Preferred status. Platinum service. Personal attention. Get ready to take business to the next level.

Transcription

1 Preferred status. Platinum service. Personal attention. Get ready to take business to the next level. Ryder National Rental Program To be the best in your business, you need the very best from your business partners. Say hello to the Ryder National Rental Program Ryder s exclusive suite of premium services for customers who require a greater level of support. At Ryder, we pride ourselves on providing better service. With the Ryder National Rental Program, we take better service to the next level. You may have seasonal needs, increased freight, and more deliveries. We can help. As one of our selected customers, you gain exclusive access to the industry s only dedicated national sales team, priority access to vehicles, preferred pricing, simplified billing options, and personalized attention every time you rent. What you ll enjoy: Priority access to more than 37,000 current-model trucks, tractors, trailers & vans Personalized service at more than 500 rental locations Secure, preferred pricing anywhere you rent, including online Toll-free access to a dedicated reservation center 3 easy ways to reserve: at reservations.ryder.com, at more than 500 locations in North America, or at Multiple billing options 24/7 Emergency Roadside Service Flexible vehicle coverage options 1

2 Day or night, coast to coast. We re here for you. Anytime reservations. Anywhere service. Talk about convenience. With Ryder, enjoy 24/7 reservations on the exact vehicle you need. What s more, no matter where the road takes you, Ryder s unparalleled service network ensures we always have your back with personal attention at every turn. More than 37,000 vehicles: Get the right vehicle for the right job from our wide range of options: light duty trucks, straight trucks, refrigerated trucks, tractors, trailers and more. Our experts are at-the-ready to help you make the perfect choice. Reserve anytime, anywhere: Secure your vehicle at your negotiated rate online, on the phone, or in person at one of our 500 rental locations nationwide it s your choice. Coast-to-coast service stations: No matter where the road takes you, pull in for full-service fueling and multi-point inspections at over 500+ locations across North America. 24-hour roadside assistance: There s no good time for downtime we ensure you get back on the road safely and quickly when problems arise. 2

3 Personal and attentive. The service you deserve. National Reservations Center Team of Nationwide Professionals One call does it all: As a Ryder national customer, get ready to get personal with our National Reservations Center. One toll-free phone call connects you to a new level of attention from one-on-one account support, to fast and easy reservations, to first choice of available vehicles, and more. Preferred Rates Personal Attention Access the industry s best support. Your job is tough enough as it is that s why National Rental customers are supported by the industry s only dedicated, nationwide team of professionals. Our team s goal is simple: to make your life as easy as possible. Maybe you need to rent trucks in multiple locations or, perhaps you need help strategizing the best way to maximize business opportunities. Our staff is trained and dedicated to helping you succeed, whatever your needs are. Preferred rates for preferred customers. One of the best perks of being a preferred customer: preferred pricing. That s right, National Rental customers enjoy our best rates, no matter where you rent in the United States and Canada. From Day One, put yourself in a better position to manage costs, simplify accounting, and drive a more profitable business. 3

4 Find what you need. Reserve when you want. MetroVan Straight Truck Tractor 24/7 Online Reservations At Ryder, we re always looking for ways to provide you with better service. With our new rental reservation website reservations.ryder.com quickly and easily reserve the truck you need at your negotiated rate anytime, anywhere. Register on the Ryder rental reservation site to: Find a convenient rental location View available vehicles Make your truck reservations Receive confirmation of your truck rentals Manage your profile online Modify or cancel a reservation reservations.ryder.com 4

5 Roadside assistance. Getting you back on the road. 24/7 Roadside Assistance As a National Rental customer, we re with you every mile, delivering safety, security, and peace of mind. That means 24/7 Platinum Emergency Roadside Assistance. No matter where you are, if the road gets bumpy, one toll-free phone call connects you with a certified Ryder technician to ensure you re back on the road safely and quickly. Immediate, toll-free access to 24/7 emergency roadside response Extensive nationwide network of service locations If needed, a Ryder technician is dispatched within 15 minutes Response team uses advanced systems to minimize downtime 5 Emergency response

6 You ve earned it. Ryder RedZone Rewards At Ryder, we make sure your dollar goes further. To properly thank you for choosing us, we deliver more than just a reliable vehicle and superior service we reward you. With our customer loyalty program, Ryder RedZone, earn reward points with every net dollar you spend with us. Your points are then redeemable for thousands of reward choices, including: Lifestyle rewards including ipad minis Travel rewards including the Magellan Roadmate GPS Sports merchandise Ryder-branded gear Get the most of your next rental. Join Ryder RedZone and start rewarding yourself and your team today. Enrollment is free at RyderRedZone.com. For questions please call our service center at Ryder RedZone Features and Benefits Convenient, online enrollment and redemptions Earn 10% of net monthly rental spend in points Multiple opportunities to earn extra points Electronic statements Easy account access online Large inventory of reward options Redeemable online and shipped directly to you ryderredzone.com 6

