Cancels Second Revision Page i MAINE TELECOMMUNICATIONS TARIFF

Transcription

1 DeltaCom, Inc. Third Revision Page i Cancels Second Revision Page i MAINE TELECOMMUNICATIONS TARIFF This tariff contains the descriptions, regulations, and rates applicable to the furnishing of service and facilities for telecommunications service provided by DeltaCom, Inc., with principal offices at 7037 Old Madison Pike, Suite 400, Huntsville, Alabama 35806, telephone number (256) This tariff applies for services furnished within the State of Maine. October 19, 2009

2 DeltaCom, Inc. Sixteenth Revised Page ii Cancels Fifteenth Revised Page ii CHECK SHEET The following tariff pages are effective as of the date shown at the top of the respective sheet(s). Original and revised sheets as named below comprise all changes from the original tariff. SHEET REVISION SHEET REVISION i Third 8 First ii Sixteenth * 9 Second iii Third 10 Third iv Fifth 11 Third iv(a) Third 12 Third iv(b) Fifth 13 Third iv(c) Eighth * 14 First v Original 15 Second vi Second * 16 Fifth 1 Second 17 Fifth 2 First 18 Fifth 3 Third 19 Fifth 3.1 Original 20 Fifth 3.2 Original 21 Fifth 4 Second 22 Fifth 5 Third 22.1 Second 5.1 First 23 Second 6 First 24 Second 6.1 First 25 Second 7 Second 26 Second March 25, 2010

3 Communications, Inc. d/b/a Third Revision Page iii Cancels Second Revision Page iii CHECK SHEET The following tariff pages are effective as of the date shown at the top of the respective sheet(s). Original and revised sheets as named below comprise all changes from the original tariff. SHEET REVISION 26.1 Original 26.2 Original 26.3 Original 27 Second 27.1 Original 27.2 Original 27.3 Original 28 Second 28.1 First 29 First 30 First 31 First 31.1 Original 32 First 33 First 34 First 35 First 36 First 37 First 38 First 39 First 40 Second * 40.1 Original * 41 First 42 Second Proposed December 12, 2003 Thomas M. Forte, Consultant to Communications,Inc.

4 DeltaCom, Inc. Fifth Revision Page iv Cancels Fourth Revision Page iv CHECK SHEET The following tariff pages are effective as of the date shown at the top of the respective sheet(s). Original and revised sheets as named below comprise all changes from the original tariff. SHEET REVISION 43 Second 44 Second 45 Second 46 First 47 First 48 Original 49 Original 50 Original 51 Original 52 Original 53 First 54 Second 55 Original 56 Third * 56.1 Original 57 Second 58 Original 59 Third * 59.1 Original 60 Second 61 First 62 First 63 Second 64 First 65 First 66 Original 67 First 68 Second 69 Original 70 First 71 Original 72 Original October 19, 2009

5 DeltaCom, Inc. Third Revision Page iv(a) Cancels Second Revision Page iv(a) CHECK SHEET The following tariff pages are effective as of the date shown at the top of the respective sheet(s). Original and revised sheets as named below comprise all changes from the original tariff. SHEET REVISION 73 Original 74 Original 75 Original 76 Original 77 Original 78 Original 79 Original 80 Original 81 Original 82 Original 83 Original 84 Original 85 Original 86 Third * 87 Third * 88 Original 89 Original 90 Original 91 Third * 92 Third * 93 Original 94 Original 95 Original 96 First * 97 First * 98 Original 99 Original 100 Original 101 First * 102 First * 103 Original 104 Original 105 Original October 19, 2009

6 DeltaCom, Inc. Fifth Revision Page iv(b) Cancels Fourth Revision Page iv(b) CHECK SHEET The following tariff pages are effective as of the date shown at the top of the respective sheet(s). Original and revised sheets as named below comprise all changes from the original tariff. SHEET REVISION 106 First * 107 First * 108 Original 109 Original 110 Original 111 Original 112 Original 113 Original 114 Original 115 Original 116 Original 117 Original 118 Original 119 Original 120 Original 121 Original 122 Original 123 Original 124 Original 125 Original 126 Original 127 Original 128 Original 129 Original Original Original First * First * Original Original First * October 19, 2009

