The Art of Partnership

Transcription

1 The Art of Partnership

2 Assurant Solutions is the partner you ve been looking for to help you make a masterpiece of your business. Our programmes and services are designed to protect your customers, increase your revenue and build your brand.

3 There is an art to choosing the right business partner. Your business was created over time through careful design and layers of experience, creating a vision and a portfolio that is uniquely your own. When you re ready to seek out a business partnership, you want to be sure you ve found the right fit. Assurant Solutions offers the best of both worlds: strength and flexibility. We are a strong, global partner that understands the European market and shares your vision of a profitable future. As your partner, we make it our business to provide customised solutions that protect your customers, minimise your risk and maximise your revenue potential. We offer a full spectrum of innovative, flexible programmes for extended service programmes, mobile device protection and credit protection that can enhance your customer relationships and extend the lifetime value of your portfolio. Assurant Solutions is a global company with a local focus. We have offices throughout Europe, in Germany, Ireland, Italy, Spain and the United Kingdom. Our centralised, pan European structure creates a common vision and a clear strategic focus, with a quality customer experience always top of mind. 3

4 Selecting the right tools and techniques to master the art of growth.

5 The Right Tools The Right Technique Assurant Solutions is a specialist business partner, focusing on three core protection products: Extended Warranty Programmes, Mobile Device Protection and Credit Protection. EXTENDED WARRANTY PROGRAMMES Innovative and customisable. As a leading provider of extended warranty programmes worldwide, Assurant Solutions delivers innovative and customised product protection for consumer purchases beyond the manufacturer s warranty. Our fully-integrated capabilities create consistent, reliable, revenue-generating opportunities for your business. More importantly, they offer a worry-free experience for your customers. For over thirty-five years, Assurant Solutions has provided valuable programmes that focus on bringing peace of mind to consumers. Today, we provide extended warranties to over 56 million people worldwide. Easy for you. Easy for your customers. You can count on our comprehensive administration skills, marketing knowledge and strong distribution partnerships to steadily drive your programme growth, with minimal exposure to risk. Our easy to implement, flexible approach can include full warranty administration, compliance administration, technical product support, point-of-sale marketing support, post-sales marketing and web-based marketing integration. Our wide range of innovative covers and benefits are tailored to your business and adaptable for a variety of distribution channels. Your customers will appreciate the benefits that extended warranties provide and build loyalty to your brand. Assurant Solutions The Art of Partnership 5

6 EXTENDED WARRANTY PROGRAMMES Consumer electronics protection Multi-appliance protection Personal property protection Jewellery protection Credit card purchase protection Credit card price protection Furniture protection MOBILE DEVICE PROTECTION Mobile phone protection Computer/Notebook protection Portable electronics protection CREDITOR PRODUCTS Mortgage payment protection Credit card protection Loan protection Bill protection Lifestyle protection Income protection Customised products and services, designed for your target market.

7 MOBILE DEVICE PROTECTION Building trust for your brand - throughout the device life cycle. Today s consumers are increasingly dependent upon their mobile devices. As phone, tablet and laptop technology continues to evolve, consumers are looking for new ways to protect their investment. Assurant Solutions is committed to staying ahead of the curve in this fast-paced market, building trust for your brand and peace of mind for your customers. A total solution for mobile protection. As your partner, we are there to help manage the entire value chain from marketing to customer service to underwriting and logistics. Our fully integrated service model allows us to closely monitor each step in the device repair and replacement life cycle. Assurant Solutions offers the scale, volume and capacity you need to meet all your device protection programme requirements for a total, turnkey solution. CREDITOR INSURANCE One step ahead of market developments. Creditor insurance is a straightforward way to help your customers meet their obligations should they lose their job or become incapacitated. Assurant Solutions offers creditor protection products and services that enhance your revenue, provide value to your customers and strengthen brand loyalty. As your partner, we ll help you develop a proposition to stay ahead of market developments, adapting to changing economic conditions to keep your business profitable and ease your customer s financial burden. The right tools. The right techniques. We provide a total creditor protection solution, designing traditional and non-traditional products that fit your needs, as well as handling underwriting and administration from our dedicated customer service centre based in Cork, Ireland. This facility provides first-rate support at all stages, from the onset of the policy to handling claims. Assurant Solutions The Art of Partnership 7

8 Our centralised operations centre delivers customised, quality service... across the European market.

9 One Palette Many Colours Assurant Solutions has created a unique operating structure in Europe. Centralised management and operations keep quality consistently high, while local sales teams build intimacy with your business. Our centralised operations centre in Cork, Ireland provides support to industry leaders throughout Europe. Services include claims management, policy processing, service and repair management and customer service. A key benefit of this centralised system is that it creates a consistently high-quality customer experience for your customers. Our agents can handle customer calls in a wide variety of languages so you can be sure your customers will be comfortable conversing with our representatives. The Cork Operations Centre maintains an Excellence Through People Award one of the most prestigious business awards offered in Ireland to recognise their high degree of employee engagement. And because Ireland has access to an EU population of 500 million, we are able to keep our centre fully staffed with high calibre agents. Our people are our strength. Our 360 Degree Quality Assurance programme measures the customer experience from all perspectives and continually provides process improvement recommendations. And it shows in our customer feedback. Over 90% of our customers are happy with the outcome of their call. Assurant Solutions The Art of Partnership 9

10 We develop precisely targeted marketing strategies, aligned with the needs of your customers and in harmony with your brand.

