Christmas survey 2017 What will Christmas have in store for Belgians this year?

Size: px
Start display at page:

Download "Christmas survey 2017 What will Christmas have in store for Belgians this year?"

Transcription

1 Christmas survey 2017 What will Christmas have in store for Belgians this year?

2 Christmas survey 2017 What will Christmas have in store for Belgians this year? Belgians spend less online compared to Europeans 5 Will there still be a Christmas rush this December? 5 Which gifts will be high on Santa s list? 6 Shop according to age not income 6 Stuck for gift ideas? 6 Are consumers buying gifts on or offline? 6 How can retailers improve the customer experience? 7 Lower prices. What s the best way to reach consumers? 7 Be available everywhere, anytime 02

3 XMAS Report 2017 What will Christmas have in store for Belgians this year? Are consumers confident in this current economy? Well, mostly yes. Belgians are regaining optimism compared to last year, especially when it comes to their spending power. This is good news. And although Belgians continue to be more cautious than their European counterparts, young people and men are clearly more enthusiastic about the economy than women and the elderly. 03

4 XMAS Report 2017 What will Christmas have in store for Belgians this year? Christmas is still the season to eat, drink and give gifts Largely the same as last year. In fact, Belgian households intend to spend the same amount on year-end festivities as they did last year (432 EUR instead of 430 EUR). This is a little less than the average European who will spend 445 EUR. As in previous years, most of the Christmas budget will be devoted to gifts and food and drinks. It clearly confirms the trend observed in the past few years across all European countries that people enjoy sharing Christmas dinner together and exchanging gifts. 04

5 Christmas survey 2017 What will Christmas have in store for Belgians this year? 36 Socialising Socialising Traveling 60 Traveling 144 Food and drinks 144 Food and drinks 197 Gifts 194 Gifts Belgians spend less online compared to Europeans Even though gifts may not be in the true spirit of Christmas, gift giving is high on the agenda. Belgians expect to spend 27% of their budget online which is only a small increase compared to last year (25%) and much lower than the average European (36%). By comparison, in the UK and Germany, half of the gift budget is spent online. Will there still be a Christmas rush this December? Unfortunately, yes. Once again, Belgians will do most of their gift shopping in December so expect the Christmas rush in shops leading up to the big day. However, there is a willingness to plan ahead and there will be more purchases in November compared to last year, especially among women. 5 34,1% 30% ,5% ,9% Xmas Dec. 25 6,1% 2,6% 2,6% 0 Before November In November From December 1 to 15 From December 15 to 24 From December 24 to 31 In and after January During special sales events 05

6 Christmas survey 2017 What will Christmas have in store for Belgians this year? Which gifts will be high on Santa s list? Cash is king again this year and tops the list as the gift most preferred by Belgians. As a matter a fact, Belgian consumers TOP10 preferences has remained exactly the same as in 2016: 1. Money (cash) 2. Books 3. Gift vouchers 4. Restaurants 5. Travel 6. Clothes/shoes 7. Cosmetics/Perfumes 8. Beauty care, massage, spa treatment 9. CD 10. Smartphone and cell phones Even though these items have made the list, in general the appeal for these gifts is waning as less Belgians have specified them as their most wanted gifts. Indeed, it s common knowledge that men and women have very different tastes, but it s glaringly obvious in their respective Christmas wish lists. While men opt for travel and smartphones, women fancy cosmetics/perfumes and beauty care, massages or spa treatments. Shop according to age not income Surprisingly, income level makes no difference in what a person likes to receive. However, age does. Not surprisingly, money (cash) is the top choice for adults younger than 55 while it s only the fifth choice for the elderly. The latest gadgets and ITrelated products (laptop/pc, video games, smartphones) is hot among the young while the elderly would be happy to receive food-related gifts (restaurants, food and drink, chocolates). Europeans also include money (cash) as their first choice but this is less obvious than in Belgium. What s more, receiving chocolates is one of the first choice of Europeans. Guess Belgians are spoiled by their world-renown chocolate. Stuck for gift ideas? You ll be safe if you stick close to the TOP10 list, which stays mainly the same with the exception of gift cards that have replaced CDs. If there s nothing on the TOP10 that your family or friends would love, why not try chocolates, food and drinks, gift cards and gift boxes for adults, which are among the TOP20 things many Belgians would like. Let s face it, you can t really go wrong with tasty treats. Of course, we can t forget the little ones. After all, Christmas is for kids. Model construction toys will be the most highly-anticipated gift under the tree this year, followed by educational toys and books. For the teenagers in your life, money will put a smile on their face, followed by video games and books. Are consumers buying gifts on or offline? Actually, both. Each has its own advantages. For the more traditional who enjoy going to the shops, they choose offline shopping because of security (Protection of my personal data, Trusted payment methods), Services (Exchange and Returns Policies, After-sale service, Competent and professional advice, Quality of product information) and the consumer experience (Pleasure while shopping, Immediate use of products purchased). However, more internet-savvy consumers swear by online shopping for its convenience (Shopping when I want, Less time consuming, Home delivery), availability of information (Products and prices can be compared easily, Access to other consumer reviews, Ease to search and find) and the broad range. Price level is considered equal between online and physical shops. Consumers are eager to use shop websites with physical shops, and to use in-shop devices. If consumers can t find the products they are looking for in their preferred online shop, half will go to a physical shop either of the same chain or of a different chain and half will change online shops often using a search engine or comparison site. When the same situation happens in a physical shop, a third will try to stay with the same chain, either online or in another location of the chain and a third will go to a physical shop of a different chain. How can retailers improve the customer experience? Lower prices. If consumers had a say on how retailers should improve their experience, most would reply with lower prices. Also, worth noting are exchange and return policies, adjusted opening hours, home delivery and customer relationships are areas which retailers should invest in. Again this year, specialty chains hold onto their leadership position when it comes to gift purchases, except for food and drinks which are mostly bought in hypermarket and supermarkets. What s the best way to reach consumers? Be available everywhere, anytime The graph below shows where people are going to find ideas for great holiday gifts. So, retailers must have a seamless omnichannel approach to reach consumers including physical shops, websites, social media and word-of-mouth. The only channel which is used less and less to get gift ideas is TV. When going onto the Web to get ideas, Belgian consumers mostly visit shop websites with physical shops and brand/ supplier websites. Search engines are also widely used to find what they re looking for and many use social media to search for gift ideas and obtain recommendations but also to check prices and find discounts. 06

