Chapter 1. marketing is all around us. Section 1.1 Marketing and the Marketing Concept. Section 1.2 The Importance of Marketing
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1 Chapter 1 marketing is all around us Section 1.1 Marketing and the Marketing Concept Section 1.2 The Importance of Marketing Section 1.3 Fundamentals of Marketing
2 Section 1.1 Marketing and the Marketing Concept CONNECT Suppose you had to market yourself as a student. What are your strengths?
3 Section 1.1 Marketing and the Marketing Concept Describe the scope of marketing. Describe each marketing core function. Explain the marketing concept.
4 Section 1.1 Marketing and the Marketing Concept To be a successful marketer, you need to understand the marketing skills, marketing core functions, and basic tools of marketing.
5 Section 1.1 Marketing and the Marketing Concept marketing goods services marketing concept
6 Section 1.1 Marketing and the Marketing Concept Marketing Core Functions
7 Section 1.1 Marketing and the Marketing Concept Marketing Core Functions
8 Section 1.1 Marketing and the Marketing Concept The Scope of Marketing Marketing professionals track trends and consumer attitudes to understand buying decisions. marketing The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
9 Section 1.1 Marketing and the Marketing Concept The Scope of Marketing Ideas Goods Services goods Tangible items that have monetary value and satisfy one s needs and wants. services Intangible items that have monetary value and satisfy your needs and wants.
10 Section 1.1 The Scope of Marketing Marketing and the Marketing Concept Marketing Essentials is based on these areas of skill and knowledge: Business Law Communications Customer Relations Financial Analysis Human Resources Management Information Management Economics Operations Emotional Intelligence Professional Development Entrepreneurship Strategic Management
11 Section 1.1 The Scope of Marketing Marketing and the Marketing Concept Seven Marketing Core Functions
12 Section 1.1 The Scope of Marketing Marketing and the Marketing Concept Seven Marketing Core Functions
13 Section 1.1 Marketing and the Marketing Concept The Marketing Concept The Marketing Concept Desires Needs Determine Anticipate Satisfy marketing concept The idea that a business should strive to satisfy customers needs and wants while generating a profit for the business.
14 Section 1.1 The Marketing Concept Marketing and the Marketing Concept Customer Relationship Management (CRM) Customer Information (Databases) Customer Service Marketing Communications
15 Section 1.1 Marketing and the Marketing Concept Section Explain why the definition of marketing changes over time. Marketing is ongoing. Marketers must keep up with trends and consumer attitudes when trends and the customer base change over time. The AMA revises the definition of marketing to make sure it conforms to current practices in the marketplace.
16 Section 1.1 Marketing and the Marketing Concept Section Identify an example of an economic good and an economic service. Goods are tangible items that have monetary value and satisfy customers needs and wants. Examples of economic goods are cars, furniture, electronics, and clothing. Services are intangible items that have monetary value and satisfy customers needs and wants. Examples of economic services are banks, movie theaters, and accounting services.
17 Section 1.1 Marketing and the Marketing Concept Section Describe how Customer Relationship Management helps businesses employ the marketing concept. Customer Relationship Management combines customer information (through database and computer technology) with customer service and marketing communications. This combination allows companies to serve their customers as efficiently as possible and makes them better able to satisfy customers needs and generate a profit.
18 Section 1.2 The Importance of Marketing CONNECT What promotions did you see the last time you went shopping? How did these promotions affect your decision to buy?
19 Section 1.2 The Importance of Marketing Describe the benefits of marketing. Explain the concept of utility. Cite examples of types of utilities.
20 Section 1.2 The Importance of Marketing Marketing supports competition and offers benefits to consumers.
21 Section 1.2 The Importance of Marketing utility
22 Section 1.2 The Importance of Marketing The Benefits of Marketing and the Five Utilities
23 Section 1.2 The Importance of Marketing The Benefits of Marketing and the Five Utilities
24 Section 1.2 The Importance of Marketing Economic Benefits of Marketing Economic Benefits of Marketing
25 Section 1.2 The Importance of Marketing Economic Benefits of Marketing Economic Benefits of Marketing
26 Section 1.2 The Importance of Marketing Economic Benefits of Marketing Form Utility Changing raw materials into usable goods or putting parts together to make them more useful Place Utility Having a product where customers can buy it Time Utility Having a product or service available at a certain time of year or a convenient time of day Possession Utility The exchange of a product for money Information Utility Communication with consumer utility An added value in economic terms; an attribute of goods or services that makes them capable of satisfying consumers wants and needs.