11 Precision Born from Experience Assurant Solutions delivers tailored, turn key direct marketing solutions that maximise your relationships with your customers and enhance your revenue potential. Experienced marketing experts. Proven marketing strategies. Our Direct Marketing Performance Management Model provides direct marketing solutions for your business that have proved to be successful for industry leaders across Europe. In a market where products are highly regulated and increasingly commoditised, consumers are becoming more discerning. Through a collaborative planning process, our marketing experts work with you to develop precisely targeted marketing strategies that work for you and your customers. A solid partner with flexible solutions. As a global company, we offer a wide variety of marketing services that help you build campaigns from start to finish. Our ability to develop highly precise customer profile, segmentation and targeting models helps you identify trends in customer behaviour, channel preferences and buying patterns. Wise application of this data will help improve the performance of your campaigns and increase the lifetime value of your customers. Robust, fully compliant, multi-channel direct marketing. Assurant Solutions offers custom sales presentations and quality monitoring to ensure your products are being sold in an optimal fashion. We provide a detailed coaching experience for your agents and conduct focus groups, making sure to keep lines of communication open to those who are dealing with your customers first hand. Our marketing distribution mix is varied and fully customisable, including inbound and outbound telemarketing, marketing, on-line marketing, statement inserts and direct mail. Assurant Solutions The Art of Partnership 11

12 We offer a wide variety of customised services...

13 Our Spectrum of Services FINANCIAL STRUCTURING Your organisation is likely tasked with a wide variety of objectives. It s important to remember, however, that financial goals are just as important as sales and consumer performance measures. At Assurant Solutions, we structure our programmes to best fit your financial objectives. By utilising direct insurance, reinsurance, or alternative risk transfer mechanisms both onshore and offshore, we can design programmes to support your balance sheet and income statement goals. Organisations willing to share risk can also participate in underwriting profits, positively impacting before- and after-tax profits. ACTUARIAL Our actuarial team delivers customised product pricing schemes designed to ensure your programmes are financially successful, and more importantly, that your product offerings meet your customer s need for financial security. Ongoing actuarial support will provide you with fresh solutions long after the initial product design. Consistent monitoring of results and trends ensure your programmes remain successful for the long term. BUSINESS INFORMATION Gathering data is an important part of doing business today, but the real value lies in understanding your data, analysing it and putting it to good use. Our Business Information team is your resource to help you gain insight into your data, providing new solutions for making the most of your portfolio and efficiently allocating your resources. As your partner, we ll help you access details of your data that can make a real difference to your profitability. Assurant Solutions The Art of Partnership 13

14 ... mixed and matched to meet your needs.

15 LEGAL & COMPLIANCE Our legal and compliance teams are integral to our business focus. These teams work closely with you to ensure optimal transaction structures and robust regulatory compliance. As valuable contributors to product innovation, these teams help ensure our products will meet the expectations of consumers, clients, shareholders and regulators. Our legal and compliance personnel are experienced, creative thinkers, active in industry conferences and trade associations. TECHNOLOGY SOLUTIONS Assurant Solutions technology can play a significant part in delivering quality customer service on behalf of your business, through efficient operational activities, seamless administrative systems and a multitude of other business processes. We are proud to have invested in industry leading technology and best of breed technology products, all designed to make it easy for you to be successful. RISK MANAGEMENT You can feel confident relying on Assurant Solutions to manage your risk and minimise your potential for loss. Our extensive product knowledge, decades of experience and our ability to stay abreast of the European marketplace will help keep your business strong. We provide insight into the profitability trends and methods necessary to mitigate your risk. Assurant Solutions The Art of Partnership 15

16 Together, we can create a masterpiece. Let s get started.

17 Visualise the Possibilities Innovation begins with inspiration. Assurant Solutions has a long history of creating innovative protection products that work for global businesses and provide value for consumers. Real solutions that enhance your brand, add value to your portfolio and strengthen your bottom line. Decades of experience with your market and a commitment to quality customer service has created strong, lifelong relationships between our company and the industry leaders we serve. You have a diverse customer base and a wide variety of requirements, from the most basic to the highly complex. We understand your need for flexible, customised protection solutions that paint-by-number products simply cannot deliver. Let us inspire you. Contact an Assurant Solutions representative today. For more information, scan the code below with your mobile phone. Assurant Solutions The Art of Partnership 17

18 Assurant Solutions Locations EUROPE Cork, Ireland Frankfurt, Germany Madrid, Spain Milan, Italy Windsor, UK York, UK ASIA Beijing, China SOUTH AMERICA Buenos Aires, Argentina Sao Paulo, Brazil Santiago, Chile NORTH AMERICA Addison, TX Albany, Oregon Atlanta, GA Denver, CO Kingston, Canada Lawton, OK Louisville, KY Mexico D.F., Mexico Miami, FL Rapid City, SD San Juan, Puerto Rico St. Petersburg, FL Toronto, Canada Wayne, PA York, PA Contact Information Assurant Solutions Assurant House 6-12 Victoria Street Windsor, Berkshire SL4 1 EN United Kingdom Telephone: Fax: uksales@assurant.com Website:

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20 Assurant Solutions businesses develop, underwrite, market and administer specialty insurance including mobile device protection, extended service contracts and other risk management solutions through collaborative relationships with wireless carriers, electronic goods and household appliance manufacturers, retailers, leading financial institutions, automobile dealers, funeral homes and other entities. Assurant Solutions serves customers and clients in Europe, North America, the Caribbean, Latin America and Asia. With operations in 25 locations worldwide, the Assurant Solutions executive offices are based in Atlanta, in the United States. Assurant Solutions is part of Assurant, a premier provider of specialised insurance products and related services in North America and select worldwide markets. Its four key businesses Assurant Solutions, Assurant Specialty Property, Assurant Health, and Assurant Employee Benefits partner with clients who are leaders in their industries and build leadership positions in a number of specialty insurance market segments worldwide. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has approximately $27 billion in assets and $8 billion in annual revenue. A28610_lw 2012 Assurant Solutions