7 Christmas survey 2017 What will Christmas have in store for Belgians this year? Figure: Where people buy their holiday gifts Figure: Source of inspiration for holiday gifts Books Music Movies (DVD/Blue Ray) Video Games Technology Wearables (act. trackers, Smart Watch etc.) Health & beauty Food & drinks Box & cards Home gifts Sports Fashion Leisure Toys 0% 50% 100% 150% 200% 250% 0% 50% 100% 150% 200% 250% Traditional department stores Luxury stores Hypermarkets / supermarkets Speciality chains (selling toys, books, DIY, cothes,..) Traditional local shops Factory outlet stores I don t know I was directly asked for it TV Physical stores Websites Social Media Word of mouth (Friends, neighboor,...) Newspapers and magazines 07

8 Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ( DTTL ), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as Deloitte Global ) does not provide services to clients. Please see for a more detailed description of DTTL and its member firms. Deloitte provides audit, tax and legal, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte has in the region of 244,400 professionals, all committed to becoming the standard of excellence. This publication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the Deloitte Network ) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this publication. December 2017 Deloitte Belgium Designed and produced by the Creative Studio at Deloitte, Belgium. 0000

Headline Verdana Bold Holiday shopping trends survey 2018 November 2018

Headline Verdana Bold Holiday shopping trends survey 2018 November 2018 Headline Verdana Bold Holiday shopping trends survey 2018 November 2018 Content Key Trends 3 Consumer Perception 5 Holiday Shopping 8 Omnichannel User Experience 20 2 WHERE, WHEN, WHAT Key Trends ECONOMIC

More information

New Year & Christmas 2018 Spending Survey

New Year & Christmas 2018 Spending Survey New Year & Christmas 2018 Spending Survey 11 December 2017 Contents Key survey observations 04 Economy and wealth 07 Russians New Year budget structure 12 Omni-channel retailing 17 Consumer behavior 23

More information

Global Luxury Market The evolving consumer. Vladimir Biryukov, Partner 22 September 2015

Global Luxury Market The evolving consumer. Vladimir Biryukov, Partner 22 September 2015 Global Luxury Market The evolving consumer Vladimir Biryukov, Partner 22 September 2015 Luxury consumer is changing 2 Impulse is driving decision Main reason for purchasing (UK luxury consumers) Impulse

More information

Deloitte s 2012 Annual Holiday Survey Will retailers registers jingle this holiday season? October 2012

Deloitte s 2012 Annual Holiday Survey Will retailers registers jingle this holiday season? October 2012 Deloitte s 2012 Annual Holiday Survey Will retailers registers jingle this holiday season? October 2012 2012 holiday survey themes There is a clear rise in optimism in 2012 versus 2011 -- on the economy,

More information

Year-end spending survey Find out what is happening in the households this year. November 2014

Year-end spending survey Find out what is happening in the households this year. November 2014 Year-end spending survey 2014 Find out what is happening in the households this year November 2014 Contents Foreword Editorial Inside consumer mindset 2014 year-end budget Gifts in the hood Purchasing

More information

It's your business Take control. Controlling services

It's your business Take control. Controlling services It's your business Take control Controlling services We cannot always control what goes on outside. But we can always control what goes on inside. 02 Introduction In the current business environment, planning

More information

2018 back-to-college survey Vying for wallet share

2018 back-to-college survey Vying for wallet share 2018 back-to-college survey Vying for wallet share Deloitte s 2018 back-to-college survey Key findings Despite ongoing digital hype, in-store sales are expected to lead the way Parent s back-to-college

More information

Supply chain as source of value in converting the omni-channel customer

Supply chain as source of value in converting the omni-channel customer Supply chain as source of value in converting the omni-channel customer April 2016 Second line optional lorem ipsum B Subhead lorem ipsum, date quatueriure Contents Serving tomorrow s omni-channel customer

More information

INFLUENCING GENERATION Y MILLENNIALS AND THE MODERNIZATION OF COUPONS

INFLUENCING GENERATION Y MILLENNIALS AND THE MODERNIZATION OF COUPONS INFLUENCING GENERATION Y MILLENNIALS AND THE MODERNIZATION OF COUPONS 2 Table of Contents Here s a quick overview of what we will cover OVERVIEW INTRODUCTIONS FINDINGS ANALYSIS WRAP-UP OVERVIEW 3 Quick

