Customer Care Manual

Size: px
Start display at page:

Download "Customer Care Manual"

Transcription

1 HGH XL and HGH Fuel Customer Care Manual Customer Care Manual 1

2 This Manual represents the user guide to providing our customers the best in customer care. It is our goal to give the customers the support that results in high buyer satisfaction and allows us to show that our company is consumer-centric in all aspects of interaction with our customers. The following is the outline of the information that is provided in this manual. It will be specific for each of our products. CRM: Limelight Log Ins: See CRM Login section of shift planner. URL s: purehgh.co.uk hghfuel.co.uk flexhgh.co.uk maxhgh.co.uk Product Information: Both HGH XL, and HGH Fuel are the same, different labels. Benefits Build Muscle Fast Reduce body Fat quickly Increase Sexual performance Increase Energy Levels 2

3 3

4 Dosage: Take One pill in the morning and one in the afternoon for best results. 4

5 Main Policies and Procedures: Offers: Trial Terms and Price Points Day 1: 4.95/ 8.95/ 2.95 S&H charged and 30 day supply shipped Day 14: billed and nothing ships Day 30: S&H 30 day supply shipped and every 30 days thereafter Cross Sell: Testo XL Benefits Boost Testosterone Reduce body fat Gain strength Fast Build Lean Muscle Save Options for all products: Trial Saves Pre Trial (only billed shipping) 1. Build benefits offer trial extension 2. 50% discount to continue on auto ship Post Trial (billed trial conversion charge or is receiving auto shipments) 1. 50% discount going forward 2. 50% can be refunded if customer wants to return, VOIDS MBG Customer DOES NOT need to return Pre Trial-If they cancel within trial they can keep the product. Pricing Grid: Future Product Price 50% Refund Payment

6 The Return Policy: 14 day MBG from delivery date If customer declines partial refunds to keep and is insistent on returning for full refund. THEY DO NOT NEED TO RETURN. Please refund account minus RSF and advise customer to keep. PLEASE REFUND FIRST BEFORE MARKING ACCOUNT RETURNED. o Issue RMA in LL and then Select Return reason from drop down and Click on ORDER RETURNED. Only most recent shipment is eligible for a refund (one per customer) There is a RSF/bottle Refused or marked Return to sender packages are non refundable If product is damaged issue return information and submit a reship request for a reshipment. We do not need to wait for damage product to be returned. You submit reships yourself in the system by clicking on the link next to the tracking number. Please make sure you follow the reship policy properly Same day order cancellation: Can void orders the same day 1 st time orders. Meaning if the customer placed the trial today and they call because they change their mind, you should try to save but you can void the account. Cannot void after the date of order and there is no way to stop the shipment after date of order. Cannot void trial conversion or auto shipment charges Offer all saves possible if customer declines provide return information and advise tracking. Consumer Agency Threat: IF the customer threatens Bank, Agency, BBB, Lawyer, Social Media, or any agency, we will refund 100%, no questions asked, not return needed. Refund 100% immediately, no rebuttals, and no partials. Re-Shipment Policy: 14 day reship policy You can reship in the system if the customer has a tracking # on their account. If they do not you would need to send a reship request. Follow the reship policy to a T 6

7 There is only one reship per order for the customer. If customer has no track ing, tracking confirms delivery to the wrong address or product was damaged we would reship the customer. We have to wait the reship time to allow the customer to receive the reshipment. If customer does not receive reship or if they receive another damage d product than we have to refund in full. We would have to wait 14 days before we can refund and you have to go off the history/notes in the account. If it shows in the history post reshipment to At Cost Fulfillment with the same tracking # You would start the 14 days from the date that is noted in the history. If the customer has no tracking than you would go off the agent notes that state sent reship request. If the customer was escalated for reship on 6/1 we cannot refund the customer until 6/14. If the customer has tracking that confirms delivery to their address and they say that they have not received it we will reship for that customer too. Difference is if customer does not receive reship we can only PARTIALLY refund due to having a tracking # that confirms delivery and the reship is a courtesy. If customer threatens refund in full. There are only 2 ways we immediately reship. 1. If the customer has received damaged product 2. If customers tracking on their account shows delivered to the wrong address All other issues i.e. no tracking or tracking that confirms delivery will have to wait 14 days from date of order. If the customer has tracking that confirms delivery to the customer provide the customer with the tracking number and ask them to bring it to their local post office to help them locate the package. Give customer the 14 th to call back on and let them know we can reship at that time. Example: If the customer ordered on 6/1 and they call on 6/7. Provide tracking number and tell them to call back on 6/14 if they still have not received and we will reship for free. If there is no tracking advise the customer we have to allow the postal service 14 days to deliver the package. Give the customer the 14 th day to call us back on and let them know we will reship for free at that time. Continuity Discontinuation Policies: A customer may discontinue their continuity program at any time. If customer cancels in trial they are not required to return. If customer declines all saves DO NOT issue RMA, customer can keep. 14 day money back guarantee on most recent package. Customer can call within 14 days from delivery date and obtain RMA. RMA is only valid for 14 days from issuance. Check delivery date to confirm if within the money back guarantee. The money back guarantee starts the day the day the customer is delivered their shipment Chargeback Policies: If a customer has a documented chargeback in their account then they are not eligible to place any further orders with us. If customer is inquiring about a refund and have filed a dispute they would need to contact their bank 7

