We offer many different solutions, Laufer Group International
|
|
- Cassandra Rogers
- 6 years ago
- Views:
Transcription
1 AS FEATURED IN BUSINESS IN FOCUS CANADA SEPTEMBER 2013
2 2 APRIL ISSUE 2013
3 BUSINESS IN FOCUS 3 New York City based Laufer Group International provides complete end to end logistics solutions. With support from a global network of partners, the team offers a diverse range of customized services including PO management, customs brokerage, import services, export services, air freight services, ocean services, and logistics. Written by Claire Suttles We offer many different solutions, Laufer Group International President & CEO Mark Laufer explains. Furthermore, the team approaches these diverse solutions in a significantly different way from most competitors. In fact, innovation and industry-leading ideas are a hallmark of the company, and are foundational to its success. As the company motto states, Laufer Group International is simply Built Different. We are trying to approach our business in a very different way than most of our traditional competitors in the industry, Mr. Laufer explains. We have looked around and we have learned from cutting edge industries like the tech field. Perhaps the most important concept that the team has introduced to Laufer Group International is that of collaboration. We have put a tremendous amount of emphasis on building those collaborative tools inside our company, Mr. Laufer reports. In a traditionally non collaborative industry like freight forwarding, this is a remarkable first. ditional way of doing business in the freight forwarding world. Many standard forms of communication have gone out the window, replaced by new, more effective forms. For instance, the company is working to eliminate . We look at as something that is quite archaic, Mr. Laufer explains. creates a one-to-one relationship, he says, cutting the group out of the loop and preventing collaboration. And, when communications are limited to an format, there is nobody else who can pick up the slack. There is nobody else who can really be aware that that customer needs anything. When you replace [ ] with systems that don t rely on individuals, but rely on processes of groups of teams, you just create a much more seamless environment both for the operator and for the customer. We are trying to approach our business in a very different way than most of our traditional competitors in the industry. The team has worked hard to revamp the company s communication systems and strategies to encourage collaboration and teamwork. We have undertaken a three year process where we have redefined our sales and our operations so that traditional metrics that are usually on an individual level have all been put into a collaborative format, Mr. Laufer explains. A key goal has been to promote communication among a wide group of people whenever possible, rather than limiting it to just two individuals. This provides a much more stimulating environment, which translates into customer satisfaction. There is a direct relationship between the way that we handle ourselves internally and the way customers view us. And it has been an incredible distinguishing feature compared to the tra- The team prefers Playbook or Wiki communication platforms, which allow people to exchange and tweak ideas as a group, rather than on a one to one level. Unlike , in which all communication is filtered through the individual, Playbook or Wiki are collaborative platforms that allow large groups of people to share and critique ideas together. You end up getting a sense of teamwork and a lot more ideas, Mr. Laufer says. It s amazing. Even the sales team is getting involved and benefiting from this collaborative communication. Sales people are traditionally commissioned, Mr. Laufer points out. They are traditionally driven by you eat what you kill. So in a lot of companies, they actually compete with each other; they hoard sales leads, they hoard information, they focus on their individual performance. All that seems like it might drive the company forward, but as everybody is now aware, teams always outperform individuals.