7 DeltaCom, Inc. Eighth Revised Page iv(c) Cancels Seventh Revised Page iv(c) CHECK SHEET The following tariff pages are effective as of the date shown at the top of the respective sheet(s). Original and revised sheets as named below comprise all changes from the original tariff. SHEET REVISION First Original Original Original Original Original Original Original Original Original Original First Original Original 130 Original 131 First 132 Original 133 Second * March 25, 2010

8 Communications, Inc. d/b/a Page v Original SYMBOLS (C) - To Signify Changed Regulation (D) - Delete or Discontinue (I) - Change Resulting In An Increase to A Customer's Bill (M) - Moved from Another Tariff Location - New (R) - Change Resulting In A Reduction to A Customer's Bill (T) - Change in Text but No Change to Rate or Charge Proposed March 11, 2002

9 DeltaCom, Inc. Second Revised Page vi Cancels First Revised Page vi TABLE OF CONTENTS PAGE Title Sheet Check Sheet Symbols Table of Contents i ii-iv v vi Definitions 1 General Description of Services Offered 2 Calculation of Rates 3 Credit and Collection Procedures 4 Interruption of Service/Liability 6 Description of Services and Rates Promotions 130 Miscellaneous Charges 133 (T) March 25, 2010

10 DeltaCom, Inc. Second Revision Page 1 Cancels First Revision Page 1 Definitions Terms and Conditions 1. "Carrier, "Company" or "Utility" refers to DeltaCom, Inc. 2. "Completed" call is a call which the Company's network has determined has been answered by a person, answering machine, fax machine, computer modem device, or other mechanical answering device. 3. "Customer" means any person, firm, corporation or governmental division who has applied for and is granted service or who is responsible for payment of service. 4. "Residential" Customer is a Customer who has telephone service at a dwelling and the service is used primarily for domestic or social purposes. All other Customers are non-residential Customers. 5. "Service" means any telecommunications service(s) provided by the carrier under these schedules. 6. "Station" is a telephone instrument consisting of a connected transmitter, receiver, and associated apparatus to permit sending or receiving telephone messages. 7. "Time period" means the interval of hours that distinguish day, evening, night, and weekend rate periods. Day is from 8:00 a.m. up to but not including 5:00 p.m. local time Monday through Friday. Evening is from 5:00 p.m. up to but not including 11:00 p.m. local time Monday through Friday. Night is from 11:00 p.m. up to but not including 8:00 a.m. local time Monday through Friday. Weekend is from 11:00 p.m. Friday through the weekend hours up to 8:00 a.m. on Monday. The company charges weekend rates on the following federal holidays: New Year's Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. October 19, 2009

11 Communications, Inc. d/b/a First Revision Page 2 (T) Cancels Original Page 2 (T) Terms and Conditions, Cont'd. General Description of Services Offered 1. These Terms and Conditions and Rate Schedules govern Company services originating and terminating at points within Maine. Specific services and rates are described in the Rate Schedules. 2. The Company's intrastate service territory is the State of Maine. Company services are available 24 hours per day, 7 days a week. 3. Company services are available for residential and nonresidential Customers. Proposed March 11, 2002

12 DeltaCom, Inc. Third Revision Page 3 Cancels Second Revision Page 3 Calculation of Rates Terms and Conditions, Cont'd. 1. Rates for service are based on airline mileage between rate centers of the calling and called stations. The location of Rate Centers is based on information provided by Bell Operating Companies. Mileage is calculated using the Vertical and Horizontal (V&H) coordinate system from the National Exchange Carriers Association Tariff F.C.C. No The chargeable time of a call is timed and measured by the underlying carrier. Timing of calls begins when the call is answered at the called station. Different rates may apply depending on the time of day or day of week the call is made. Calls originating in one time period and terminating in another time period will be billed according to the rates in effect during each portion of the call. 3. Upon Customer request, the Company will automatically apply a 70% rate reduction for intrastate toll calls made from lines used by certified deaf, hard-ofhearing or speech-impaired persons who must rely on teletypewriters for residential telephone communications. To qualify for an automatic reduction, the Customer must submit an affidavit to the Company on a form approved by the Maine Department of Human Services, stating that due to one of the aforementioned conditions, he or a member of the household must rely on a teletypewriter for telephone communications, and that the equipment is connected or acoustically coupled to his telephone. Upon request, Customers making calls to certified persons are eligible for a 70% rate reduction for relevant billed calls made during each billing period. 4. Computation of Charges For the computation of charges, the duration of each call is measured and rounded up to the applicable billing increment, then multiplied by the applicable rate and if the computed charge for any individual call results in a fraction of a cent, the fraction is then rounded up to the next whole cent on a per call basis. For example, a service may provide that each call will be charged a minimum of 18 seconds and thereafter timed in 6-second increments; therefore, under this example, a 10-second call will be rounded up to 18 seconds (0.3 minutes), and a 44-second call will be rounded up to 48 seconds (0.8 minutes). If, after multiplying the billing increment by the applicable rate, the computed charge for an individual call results in a fraction of a cent, the fraction is rounded up to the next whole cent (for example, $1.523 would round up to $1.53). Once the charge for each call is computed as described above, the calls are summed on the Customer's invoice. (T) (T) October 19, 2009