8 If customer calls with bank on the line confirm if a dispute was filed. If customer calls with bank on the line and has already filed a dispute and they are looking for information then follow terms to a T. Do not give any notation information only order dates and if/when the customer called to cancel/ MBG policy etc. Always note the outcome of the call. If the customer is calling with the bank on the line before they file a dispute, as long as it is within 90 days of the charge, refund the customer the most recent charge, provide return information. We can only refund most recent charge if customer is threatening charge back/ dispute policies. Unless it is agent error. Delivery Recommendations for Products to be Returned to us: Customer is required to get tracking We are not responsible for lost or stolen items If customer can provide tracking that we have received it back agent can refund minus the RSF. If customer does not have tracking we have to wait for fulfillment to process the package and refund. Unverifiable Return of Product Policy If customer calls in and is looking for a refund for returned product 1. Ask for a tracking number to confirm we have received it back. If customer can provide this than refund the customer minus the restocking fee and note the tracking number in the account. 2. If customer does not have tracking look in the account to see if it is noted that the fulfillment has processed the package. If customer does not have tracking and there are no notes in the account advise the customer that we have to wait until the fulfillment center processes the package and notes they will refund the account. This process can take days without a tracking number because packages are processed in the order they are received. Credit Processing: If the customer can provide tracking for product than agent can refund minus the restocking fee. Customer will see the refund in 3-5 business days after it is processed on our end. If customer cannot provide tracking we have to wait on fulfillment to process the package and note the account which time frame can range for days from the day it is received at our warehouse. Continuity Shipment Date Modifications: We can push the trial out max of 14 days from end of trial date unless there is a shipping delay. Then we can accommodate the customer. We can move the next ship date out a total of 90 days maximum 8

9 Customer Opt-In Policy It is required that you review the section of each customer s account that you access. If the address is listed, you must verify it with the customer and update the information if the customer advises you it has changed. If there is no address listed, you are required to ask the customer if they would like to provide one by using the following required (verbatim) scripting: Do you have an address that you would like to provide to us so that we may send you information about your order, and occasional s about special offers and promotions? 9

10 Introduction: Thank you for calling HGH XL Customer Service. My name is. I m glad you called. And your name is? In order to look up your account please spell your last name. And your zip code, please? Thanks! Please verify your address, , and telephone number. Make any changes/updates to CRM and capture address if needed. If this is a new customer and they are looking to place an order go to New Sale scripting. Thank you for verifying this information. I see here that you placed an order for HGH XL on [date]. Advise caller of activity/charges on the account. Probing Questions: Keep in mind that this is most likely where we will find out the reason for the call today. Dig as deep as needed to uncover the True Emotional Need. How is it working for you so far? [Acknowledge.] 10

11 What results were you looking for when you decided to try HGH XL? [Acknowledge.] How much weight are you trying to lose? [Acknowledge.] What was your biggest motivation to try HGH XL? [Acknowledge.] Regardless of answer: That s great! What we have found is that the majority of our customers order for the same reason. HGH XL has key ingredients that will burn more fat without more exercise, flush and purify your system, and help boost your metabolism! Once HGH XL starts working you re going to love the way you look and feel! Regardless of customer s reason for calling: [Customer name], I can absolutely help with you with that. General Inquiry: Shipping Inquiry: track the shipment. Product Inquiry: answer any questions. Cancellation Request: Pre-Trial. Post-Trial or Straight Sale. Customer just wants to cancel. Determine the reason (price, product, etc.): [Customer name], I completely understand. Is it a pricing concern? Or is there something about that product you re unsure of? [Acknowledge.] I understand how you FEEL - lots of my 11

12 customers have FELT the same. What they have FOUND is that with continued use of HGH XL they are able to achieve the results they were looking for. Imagine how great you re going to feel and all the compliments you ll be getting when HGH XL starts working for you. At that point you ll know it s well worth the price, won t you? Interruption Stoppers: If the caller is not answering you or is being vague it s important to acknowledge the caller and then ask another open-ended question to get back in control. I.e., a question phrased to elicit a detailed response and encourage customer to engage. For example: How frequently have you been using HGH XL? [Acknowledge.] Value Build: Custom tailor the benefits to build value and eliminate price resistance. Be creative and paint a picture. Burns more fat without more exercise. Flushes and purifies the system. Helps boost metabolism. Green coffee is a natural anti-oxidant. Save Options: Pre-Trial: 12

13 Trial Extension: If the customer hasn t started using the product or requests more time, offer to extend the trial. This is what I m going to do for you, [customer]. I m going to extend your trial for an additional 7 days. This will give you more time, free of charge, so you can start to see the difference you re looking for, OK? If Yes : Process the extension in the system, provide next billing date, and go to Close. If No : Go to RESELL #1. RESELL # 1: Build benefits of the product and offer to move ship date. [Customer name], I know you ordered HGH XL because you re serious about reaching your goals. We want to ensure that you take advantage of the benefits of HGH XL. Why don't I extend your next ship date an extra [30/60/90] days and give you a chance to see the results many of our customers have, OK? If Yes : Move billing date in the system, provide next billing date to customer, and go to Close. If No : Go to RESELL #2. RESELL #2: Offer 25% discount. I certainly understand your concerns, [Customer name]. Other than the price, is there really anything that would keep you from reaching your goals? [Customer name], I m confident HGH XL is going to work for you. So, as a courtesy to help you achieve the goals of [Hot Buttons] I m 13

14 going to give you a 25% discount on all future orders! Write this down! All future shipments will be just $74.99, and that s reasonable, isn t it? Great! If Yes : Apply discount and provide next billing date and new discounted price. Go to Close. If No : Go to RESELL #2. RESELL #3: Offer 50% discount. [Customer name], we are always interested in hearing how HGH XL has worked for our customers and your opinion really matters to us! So what I will do is set you up as one of our Opinion Leaders. With this status, the major benefit for you is we will give you an incredible discount of 50% on all future orders. All we ask is that you keep us informed of any questions, comments, or concerns, regarding your results. I m excited to help you! I ll go ahead and apply the 50% discount, OK? Great! If Yes : Apply discount and provide next billing date and new discounted price. Go to Close. If No : Go to Close. Save Options: Post-Trial: RESELL # 1: Build benefits of the product and offer to move ship date. [Customer name], I know you ordered this because you re serious about reaching your goals. We want to ensure while you have the product in hand, you take advantage of the benefits of HGH XL. With our product you will need consistent use to see the amazing results. Why don't I extend your next ship date an extra [30/60/90] days to give you time to see the results many of our customers have, OK? 14