More information

The 2016 Deloitte Millennial Survey. Australia - Country Report 17 January 2016

The 2016 Deloitte Millennial Survey. Australia - Country Report 17 January 2016 The 2016 Deloitte Millennial Survey Australia - Country Report 17 January 2016 Background 300 interviews achieved in Australia Gender Have children Job seniority /level 29% 10% 6% 7% Trainee/apprentice

More information

The 2016 Deloitte Millennial Survey. Switzerland - Country Report 17 January 2016

The 2016 Deloitte Millennial Survey. Switzerland - Country Report 17 January 2016 The 2016 Deloitte Millennial Survey Switzerland - Country Report 17 January 2016 Background 192 interviews achieved in Switzerland Gender Have children Job seniority/level 0 50% 19% 9% 5% 5% 17% Trainee/apprentice/graduate

More information

2018 Consumer Holiday Shopping Report

2018 Consumer Holiday Shopping Report 2018 Consumer Holiday Shopping Report With surging confidence in their own economic outlook, consumers plan a strong showing this holiday season fueled by significant shifts in how, when and where they

More information

Barry Robinson. Forensic Accountant, Deloitte

Barry Robinson. Forensic Accountant, Deloitte Barry Robinson Forensic Accountant, Deloitte Headline Verdana Bold Brexit A Practical Approach Barry Robinson, Deloitte Contents 1. Brexit impact dimensions 2. Planning considerations 3. Opportunities

More information

THE EVOLUTION OF. The course of evolution is with friends. Golden rules. How technology helps evolution. delivers your audience.

THE EVOLUTION OF. The course of evolution is with friends. Golden rules. How technology helps evolution. delivers your audience. THE EVOLUTION OF Pre-Family Man Pre-Family Man (PFM). He s the man in that gap between secondary education and having a family. And traditionally he s always been targeted as part of the 21-35 age demographic.

More information

Game Changer: Cone Survey Finds 4-out-of-5 Consumers Reverse Purchase Decisions Based on Negative Online Reviews

Game Changer: Cone Survey Finds 4-out-of-5 Consumers Reverse Purchase Decisions Based on Negative Online Reviews Game Changer: Cone Survey Finds 4-out-of-5 Consumers Reverse Purchase Decisions Based on Negative Online Reviews 89 Percent of Consumers Find Internet Channels Trustworthy Sources and Will Seek Online

More information

The Deloitte CFO Transition TM Lab

The Deloitte CFO Transition TM Lab The Deloitte CFO TransitionTM Lab 2 Contents Time, Talent & Relationships 4 The CFO Transition Lab Process 6 What clients said about the lab experience 7 3 Time, Talent & Relationships Deloitte s CFO Transition

More information

THE AGE Audience Personas

THE AGE Audience Personas THE AGE Audience Personas OBJECTIVES AND METHODS DEVELOP A DEEPER UNDERSTANDING OF OUR AUDIENCE OBJECTIVES Bring The Age readers to life to inspire advertisers on the power, potential and influence of

More information

KPMG Consumer and Convergence 5 Study Russia Report

KPMG Consumer and Convergence 5 Study Russia Report KPMG Consumer and Convergence 5 Study Russia Report October 2011 Contents Slide 1. Demographics [02] 2. Staying Connected [06] 3. TV and Movie Viewing Habits [11] 4. Content [15] 5. Apps [21] 6. Security/Privacy

More information

YOUTH ODYSSEY. Page 1

YOUTH ODYSSEY. Page 1 2014 YOUTH ODYSSEY Page 1 2014 Youth Odyssey is a study that focuses on youths aged 15 21, a group that represents 6.1 million people in Great Britain (source: GB TGI). This is a time of change in the

More information

Does Gen Y want the keys to the car? The changing nature of mobility

Does Gen Y want the keys to the car? The changing nature of mobility Does Gen Y want the keys to the car? The changing nature of mobility Eric Desomer EMEA Automotive Industry Leader Deloitte Touche Tohmatsu Limited Roularta Media Group February 12, 2015 Five years of exploring

More information

The Stressed Shopper s Journey: shoppers hit points of friction on their way to the holiday finish line.

The Stressed Shopper s Journey: shoppers hit points of friction on their way to the holiday finish line. 12121 Bluff Creek Drive, Suite 150 Los Angeles, CA 90094 Kelton's 2016 Holiday Study Tis the Season to Be Stressed: holiday shopping can raise blood pressure faster than a honey ham. Nearly every (95%)

More information

Things Marketers Need To Know About Generation Z

Things Marketers Need To Know About Generation Z 13 Things Marketers Need To Know About Generation Z January 2018 1. This generation of teens is unlike any other. This is the first generation born with access to the Internet, and to grow up entirely

More information

Global Manufacturing Industry Landscape

Global Manufacturing Industry Landscape Global Manufacturing Industry Landscape Tim Hanley, Deloitte Global Leader, Consumer & Industrial Products Industry group 2017 Manufacturing Forum. 17 October 2017. Perdue University What we will cover

More information

LE NUOVE FRONTIERE DALL AI ALL AR E L IMPATTO SULLA QUOTIDIANITÀ

LE NUOVE FRONTIERE DALL AI ALL AR E L IMPATTO SULLA QUOTIDIANITÀ LE NUOVE FRONTIERE DALL AI ALL AR E L IMPATTO SULLA QUOTIDIANITÀ Deloitte Analytics & Information Management Torino, 26/03/2018 1 AUGMENTED REALITY FUNDAMENTALS EXAMPLES OF DEEP LEARNING ARTIFICIAL INTELLIGENCE