13 Communications, Inc. Original Page 3.1 d/b/a Calculation of Rates (Cont d.) Terms and Conditions, Cont'd. 4. Annual Usage Commitment Level and Discontinuance Charge Customers who enter into a term agreement must meet an Annual Usage Commitment Level. The Customer's Annual Usage Commitment Level is established by using the third (3rd) month's actual usage, excluding directory assistance, multiplying by twelve (12) months, and dividing this amount by 50%. By the end of the twelfth (12th) month of the Customer's term, usage must be at or above the established Annual Usage Commitment Level. If the Customer's usage does not meet this requirement, in the 13th month, and at the end of each 12 month period remaining in the term to which the Customer agreed, the Customer will be billed the difference between the actual usage level and the predetermined Annual Usage Commitment Level. The Customer may discontinue service by providing written notice to 30 days prior to the discontinuance becoming effective and within the first 90 days from the Service Commencement Date without incurring a Discontinuance Charge. However, upon cancellation during the first 90 days of the term, the Customer will be responsible for payment of all accrued charges for usage. Customers that have entered into a term agreement may discontinue service after the initial 90-day period, but before the expiration of the term, due to Customer Care, Sales Support or Network Quality by submitting written notice of non-performance. Customers exercising this option, however, must allow 20 business days in which to responsively address Customer=s problem or return the telephone network service performance to customarily acceptable industry standards. If the problem cannot be responsively addressed or the service cannot be restored to normal and customarily acceptable industry performance standards, will cancel service five (5) days after receipt of Customer=s written notice of cancellation without requiring payment of a Discontinuance Charge. Customer is responsible for paying all accrued charges for usage through the date of effective cancellation. Proposed April 10, 2005

14 Communications, Inc. Original Page 3.2 d/b/a Calculation of Rates (Cont d.) Terms and Conditions, Cont'd. 4. Annual Usage Commitment Level and Discontinuance Charge (Cont d.) If the Customer has entered into a term agreement and cancels service after the initial 90 day period, but before the expiration of the term, due to a competitive bid, the Customer will be responsible for a Discontinuance Charge, based on the Annual Usage Commitment Level, for each month remaining in the term to which the customer agreed. For example, if a customer has entered into a twoyear term plan and cancels in the 8th month of the term, the Discontinuance Charge will be based upon the remaining time in the term to which the customer agreed (4 months remaining in the first year and 12 months remaining in the second). 3rd month's toll $ 2,300 X 12 = $27,600 50% of $27,600 $ 13,800 (Annual Commitment Level) - $ 8,600 (Actual usage for 8 month term) Amount remaining Amount remaining $ 5,200 (in 1st year of term) + $ 13,800 (in 2nd year of term) $ 19,000 (Discontinuance Charge) For any discontinuance that does not result in whole or in part from service problems after installation of the service, the customer will also be responsible for payment of usage charges incurred to date of effective cancellation, the total of all waived installation charges, any incentives received by the Customer, miscellaneous charges incurred by the Company but not assessed to Customer and/or any non-waivable installation charges which include, but are not limited to, engineering fees, expedite fees, service order fees, change order charges, miscellaneous configuration charges, etc. Proposed April 10, 2005