15 If Yes : Move billing date in the system, provide next billing date to customer, and go to Close. If No : Go to RESELL #2. RESELL #2: Offer 25% discount. I certainly understand your concerns, [Customer name]. Other than the price, is there really anything that would keep you from reaching your goals? [Customer name], I m confident HGH XL is going to work for you. So, as a courtesy to help you achieve the goals of [Hot Buttons] I m going to give you a 25% discount on all future orders! Write this down! All future shipments will be just $74.99, and that s reasonable, isn t it? Great! If Yes : Apply discount and provide next billing date and new discounted price. Go to Close. If No : Go to RESELL #3. RESELL #3: Offer 50% discount. [Customer name], we are always interested in hearing how HGH XL has worked for our customers and your opinion really matters to us! So what I will do is set you up as one of our Opinion Leaders. With this status, the major benefit for you is we will give you an incredible discount of 50% on all future orders. All we ask is that you keep us informed of any questions, comments, or concerns, regarding your results. I m excited to help you! I ll go ahead and apply the 50% discount, OK? Great! If Yes : Apply discount and provide next billing date and new discounted price. Go to Close. If No : Offer the customer to pay for what they have at a discounted price and cancel future orders. If the customer declines, provide RMA and return address. Go to Close. 15

16 Pricing Grid: Future 50% Future Product Price 25% Refund Payment Refund Payment $99.98 $24.99 $74.99 $49.99 $49.99 If customer declines all save offers and is requesting return instructions for a refund, offer a 25% refund to keep the product and cancel future shipments: [Customer name], I completely understand your decision and would be more than happy to provide you with return instructions for your package. Before I give those to you I would like to extend a hassle-free, money saving offer because you are a valued customer and we know once you use the product for at least 30 days you will begin to experience the amazing results you were hoping for. To avoid the hassle of having to return the product at your cost we can cancel any future orders and you can keep the product you have now for just $74.99! This will save you time and money and still allow you to use the full supply. I will refund your account $24.99 today and go ahead and keep the product you have. I have canceled any further shipments, but do me this one last favor: call us back once you have finished the bottle and have discovered the new more confident you and give us your testimonial, OK? If Yes : Refund 25% and cancel recurring upon refund. Go to Close. If No : Offer a 50% refund to keep the product and cancel future shipments: I completely understand, [Customer name]. I want to make this as easy and convenient for you as possible and make sure you still have a chance to use HGH XL and see the results you re 16

17 looking for. So, I will give you my personal 50% Employee Discount. I will refund your account $49.99 today, go ahead and keep the bottle you have, and I will cancel all future orders, OK? If Yes : Refund 50% and cancel recurring upon refund. Go to Close. If No : Issue RMA, give return address, and advise customer to obtain tracking. Pricing Grid: Refund/ Refund/ Discounted 50% Discounted Product Price 25% Refund Price Refund Price $99.98 $24.99 $74.99 $49.99 $49.99 Return Address: New Sale/More Information: So you d like some more information on HGH XL today? Great! I d be happy to help you! New Sale Probing Questions: Dig as deep as needed to uncover the True Emotional Need. What results are you looking to achieve? [Acknowledge.] What have you tried in the past? [Acknowledge.] What is your biggest motivation for making this change? [Acknowledge.] List features and benefits. If reorder, ask customer to provide a testimonial. 17

18 Burns more fat without more exercise. Flushes and purifies the system. Helps boost metabolism. Boosts energy I am so glad you called today because we have an incredible money saving promotion for you! HGH XL Trial: Campaign ID (47), Product ID (25) Straight Sale Options: Close: Is there anything else I could have done to better your customer service experience today? [Acknowledge.] Thank you for calling HGH XL Customer Service and I hope you have a great day! 18

Customer Care Manual

Customer Care Manual LLC. Customer Care Manual This Manual represents the user guide to providing our customers the best in customer care. It is our goal to give the customers the support that results in high buyer satisfaction

More information

Additional Product Benefits:

Additional Product Benefits: Greeting: Hello! This is (agent name), thank you for calling the National Academy of Sports Medicine. May I have your first name please? Thank you (Customer name)! You are one of the first 100 callers

More information

Making PayPal work for you. Welcome Kit

Making PayPal work for you. Welcome Kit Making PayPal work for you Welcome Kit How to get the most out of your PayPal account Table of Contents How PayPal Works Paying with PayPal At the speed of want Pay anyone, anywhere Accepting Payments

More information

Webinar Wealth. Webinar Template

Webinar Wealth. Webinar Template Webinar Wealth Webinar Template When creating your webinar, integrate these 25 steps and don t leave any out. This is a proven structure with the goal of your webinar participants getting great value and

More information

By: Aderatis Marketing

By: Aderatis Marketing By: Aderatis Marketing 01803 362 026 enquiries@aderatis.com Google AdWords for Small Businesses: Mistakes to Avoid Not getting much luck from your AdWords campaign and ready to admit defeat? Don t feel

More information

All details of the opportunity must be entered and submitted on the online form.

All details of the opportunity must be entered and submitted on the online form. Thycotic Deal Registration FAQ s Q. Why should Partners register their opportunities/deals? A. Qualified sales deals should be registered with Thycotic for the purpose of obtaining assistance in closing

More information

Holding Accountability Conversations

Holding Accountability Conversations Holding Accountability Conversations 5 Scripts And Guides To Help You Through The Process PRACTICAL TOOLS Holding Accountability Conversations / / / / / / / / / / / / / / / / / / / / / / / / / / / / /

More information

19Waysto REDUCECARTABANDONMENT. andgrow YourRevenue

19Waysto REDUCECARTABANDONMENT. andgrow YourRevenue 19Waysto REDUCECARTABANDONMENT andgrow YourRevenue Reduce Cart Abandonment and Recover Lost Revenue Did you know that on average, according to the Baymard Institute, 69% of shoppers abandon their shopping

More information

NONPROFIT FUNDRAISING CHECKLIST. Marketing Strategies to Engage More Donors in 2018

NONPROFIT FUNDRAISING CHECKLIST. Marketing Strategies to Engage More Donors in 2018 NONPROFIT FUNDRAISING CHECKLIST Marketing Strategies to Engage More Donors in 2018 PLAN AHEAD Fundraising Marketing Checklist If you re like most nonprofits, you re getting ready for your next run/walk,

More information

My Top 19 Customer Service Tips

My Top 19 Customer Service Tips My Top 19 Customer Service Tips by Future Executive Senior Sales Director Laura A. Schmidt January 2003 1. Getting the products to the customers: Have padded mailing envelopes ready at all times. The least

More information

Effective Dialogue Strategies

Effective Dialogue Strategies Effective Dialogue Strategies by Michael Sheargold, CEO of Real Estate Results The power of an idea......is in its implementation - Michael Sheargold - Welcome... Welcome to the Effective Dialogue Strategies

More information

Making PayPal work for you. Welcome Kit

Making PayPal work for you. Welcome Kit Making PayPal work for you Welcome Kit How to get the most out of your PayPal account Table of Contents How PayPal Works Paying with PayPal At the speed of want Pay anyone, anywhere Accepting Payments

More information

Helping you avoid disputes and chargebacks.