More information

23 27 NOVEMBER OLYMPIA LONDON

23 27 NOVEMBER OLYMPIA LONDON 23 27 NOVEMBER 23 27 NOVEMBER EVENTCITY MANCHESTER LONDON OLYMPIA LONDON OLYMPIA 10 13 NOVEMBER www.idealhomeshowchristmas.co.uk Ideal Brand THE HOME OF SHOPPING AND LIFESTYLE Born out of Britain s best

More information

Credit? Debit. Also Inside: Holiday Spending Online Scammers WINTER 2014 / 2015

Credit? Debit. Also Inside: Holiday Spending Online Scammers WINTER 2014 / 2015 Ne[x]t Magazine is published by Georgia s Own Credit Union for members of i[x] WINTER 2014 / 2015 Debit Credit? or Also Inside: Holiday Spending Online Scammers IN THIS ISSUE WINTER 2014 / 2015 3 4 6 8

More information

Deloitte Belgium 2017 Impact Report FY2017 Performance metrics

Deloitte Belgium 2017 Impact Report FY2017 Performance metrics Deloitte Belgium 2017 Impact Report FY2017 Performance metrics FY2017 Deloitte performance metrics REVENUE FY 2017 FY 2016 FY 2015 Revenue Million Total revenue 480 432 390 Revenue growth Percentage growth

More information

Science of Shopping. Science of Shopping 1

Science of Shopping. Science of Shopping 1 Science of Shopping 1 Science of Shopping 1 Sixty-five percent of men who take jeans into a fitting room of a store will buy them, but only 25% of women will do that. 2 Four percent of people shopping

More information

AFFLUENT ASIA LAUNCH Ipsos.

AFFLUENT ASIA LAUNCH Ipsos. AFFLUENT ASIA LAUNCH 2018 1 2018 Ipsos. Gender-balanced, highly educated, high income Europe APAC US Average Age 48 41 45 Mean personal Income (annual) 53,025 33,123 154,000 Male 58% 48% 52% Female 42%

More information

WIN NEW SALON CLIENTS WITH FACEBOOK CONTESTS HOW TO RUN A SUCCESSFUL FACEBOOK CONTEST FOR FATHER S DAY. Alice Kirby: Lockhart Meyer Salon Marketing

WIN NEW SALON CLIENTS WITH FACEBOOK CONTESTS HOW TO RUN A SUCCESSFUL FACEBOOK CONTEST FOR FATHER S DAY. Alice Kirby: Lockhart Meyer Salon Marketing WIN NEW SALON CLIENTS WITH FACEBOOK CONTESTS HOW TO RUN A SUCCESSFUL FACEBOOK CONTEST FOR FATHER S DAY Alice Kirby: Lockhart Meyer Salon Marketing THIS E-GUIDE Welcome to my step-by-step e-guide, especially

More information

How will the revision of the Posted Workers Directive impact your assignments?.

How will the revision of the Posted Workers Directive impact your assignments?. How will the revision of the Posted Workers Directive impact your assignments?. Introduction With this brochure, Deloitte intends to keep you updated on the recent revision of the Posted Workers Directive.

More information

Process Mining Invoice Process Rabobank NL Discovery & Optimization. Tijn van der Heijden, MSc.

Process Mining Invoice Process Rabobank NL Discovery & Optimization. Tijn van der Heijden, MSc. Process Mining Invoice Process Rabobank NL Discovery & Optimization Tijn van der Heijden, MSc. tvanderheijden@deloitte.nl Agenda Personal background 2 Introduction to process mining 3+4 Invoice process

More information

Deloitte impact Recognition and Rewards

Deloitte impact Recognition and Rewards Deloitte impact Recognition and Rewards Deloitte Purpose Statement The Deloitte network Purpose statement is Deloitte makes an impact that matters. This statement is an articulation of why we exist. Our

More information

A global retailer. Working with words I Sales and advertising. Starting point (%, I J H

A global retailer. Working with words I Sales and advertising. Starting point (%, I J H s... (%, I J H JÊÊ Talking Learning objectives in this unit about sales and advertising Talking about obligation and permission using modal verbs Interrupting and avoiding interruption Controlling the

More information

Credit management Because a sale is a gift until it is paid. Financial resources

Credit management Because a sale is a gift until it is paid. Financial resources Credit management Because a sale is a gift until it is paid Financial resources 02 Introduction The current global economic climate creates a drive for change requiring well thought adaptive processes

More information

simple issihome living simple

simple issihome living simple i simple issihome living simple issihome interactive inhome system for easy requests and ordering for product or services that provide housing or around area suppliers. Also it support smart home functions

More information

meet virginia Virginia Your guide to Virginia s consumer segments valottery.com virginia lottery

meet virginia Virginia Your guide to Virginia s consumer segments valottery.com virginia lottery meet virginia Virginia Your guide to Virginia s consumer segments virginia lottery As a Virginia Lottery Sales Representative, you know your retail clients better than anyone. After all, you ve spent years

More information

Cash Flow if you re out of money, you re out of business.