7 Customer Satisfaction. One voice drives us: Yours Delivering Satistfaction. That s Ryder At Ryder, we ve enjoyed more than 80 years of success due to two undeniable reasons: proven, reliable trucks and your enduring satisfaction. We are forever analyzing how to deliver a better customer experience to you. In both areas, we never take success for granted we measure it. When it comes to truck reliability, we vigilantly monitor maintenance needs. With customer service, however, our success comes down to one important factor: your opinion. When each Ryder rental is complete, we ask you and each Ryder customer to give us your honest assessment of our strengths and weaknesses through our customer survey. Rest assured, we take your feedback to heart. You opinion is our guidepost for ensuring we continue to deliver the better service you ve come to expect from Ryder. 7

8 Peace of mind protection. One easy step. Ryder Protection Advantage Accidents happen and threaten your business continuity and bottom line daily. Day or night, if mishap strikes, count on Ryder to keep you up and running with the industry s best insurance coverage: Ryder Protection Advantage. It s more than insurance. It s a one-stop suite of cost-effective, short-term coverages that safeguards your commercial rental protecting you from high out-of-pocket expenses when your personal coverage just isn t enough. A simpler, smarter solution With Ryder Protection Advantage, just add one or both of our comprehensive coverages to your rental and enjoy one-stop simplicity all with no down payment and no finance charges. Terms are simple: when your rental ends, so does your coverage. Liability protection: Cover yourself in the case of third-party bodily injury and property damage. Our combined single-limit liability protection covers you up to $1,000,000 dollars. Physical damage protection: When your truck needs repairs, we offer you flexible deductible options, rapid claims processing, immediate vehicle replacement, and repair authorization to get you back on the road quickly. - Unique Automatic Gap Protection Included: In the event of a total loss, most physical damage policies only cover the vehicle s market value, causing out-of-pocket expenses to cover the book value. Gap protection bridges the difference for you. No hassle resolutions Better still, if the unexpected happens, expect rapid resolution and no hassles. A single phone call starts our streamlined in-house claims process with no personal insurers involved, sparing you rate increases or cancelled policies. Cross-town or cross-country, 24/7 and 365, Ryder has you covered. 8

9 Customized Billing, Easier Online Invoicing. That s Ryder Customized billing Each business has different billing and accounting needs. As a National Rental customer, Ryder works with you to customize your billing to fit your specific requirements. From expedited account setup to simplified accounting, we make it as easy as possible to manage your rental demands. Perhaps you want to consolidate bills and receive one monthly invoice or maybe you need bills sent to each operating unit directly. You want it, you got it. Opt to receive bills automatically via fax or . Designate authorized renters, apply purchase orders, or assign any special requirements. The choice is yours. Online Invoicing Ryder Online Invoicing is a free and easy-to-use tool that organizes billing details, automates tasks, and allows secure access to authorized users in any location. Customer Advantages Secure online viewing and printing of invoices Online invoice payment history Optional scheduling of online payments Customizable user access Invoice approval and workflow notifications 24/7 access to invoices Secure Multifunctional Tool Totally secure online payment Invoice summary information Notify, Approve, and Pay Buttons All major file download formats (CSV, EDI & XML) Electronic Notification and Workflow Informs daily users when current invoices are available Provides detail on invoice amount due and due date Contains link to Ryder s invoice website Start using Ryder Online Invoicing today

10 Simpler fueling. coast to coast. A full tank and healthy truck. Full-service fueling With Ryder, never worry again about running on empty. From coast to coast, our 450 full-service fueling locations not only keep your tank full at competitive prices, each location performs multi-point inspections to ensure your vehicle is running at maximum capacity. Ryder fueling saves you time and money: Competitive market rates, eliminating the need to fuel up before returning Fast, full-service fueling at 450 locations across the United States Access to Ryder s innovative alternative fuels Fully optimized fuel for cold weather driving Less exposure to diesel fuel volatility Multi-point inspections of your vehicle at every fueling Each time you pull into Ryder, we ll deliver you the confidence that you and your fleet are fully backed nationwide by Ryder s leadership and reliability from competitive rates, to alternative fuel innovation, to our renowned preventive maintenance capabilities. Wherever the road takes you, look to our national network of fueling stations for unmatched value-added services you won t find anywhere else on your travels. 10

11 A partner in business. A partner in success. On the road and at your service At Ryder, we deliver more than just the most reliable trucks on the road we deliver 80 years of transportation leadership. Put the full power of our brightest minds to work for you. As a National Rental customer, we re ready provide the personalized attention and solutions you need to maximize your business opportunities helping you control costs, save time, and improve your bottom line. Experience the flexibility and convenience that Ryder s better service can provide today, leaving you more time and resources to focus on what you do best: growing your business. Convenience and flexibility at your fingertips In business, your needs change fast. In the blink of an eye, you need a flexible solution that gives you the right truck for the right job and for the exact timeframe you need. That s when you need Ryder. Reserve online anytime: Just go to reservations.ryder.com our rental reservation site to browse thousands of vehicles and reserve the truck you need. Call toll free: Ryder reps are always at-the-ready at Stop by: Shop and reserve in-person at more than 500 locations across North America 11

12 Member Advantages. That s Ryder