4 4 SEPTEMBER ISSUE 2013 The team at Laufer prefers Playbook or Wiki communication platforms, which allow people to exchange and tweak ideas as a group. You end up getting a sense of teamwork and a lot more ideas. Laufer Group is working hard to create a sales environment that is driven by teamwork and collaboration, rather than individual goals and quotas. We take the team concept and use it to push individuals forward, Mr. Laufer explains. People are still eating what they kill, but [now] we get them talking about how they kill. Now they are all sharing. They share wins, they share problems, they share customer issues and we all learn from one other. And it makes a huge difference. Moving salespeople out of the silos in which they ve traditionally operated has been key. [We want] transparent information flowing from the sales person up to management and back, so it is a two way information stream. The company has created a CRM that does just that, allowing individuals to work together on sales projects within the system. And that is pretty revolutionary, Mr. Laufer points out. Most CRMs are very individual- istic it s me, my clients, my customers, and my contacts, and that s it. Here we have taken our philosophy, and we have actually built it into the software so that we can get four people working on a campaign. As a result, multiple people across multiple locations can collaborate on a single project with a single goal. It has been a fantastic success so far. Being Built Different also means offering customers solutions that stand out from the rest. And again, effective communication is core. For instance, Laufer Group International s PeerPlus visibility platform provides customers with an invaluable management tool that gives complete shipping visibility from booking conception to delivery confirmation. The system was designed based on extensive customer feedback, so that it delivers exactly what the customer wants in an easy to understand format. Our web based information portal is clean, simple, and minimalist, Mr. Laufer says. We have found that our customers don t want us to bombard them with information. They want basic information with the ability to get detail. We take the team concept and use it to push individuals forward. Indeed, the number one complaint that customers have had
5 BUSINESS IN FOCUS 5 before switching to Laufer Group International was that competitor solutions were too complex to easily comprehend. Most [competitor solutions] involve TMI, Mr. Laufer explains. Laufer Group International offers a refreshing alternative by providing all the information that the customer needs in a straightforward and simple format. We give the information that is important to the customer without throwing reams of data at them... we do it in a very clean way. Laufer Group International s PeerPlus visibility platform provides customers with an invaluable management tool that gives complete shipping visibility from booking conception to delivery confirmation. Leading the freight forwarding industry in a new direction hasn t been easy. It has been very difficult trying to teach people to think differently, Mr. Laufer admits. Most people in the industry have been trained to be silo oriented, and freight forwarding and transportation is traditionally an industry which is slow to change. People hold onto their ideas for a long time. So everything I m talking about is quite accepted now at Google, and Amazon, and Microsoft, and Apple these are not revolutionary concepts. But in the freight forwarding industry, in transportation, these are still very ground breaking concepts. philosophy is important, Mr. Laufer adds, because they play a key role in the company s ongoing success. None of this would be possible without our employees. That is what we keep in mind all the time. They are the ones who drive us forward. As a result, Laufer Group International believes in giving its employees the leeway they need to succeed. If we trust our employees to think and work with our customers and do it independently, we get a much better result, Mr. Laufer explains. We don t dictate to them how they need to find a solution, we empower them to find solutions. And you d be surprised how rare that is in our industry. Most people are given a checklist this is how you do things, this is who you go to, and these are the limits of what you can accomplish. And we don t do that. The strategy has been tremendously effective, and has increased customer satisfaction. If you have employees who are empowered to think out of the box, if you have employees who are empowered to think on behalf of the customer, the customer is going to be happy. If you focus on your staff and you focus on your culture, the customer will benefit automatically. And of course, benefiting the customer is a foundational goal of Laufer Group International. It is why the company has worked so hard to be Built Different. We have a different approach, Mr. Laufer emphasizes. And it has worked very well. The company s underlying culture and philosophy has worked so well, in fact, that the team is committed to maintaining its direction in the years to come. We want to be bigger, better, and more collaborative. Fortunately, once exposed to Laufer Group International s culture of collaboration, employees are soon won over. Indeed, when teamwork and effective communication help a sales person close a deal, even the most competitive thinker can see the benefit. Getting the staff on board with the company If you have employees who are empowered to think out of the box, if you have employees who are empowered to think on behalf of the customer, the customer is going to be happy.
6 Laufer Group International 20 Vessey Street Suite 601 New York NY P: (212) F: (212) Focus Media Group Pty Ltd Hollis Street Halifax NS B3J 3P3
INNOVATION IN THE MARKETPLACE A podcast with Irving Wladawsky-Berger
INNOVATION IN THE MARKETPLACE A podcast with Irving Wladawsky-Berger Interviewer: David Poole Interviewee: Irving Wladawsky-Berger IRVING: My name is Irving Wladawsky-Berger, Vice President of Technical
More informationChanging the delivery experience for the better. Updating our signature service
Changing the delivery experience for the better Updating our signature service Research shows that receivers are happiest when their parcels are delivered where they want the first time* 2 Online shopping
More informationKey Performance Indicator Mapping
Key Performance Indicator Mapping This exercise won t give you specific metrics to use or things to measure. What this will do is give you an extremely powerful tool to build the foundation to develop
More information8TIPS. for Successful CRM Implementation
8S for Successful CRM Implementation 8 S 1. Use the CRM system 2. Customize the system at all possible levels. 3. Don t force-fit features you don t need. 4. Automate routine. Use your time for what s
More informationThe New Network Podcast
The New Network Podcast Managed Network Service: the Benefits of Outsourcing Steve Shepard It occurs to me that a good way to start this podcast is with a quiz. Here you go: What do wheat, pork bellies,
More informationEffective Mind Maps. Analyses of business mind maps by Chuck Frey, author of the Mind Mapping Software Blog
Effective Mind Maps Analyses of business mind maps by Chuck Frey, author of the Mind Mapping Software Blog Type of map: Business owner dashboard map Software used to create: MindManager Source: BiggerPlate
More informationMobile Marketing. This means you need to change your strategy for marketing to those people, or risk losing them to your competition.