Helping you avoid disputes and chargebacks. Helping you avoid disputes and chargebacks. Occasionally, something can go wrong with an order. So here s our handy guide to help prevent disputes and chargebacks. Problems typically fall within 3 categories:

More information

Helping you avoid disputes and chargebacks.

Helping you avoid disputes and chargebacks. Helping you avoid disputes and chargebacks. Occasionally, something can go wrong with an order. So here s our handy guide to help prevent disputes and chargebacks. Problems typically fall within 3 categories:

More information

Improving your chances of Successful Sales on ebay. User Guide

Improving your chances of Successful Sales on ebay. User Guide Improving your chances of Successful Sales on ebay User Guide Introduction This user guide is an attempt to collate the experiences of various sellers and create a comprehensive guide that you can use

More information

Keyword Analysis. Section 1: Google Forecast. Example, inc

Keyword Analysis. Section 1: Google Forecast. Example, inc Section 1: Google Forecast Below is a forecast for some example leather keywords that we recommend focus on. Before the forecast is viewed, keep in mind, that Google bases its numbers on average performance

More information

The Beginners Guide to Setting Up an Adwords Account

The Beginners Guide to Setting Up an Adwords Account The Beginners Guide to Setting Up an Adwords Account First of all - You can do this! Setting up an adwords account looks a bit daunting, but it only looks that way. Block out some time where you ll be

More information

Improving Online Business. Affiliate programs with Adwords

Improving Online Business. Affiliate programs with Adwords Improving Online Business Affiliate programs with Adwords Content Content... 2 Introduction... 3 Overview... 3 How to get started... 4 Setting up your affiliate account as a keyword trader... 5 Finding

More information

Guest Concepts, Inc. (702)

Guest Concepts, Inc. (702) Guest Concepts, Inc. (702) 998-4800 Welcome to our tutorial on the Lease End Renewal Process The process you will see here is extremely effective and has been used successfully with thousands of renewal

More information

alotsoldvehicleauction.com FIND YOUR PERFECT CAR

alotsoldvehicleauction.com FIND YOUR PERFECT CAR alotsoldvehicleauction.com FIND YOUR PERFECT CAR HUNDREDS OF VEHICLES AUCTIONED WEEKLY. ABOUT ALOTSOLD VEHICLE AUCTIONS AIM TO BE THE UK S NO.1 ONLINE VEHICLE AUCTIONEER AND THE FIRST CHOICE FOR CONSUMERS

More information

The Personal Financial Success Company. Quick Start. Orientation

The Personal Financial Success Company. Quick Start. Orientation The Personal Financial Success Company Quick Start Orientation 1/13/2016 Quick Start Orientation Congratulations! You have recently become a new myecon Associate. You may be thinking, what s next or how

More information

Important changes to our Individual Savings Accounts (ISAs) Terms and Conditions

Important changes to our Individual Savings Accounts (ISAs) Terms and Conditions Important changes to our Individual Savings Accounts (ISAs) Terms and Conditions Which take effect on 13 January 2018 What s in this brochure We re letting you know about some important changes we re making

More information

Guest Concepts, Inc

Guest Concepts, Inc Guest Concepts, Inc. 702-998-4800 Copyright Guest Concepts, Inc. 2014 Page 1 Welcome This workshop is a comprehensive presentation designed to Improve your selling techniques, emphasize productive work

More information

ANZ EFTPOS card and ANZ Visa Debit card CONDITIONS OF USE

ANZ EFTPOS card and ANZ Visa Debit card CONDITIONS OF USE ANZ EFTPOS card and ANZ Visa Debit card CONDITIONS OF USE As part of our commitment to you, this document meets the WriteMark Plain English Standard. If you have any questions about these Conditions of

More information

Fulfillment by Wish US PRACTICAL GUIDE TABLE OF CONTENTS. What is Fulfillment by Wish? Benefits From Using Fulfillment by Wish

Fulfillment by Wish US PRACTICAL GUIDE TABLE OF CONTENTS. What is Fulfillment by Wish? Benefits From Using Fulfillment by Wish Fulfillment by Wish US PRACTICAL GUIDE TABLE OF CONTENTS What is Fulfillment by Wish? 2 Benefits From Using Fulfillment by Wish 2 How Fulfillment by Wish Works 3 How To Get Started with Fulfillment by

More information

OFFICIAL ANNOUNCEMENT REGARDING: SPEEDLOGIX

OFFICIAL ANNOUNCEMENT REGARDING: SPEEDLOGIX Contact Heidi Miller Telephone 561.582.6171 Email info@billettechnology.com Website http://billettechnology.com FOR IMMEDIATE RELEASE April 16, 2014 OFFICIAL ANNOUNCEMENT REGARDING: SPEEDLOGIX Effective

More information

CHANNELADVISOR WHITE PAPER. Everything You Ever Wanted to Know About Feedback on EBay

CHANNELADVISOR WHITE PAPER. Everything You Ever Wanted to Know About Feedback on EBay CHANNELADVISOR WHITE PAPER Everything You Ever Wanted to Know About Feedback on EBay Everything You Ever Wanted to Know About Feedback on EBay 2 An important part of successful selling on ebay is the feedback

More information

Cash Flow if you re out of money, you re out of business.