27 Section 1.2 The Importance of Marketing Section Explain the role that marketing plays in an economy. Marketing plays an important role in an economy because it provides the means for competition to take place. In a competitive marketplace, businesses try to create new or improved products at lower prices than their competitors. Those efforts force them to be efficient and responsive to consumers. In addition, businesses look for ways to add value to a consumer s shopping experience.
28 Section 1.2 The Importance of Marketing Section How does increased demand for a product help lower its price to consumers? When demand is high, manufacturers can produce products in larger quantities. This reduces the unit cost of each product. This is because the fixed costs (such as the rent on a building) remain the same whether the company produces 1,500 units or 15,000 units. When a company produces a larger quantity of a product, it spends less per unit on fixed costs. The company can charge a lower price per unit, sell more units, and make more money.
29 Section 1.2 The Importance of Marketing Section Describe how form utility is not explicitly related to marketing. Form utility is not directly related to marketing. However, much of what goes into creating products, such as marketing research and product design, makes it an integral part of the marketing process.
30 Section 1.3 Fundamentals of Marketing CONNECT What markets are you a part of?
31 Section 1.3 Fundamentals of Marketing Describe how marketers use knowledge of the market to sell products. Compare and contrast consumer and organizational markets. Explain the importance of target markets. Explain how each component of the marketing mix contributes to successful marketing.
32 Section 1.3 Fundamentals of Marketing The term market refers to all the people who might buy a product. The marketing mix is a combination of elements used to sell a product to a specific target market.
33 Section 1.3 Fundamentals of Marketing market consumer market organizational market market share target market customer profile marketing mix
34 Section 1.3 Fundamentals of Marketing Market Terms and the Four Ps of the Marketing Mix
35 Section 1.3 Fundamentals of Marketing Market Terms and the Four Ps of the Marketing Mix
36 Section 1.3 Fundamentals of Marketing Market and Market Identification You could be part of the market for video games, but not be part of the market for an expensive car. market All people who share similar needs and wants and who have the ability to purchase a given product.
37 Section 1.3 Fundamentals of Marketing Market and Market Identification Consumer Market versus Organizational Market consumer market Consumers who purchase goods and services for personal use. organizational market Also known as business-to-business (B2B), this includes all businesses that buy products for use in their operations.
38 Section 1.3 Fundamentals of Marketing Market and Market Identification U.S. Smartphone Market Share market share A company s percentage of the total sales volume generated by all companies that compete in a given market
39 Section 1.3 Fundamentals of Marketing Market and Market Identification The goal of market segmentation is to identify target markets. market segmentation The process of classifying people who form a given market into even smaller groups. target market The group of people most likely to become customers, identified for a specific marketing program.
40 Section 1.3 Fundamentals of Marketing Market and Market Identification Details About Markets
41 Section 1.3 Fundamentals of Marketing Market and Market Identification Details About Markets..
42 Section 1.3 Fundamentals of Marketing Market and Market Identification Information in Customer Profile customer profile Information about the target market, such as age, gender, income level, marital status, ethnic background, geographic residence, attitudes, lifestyle, and behavior.
43 Section 1.3 Fundamentals of Marketing Market and Market Identification Information in Customer Profile
44 Section 1.3 Fundamentals of Marketing Marketing Mix Product Four Ps of the Marketing Mix Price Place marketing mix The four basic marketing strategies called the four P s: product, place, price, and promotion. Promotion
45 Section 1.3 Fundamentals of Marketing Marketing Mix Forms of Promotion
46 Section 1.3 Fundamentals of Marketing Marketing Mix Forms of Promotion
47 Section 1.3 Fundamentals of Marketing Marketing Mix Guiding Questions
48 Section 1.3 Fundamentals of Marketing Marketing Mix Guiding Questions
49 Section 1.4 Fundamentals of Marketing Section Identify a market in which a business would consider you a potential customer. Possible answers would be: fast food chains (i.e. McDonalds, Burger King), cell phones, jeans manufacturers, specific retail stores such as The GAP and Abercrombie & Fitch. These businesses carry items that appeal to teenagers, so teens are one of their target markets.
50 Section 1.4 Fundamentals of Marketing Section Contrast What is the main difference between consumer and organizational markets? The consumer market consists of people who buy goods and services for personal use. In the organizational market, goods and services are purchased for use in a business operation.
51 Section 1.4 Fundamentals of Marketing Section Connect How are market segmentation, target markets, and customer profiles related? Market segmentation helps marketers classify customers based on certain characteristics that can be used to develop customer profiles for a specific target market.
52 End of Chapter 1 marketing is all around us Section 1.1 Marketing and the Marketing Concept Section 1.2 The Importance of Marketing Section 1.3 Fundamentals of Marketing
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