15 Communications, Inc. Second Revision Page 4 d/b/a Cancels First Revision Page 4 Terms and Conditions, Cont'd. Credit, Collection, and Dispute Resolution Procedures 1. Residential Customers: Application for service, billing, payment, deposit, disconnection, dispute resolution and other credit and collection procedures for residential Customers are governed by Chapters 81 and 870 of the Maine Public Utilities Commission's Rules and Regulations. 2. Nonresidential Customers: Application for service, billing, payment, deposit, disconnection, dispute resolution and other credit and collection procedures for nonresidential Customers are governed by Chapters 86 and 870 of the Maine Public Utilities Commission's Rules and Regulations. 3. The Company does not charge a fee to establish service. 4. For billing purposes, service is established on the date the Customer dial the Company's access code and places a completed long distance call. The service commencement date for customers that sign a term agreement shall be the date on which the Customer s first usage occurs, rather than on the signed date of the term agreement. 5. The Company bills charges monthly in arrears. For billing purposes, a month consists of thirty (30) days. (T) (T) 6. The Company does not charge a fee to restore service that was disconnected for non-payment of bills, violation of the Terms and Conditions, or fraudulent use of the Company's services. 7. All state and local taxes (i.e., sales tax) are listed as separate line items and are not included in the rates quoted in the Rate Schedules. 8. The Company charges $5.00 or the amount of the bank charge not to exceed $15.00 for each check or draft returned as uncollectible, written on accounts with insufficient funds or on non-existing accounts, or for returned Automatic Funds Transfer transactions. (T) (T) Proposed October 01, 2005 Vice President - Regulatory Attorney

16 Communications, Inc. Third Revision Page 5 d/b/a Cancels Second Revision Page 5 Terms and Conditions, Cont'd. Credit, Collection, and Dispute Resolution Procedures (Cont'd.) 9. All Customer bills are due and payable by the due date specified on the monthly invoice. The bill becomes past due no less than 30 days after postmarked. Once a bill is past due, the carrier may proceed with collection activities per Chapter 81 or 860, and a late payment calculated at a rate not to exceed the rate specified in Chapter 870 as updated annually by the Commission's Director of Finance. (T) (T) 10. Local service and equipment troubles are directed to the appropriate service providers. Long distance troubles will be reported by the Customer to via its 800 number, Customer service (800) ; Customer service agents are available seven days a week. Long distance troubles may also be reported to 's toll Free Trouble Calling Long Distance number: (800) which is available 24 hours, seven days a week. Written complaints may be submitted to: Customer Service: Communications, Inc. d/b/a 7037 Old Madison Pike, Suite 400 Huntsville, Alabama (T) (T) If the Customer is not satisfied with the Company's response, the Customer may contact the Consumer Assistance Division of the Maine Public Utilities Commission, 242 State Street, Augusta, ME Telephone: or (207) All customers will be charged a monthly account maintenance fee of $5.95. The monthly account maintenance fee will be waived if the customer elects to obtain their call detail on-line in lieu of receiving paper copies of their call detail. Proposed April 10, 2005

17 Communications, Inc. First Revision Page 5.1 d/b/a Cancels Original Page 5.1 Terms and Conditions, Cont'd. Credit, Collection, and Dispute Resolution Procedures (Cont'd.) 12. In the event that the Company incurs fees or expenses, including attorney's fees, in collecting or attempting to collect any charges owed to the Company, the Company may charge the Customer all such fees and expenses reasonably incurred. 13. A surcharge for the Maine Universal Service Fund (MUSF) applies to all intrastate services billed to retail Customers. The surcharge shall not apply to surcharges such as those for Enhanced 911, the Maine Telecommunications Education Access Fund, or similar funds. The surcharge shall be equal to the Revenue Percentage established quarterly by the Administrator of the MUSF. 14. Carrier Cost Recovery Fee The Company will assess a Carrier Cost Recovery Fee to residential and business customers in order to recover certain costs associated with state-to-state access charges, expenses associated with regulatory proceedings and compliance, and billing expenses. A Carrier Cost Recovery Fee of $0.40 per Automatic Number Identification (ANI) per month will be assessed in full for any portion of a billing period in which a Customer has monthly service charges on an invoice. Proposed October 01, 2005