Mobile Marketing Introduction Mobile marketing is one of the fastest growing segments of online marketing. Over the last two to three years, the number of people who access the internet on mobile devices
More informationGraduate Programme Brochure.
Graduate Programme Brochure www.dccgraduateprogramme.com Contents: CEO Foreword 1 at a Glance 2 The DCC Graduate Programme at a Glance 3 Our Vision 4 Streams on Offer 6 Career, Personal & Professional
More informationTRANSCRIPTION: Xerox Thought Leadership Podcast Series. Communication Engineering Interview with Paul Lundy Xerox Global Services
TRANSCRIPTION: Xerox Thought Leadership Podcast Series Communication Engineering Interview with Paul Lundy Xerox Global Services GM: PL: Gabrielle Mclaughlin Paul Lundy GM: I am Gabriele McLaughlin from
More informationLogo Design Process Freelance Graphic Designer
Logo Design Process Freelance Graphic Designer Page 1 of 8 Page 2 of 8 Page 3 of 8 Page 4 of 8 My Logo Design Process The first step involved in any logo design process is to work out a brief based on
More informationThe core values at the heart of Kennedys
The core values at the heart of Kennedys At Kennedys we have a distinctive culture that makes us a successful firm where people enjoy coming to work. Our culture is a source of strength and differentiates
More information5 TIPS. for Live Chat Supervisor and Admin Success. Best Practices for Supervisors and Admins
5 TIPS for Live Chat Supervisor and Admin Success Best Practices for Supervisors and Admins INTRODUCTION For contact center agents, delivering an average customer experience can be a challenge, let alone
More informationIf winning an RFP is like getting married...and the start-up is like the honeymoon...what happens when the "seven year itch" sets in?
DSC Logistics Supply Chain Partnerships: HOW TO KEEP LOVE ALIVE If winning an RFP is like getting married...and the start-up is like the honeymoon...what happens when the "seven year itch" sets in? According
More informationChapter 4 Develop Systems
Chapter 4 Develop Systems By Evan Keller Definition A system is a specified way of doing things. It shows your employees how we do it here. You can develop systems by finding the best way to do things
More informationWhat Is Coaching? Overview Guiding Church Leaders
What Is Coaching? Overview Guiding Church Leaders With all the costs involved in a new software subscription for your church, why would you even consider adding one more thing implementation coaching?
More informationHow to earn MORE working LESS and better help your clients to achieve their desired results.
How to earn MORE working LESS and better help your clients to achieve their desired results. INTRODUCTION Hi and thanks for deciding to read this report. I will keep it to the point and genuinely believe
More informationStepping Forward Together: Creating Trust and Commitment in the Workplace
EXCERPTS FROM THE BOOK Stepping Forward Together: Creating Trust and Commitment in the Workplace by Mac McIntire How to Know You ve Made the Right Decision The following is an excerpt from chapter one
More informationEnhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports
Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Webinar Question & Answer Session Transcript June 23, 2010 Dave Lissy, Chief Executive Officer, Bright Horizons Family
More informationGuest Name and Title: Carol Phillips, President Guest Company: Brand Amplitude
Guest Name and Title: Carol Phillips, President Guest Company: Brand Amplitude David: Hi, this is David Patrick. Welcome to The Brand Show. Today I ll be talking with Carol Phillips. She s the president
More informationWhy Employees Succeed, Fail, and Leave
MANAGEMENT DEVELOPMENT Why Employees Succeed, Fail, and Leave By Markku Kauppinen 44 AFSM International www.afsmi.org Most services organizations consider their people to be their most valuable asset,
More informationAUTOMATED INCOME STREAMS
AUTOMATED INCOME STREAMS Step TWO AIS System. All rights reserved. No part of this publication may be reproduced, sold, stored in a retrieval system, or in any form or by any means, without the prior permission
More informationUXC Eclipse + Microsoft Dynamics AX 2012 for retail
UXC Eclipse + Microsoft Dynamics AX 2012 for retail Today s smart retailers have highly efficient, integrated retail supply chains and focus on delivering exceptional buying experiences that keep customers
More informationDifferentiation. The SunTrust Guide to Competitive Strategy 1
Differentiation The SunTrust Guide to Competitive Strategy 1 From the Expert: Differentiation and Its Role in Competitive Advantage Sales training consultant Bill Caskey explains what companies need to
More informationRole of the Business Development Center (BDC)
Role of the Business Development Center (BDC) Over the years, many dealerships have struggled to get the entire team to realize and respect the role and value of a BDC. From being the first impression
More informationHow to do SEO for Swiss companies?
