Keep everyone happy with Proserv...

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1 M A I N T E N A N C E S E R V I C E S F RO M D U RA P U M P Keep everyone happy with Proserv......a powerful way of preventing building system failure Brought to you by

2 Keep everyone happy with the strongest safeguard on the market Proserv Gold feels like an insurance policy; we have a fixed cost and everything is covered To be a successful building manager, ultimately you need to keep everyone happy. Behind the scenes, you need to: Prevent inconvenience caused by system failures Control costs Here at Dura Pump we offer you: Proserv, a range of maintenance choices, from the ultimate complete failure-prevention programme, to a basic service package. Proserv exists to support you in the total prevention of pump system failure, at a fixed cost to suit your business needs. Choose a package from the Proserv maintenance range Proserv contract levels GOLD SILVER BRONZE DETAILS Fixed costs for the level of maintenance you choose All repairs and replacements are included in Proserv Gold Reduced or no call-out charges depending on your contract level 24/7 rapid response Remote monitoring and management with Proserv Gold & Silver Energy savings assessments 24/7 technical support 100% reliability so building users are never inconvenienced depending on your contract level Preventative maintenance 24/7 Technical support Health check/electrical service Energy saving Remote monitoring, SMS alerts Emergency call-outs Planned upgrades Asset management Repairs and replacements We will recommend what s needed and how often, depending on your site(s) and equipment. With Proserv Gold, all technical support is proactive, so we will know about issues before you do. You are highly unlikely to need to telephone our support team. For other levels, telephone support from our expert team helps resolve issues quickly. We regularly attend site(s) and carry out a visual check on all pumps including heating and chiller pumps. All replacements and repairs we deem necessary are included in Proserv Gold. With Proserv Silver we make recommendations on our reported findings. We assess all of your pump systems at least annually and make recommendations on where you could save energy. We prevent potential issues by resolving them before they impact on the people using your building. In the event of a failure (which could be caused by unforeseen events such as storms) we will respond immediately if it is impacting on those using the building, and in a timely manner if the impact is minimal. With Gold you gain unlimited call outs, with Silver, an agreed number of call outs per annum At the start of the contract we will agree on what equipment will be upgraded during the course of the contract. A comprehensive management system containing service reports, certificates, asset history, location, details, photos. Even with the best system design, parts will wear. With Proserv Gold, we will repair your equipment, or replace it within the fixed cost of the contract. If you would like complete Proserv peace of mind, call or sales@durapump.co.uk

3 Why Proserv? 1. Proserv gives the right level of maintenance for your peace of mind 2. The way you maintain your pump systems will impact on the success of your business 3. Poor maintenance will mean you spend more than you need, and could even prove dangerous 4. Proactive maintenance will reduce energy consumption, save money and increase safety Dura Pump s range of Proserv maintenance contracts provides you with proactive pump maintenance across your business. We form a tailored plan to suit your ever-changing needs, using Gold, Silver and Bronze levels. Booster Set Pump Station Circulator Pressurisation set Vertical Pressure Vessel Submersible Pump At our housing estate, we have enjoyed reliability at a fixed cost, which has almost eliminated breakdowns, call-outs, down time and resident complaints. Thank you to the Dura Pump team and Proserv Gold. Speak now to our helpful and expert team on or sales@durapump.co.uk

4 How it works 1We will visit your site to discuss your requirements, site history, equipment condition and a brief inspection of the equipment. 2We quote for carrying out a full site assessment and documentation of your assets. Proserv Gold The top level of cover for your needs from Dura Pump Every single dilemma resolved at a fixed, all-inclusive cost? Yes, if you have responsibility for managing buildings, Proserv Gold is the maintenance contract of your dreams. Proserv Gold gives you a way of monitoring, maintaining, repairing and replacing your pumps so that there is never a failure that tangibly affects those using your building. Every aspect is delivered at a fixed, affordable, all-inclusive cost, with absolutely no hidden extras, leaving you in total control of the budget. 3We then carry out the site assessment, the cost of which is credited if you proceed with the full contract. We create a list of all the equipment we will cover in your contract, including details such as the manufacturer, model, power rating and condition. Proserv Gold is the ultimate package giving you: A full system health check to map out future total reliability A fixed cost which includes: 4We supply you with your asset list, along with a detailed quotation for carrying out your three-year support contract. 5Once the contract is in place, we load all your assets into our sophisticated systems and begin looking after you with the care and attention of our experienced, committed and friendly engineering team. You experience complete system cover and reliability at a fixed cost - Regular equipment servicing and maintenance, to prevent problems in the first place - Planned equipment upgrades in scheduled downtime, to keep your production levels high - Repairs or replacements to any pumps or inverters - An accurate register of assets covered by the contract - Our energy-saving process to identify key areas for greater economies in usage, saving you money and improving your green credentials - Technical support line available 24/7, so you re never left high and dry - Unlimited emergency call-outs - Remote monitoring, so we can spot and solve problems before you re even aware of them The Proserv Gold contract is available with flexible payment terms, fitting in with your budgeting If you would like complete Proserv peace of mind, call or sales@durapump.co.uk

5 Proserv Silver A high level of cover for increased system reliability and potential cost savings Proserv Silver gives you a similar level of cover to Gold, without the insurance of fixed cost repair and replacement. You gain all the benefits of preventative maintenance which identify potential issues before they impact on those using your building: A full system health-check to map out your problem-prevention programme Our energy-saving process to identify key areas for greater economies in usage, saving you money and improving your green credentials Ongoing maintenance costs were reduced by 120,000 at our retail shopping park Remote monitoring, so we can spot and solve problems before you re even aware of them A fixed number of planned maintenance visits per year 24/7 technical support from experienced engineers who care An agreed number of emergency call-outs per annum are included; additional call-outs are charged as extra You gain the information you need to make maintenance decisions, such as when to pay for upgrades or repairs and parts, or a regular health check or energy-saving service which saves money as well as reducing wear and tear on the pumps. Proserv Bronze Preventative maintenance to suit your level of risk Proserv Bronze ensures your system is operating at full performance by: Identifying potential issues with our full system health-check An agreed number of planned maintenance visits each year Warning of any issues and advice on how to proceed, so you can make informed purchasing decisions Access to 24/7 technical support from experienced engineers who care Speak now to our helpful and expert team on or sales@durapump.co.uk

6 The engineers who care A better experience for our nursing home residents, around 35% energy savings and 96% reduction in water usage Every pump and system requires its own specialist service from an expert. Our engineers are qualified and experienced in the maintenance of virtually every manufacturer s products to protect your entire system. Our comprehensive checklist means we examine every aspect of how your system is working across a wide range of equipment. To view the outline checklists, visit durapump.co.uk The equipment covered by Proserv Pump stations Chiller pumps Interceptors Klargester Pressurisation sets Booster sets Inverters Heating pumps Controls for pumps Cold water accumulator Muncher Switching to Proserv will make a difference to your life Expertise and the quality of work that underpins Proserv will give you much better overall value than you are achieving at the moment. If you don t have maintenance provision in place, why not cover yourself with the most comprehensive service on the market? All too often we find sites that are simply not operating properly. Let us help you to find out if your sites need improved maintenance support. It s easy to find out all you need to know By engaging with us, you will find out how to eliminate disruption to your buildings due to pump failure and if it would be worthwhile to have a fixed cost to cover every eventuality. Contact us now for an initial discussion sales@durapump.co.uk If you would like complete Proserv peace of mind, call or sales@durapump.co.uk

7 Dura Pump are accredited by Dura Pump Ltd, Boughton Fair Lane, Moulton, Northants, NN3 7RT