Cash Flow if you re out of money, you re out of business. Cash Flow if you re out of money, you re out of business. Thanks for downloading this Cash Flow Cheat Sheet from SmartBusinessPlans.com.au Cash Flow is probably the most important aspect of keeping a business

More information

Script for 408(b)(2) Disclosure Focus Groups

Script for 408(b)(2) Disclosure Focus Groups Script for 408(b)(2) Disclosure Focus Groups Introduction Thank you for coming and agreeing to participate in this discussion. What we are doing here today is called a focus group. My name is [insert moderator

More information

Host Coaching. The Toolbox Way! Research shows that 80% of your Party Success comes from effective Host Coaching.

Host Coaching. The Toolbox Way! Research shows that 80% of your Party Success comes from effective Host Coaching. Host Coaching Research shows that 80% of your Party Success comes from effective Host Coaching. Sep2014 - Host Coaching The Toolbox Way - Version 3 Email: Notes: Notes: Email: Address: Notes: AT PARTY

More information

Nationwide Paym. Terms and Conditions. How will Nationwide use your personal information? Terms and Conditions. Building Society

Nationwide Paym. Terms and Conditions. How will Nationwide use your personal information? Terms and Conditions. Building Society Building Society Nationwide Paym Terms and Conditions How will Nationwide use your personal information? In signing up and agreeing to these terms and conditions, you give your express consent to the use

More information

Innovative Marketing Ideas That Work

Innovative Marketing Ideas That Work INNOVATIVE MARKETING IDEAS THAT WORK Legal Disclaimer: While all attempts have been made to verify information provided in this publication, neither the Author nor the Publisher assumes any responsibility

More information

Soar Up the Amazon Best Seller Ranks. Ultimate Guide to a Better Sales Rank and Higher Sales

Soar Up the Amazon Best Seller Ranks. Ultimate Guide to a Better Sales Rank and Higher Sales Soar Up the Amazon Best Seller Ranks Ultimate Guide to a Better Sales Rank and Higher Sales 1 Index INTRODUCTION..04 Why is it Important to Rank on Amazon?...04 THE A9 PRODUCT SEARCH ALGORITHM...05 What

More information

Building Your Conversion Engine

Building Your Conversion Engine Building Your Conversion Engine This Session You ll Be Creating Your Key Tools for Lead Conversion Templates have been built to leverage to info you ve already created. o Landing Page o Thank You Page

More information

IMPORTANT ANNOUNCEMENT REGARDING DIRECT MARKETING BEST PRACTICES

IMPORTANT ANNOUNCEMENT REGARDING DIRECT MARKETING BEST PRACTICES IMPORTANT ANNOUNCEMENT REGARDING DIRECT MARKETING BEST PRACTICES As we shared with you previously, PowerPay has made changes in light of Visa and MasterCard s desire to eliminate practices considered damaging

More information

The Lazy Man s Cash Formula

The Lazy Man s Cash Formula The Lazy Man s Cash Formula Copy Exactly How I Generate $1,927 Per Day Online Almost Effortlessly By Mr. X Now, let s start making some automated revenue as I promised you! Legal Disclaimers All material

More information

ONLINE STORE FREQUENTLY ASKED QUESTIONS

ONLINE STORE FREQUENTLY ASKED QUESTIONS ONLINE STORE FREQUENTLY ASKED QUESTIONS 1. How do I register for swimming online? 2. When are my practice slots reserved? 3. What s included in my registration fee? 4. What does Novice, Intermediate, Advanced

More information

Heating Plan Ireland Terms and Conditions

Heating Plan Ireland Terms and Conditions Heating Plan Ireland Terms and Conditions These are the terms and conditions for your Heating Plan. Please read these terms and conditions as they, along with your order form and our Privacy Notice, which

More information

Airbnb for Work Traveler guide

Airbnb for Work Traveler guide Airbnb for Work Traveler guide Airbnb for Work Signup Booking Cancellations Resolution Center Support Create an Airbnb account or log in to your account Go to airbnb.com/work Log in to your Airbnb account.

More information

GETTING TRAFFIC WITH FACEBOOK ADS

GETTING TRAFFIC WITH FACEBOOK ADS GETTING TRAFFIC WITH FACEBOOK ADS Facebook advertising is an excellent platform to use to increase traffic to your website. In order to be successful with your advertising campaigns it's important to do

More information

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS Preferred Home Delivery Program for Maintenance Medications 1. What are maintenance medications? Maintenance medications are prescription drugs that you need to take regularly.

More information

OPTIMISING YOUR FORECOURT. Your guide to maximising stock turn, addressing overage stock and driving maximum profit. Brought to you by Auto Trader.

OPTIMISING YOUR FORECOURT. Your guide to maximising stock turn, addressing overage stock and driving maximum profit. Brought to you by Auto Trader. OPTIMISING YOUR FORECOURT Your guide to maximising stock turn, addressing overage stock and driving maximum profit. Brought to you by Auto Trader. Managing an efficient forecourt For ultimate success

More information

How to Hire The Best Customer Service Reps

How to Hire The Best Customer Service Reps How to Hire The Best Customer Service Reps 03 Why You Should Care Contents 05 06 The Ultimate Customer Rep Writing a Job Requisition 08 Cover Letter 11 Resume 13 Phone Screen 15 Interview Part 1 18 Interview

More information

Negotiation Boot Camp Or How to Resolve Conflict, Satisfy Customers and Make Better Deals By Ed Brodow

Negotiation Boot Camp Or How to Resolve Conflict, Satisfy Customers and Make Better Deals By Ed Brodow Negotiation Boot Camp Or How to Resolve Conflict, Satisfy Customers and Make Better Deals By Ed Brodow Destructive Assumptions We Have About Negotiation ASSUMPTION #1 The average person is not tough enough

More information

Conversations that get you what you want (from employees and anyone else). Calaera Powroznik

Conversations that get you what you want (from employees and anyone else). Calaera Powroznik Conversations that get you what you want (from employees and anyone else). Calaera Powroznik AGENDA: Coaching vs: Fierce Conversation Active Listening refresher Active Listening demons Why do conversations

More information

Promotional strategies Do s and Don ts in promotions

Promotional strategies Do s and Don ts in promotions Promotional strategies Do s and Don ts in promotions Radha Dogra, Lecturer Neville Wadia Institute of Management Studies & Research (NWIMSR) Text: Promotion is an essential element in the marketing mix.