How to do SEO for Swiss companies? This article aims to help small and big companies and organizations in Switzerland which are aware of Search Engine Optimization (SEO) and are about to take advantage
More informationBest Practice Versus Good Practice
Best Practice Versus Good Practice Copyright 2002 Farrell & Associates Pty. Limited PO Box 169 Spit Junction NSW 2088 Tel (02) 9968-1442 Fax (02) 9968-1332 email: information@farrell-associates.com.au
More informationAbout Accenture s values
What they do Accenture is a global management consulting, technology services and outsourcing company, with net revenues of nearly US$20 billion. The company employs approximately 170,000 people in 49
More informationBALANCING AN AMAZON VENDOR + SELLER STRATEGY
BALANCING AN AMAZON VENDOR + SELLER STRATEGY Selling to Amazon vs. Selling on Amazon Table of Contents Introduction 3P (Seller Central) Amazon s Ideal 3P Candidate Pros & Cons of 3P 1P (Vendor Central)
More informationThis article originally appeared in the September 2017 edition of HR Performance.
This article originally appeared in the September 2017 edition of HR Performance. For years, global talent acquisition leaders have discussed how digital platforms, automation, and other technological
More informationFrequently Asked Questions
Frequently Asked Questions...one conversation at a time We're excited that Credit Risk Management will be rebranding to UPLevel this spring. Be ready for our fresh new look coming in June. We ve prepared
More informationLinda Carrington, Wessex Commercial Solutions
Linda Carrington, Wessex Commercial Solutions Linda Carrington has worked with ISO 9001 accredited systems throughout her career, in businesses as diverse as oil and gas, construction, defence and shipping.
More informationA Guide To Socialbakers Analytics and its Enhanced Facebook Insights
A Guide To Socialbakers Analytics and its Enhanced Facebook Insights 2 Introduction To make accessing and understanding your metrics easier and more useful, we ve enhanced Socialbakers Analytics with tighter
More informationCommunicate and Collaborate with Visual Studio Team System 2008
Communicate and Collaborate with Visual Studio Team System 2008 White Paper May 2008 For the latest information, please see www.microsoft.com/teamsystem This is a preliminary document and may be changed
More informationA GREAT TEAM HIGH-CALIBER + POSITIVE+ awesome. a very creative group. impressive. above & beyond
A GREAT TEAM HIGH-CALIBER + POSITIVE+ awesome a very creative group impressive above & beyond welcome TO grey sky films GREY SKY FILMS VIDEO PRODUCTION AGENCY For over 17 years, Grey Sky Films creative
More informationLaw firms & the 7 Ps. Why is there no real legal marketing?
Law firms & the 7 Ps. Why is there no real legal marketing? The past. I first joined a law firm in 2006. At that point most law firm marketing & business development teams comprised marketing generalists.