Cash Flow if you re out of money, you re out of business. Cash Flow if you re out of money, you re out of business. Thanks for downloading this Cash Flow Cheat Sheet from SmartBusinessPlans.com.au Cash Flow is probably the most important aspect of keeping a business

More information

Understanding Advertising

Understanding Advertising CHAPTER 7 Understanding Advertising Today we are surrounded by advertisements or ads as we call them. We watch these on television, listen to them on radio, see them on the streets and in newspapers and

More information

Post-travel. Insights from HS2 online panel. Post -travel

Post-travel. Insights from HS2 online panel. Post -travel Post-travel Insights from HS2 online panel 1 Task: Do you interact with any brands on social media (for example, Facebook, Twitter, LinkedIn, YouTube, Instagram)? By 'interact' we mean any form of contact,

More information

Five Surprises About (and Offline)

Five Surprises About (and Offline) Five Surprises About How Indians Shop Online (and Offline) By Nimisha Jain and Kanika Sanghi Digital is influencing more and more Indians shopping activities. But the important details behind that the

More information

THE WINNER TAKES IT ALL? Same Game, More Players, Different Cards

THE WINNER TAKES IT ALL? Same Game, More Players, Different Cards THE WINNER TAKES IT ALL? Same Game, More Players, Different Cards Diana Scăunașu Client Service Manager, Consumer Panel Services, GfK Romania Progressive Magazine I Re-think Retail I 13th of March 2014

More information

The digital fund lifecycle

The digital fund lifecycle The digital fund lifecycle Introduction Boosting your fund lifecycle The digital way 1. Deloitte can assist you throughout the lifecycle of your fund that s NOT news! 2. What s new is that many of our

More information

The 2018 Deloitte Millennial Survey Chile May 2018

The 2018 Deloitte Millennial Survey Chile May 2018 The 2018 Deloitte Millennial Survey May 2018 Background 312 Millennial interviews achieved in (all in full-time employment) Gender Have children Job seniority/level men 49% No 51% Yes 3% 3% 12% Trainee/apprentice/graduate

More information

Money on the move Why the financial sector should deliver more mobile experiences

Money on the move Why the financial sector should deliver more mobile experiences Money on the move Why the financial sector should deliver more mobile experiences A New Financial Space to Stand Out In With the rise of mobile banking, consumers are more open to the idea of managing

More information

Digital era: technologies & strategy

Digital era: technologies & strategy Digital era: technologies & strategy Theodoros Papakonstantinou 21 June 2018 1 Agenda What is digital What technologies underpin digital Why is digital important How can organizations respond to the challenge

More information

EMEA TMC client conference Tax Operating Model defining your tax resourcing, governance and technology approach. The Crystal, London 9-10 June 2015

EMEA TMC client conference Tax Operating Model defining your tax resourcing, governance and technology approach. The Crystal, London 9-10 June 2015 EMEA TMC client conference Tax Operating Model defining your tax resourcing, governance and technology approach The Crystal, London 9-10 June 2015 1 Agenda What is a compliance and reporting Tax Service

More information

Making yourself irresistible for M&A 7 tips to get you ready to sell your business

Making yourself irresistible for M&A 7 tips to get you ready to sell your business Making yourself irresistible for M&A 7 tips to get you ready to sell your business 2 So, you ve decided it s time to sell You re a private business owner who has decided that the time is right to partially

More information

TRAVEL LAW FORUM 2018 Panel III Shared economy platforms future trends Marios Trivizas, 16 March 2018 THL director, Deloitte Business Solutions SA

TRAVEL LAW FORUM 2018 Panel III Shared economy platforms future trends Marios Trivizas, 16 March 2018 THL director, Deloitte Business Solutions SA TRAVEL LAW FORUM 2018 Panel III future trends Marios Trivizas, 16 March 2018 THL director, Deloitte Business Solutions SA This document is part of an oral presentation not a complete record of the discussion

More information

THE POWER OF THE NEWSSTAND

THE POWER OF THE NEWSSTAND THE POWER OF THE NEWSSTAND Some context 73% of GB adults 15+ 61% of GB adults 15+ Monthly Data * Digital figure includes PC, laptop, mobile & tablet Some context Magazine Purchase Channel Monthly Data

More information

FSI Governance Board effectiveness Insights & (emerging) best practices. EcoDa 25 October 2017

FSI Governance Board effectiveness Insights & (emerging) best practices. EcoDa 25 October 2017 FSI Governance Board effectiveness Insights & (emerging) best practices EcoDa 25 October 2017 Board Composition (1/2) Size and Structure Independence Identified focus areas Can have an impact on the quality

More information

The 2018 Deloitte Millennial Survey Germany May 2018

The 2018 Deloitte Millennial Survey Germany May 2018 The 2018 Deloitte Millennial Survey Germany May 2018 Background 406 Millennial interviews achieved in Germany (all in full-time employment) Gender Have children Job seniority/level men 28% Yes 6% 6% 4%

More information

The 2018 Deloitte Millennial Survey The Nordics May 2018

The 2018 Deloitte Millennial Survey The Nordics May 2018 The 2018 Deloitte Millennial Survey May 2018 Background 402 Millennial interviews achieved in (all in full-time employment) Gender 50% men Have children 42% Yes 16% Job seniority/level 3% 7% 2% 18% Trainee/apprentice/graduate

More information

Digital Fluency Academy Do you speak Digital?