18 Communications, Inc. d/b/a First Revision Page 6 (T) Cancels Original Page 6 (T) Interruption of Service/Liability Proposed March 11, 2002 Terms and Conditions, Cont'd. 1. The Company will attempt to provide continuous and uninterrupted service. When the Company schedules a service interruption for maintenance or repairs, the Company will notify Customers of the cause and expected duration of the interruption at least 24 hours in advance, when possible. 2. The Company's liability for damages arising out of mistakes, interruptions, omission, delays, errors, or defects in the transmission occurring in furnishing service or in Company facilities, and not caused by the negligence of its employees or agents, will not exceed the amount that the Company would have charged the Customer for service for the period the aforementioned faults occur. 3. Upon Customer request, the Company will credit a Customer's account for service interruptions which are not due to the Company's testing or adjusting, negligence of the Customer, or to the failure of channels or equipment provided by the Customer. Before requesting a credit, the Customer will take reasonable steps to verify that the trouble could not have been prevented by the Customer and is not in the Customer's wiring or equipment. For purposes of computing a credit for leased facilities, a month consists of 720 hours. The Company will credit the Customer's account at the rate of 1/720th of the monthly charge for the facilities affected for each full hour of the interruption. 4. The Company is not liable for Customer claims for libel, slander, or copyright infringement arising from the material, data, information, or other content transmitted using Company services. The Company is not liable for other claims arising from any act or omission of the Customer while using Company services. 5. Any provisions that limit liability or damages do not apply to the extent they conflict with Maine Statute, 11 M.R.S.A (5).

19 DeltaCom, Inc. First Revision Page 6.1 Cancels Original Page 6.1 Individual Case Basis (ICB) Arrangements Terms and Conditions, Cont'd. Competitive pricing arrangements at negotiated rates may be furnished on an individual case basis (ICB) in response to requests by Customers to the Company, for proposals or for competitive bids. Service offered under this tariff provision will be provided to the Customer pursuant to contract and subject to the commission s rules and regulations. Unless otherwise specified, the regulations for such arrangements are in addition to the applicable regulations and prices in other sections of this tariff. Specialized rates or charges will be made available to similarly situated Customers on a non-discriminatory basis. Discounts The Company in its sole discretion may determine the method for calculating any discounts or incentives applicable to the Customer s account. October 19, 2009

20 Communications, Inc. d/b/a Second Revision Page 7 Cancels First Revision Page 7 1. Encore Card Encore Card is timed in full minute increments. A single rate applies to day, evening, and night calls. Volume discounts apply. A surcharge will apply per call billed to a calling card. 1.1 Encore Card Rates Rate per minute: Day $.25 Evening $.25 Night/Weekend---- $.25 Calling Card Surcharge $ Volume Discounts $ to $ % Over $ % [AS OF THE EFFECTIVE DATE BELOW, THIS SERVICE IS RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND IS NO LONGER AVAILABLE TO NEW CUSTOMERS.] Proposed March 11, 2002

21 Communications, Inc. d/b/a First Revision Page 8 (T) Cancels Original Page 8 (T) 2. Private Line Service Private Line Service is offered when, in the judgment of the Company, adequate and appropriate facilities are available. Service consists of provision of an interlata dedicated access channel suitable for analog voice or digital data communications between and/or among the Company's point of presence (POP). Charges include an installation charge, a flat rate monthly recurring charge, and a charge based on the airline distance between the points of presence. A monthly recurring charge discount will apply when the subscriber's private line service falls within a specified service term. The Company may also provide to the subscriber, when interlata services are provided as stated above and incidental to the provision of those services, access channels between the subscriber's premises and any other point in Maine not serviced by a Company point of presence at rates identical to the rates of the exchange carrier or carriers providing the service. Access will be provided to the subscriber on this same reimbursement rate basis for the channels connecting the subscriber premises to the Company point of presence on both the originating and terminating ends. 2.1 Private Line Service Rates Charges between and/or among the Company's Points of Presence: Monthly Installation DS ICB ICB DS Mbps $12.00 $ DSO 2.4 Kbps Kbps $.70 $ DDS 2.4 Kbps - 64 Kbps $.70 $ Proposed March 11, 2002