More informationThe Challenger TM Customer: THE NEW REALITY OF SALES
The Challenger TM Customer: THE NEW REALITY OF SALES FOREWORD Imagine your ideal customer: friendly, eager to meet, ready to buy and become an advocate of your products and services. It turns out that
More information10 ways to make your field service organization a profit center
10 ways to make your field service organization a profit center The goal of this ebook is to help you move your field service operations from a cost center to a profit center, and we ll outline 10 ways
More information10 Key Components for a Winning Candidate Experience
White Paper 10 Key Components for a Winning Candidate Experience What is the Candidate Experience? According to Gallup, 70% of U.S. workers are disengaged. Given that statistic, it only seems logical that
More informationPerformance Management Behaviors that Matter
2011 Performance Management Behaviors that Matter Why do most performance management systems fail to actually improve performance? PDRI s research has shown that effective performance management is not
More informationHow to Get Your Marketing to Do What It s Supposed to Do -- Get and Keep Profitable Customers
How to Get Your Marketing to Do What It s Supposed to Do -- Get and Keep Profitable Customers I m doing all this marketing stuff - and it isn t working! If this sounds like you, then you re going to want
More informationBalanced Scorecard IT Strategy and Project Management
Balanced Scorecard IT Strategy and Project Management Managing Strategy is is Managing Change Glen B. Alleman Director, Program Management Office Kaiser Hill Company, LLC Rocky Flats Environmental Technology
More informationUSING PR MEASUREMENT TO BEAT YOUR COMPETITORS: A HOW-TO GUIDE
USING PR MEASUREMENT TO BEAT YOUR COMPETITORS: A HOW-TO GUIDE Dear Reader, Thank you for downloading this how-to guide: Using PR Measurement to Beat Your Competitors. I hope you will find it to be a valuable
More informationCase Study / A leadership development programme that transforms the learning culture and builds future success
Case Study / 40 leaders across Australia equipped with skills and behaviours to hugely increase their leadership performance A leadership development programme that transforms the learning culture and
More informationAnalyzing Employee Performance Problems. PDH Course P129
Analyzing Employee Performance Problems PDH Course P129 Table of Contents COURSE OVERVIEW... 3 MANAGEMENT S ROLE IN EMPLOYEE PERFORMANCE... 4 WHAT DOES MANAGEMENT CONTROL?... 6 THEORY X AND THEORY Y IN
More informationDELIVERING MANAGED MOBILITY SERVICES: THE CHALLENGES AND OPPORTUNITIES
E-Guide DELIVERING MANAGED MOBILITY SERVICES: THE CHALLENGES AND OPPORTUNITIES SearchITChannel D espite all the enthusiasm surrounding managed mobility, solution providers are struggling to deliver these
More informationCommunication Is Hard
Communication Is Hard It s not just you and it s not just now. It always has been hard for one human being to come to a full understanding with another human being. We literally don t see the world the
More informationBenchmarking with international partners: an interview with Robert Camp
Benchmarking with international partners: an interview with Robert Camp Interview by James Nelson R obert Camp is a leading authority on benchmarking and its use to obtain best practice knowledge and superior
More informationJOB SCHEDULING NIGHTMARES. * And How You Can Avoid Them
JOB SCHEDULING NIGHTMARES * And How You Can Avoid Them For more than a year, the CEO of this options trading firm received a daily report every morning at 7:45AM detailing the previous day's trades and
More informationWHY EMPLOYEE ENGAGEMENT MATTERS. Kathy Bowersox
WHY EMPLOYEE ENGAGEMENT MATTERS By Kathy Bowersox Are your employees engaged? Do you know if they are? Do you care? How relevant is employee engagement in terms of business success? In a word, VERY! If
More informationWE BELIEVE. Who we are and how we create value.
WE BELIEVE. Who we are and how we create value. We re different. Driving our success is a unique culture of ownership, defined by flexible processes and core beliefs, enthusiastically shared by HNI members.
More informationFull Circle. Supply management can play a key role in the circular economy, working with suppliers to eliminate waste and drive financial value.