Digital Fluency Academy Do you speak Digital? Digital Fluency Academy Do you speak Digital? Why become digitally fluent? Understanding, exploring and exploiting the vast potential of digital trends and technologies is key to confidently drive future

More information

2017 Technology, Media and Telecommunications Predictions Middle East edition

2017 Technology, Media and Telecommunications Predictions Middle East edition 2017 Technology, Media and Telecommunications Predictions Middle East edition Foreword Welcome to the 2017 edition of Deloitte s Predictions for the technology, media and telecommunications (TMT) sectors.

More information

Global Digital media trends 2018: executive summary A multi-generational view of consumer technology, media and telecommunications trends

Global Digital media trends 2018: executive summary A multi-generational view of consumer technology, media and telecommunications trends Global Digital media trends 2018: executive summary A multi-generational view of consumer technology, media and telecommunications trends Table of contents About the survey 1 Consumers still want live

More information

December The Deloitte Consumer Review Sales and sales promotions a consumer s perspective

December The Deloitte Consumer Review Sales and sales promotions a consumer s perspective December 2014 The Deloitte Consumer Review Sales and sales promotions a consumer s perspective Contents The Deloitte Consumer Review 3 About the Deloitte Ireland Consumer Review 3 Key observations 4 Purchasing

More information

Want to get the most out of your marketing dollars?

Want to get the most out of your marketing dollars? Want to get the most out of your marketing dollars? You need low-cost, high-impact marketing strategies to meet your specific goals. Strategic Marketing Workshops For proactive businesses in need of an

More information

Explore Budgeting Teacher s Manual

Explore Budgeting Teacher s Manual Explore Budgeting Teacher s Manual By Judi Kinney Tom Kinney, Editor Jo Reynolds, Graphic Design An Attainment Company Publication 2012 Attainment Company, Inc. All rights reserved. Printed in the United

More information

Black Friday and pre- Christmas shopping plans November 2017

Black Friday and pre- Christmas shopping plans November 2017 Black Friday and pre- Christmas shopping plans November 2017 Background We ve seen headlines of Black Friday potentially waning in other markets around the world. Black Friday has quickly gathered momentum

More information

The 2018 Deloitte Millennial Survey South Korea May 2018

The 2018 Deloitte Millennial Survey South Korea May 2018 The 2018 Deloitte Millennial Survey May 2018 Background 313 Millennial interviews achieved in (all in full-time employment) Gender Have children Job seniority/level men 26% Yes 4% 2% 7% Trainee/apprentice/graduate

More information

Internet penetration increased to 62% (2016) from 39% (2013) Percentage of people who use a smartphone increased to 70% (2016) from 31% (2013)

Internet penetration increased to 62% (2016) from 39% (2013) Percentage of people who use a smartphone increased to 70% (2016) from 31% (2013) Market and Industry Trends Internet penetration increased to 62% (2016) from 39% (2013) Percentage of people who use a smartphone increased to 70% (2016) from 31% (2013) Market and Industry Trends 60%

More information

Evolution of the smart factory leading to new business models

Evolution of the smart factory leading to new business models Evolution of the smart factory leading to new business models We kindly invite you in the Deloitte Digital Factory Trends Our Digital Factory provides an innovative environment, combining the old and the

More information

Real estate predictions 2017 What changes lie ahead?

Real estate predictions 2017 What changes lie ahead? Real estate predictions 2017 What changes lie ahead? Ports 2017. For information, contact Deloitte Consultores, S.A. Real Estate Predictions 2017 2 Ports A changing port scape The wider maritime sector

More information

Changing trends in multichannel shopping and browsing preferences. October 2013

Changing trends in multichannel shopping and browsing preferences. October 2013 Changing trends in multichannel shopping and browsing preferences October 2013 Page 1 Overview Since June 2010, edigitalresearch and Portaltech Reply have been tracking the changes in multichannel shopping

More information

Premium Advertising Sweden UK France Germany. On behalf of Widespace

Premium Advertising Sweden UK France Germany. On behalf of Widespace Premium Advertising Sweden UK France Germany On behalf of Widespace Content Study design Management Summary Sample Results Total Sweden UK France Germany Contact 2 Study design Study characteristics Sample

More information

Zero clothing returns. Digital future or fairytale?

Zero clothing returns. Digital future or fairytale? Zero clothing returns. Digital future or fairytale? 1 Executive Summary Retail is disrupted and out of balance; in the race to win with customer experience, operating costs have spiralled. Digital technologies

More information

How Changing Your Hotel's Website Content & Aesthetics In Different Seasons Brings More Bookings.

How Changing Your Hotel's Website Content & Aesthetics In Different Seasons Brings More Bookings. How Changing Your Hotel's Website Content & Aesthetics In Different Seasons Brings More Bookings. By Nimesh Dinubhai Different seasons bring different opportunities if we understand that from the get-go,

More information

The changing face of the UK grocery market and shopper

The changing face of the UK grocery market and shopper The changing face of the UK grocery market and shopper #CoopConference17 VANESSA HENRY Today s agenda Forces of change shaping our industry Check in: Where we are today What channels and formats will be

More information

Co/outsourcing and/or supporting of your customs and global trade management

Co/outsourcing and/or supporting of your customs and global trade management Co/outsourcing and/or supporting of your customs and global trade management Supporting your international trade activities while remaining compliant with the constantly changing regulatory environment

More information

Everywhere Analytics Bringing Insights to Executive Officers 2016/05/19

Everywhere Analytics Bringing Insights to Executive Officers 2016/05/19 Everywhere Analytics Bringing Insights to Executive Officers 2016/05/19 Insights maturity curve 5 different stages of analytics maturity and the capabilities which underpin them Stage 4 Stage 5 Insight

More information

Customers expectations compared to banks perception. Brussels, 25 May 2012

Customers expectations compared to banks perception. Brussels, 25 May 2012 Customers expectations compared to banks perception Brussels, 25 May 2012 The E&Y Global Consumer Banking Survey 2012 This is Ernst & Young s latest survey of retail banking customers around the world.