More information

GETTING STARTED GUIDE

GETTING STARTED GUIDE GETTING STARTED GUIDE GETTING STARTED We re excited that you ve joined Handmade at Amazon! Now that you ve created your Artisan Profile and listed products, we wanted to show you the ins and outs of selling

More information

RETAIL & WHOLESALE RULES & POLICIES

RETAIL & WHOLESALE RULES & POLICIES RETAIL & WHOLESALE RULES & POLICIES SCRAPBOOK CUSTOMS, INC. ABOUT US Scrapbook Customs, formerly Stamping Station, is a retail and wholesale company which started out over ten years ago as a retail store

More information

Everything Online Green Aug 2019

Everything Online Green Aug 2019 Everything Online Green Aug 2019 Tariff terms and conditions About your tariff Everything Online Green Aug 2019 prices are fixed until 31 st August 2019. You ll pay a daily standing charge and unit rate

More information

What you can do on THC.com

What you can do on THC.com What you can do on THC.com FOLLOW: Follow your favorite Cannabis influencers for news and information to stay in the know. SELL / ENDORSE: Easily sell through the Store or endorse other products for a

More information

SUPERFAST WAYS TO INCREASE PROFIT Action Points

SUPERFAST WAYS TO INCREASE PROFIT Action Points SUPERFAST WAYS TO INCREASE PROFIT Action Points 13 Fast Ways to Grow Your Business 1. Triple your communication with current customers Visit, call, mail or email them more often Create or offer new products

More information

frequently asked questions

frequently asked questions frequently asked questions Standard Shipping US HI & AK TERRITORIES $4.99 $8.99 $9.99 how is sales tax calculated $6.99 $9.99 $12.99 $10.99 $11.99 Modere will collect and remit sales taxes based on the

More information

Welcome Home Plan Terms and Conditions

Welcome Home Plan Terms and Conditions Welcome Home Plan Terms and Conditions These are the terms and conditions for your Welcome Home Plan. Please read these terms and conditions as they, along with your order form and our Privacy Notice,

More information

The slightest perception of something negative happening can affect an employee s emotional state.

The slightest perception of something negative happening can affect an employee s emotional state. Employee feedback is the core of personal and professional growth. Feedback can help an employee get better at what they do, and surprisingly employees crave feedback. Most managers don t provide enough

More information

The E-Myth Revisited Why Most Small Businesses Don t Work And What to Do About It

The E-Myth Revisited Why Most Small Businesses Don t Work And What to Do About It Why Most Small Businesses Don t Work And What to Do About It By Michael E. Gerber In any given year, over a million new businesses are created in the United States and an astonishing 80 percent of them

More information

Role of the Business Development Center (BDC)

Role of the Business Development Center (BDC) Role of the Business Development Center (BDC) Over the years, many dealerships have struggled to get the entire team to realize and respect the role and value of a BDC. From being the first impression

More information

EFFECTIVE August 1, 2017 ORDER DESK 7:00 AM TO 5:00 PM PACIFIC TIME PHONE: (800) FAX: (888) OR (310)

EFFECTIVE August 1, 2017 ORDER DESK 7:00 AM TO 5:00 PM PACIFIC TIME PHONE: (800) FAX: (888) OR (310) Eco Friendly EFFECTIVE August 1, 2017 ORDER DESK 7:00 AM TO 5:00 PM PACIFIC TIME PHONE: (800) 262-4174 FAX: (888) 894-2151 OR (310) 835-5321 ORDER ON LINE: www.studiomoulding.com 2017 Price List_CS6.indd

More information

BALANCE MAGIC. Understanding the Language of the Markets. Part 2. Written By Michael J. Parsons. All Rights Reserved

BALANCE MAGIC. Understanding the Language of the Markets. Part 2. Written By Michael J. Parsons. All Rights Reserved BALANCE MAGIC Understanding the Language of the Markets Part 2 All Rights Reserved Written By Michael J. Parsons While there are many waves that run through a market and so not all trends will match up

More information

LEAD CONVERSION SYSTEM

LEAD CONVERSION SYSTEM T H E U LT I M AT E R E A L E S TAT E LEAD CONVERSION SYSTEM Richard Robbins International Inc. richardrobbins.com 1 TABLE OF CONTENTS THE ULTIMATE REAL ESTATE LEAD CONVERSION SYSTEM 10 Steps to Maximize

More information

These terms and conditions apply to the sale of all Filestream products, services and digital content to consumers.

These terms and conditions apply to the sale of all Filestream products, services and digital content to consumers. TERMS AND CONDITIONS FOR ONLINE SALES TO CONSUMERS BETWEEN FILESTREAM LIMITED (the Supplier us we and our ) (company registration number 05138759, VAT number 912928614, registered office: 3 KITSMEAD LANE

More information

Order entry and fulfillment at Fabrikam: an ERP walkthrough

Order entry and fulfillment at Fabrikam: an ERP walkthrough Last modified: January 6, 2015 Order entry and fulfillment at Fabrikam: an ERP walkthrough In this exercise you will experience the look and feel of a modern ERP system: Microsoft Dynamics GP. You will

More information

Vendor Returns Quick Reference

Vendor Returns Quick Reference Vendor Returns Quick Reference Occasionally, parts need to be returned to the vendor for various reasons. The part may need repair, the wrong part was shipped to the distributor, the parts are obsolete,

More information

New Customer 3 Orders. 3 Account. 4 Product Concerns. Become a Brand Influencer 5

New Customer 3 Orders. 3 Account. 4 Product Concerns. Become a Brand Influencer 5 Customer FAQ New Customer 3 Orders 3 Account 4 Product Concerns 5 Become a Brand Influencer 5 New Customer What is a sponsor? How do I get one? A sponsor is the person who you ll be purchasing our product

More information

Introduction to Bitcoin

Introduction to Bitcoin This guide will help you get your first Bitcoins for free in less than 10 minutes Hi, I m Ofir, the creator of 99Bitcoins. I've created 99Bitcoins and this starters guide specifically for people who are

More information

Our Office in China (0:02:04)

Our Office in China (0:02:04) April 25, 2016 Welcome to 100K Factory Ultra Session #2 workshop! In this webinar, we reveal the high level overview of the course, domains and hosting, installing your website and adding products into

More information

Rev.2.0. p f W. 119th Street Chicago, IL

Rev.2.0. p f W. 119th Street Chicago, IL Rev.2.0 1321 W. 119th Street Chicago, IL 60643 p. 1.800.465.2736 f. 1.773.341.3049 sales@mifab.com www.mifab.com Table of Contents I. Log on to Kwik Order... 3 II. Kwik Order Home... 4 III. Modules/Functions...