October COVER STORY By Lisa Arnseth Full Circle Supply management can play a key role in the circular economy, working with suppliers to eliminate waste and drive financial value. 16 W hen products are
More informationRedtail Actively Addresses the Challenge of CRM User Adoption
Reprint from August 2013 Redtail Actively Addresses the Challenge of CRM User Adoption By Paul Cantrell, Redtail If your office has implemented a CRM tool, or if you are considering doing so, you should
More informationFor California IT Services Provider, Success Is About Balance
For California IT Services Provider, Success Is About Balance Accent Computer Solutions Holds onto its Family Feel in an Industry That Never Gets a Day Off Marty Kaufman looks like he could be leading
More informationExplore the Media Industry s No. 1 Sales, Delivery & Revenue Management Cloud-Based Platform
Explore the Media Industry s No. 1 Sales, Delivery & Revenue Management Cloud-Based Platform Mediascape is a comprehensive solution that includes account oversight, campaign and order management, billing,
More informationThe Hard Truth about Effective Performance Management
The Hard Truth about Effective Performance Management Stop searching for alternatives to traditional performance management and start executing the fundamentals that make this process successful. Marc
More informationDesign Like a Pro. Boost Your Skills in HMI / SCADA Project Development. Part 3: Designing HMI / SCADA Projects That Deliver Results
INDUCTIVE AUTOMATION DESIGN SERIES Design Like a Pro Boost Your Skills in HMI / SCADA Project Development Part 3: Designing HMI / SCADA Projects That Deliver Results The end of a project can be the most
More informationDo Happy Employees Lead to Happy Customers?: Revisiting the Employee-Customer Relationship
Do Happy Employees Lead to Happy Customers?: Revisiting the Employee-Customer Relationship AMA Web Cast October, 2008 Rick Garlick, Director of Consulting and Strategic Implementation, Maritz Research
More information10 THINGS B2B COMPANIES
10 THINGS B2B COMPANIES Should Be Doing on LinkedIn Copyright 2016 Act-On Software www.act-on.com Using LinkedIn to Generate Leads LinkedIn isn t just a social network for job seekers and recruiters anymore.
More informationMAPP - The Marketing Action Plan Process
1 2 MAPP The Marketing Action Plan Process Accelerating Growth and Profitability Within Marketing Solutions Action Plan Marketing 210 Riverside Drive Boulder Creek, CA 95006 831-338-7790 rjm@actionplan.com
More informationOPENEDGE BPM OVERVIEW
OPENEDGE BPM OVERVIEW Fellow and OpenEdge Evangelist Document Version 1.0 July 2011 July, 2011 Page 1 of 11 DISCLAIMER Certain portions of this document contain information about Progress Software Corporation
More informationHow to Gain Competitive Advantage on Amazon For More Sales
How to Gain Competitive Advantage on Amazon For More Sales How to Beat Competitors by Forming a Distinct and Strong Identity on the Amazon Marketplace 1 P a g e Introduction Ensuring competitive advantage
More informationExclusive Voice of the Customer framework for smart CX managers: Delivering world-class customer experience every step of the way
Exclusive Voice of the Customer framework for smart CX managers: Delivering world-class customer experience every step of the way VoC programs enable you to engage with customers at key points across the
More informationICTCM 28th International Conference on Technology in Collegiate Mathematics
Need a Graphing Calculator/CAS App? You re in the Right Place! 2016 ICTCM Atlanta, GA John C.D. Diamantopoulos, Ph.D. Northeastern State University diamantj@nsuok.edu Sometimes, having the right technology
More informationBREAK THROUGH QUICK TIPS FOR GIVING YOUR HEALTHCARE COMMUNICATIONS STAYING POWER
BREAK THROUGH QUICK TIPS FOR GIVING YOUR HEALTHCARE COMMUNICATIONS STAYING POWER Looking Ahead Congratulations! The long hours of planning are behind you, and open enrollment season is off to a great start.
More informationFundyPros Specialty Construction
Now and Tomorrow Excellence in Everything We Do Skills and Employment Office of Literacy and Essential Skills CASE STUDY INTEGRATING ESSENTIAL SKILLS FOR SUCCESS FundyPros Specialty Construction Key Facts
More informationSOCIAL CUSTOMER. Etiquette SERVICE. Your guide for engaging as a person, not a logo
Your guide for engaging as a person, not a logo 1 Introduction 2 Do: Move Social into Your Call Center 3 Don t: Delay Your Response 4 Do: Measure the Impact of Your Efforts 5 Don t: Push Customers to a
More informationTHE E-COMMERCE BUSINESS OWNER'S GUIDE TO SEO MANAGEMENT
THE E-COMMERCE BUSINESS OWNER'S GUIDE TO SEO MANAGEMENT Lessons from Online Retailers Who Successfully Drive SEO Growth Table of Contents Introduction Why Top-Performing E-commerce Businesses Invest in
More information24 Ways to Build a Great Company Culture
If you don t take care of your people, someone else will Patrick bet- David 24 Ways to Build a Great Company Culture If you ask any CEO of some of the largest companies in the world, they will tell you
More informationWhere WRAP is heading and which partnerships will deliver results?
