CompuCom Wireless Failover Solution. Continuous Business Connectivity

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1 CompuCom Wireless Failover Solution Continuous Business Connectivity

2 Customer Engagement In Retail 90% of the issues with land-line disruptions are in the last mile, so when your primary landline goes down, chances are that your secondary land-line the one you re using for redundancy will go down, too. Constantin Koutrias, Systems Administrator 1 Today s customers expect an in-store experience as rich and personalized as online shopping. Retailers are leveraging more engagement technologies like Wi-Fi, interactive signage, endless aisle, clienteling, digital coupons, mobile point-of-sale (mpos) and self-service POS. Continual internet connectivity is critical. Just a few minutes of downtime disrupts transactions and land-lines are constantly at risk. The CompuCom Wireless Failover solution can help you maintain a seamless customer experience. Land-Line Risk Typical land-line providers promise about 99.5 percent uptime 2. That s still about 22 hours of downtime per year. Construction accidents, animal damage, vehicle accidents and weather events can sever the main line. Even redundant lines are not enough to assure your ability to conduct business; they often run in the same conduit as the primary line. Revenue The Standish Group put the cost of POS downtime at $4,700 per minute 3, and Gartner estimates it at $5,600 per minute 4. That s 22 hours of average downtime in a year for each of your stores. When adding up lost transactions and lost employee productivity, it can be quite costly. Reputation Customers don t blame the internet for poor service. It s an indictment of your brand. Customers lose patience quickly. Frustration builds within two and a half minutes. One in three customers will leave in five minutes 5. Disgruntled customers tell 17 friends and family and 45 percent post negative comments on social media. 6 The Cost of Connections to New Locations The cost of installing circuits in some locations can be prohibitive. Retailers are often responsible for the cost of bringing lines into the building from the termination point outside the facility. It can involve trenching, cabling and repairs. There is a solution and CompuCom makes it easy and affordable. 1. Cradlepoint G Failover for Business Continuity: Maximising Revenue & Minimising Risk to Your Brand. 2. Matthias Machowinski. January 25, IHS. Businesses Losing 700 Billion A Year To IT Downtime Says IHS Standish Group Study (Cited in: Cradlepoint G Failover for Business Continuity: Maximising Revenue & Minimising Risk to Your Brand. 4. COMTEC Wireless failover solutions key for modern business Jeremy Daniel. April 13, The Ripple Effect Of Outages And Downtime Cannot Be Underestimated. com/2016/04/outages-and-downtime. 6. Dimensional Research, April 2013, Customer Service And Business Results: A Survey Of Customer Service From Mid-Size Companies. 2

3 Protect Your Revenue and Brand With Uninterrupted Connectivity Local causes of land-line disruptions are not likely to impact wireless service. Wireless is affordable and capable of keeping advanced retail applications and multiple devices online. Automated fail-safe provides a secondary data connection that automatically engages when land-lines disconnect. The CompuCom Network Operations Center monitors 24/7 and if wireless fail-safe is engaged, notifications are delivered to the store support point-of-contact. It s that simple. Zero-touch reliable wireless failover keeps retail in business even when landlines are cut. Clients Typically See Availability Over 99.9 Percent+ 7 By diversifying your contingencies with wireless failover you lower the risk of a land-line accident shutting down store operations. Your customers can continue to purchase with cards and digital payments even if land-lines are down. You protect your brand reputation and future purchases. Your employees remain productive and focused on customers. Wireless Connectivity Competitive Advantages Wireless fail-safe solutions were developed to mitigate risk for operations where connectivity is critical. Now retailers are realizing the additional competitive benefits of wireless connectivity: Generate revenue with new locations earlier with a simple cellular router. You don t have to wait for land-line connections and there s less wiring to run inside which means your doors open sooner. Set up pop-up stores and kiosks without the installation costs of a wired circuit. Implement multiple deployments fast with zero-touch installs easily managed through cloud management software. Enhance profitability with the lower cost of wireless connectivity compared to traditional land-lines. Operate with enterprise-grade connection reliability. Mitigate risk and gain the competitive advantages of the complete CompuCom Wireless Failover solution. 7. CompuCom: Line, Network and Device Availability quarterly performance reports. Client and location performance levels vary and are not guaranteed by CompuCom or 4G service providers. 4G LTE / 4G LTE Advanced subject to local availability. 3

4 The Complete CompuCom Wireless Failover Solution We make wireless failover easy with an easy to deploy all in one connectivity solution. No surprises. No unexpected fees. No capital expenditure. No increase on your internal IT workload. No hassles. Support We stand behind your store support center as level two support. If needed, CompuCom has 6,000 highly qualified technicians in the field to take care of you. Plug and Go Installation We take care of it all for you. Our best-in-class automatic failover secure device was selected for its reliable, strong wireless signal and easy, low-cost financing. We take care of configuration, maintenance and monitoring. High Speed Access Our wireless plan leverages our buying power with one of the largest wireless providers to deliver extensive coverage and advantageous rates. Monitoring Our Network Operations Monitoring Center alerts your IT and land-line suppliers of outages we detect. There s no panic since the store continues to operate at peak efficiency. But the CompuCom Wireless Failover solution is about more than just IT. It helps you get the most from your resources, improving the satisfaction of your customers and the productivity of your store associates. It enables you to focus on staying ahead of the competition to achieve retail business success. New customer experiences rely on technology and retailers count on CompuCom to keep IT connected and optimized. 4

5 Compucom Is a Leader In the Delivery of Technology Solutions To Retail CompuCom has a clear vision and road map for the future of IT and how it can help your organization achieve its goals. We stay on the forefront of technology innovation so that you can, too. We can help you identify your place on the path to IT effectiveness and define the next steps to reaching your objectives. More than 97 percent of CompuCom revenue comes from repeat clients a testament to our laser focus on client satisfaction. Seven of the top 10 North American retailers rely on CompuCom. CompuCom is helping 90+ retailers transform the customer experience. CompuCom has 6,000 badged technical and project management experts. We manage 57,000+ retail locations. We manage 337,000+ POS devices. As your organization confronts the realities of the digital business era, you face an unprecedented opportunity to empower your people to do their jobs more efficiently and run your retail business more effectively. CompuCom can help you deliver IT to store, restaurant and hospitality end users when they need it, where they need it and how they need it. So they can embrace the new possibilities of in-store and online omnichannel technology and you can achieve improved results. Learn more about CompuCom and how our comprehensive solutions and services can benefit your organization. Call us at or visit us online at CompuCom.com. 5

6 ABOUT COMPUCOM CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency. For more information, visit compucom.com CompuCom Systems, Inc. All rights reserved. ClientLink is a registered trademark of CompuCom Systems, Inc. All other trademarks and product names mentioned herein are the property of their respective owners in the United States, Canada and/or other countries. The information contained herein is subject to change without notice. 6