More information

100 Classified Ad Examples & Resources

100 Classified Ad Examples & Resources 100 Classified Ad Examples & Resources The purpose of any ad is to get responses. You can use the following ad examples exactly as they appear, mix and match, or edit them as they fit your preferred investing

More information

Understanding the Amazon Customer -How to Leverage FBA Status-

Understanding the Amazon Customer -How to Leverage FBA Status- Understanding the Amazon Customer -How to Leverage FBA Status- When selling on Amazon (whether you are using FBA or not), it is vitally important to understand the Amazon customer. This one piece of information

More information

Everything Online Green Jun 2019

Everything Online Green Jun 2019 Everything Online Green Jun 2019 Tariff terms and conditions About your tariff Everything Online Green Jun 2019 prices are fixed until 30 th June 2019. You ll pay a daily standing charge and unit rate

More information

How to Build Customer Surveys That Yield Actionable Feedback

How to Build Customer Surveys That Yield Actionable Feedback Ebook Customer Surveys How to Build Customer Surveys That Yield Actionable Feedback If you're struggling to build surveys that yield actionable results...... it may be time to overhaul your strategy. Why?

More information

Everything Online Green Oct 2019

Everything Online Green Oct 2019 Everything Online Green Oct 2019 Tariff terms and conditions About your tariff Everything Online Green Oct 2019 prices are fixed until 31 st October 2019. You ll pay a daily standing charge and unit rate

More information

Decisions, decisions. With so many choices available to us, how can we be sure we're making the right decision?

Decisions, decisions. With so many choices available to us, how can we be sure we're making the right decision? LESSON PLAN Consumer Awareness Combine decision-making methods with comparative shopping techniques, recognize common consumer scams, and provide the knowledge and skills necessary to effectively handle

More information

TERMS & CONDITIONS PARTS SALES

TERMS & CONDITIONS PARTS SALES Page 1 of 14 TERMS & CONDITIONS PARTS SALES Effective January 1, 2018 revised 04/2018 Rhino and EarthMaster are registered trademarks of Alamo Group Inc. Page 2 of 14 TABLE OF CONTENTS Parts Policy pg.

More information

Prevent and Handle No-Shows. A Guide for Hotel Owners and Managers

Prevent and Handle No-Shows. A Guide for Hotel Owners and Managers Prevent and Handle No-Shows A Guide for Hotel Owners and Managers Prevent and Handle No-Shows A Guide for Hotel Owners and Managers Table of Contents Introduction................................................................

More information

Anytime Adviser New Car Buying Coach

Anytime Adviser New Car Buying Coach Anytime Adviser New Car Buying Coach Welcome. This interactive guide offers you strategies for getting the best deal on a new car. Let's begin. Interested in a little guidance to negotiate your best deal

More information

FROM MYTHS TO MONEY YOUR JOURNEY TO REVENUE WITH CONTRACT RECRUITING

FROM MYTHS TO MONEY YOUR JOURNEY TO REVENUE WITH CONTRACT RECRUITING FROM MYTHS TO MONEY YOUR JOURNEY TO REVENUE WITH CONTRACT RECRUITING TABLE OF CONTENTS Your Journey to Revenue with Contract Recruiting TRENDS & IMPACTS OPPORTUNITIES AHEAD 3 6 TOP 10 REASONS TO PLACE

More information

Ten Secrets to Successfully Outsourcing Your ecommerce Order Fulfillment

Ten Secrets to Successfully Outsourcing Your ecommerce Order Fulfillment Webgistix Corporation Ten Secrets to Successfully Outsourcing Your ecommerce Order Fulfillment How to Choose the Right ecommerce Fulfillment Solution Ten Secrets to Successfully Outsourcing Your ecommerce

More information

TIWA Student Registration Site Frequently Asked Questions (FAQ)

TIWA Student Registration Site Frequently Asked Questions (FAQ) TIWA Student Registration Site Frequently Asked Questions (FAQ) Texas Interagency Wildfire and Incident Management Academy Online Registration System TIWA Student Registration Site FAQ Version 2.0, Revision

More information

Why Do So Many Online Businesses Fail?

Why Do So Many Online Businesses Fail? Why Do So Many Online Businesses Fail? Why do online businesses fail? This question isn t easy to answer. More often than not, there are multiple factors that prevent online businesses from turning a profit,

More information

Earn 10 Perks for every dollar spent on pampering products from Perfectly Posh

Earn 10 Perks for every dollar spent on pampering products from Perfectly Posh FREQUENTLY ASKED QUESTIONS CUSTOMER FAQS GENERAL What is Perks from Perfectly Posh? Perks is our loyalty rewards program that lets you earn points, which can be applied toward products, special items,

More information

Bobsled Marketing. Seller. - White Paper -

Bobsled Marketing. Seller. - White Paper - Bobsled Marketing Seller Fulfilled Prime - White Paper - Table of Contents 1. What is Seller Fulfilled Prime? 2. Requirements 3. Requirements (continued) 4. Requirements (continued) 5. Requirements (continued)

More information

Brian Tracy s SMART Goals. Cheat Sheet

Brian Tracy s SMART Goals. Cheat Sheet Brian Tracy s SMART Goals Cheat Sheet Do you ever feel like you re working incredibly hard, yet not achieving your goals? Maybe you see little improvement in your skills or achievements when you reflect