Kent Waste Partnership annual meeting Speech Liz Goodwin, CEO WRAP Where WRAP is heading and which partnerships will deliver results? It s a pleasure for me to be to be with you today, and in the shadow
More informationInsurance Marketing Benchmarks Report
Insurance Marketing Benchmarks Report 2017 Introduction How can I attract and maintain policyholders? That s a question successful insurance agents ask themselves on a regular basis. Better coverage, competitive
More informationAT & T Product Center. RQ4 was the Missing Link. AT&T Product Center at a glance:
For AT&T Product Center, RQ4 was the Missing Link For President Mark Butler and Vice President Tony Saraceni, the process of growing AT&T Product Center in Long Island, N.Y. accelerated four years ago.
More informationAward Winning Service. Connecting Currency. Tel: +44 (0)
Award Winning Service Connecting Currency Consistently Excellent I have used TorFX for nearly 5 years now. From major transfers to smaller ones, the service works like a finely tuned machine. Daily market
More informationSECRETS TO BUSINESS GROWTH: TIPS FROM 3 SUCCESSFUL ENTREPRENEURS
SECRETS TO BUSINESS GROWTH: TIPS FROM 3 SUCCESSFUL ENTREPRENEURS Introduction SMALL BUSINESS POWER Small businesses have generated 65% of the net new jobs in the United States since 1995. Numbers like
More informationThinking of using Microsoft Office 365 For Your Business? If Not, You Should.
Thinking of using Microsoft For Your? If Not, You Should. www.intivix.com (415) 543-1033 info@intivix.com Why should my business use? Because Microsoft is built for businesses of all sizes, and its tools
More informationLEVERAGE YOUR ONLINE REPUTATION TO. Generate Quality Lead Growth
LEVERAGE YOUR ONLINE REPUTATION TO Generate Quality Lead Growth Table of Contents 1 2 4 6 8 The Value of a Good Reputation Assessing the Opportunity Standing Out from Competitors Defining Your Process
More informationWhy Do So Many Online Businesses Fail?
Why Do So Many Online Businesses Fail? Why do online businesses fail? This question isn t easy to answer. More often than not, there are multiple factors that prevent online businesses from turning a profit,
More informationSurvey Says: Creating a Conversational Interface at Scale
CLICK TO EDIT MASTER TITLE STYLE Survey Says: Creating a Conversational Interface at Scale Jeffrey Coleman SurveyMonkey #Pulse2017 For the next 30 minutes Let s connect Surveys and Scale Talk about some
More informationand How Financial Advisors can Leverage Communication With Prospects
and How Financial Advisors can Leverage Communication With Prospects 2 Table of Contents Principles of Influence and How They Are Used When Communicating With Prospects.. 4 Authority... 5 Consensus...
More informationAdvanced Tactics for Planning & Executing an Executive Business Review
Advanced Tactics for Planning & Executing an Executive Business Review Allie Day Leadspace Nick Sorensen Prosper Healthcare Lending Tracy Schreiber Dude Solutions Advanced Tactics for Planning & Executing
More informationAligning Architecture work with Agile Teams
Aligning Architecture work with Agile Teams Eoin Woods Endava 15 th July 2015. Agile software development is a very widely practiced software development approach and nowadays there is also broad recognition
More informationDon t Manage, Lead: Become A Top Performing Manager
Think of all the challenges you face on a daily basis: Motivating teams who are harder to mold and direct than those in the past. Introducing new services more swiftly to keep up with competitors. Managing
More informationServiceMax Field Service Management Imagine service delivery that drives revenue growth, and not just satisfies customers, but delights them
ServiceMax Field Service Management Imagine service delivery that drives revenue growth, and not just satisfies customers, but delights them Field service is a massive and growing industry, powered by
More informationTHE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS
THE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS INTRODUCTION Finding the right mobile apps for your consumer goods field team can be a difficult task. With so many options and places
More informationHow to implement a smart glasses program in 7 easy steps.
