Epicor Success Stories Transform Your Business with Epicor Business Management Solutions for LBM Dealers

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1 Epicor Success Stories Transform Your Business with Epicor Business Management Solutions for LBM Dealers A Customer Success Guide for ECi Advantage Software Users Contemplating Changing Software

2 As a user of ECi Advantage software, you have an opportunity that may only come around once in a decade or so. You re likely considering changing your software platform soon. Don t let a promotional offer sway you from considering your options. Epicor offers award-winning software and unparalleled LBM expertise to help you leverage your business software and outperform your competition. Once-in-a-Decade Opportunity This guide describes the experiences of three former ECi Advantage software users, who upgraded to Epicor Software because they envisioned how it would help them transform their company through: Informed, empowered, and inspired employees B etter decision-making founded in data and intelligence Workflows guided by best practices T echnology harnessed for efficiency, visibility, connectedness, and enhanced customer experience. Read the highlights of their stories, and start to imagine where Epicor business management solutions might take you.

3 Table of Contents Townsend Building Supply Adds Manufacturing and Branch...1 Dunn Lumber Increases Sales With Online Store...2 HPM Building Supply Improves Internal Communications, Logistics Efficiency, and Customer Satisfaction...3

4 Townsend Building Supply Epicor Software supports Alabama LBM dealer s growth and management s strategic directions Company Facts 70% contractor, 30% retail 4 branches, 1 truss plant Success Highlights Seamless integration and consolidation following the acquisition of a 4th branch and truss plant Growth through new customers, new product and service offerings Visibility of inventory and order status across all locations Centralized purchasing and dispatch Higher staff efficiency and better communication Time and focus on strategic plans instead of IT headaches The management team at Townsend has plans to continue growing, and sees its hosted Epicor Software as an integral tool to support their strategic efforts. They rely on their Epicor software and related technologies to provide the business intelligence and operational efficiency needed to attract and service larger projects and customers. I had a eureka moment during a planning session. I realized that if we were serious about our long term plans, we needed software that would support us in the long run. We liked Epicor Software. It had everything all in one. We considered Spruce, but with Epicor Software, we were confident that we wouldn t have to worry about upgrading in another five or six years because we had outgrown a cheaper product. Michael Townsend, President Townsend Building Supply We made the right decision going with Epicor Software. It s an investment that has paid off. Turner Townsend, Vice President Townsend Building Supply 1

5 Dunn Lumber Seattle LBM dealer improves customer experience and boosts online visibility and sales with Epicor Software Company Facts 55% contractor, 45% retail 9 branches Success Highlights Accurate, real-time inventory levels visible from all branches and online 300% growth in online sales Increased store traffic following online research Improved responsiveness and support for contractors Contractor web portal to access account information Proactive management and decisions based on current data Management at Dunn Lumber knows that accurate and visible inventory information gives them a competitive advantage with both contractor and retail clientele. Epicor software has helped provide a better customer experience and attract new customers. Moreover, it allows Dunn Lumber management to analyze their customers, their buying habits and product preferences to target their sales and marketing efforts. We re able to better serve our customers both online and in our stores with accurate and visible product, transaction, and stock information for all our locations. Before, reporting was troublesome. Epicor Software has enabled a mindshift in how we run the company. We can make business decisions based on hard numbers showing what s actually taking place, rather than waiting for month-end number to finally get cleaned up. We can be fully proactive now. Tyler Banken, IT Director Dunn Lumber 2

6 HPM Building Supply Hawaiian LBM dealer solves logistics challenges and improves employee morale with Epicor Software Company Facts 80% contractor, 20% retail 7 contractor yards, 3 of which include retail stores Manufacturing: wood treating, truss, wall panel and door, custom metal roofing Success Highlights Interconnected branch and manufacturing operations Better internal communication, improved morale and engagement Business intelligence to pass onto contractors and develop loyalty Significantly increased volume without adding staff Quick buying group orders Processing receipts 50% faster Two fewer people required by integrating dispatch Real-time information and efficient process workflows are essential when coordinating island-hopping receipts and shipments, as well as order fulfilment amongst various inventory and manufacturing sites. HPM management switched to Epicor Software to help incorporate best practices into their processes, to improve customer satisfaction, and to give them a competitive edge. What HPM management was surprised to learn was that integrating their business systems would also lead to a more collaborative work environment, where gulfs between divisions are bridged and employees are empowered to solve problems together. Morale and job satisfaction are higher, they report. Epicor software helps us optimize our logistics and value-added processes, which are both critical to maintaining competitive advantage. I have moments every day where I just say, Wow because Epicor Software has helped me provide information or answer a question we never have been able to before. We re seeing significant growth, and our sales people say that, without Epicor Software, they would have been buried. Leah Borsting, Director of Development HPM Building Supply 3

7 Regardless of your company size or product mix, or whether your LBM business serves pro builder, contractor or retail clientele, Epicor Software can help you be more competitive and more profitable. Technology has come a long way in the last decade, and the right technology can take your business to the next level in upcoming decades. Get there with Epicor.

8 About the LBM Team at Epicor Epicor has served the LBM industry for over 30 years. In that time, over 2,000 lumber and building materials suppliers ranging from home center to pro dealer to distributor have selected Epicor as their software provider. Combined, we estimate that Epicor customers represent 60% of the total North American LBM market. In serving our LBM customers over the years, Epicor has amassed a team of hundreds of Epicor professionals, as well as an active user community, with extensive knowledge of LBM, operations, financial and IT best practices. Epicor is more than a technology provider. We re an LBM industry expert with a team that brings value to every project, driving real results that allow you to operate more efficiently, serve customers better, and stay ahead of the competition. About Epicor Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise, and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit Contact us for more information on Epicor Products and Services lbm@epicor.com Corporate Office 804 Las Cimas Parkway Austin, TX USA Toll Free: Direct: Fax: Latin America and Caribbean Blvd. Antonio L. Rodriguez #1882 Int. 104 Plaza Central, Col. Santa Maria Monterrey, Nuevo Leon, CP Mexico Phone: Fax: Europe, Middle East and Africa No. 1 The Arena Downshire Way Bracknell, Berkshire RG12 1PU United Kingdom Phone: Fax: Asia 238A Thomson Road #23-06 Novena Square Tower A Singapore Singapore Phone: Fax: Australia and New Zealand Suite 2 Level 8, 100 Pacific Highway North Sydney, NSW 2060 Australia Phone: Fax: The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, March The results represented in the testimonials depicted in this document may be unique to the particular customer as each user s experience will vary. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor, Business Inspired, and the Epicor Logo, are trademarks of Epicor Software Corporation in the United States, certain other countries and/or the EU. ECi Advantage is a trademark of ECi Software Solutions, Inc. All other trademarks mentioned are the property of their respective owners. Copyright 2015 Epicor Software Corporation. All rights reserved.