More information

Frequently Asked Questions Macy s Associate Discount

Frequently Asked Questions Macy s Associate Discount Frequently Asked Questions Macy s Associate Discount For Associates Please refer to the Associate Discount Policy available in the emag on My IN-SITE for additional information on these and other policy

More information

Choosing Wrong: Consider The Reason You Want a Spa - Therapy vs Relaxation vs Entertainment

Choosing Wrong: Consider The Reason You Want a Spa - Therapy vs Relaxation vs Entertainment You ve peeked in the windows, studied the magazines and maybe even visited a local spa dealership or two to see firsthand just how amazing a modern spa can look and feel. But before pulling out your wallet,

More information

CivicScience Insight Report

CivicScience Insight Report CivicScience Insight Report An In-Depth Look at the Market Maven Persona Once seen as an individual who is an expert in financial markets, a market maven is now a term not only limited to someone who has

More information

The adoption of disruptive technologies in the consumer products industry

The adoption of disruptive technologies in the consumer products industry A SHORT ARTICLE SERIES The adoption of disruptive technologies in the consumer products industry Spotlight on digital reality Barb Renner, Curt Fedder, and Jagadish Upadhyaya THE DELOITTE CENTER FOR INDUSTRY

More information

MEDIA LITERACY STUDENT GUIDE. Copyright 2014 USA WEEKEND Magazine. All rights reserved. USA WEEKEND is a Gannett Co., Inc. property.

MEDIA LITERACY STUDENT GUIDE. Copyright 2014 USA WEEKEND Magazine. All rights reserved. USA WEEKEND is a Gannett Co., Inc. property. MEDIA STUDENT GUIDE Copyright 2014 USA WEEKEND Magazine. All rights reserved. USA WEEKEND is a Gannett Co., Inc. property. Information is everywhere. We take it in whether we want to or not. Some of the

More information

The Mobility Budget A second alternative for the company car.

The Mobility Budget A second alternative for the company car. Update On December 3rd, the draft law was introduced, proposal 54K3381. The Mobility Budget A second alternative for the company car. November 2018 Introduction 02 With the law of 30 March 2018 the government

More information

Nielsen State of the Consumer: 2011 Consumer Holiday Spending Expectations

Nielsen State of the Consumer: 2011 Consumer Holiday Spending Expectations Nielsen State of the Consumer: Polarized Consumers: Shopper trips correlating to HH Income Shopper Trips: 2 year trend 4% -1% -3% -3% -12% -7% -9% < $20K $20K - $29K $30K - $39K $40K - $49K $50K - $69K

More information

2017 Millennial Survey South Africa. January 2017

2017 Millennial Survey South Africa. January 2017 2017 Millennial Survey January 2017 Background 200 interviews achieved in Gender Have children Job seniority / level 12% 15% Trainee / apprentice / graduate 12% Junior level executive 8% 29% Mid-level

More information

KEY FINDINGS. 2 New trends in global shopping habits. Smartphones are increasingly important during all stages of the consumer journey

KEY FINDINGS. 2 New trends in global shopping habits. Smartphones are increasingly important during all stages of the consumer journey KEY FINDINGS 1 Smartphones are increasingly important during all stages of the consumer journey 2 New trends in global shopping habits 3 Social media s influence varies widely by country METHODOLOGY To

More information

Accounting & Auditing News IFRS 15 Revenue from Contracts with Customers: Part 3B Impact on Retail, Wholesale and Distribution Sector

Accounting & Auditing News IFRS 15 Revenue from Contracts with Customers: Part 3B Impact on Retail, Wholesale and Distribution Sector Philippines Technical Research 27 August 2014 (Issue 7) Accounting & Auditing News IFRS 15 Revenue from Contracts with Customers: Part 3B Impact on Retail, Wholesale and Distribution Sector How should

More information

I only wanted a mascara!

I only wanted a mascara! I only wanted a mascara new Understanding shoppers purchase journeys is one of the toughest challenges manufacturers and retailers are facing today. What route do shoppers take when making a purchase?

More information

From Customers to Brand Ambassadors How to find them, create them & keep them working for your brand

From Customers to Brand Ambassadors How to find them, create them & keep them working for your brand From Customers to Brand Ambassadors How to find them, create them & keep them working for your brand 1 Customer A person that buys goods or services. Brand Ambassador-Advocate An army of deliriously happy

More information

Beyond EDI Unlocking new value with transactions enabled by SAP Ariba and the Ariba Network

Beyond EDI Unlocking new value with transactions enabled by SAP Ariba and the Ariba Network Beyond EDI Unlocking new value with transactions enabled by SAP Ariba and the Ariba Network As a global trading community, the Ariba Network serves as a business-to-business marketplace for buying and

More information

CARD HOW TO USE YOUR QUESTIONS? Call customer service 24 hours a day seven days a week (toll free)

CARD HOW TO USE YOUR QUESTIONS? Call customer service 24 hours a day seven days a week (toll free) HOW TO USE YOUR CARD QUESTIONS? Call customer service 24 hours a day seven days a week 1-888-997-4447 (toll free) TTY (hearing impaired) 1-800-735-2900 TABLE OF CONTENTS What is your Oregon Trail Card?...