More information

Aluminum Company. Fdr Case fdracase.wordpress.com fdrcase.gmail.com 1/11

Aluminum Company. Fdr Case fdracase.wordpress.com fdrcase.gmail.com 1/11 Aluminum Company Our client is an aluminum company that has 3 plants in the same country. Basically, aluminum production is a 3 stage process: Bauxite Mining, Refining and Smelter. Bauxite mining involves

More information

How to Use a Weird "Trade- In" Loophole to Bank $300 to $500 PER DAY

How to Use a Weird Trade- In Loophole to Bank $300 to $500 PER DAY How to Use a Weird "Trade- In" Loophole to Bank $300 to $500 PER DAY Presented by: Luke Sample Hosted by: John S. Rhodes Copyright 2016 WebWord, LLC. All Rights Reserved. This guide may not be reproduced

More information

EFFECTIVE. September 1, 2015 ORDER DESK 6:00 AM TO 5:00 PM PACIFIC TIME PHONE: (800) FAX: (888) OR (310)

EFFECTIVE. September 1, 2015 ORDER DESK 6:00 AM TO 5:00 PM PACIFIC TIME PHONE: (800) FAX: (888) OR (310) Eco Friendly EFFECTIVE September 1, 2015 ORDER DESK 6:00 AM TO 5:00 PM PACIFIC TIME PHONE: (800) 262-4174 FAX: (888) 894-2151 OR (310) 835-5321 ORDER ON LINE: www.studiomoulding.com information STUDIO

More information

Save time and make cash flow. Optimise your accounting software and send invoices that can be paid in moments.

Save time and make cash flow. Optimise your accounting software and send invoices that can be paid in moments. Save time and make cash flow Optimise your accounting software and send invoices that can be paid in moments. 2 Imagine getting paid in moments There are many ways that businesses can see their money sooner,

More information

A Step by Step Guide to Creating A Affiliate Program with ClickBank

A Step by Step Guide to Creating A Affiliate Program with ClickBank A Step by Step Guide to Creating A Affiliate Program with ClickBank Elizabeth Redd http://topsocialscoop.com 1 P a g e Content 1. Affiliate Program with ClickBank 2. Introduction 3. Content 4. ClickBank

More information

Dashiell's Look Inside Facebook Advertising

Dashiell's Look Inside Facebook Advertising Page 1 of 1 Dashiell's Look Inside Facebook Advertising First Edition (October 2010) Page 2 of 2 I. Overview of Facebook Advertising People join Facebook to network with friends and family, and to share

More information

Loop Sampling Program

Loop Sampling Program Loop Sampling Program Quick Links: Lowe s Loop Campaign Calendar Frequently Asked Questions Program Summary What is the Lowe's Loop program? How do I participate? Program Timing What is the timing of your

More information

United Airlines New Uniform Program How To Order Launch Garments

United Airlines New Uniform Program How To Order Launch Garments United Airlines New Uniform Program How To Order Launch Garments Inflight Services/ Customer Service/ Ramp / GQ-PV/ Aircraft Maintenance Page New Uniform Program Launch Allotment 2 Security 3 Shipments/Lost

More information

Module 4: Qualifying Leads. Lori Kennedy Inc & Beyond

Module 4: Qualifying Leads. Lori Kennedy Inc & Beyond Module 4: Qualifying Leads 1 What You Will Learn: What are leads and where do they come from? How to qualify a lead to make sure they are a right fit for your program 2 What Are Leads? A lead is a prospective

More information

Customers and Sales Part II

Customers and Sales Part II QuickBooks Online Student Guide Chapter 7 Customers and Sales Part II Chapter 2 Chapter 7 In this chapter, you ll learn how QuickBooks handles advanced features and transactions in the area of sales and

More information

How to sell internationally. REACH NEW CUSTOMERS IN MARKETS AROUND THE GLOBE.

How to sell internationally. REACH NEW CUSTOMERS IN MARKETS AROUND THE GLOBE. How to sell internationally. REACH NEW CUSTOMERS IN MARKETS AROUND THE GLOBE. 2 Contents Enter a world of opportunity...3 Your cheat sheet...4 1. Identify your target markets...5 Build your knowledge to

More information

Converting Local Businesses into Clients - The Results In Advance (RIA) Method

Converting Local Businesses into Clients - The Results In Advance (RIA) Method Converting Local Businesses into Clients - The Results In Advance (RIA) Method This guide is a private material created exclusively for our subscribers. It s FREE for you, but please don t share it with

More information

New Seller Guide. A step-by-step guide to selling on ebay

New Seller Guide. A step-by-step guide to selling on ebay New Seller Guide A step-by-step guide to selling on ebay TABLE OF CONTENTS Want to join the millions of people who successfully sell on ebay? Here s what you need to know to get started. 1 2 3 Get ready

More information

Page 1 of 29

Page 1 of 29 Page 1 of 29 Contents Introduction....page. 2 The Simple 5 Step System....page. 4 Step 1 - Look for people that have the ability and are willing to promote what we are offering to a big audience QUICKLY...page.

More information

Glad I Could Help: Real Customer Service Situations for Discussion. Self-Study Workbook

Glad I Could Help: Real Customer Service Situations for Discussion. Self-Study Workbook Glad I Could Help: Real Customer Service Situations for Discussion Self-Study Workbook 2002 VisionPoint Productions 2002 VisionPoint Productions All rights reserved. No part of this publication may be

More information

Customers and Sales Part II

Customers and Sales Part II QuickBooks Online Student Guide Chapter 7 Customers and Sales Part II Chapter 2 Chapter 7 In this chapter, you ll learn how QuickBooks handles advanced features and transactions in the area of sales and

More information

MODULE 4 List and evaluate your personality traits to indicate self-understanding.

MODULE 4 List and evaluate your personality traits to indicate self-understanding. Student name: Date: MODULE 4 List and evaluate your personality traits to indicate self-understanding. Objectives: A. Define personality traits. B. Know examples of major personality traits. C. Evaluate

More information

Motivating Your Team: Increase Employee Engagement

Motivating Your Team: Increase Employee Engagement Motivating Your Team: to Increase Employee 25Ways Engagement 1 How likely is it that you would leave your current position if you did not feel engaged? Why Employee Engagement Matters 37% Somewhat likely

More information