Consumer Protection Plan

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2 Buy It, Sign It & Check It Buy It Purchase lottery products only from authorized California Lottery retailers. Never purchase lottery products from somebody you do not know, never purchase lottery tickets over the Internet or through the mail and never respond to an asking you to provide personal information before claiming a prize for a lottery you did not participate in. For a list of authorized California Lottery retailers, please visit /locations. Sign It Keep it simple. Print or legibly sign your name on the back of your ticket. Do not write anything on your ticket except your name, address and telephone number in the space provided on the back. If anything else is written on the ticket, it could delay your prize payment. Check It There are many ways you can check to see if your ticket won a prize. Here are a few: Check-A-Ticket Many California Lottery retailers are equipped with a Check-A-Ticket terminal. These terminals allow players to self-check their tickets without any clerk involvement. To use a Check-A-Ticket terminal, simply place the barcode of your ticket under the red light until you hear a beep. For draw game tickets, this is the barcode on the bottom of the ticket. For Scratchers tickets, this is the small barcode under the latex covering on the front of the ticket. Internet To check your draw game tickets over the Internet, please visit our Web site at. There you will find all the current winning numbers along with a collection of past winning numbers of your favorite games. Newspapers Many local and national newspapers print winning numbers each day. For more information, contact the newspaper in your area.

3 How can I protect myself? Trust your instincts and allow common sense to prevail. Generally, if it sounds too good to be true, it probably is. What is a scam? Criminals design ways to take advantage of unsuspecting people and ultimately cheat them out of time, money and resources. What kind of scams are there? Scams evolve and change daily. However, some of the typical scams involve face-toface communications, phone calls, and postal mail. While scams vary in complexity, typically you will be asked to provide money or personal information in order to receive lottery winnings. You can find examples of common lottery scams at /consumeralert. Only purchase lottery products from authorized California Lottery retailers. When you purchase a California Lottery product, immediately sign the ticket to ensure ownership. Never cash or claim a ticket for someone you do not know. The California Lottery only sells and redeems tickets through its authorized retailers. Never accept a collect phone call from someone claiming to be a lottery representative. Never provide money, personal information or credit information to anyone claiming to be a lottery representative or representing a foreign lottery. If you believe you have been approached regarding a potential lottery scam or would like to verify information, please contact your local law enforcement agency or the California Lottery at LOTTERY.

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