More information

IMPACT OF SEPTEMBER 11, 2001 ON CONSUMER SPENDING: A LOOK AT HOLIDAY SPENDING

IMPACT OF SEPTEMBER 11, 2001 ON CONSUMER SPENDING: A LOOK AT HOLIDAY SPENDING IMPACT OF SEPTEMBER 11, 2001 ON CONSUMER SPENDING: A LOOK AT HOLIDAY SPENDING A Survey Conducted by the Service Management Program University of Tennessee Nancy B. Fair, Ann E. Fairhurst and Carol A. Costello

More information

The Ultimate Business Guide for

The Ultimate Business Guide for The Ultimate Business Guide for Mother s Day Maximizing Your Business Mother s Day Sales For the Love of Mothers It s estimated that there are more than 85 million moms in the US (2012 Census). For this

More information

Become a Gift Basket Business Owner

Become a Gift Basket Business Owner Get paid to make gift baskets! FabJob Guide to Become a Gift Basket Business Owner Jennifer James Visit www.fabjob.com Contents About the Author...9 1. Introduction...10 1.1 A Career in the Gift Basket

More information

2017 Millennial Survey Sweden. January 2017

2017 Millennial Survey Sweden. January 2017 2017 Millennial Survey January 2017 Background 302 interviews achieved in Gender Have children Job seniority / level 42% 35% 7% 7% 6% 4% Trainee / apprentice / graduate Junior level executive Mid-level

More information

The Indian Digital Traveler Research. November 2017

The Indian Digital Traveler Research. November 2017 The Indian Digital Traveler Research November 2017 Introduction CEO foreword Travelport s Global Traveler survey is rich with insights and stories about the modern traveler. The findings demonstrate the

More information

Understanding the Amazon Customer -How to Leverage FBA Status-

Understanding the Amazon Customer -How to Leverage FBA Status- Understanding the Amazon Customer -How to Leverage FBA Status- When selling on Amazon (whether you are using FBA or not), it is vitally important to understand the Amazon customer. This one piece of information

More information

THE STONES REMAIN, BUT THE WATER KEEPS ON SHAPING

THE STONES REMAIN, BUT THE WATER KEEPS ON SHAPING THE STONES REMAIN, BUT THE WATER KEEPS ON SHAPING Madalina Carstea Business Development Manager, GfK Romania Progresiv Conference I Sinaia, March 21st, 2013 1 Agenda 1 Where do we Stand? 2 The Trends of

More information

Beyond Demographics. Targeting Likely Consumers through Psychographic Traits. Steven Millman, Chief

Beyond Demographics. Targeting Likely Consumers through Psychographic Traits. Steven Millman, Chief Beyond Demographics Targeting Likely Consumers through Psychographic Traits Steven Millman, Chief Scientist @stevenmillman The challenge Although the depth and breadth of data have exploded in recent years,

More information

Longman.com. Company of the Month: Supermarkets

Longman.com. Company of the Month: Supermarkets Longman.com Company of the Month: Supermarkets Introduction One of the secrets of a successful business is to understand your customers needs, personalities and purchasing habits. If you can predict what

More information

WEBLOYALTY & CONLUMINO LOOKING AHEAD CHRISTMAS SPENDING & TRENDS IN IRELAND

WEBLOYALTY & CONLUMINO LOOKING AHEAD CHRISTMAS SPENDING & TRENDS IN IRELAND WEBLOYALTY & CONLUMINO LOOKING AHEAD CHRISTMAS SPENDING & TRENDS IN IRELAND NOVEMBER 2014 Introduction Foreword This research has been commissioned by Webloyalty to provide retailers with insight into

More information

Anytime Adviser New Car Buying Coach

Anytime Adviser New Car Buying Coach Anytime Adviser New Car Buying Coach Welcome. This interactive guide offers you strategies for getting the best deal on a new car. Let's begin. Interested in a little guidance to negotiate your best deal

More information

2017 Millennial Survey Russia. January 2017

2017 Millennial Survey Russia. January 2017 2017 Millennial Survey January 2017 Background 300 interviews achieved in Gender Have children Job seniority / level 3% 1% 5% 17% Trainee / apprentice / graduate Junior level executive 47% 53% 12% Mid-level

More information

2017 Millennial Survey Norway Climate conscious and stability seeking millennials. January 2017

2017 Millennial Survey Norway Climate conscious and stability seeking millennials. January 2017 2017 Millennial Survey Climate conscious and stability seeking millennials January 2017 Background 302 interviews achieved in Gender Have children Job seniority / level 34% 24% 2 6 8 31 Trainee / apprentice

More information

Inspire. Christmas Retail Trends AUSTRALIA. Capturing last minute shoppers for Christmas 2016, delivery trends and the rise of Afterpay

Inspire. Christmas Retail Trends AUSTRALIA. Capturing last minute shoppers for Christmas 2016, delivery trends and the rise of Afterpay Christmas Retail Trends Inspire Capturing last minute shoppers for Christmas 2016, delivery trends and the rise of Afterpay AUSTRALIA 1 Key Takeaways The countdown is well and truly on for Christmas and

More information