How to implement a smart glasses program in 7 easy steps. By Richard Gerardi April 4, 2017 In 2013, Gartner research predicted that 2017 would be the year the smart glasses could increase field service
More informationWhen you have to be right. Tax & Accounting. 5 Ways to Increase Your Engagement Workflow Efficiency
When you have to be right Tax & Accounting 5 Ways to Increase Your Engagement Workflow Efficiency 2 5 Ways to Increase Your Engagement Workflow Efficiency How to Use an End-to-End Software Solution to
More informationUsing Veteran Athletes as Mentors
Using Veteran Athletes as Mentors Why Do This? The most effective teams are those in which team members embrace and own the team s culture. Teams in which the coach does all the culture-shaping are not
More informationService Landscape Methodology
White paper Service Landscape Methodology Service Landscape Methodology (SLM) is a new way of approaching large IT service delivery. SLM is unique to Fujitsu and offers a number of benefits. In this paper
More informationAgile Software Development. Agile Software Development Basics. Principles of the Agile Alliance. Agile Manifesto. Agenda. Agile software development
Agile Software Development T-110.6130 Systems Engineering in Data Communications Software P, Aalto University Agile software development Structured and disciplined, fast-paced Iterative and Incremental
More informationCOMMUNITY RELATIONSHIP MANAGEMENT (CRM) FOR LAW ENFORCEMENT
GOVERMENT AGENCY LEARNING SERIES COMMUNITY RELATIONSHIP MANAGEMENT (CRM) FOR LAW ENFORCEMENT PRIVATE SECTOR BEST PRACTICES APPLIED TO THE PUBLIC SECTOR GOVERNMENT AGENCY LEARNING SERIES COMMUNITY RELATIONSHIP
More information6 Critical Steps to successfully preparing for ERP
6 Critical Steps to successfully preparing for ERP 2 ERP technology can give your organisation more efficiency, operational excellence and ultimately more profit. But making such a significant investment
More informationGrow Your Small Business With Salesforce SELL. SERVICE. MARKET. SUCCEED.
Grow Your Small Business With Salesforce SELL. SERVICE. MARKET. SUCCEED. Table of Contents Grow Your Small Business With Salesforce 01 02 03 04 05 Introduction The Salesforce Advantage Chapter 1 Make Everyone
More informationFor me, Team Spirit is Andreas Hedinger
For me, Team Spirit is Andreas Hedinger Andreas Hedinger and Leica go back a long way. After completing his engineering degree and spending two years as an application engineer in special technology, he
More informationMaking a start on engagement with the Engagement Bridge. Workshop Pack 1.3
Making a start on engagement with the Engagement Bridge Workshop Pack 1.3 Key points of the Engagement Bridge Model Every organization is different. The model gives you the areas to look at, ideas and
More informationTech-Clarity Insight: Improving Portfolio Decision Making. Marrying PPM Best Practice Processes and Technology to Drive ROI
Tech-Clarity Insight: Improving Portfolio Decision Making Marrying PPM Best Practice Processes and Technology to Drive ROI Tech-Clarity, Inc. 2011 Table of Contents Table of Contents... 2 Executive Overview...
More informationSUPPLY CHAIN ANALYTICS
SUPPLY CHAIN ANALYTICS THE IMPORTANCE OF REAL-TIME ANALYTICS AND HOW IT S OPTIMIZING SUPPLY CHAIN PERFORMANCE YOUREDI Supply Chain Analytics: Introduction SUPPLY CHAIN ANALYTICS: The Importance Of Real-time
More informationDIRECTION EXPLORATION & PRODUCTION
READY FOR A REBOUND: Infrastructure improvements, higher efficiencies and lower costs combined with prime acreage in the heart of the Bakken put Hess Corp. in good position in the low-price environment.
More informationDON T FORGET ABOUT MEASUREMENT. Written by: Miko Kershberg, WSI Digital Marketing Expert
Don t Forget About Measurement // 1 2 12.ch DON T FORGET ABOUT MEASUREMENT Written by: Miko Kershberg, WSI Digital Marketing Expert Don t Forget About Measurement // 2 Table of Contents Introduction...
More informationGraduate Recruitment 2012
Graduate Recruitment 2012 JLR PROFILE Jaguar Land Rover is on a remarkable journey. Already two of the biggest names in the luxury vehicle market, we re growing around the world. Our commitment to quality
More informationAmerica s Workforce: A revealing account of what employees really think about today s workplace
America s Workforce: A revealing account of what employees really think about today s workplace 2013 Leading the charge In recent years, tough economic times and an unsteady job market have made most people
More informationnumber one Business Software Package
The UK s number one Business Software Package for the Sign, Digital and Print Industry! We love making a difference and are passionate about helping you achieve success......what ever that looks like to
More information