22 Communications, Inc. d/b/a Second Revision Page 9 Cancels First Revision Page 9 3. Travel Call Service Travel Call Service offers access to 's switching facility through Toll Free "800/888" access numbers. A surcharge is levied, on a per call basis, for each access call made to 's switching facility that is subsequently terminated/completed to an exchange. Upon access to 's switching facility, the Customer may originate calls via other services through the use of the Customer's regular Identification Code. In addition to the travel call surcharge, the subscriber's regular usage rates, as described throughout this tariff, are levied from the Customer's home exchange to the terminating exchange. 3.1 Travel Call Rates Surcharge Per Call Day $0.40 Evening $0.40 Night/Weekend $0.40 Usage Call charges apply according to the Plan presubscribed to the Customer's main billing number. Charges apply from the Customer's home exchange to the terminating exchange. [AS OF THE EFFECTIVE DATE BELOW, THIS SERVICE IS RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND IS NO LONGER AVAILABLE TO NEW CUSTOMERS.] Proposed March 11, 2002

23 Communications, Inc. d/b/a Third Revision Page 10 Cancels Second Revision Page (D) (D) (D) The service that originally appeared on this page can be found in =s FCC Tariff No. 1. Proposed March 11, 2002

24 Communications, Inc. d/b/a Third Revision Page 11 Cancels Second Revision Page (D) (D) (D) The service that originally appeared on this page can be found in =s FCC Tariff No. 1. Proposed March 11, 2002

25 Communications, Inc. d/b/a Third Revision Page 12 Cancels Second Revision Page (D) (D) (D) The service that originally appeared on this page can be found in =s FCC Tariff No. 1. Proposed March 11, 2002

26 Communications, Inc. d/b/a Third Revision Page 13 Cancels Second Revision Page 13 Proposed March 11, (D) (D) (D) The service that originally appeared on this page can be found in =s FCC Tariff No. 1.

27 Communications, Inc. d/b/a First Revision Page 14 (T) Cancels Original Page 14 (T) 4. Conference Calling, Cont'd. (D) (D) Proposed March 11, 2002

28 Communications, Inc. d/b/a Second Revision Page 15 Cancels First Revision Page 15 Proposed March 11, Responsible Organization (Resp. Org.) shall service as a Resp. Org. upon the execution of a Resp. Org. service agreement between and the Customer. Resp. Org. will perform the function of Resp. Org. for all Inbound Toll Free "800/888" service orders unless the Customer requests another Resp. Org. Resp. Org. functions include: (a) search for and reservation of Toll Free "800/888" numbers in the SMS/800; (b) creating and maintaining the Toll Free "800/888" number Customer record in the SMS/800; and (c) provision of a single point of contact for trouble reporting. The liabilities and regulations which govern Resp. Org. are described this Attachment. 5.1 Resp. Org. Charges: Where serves as a Resp. Org. for a non- Inbound Toll Free "800/888" Service Customer, will pass on the tariffed Local Exchange Company charges for SMS/800 Database and relative services. In addition, the following charges will apply: Monthly Set-Up Recurring Charge Charge Set-up/installation Toll Free Number (Per Toll Free "800/888" Number) $0.00 $3.00 Modify Toll Free Record (Add/Change Toll Free number or vertical features) $0.00 $3.00 [AS OF THE EFFECTIVE DATE BELOW, THIS SERVICE IS RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND IS NO LONGER AVAILABLE TO NEW CUSTOMERS.]

29 DeltaCom, Inc. Fifth Revision Page 16 Cancels Fourth Revision Page Inbound Toll Free "800/888" Service Features The Following features may be obtained as an enhancement to an Inbound Toll Free "800/888" Service described within this tariff. The rates for the following features shall be in addition to the subscriber's rates for Inbound Toll Free "800/888" Service. 6.1 Toll Free "800/888" referral Service This feature permits the Inbound Toll Free "800/888" subscriber to play prerecorded voice information referring callers to other numbers, explain service conditions, or give other general information that the Inbound Toll Free "800/888" service subscriber may choose to provide the Toll Free "800/888" callers. Both installation and monthly recurring charges apply. The monthly recurring charge is a flat rate; and an installation charge is applicable to the initial installation and for each subsequent change to the subscriber's announcement. A. Monthly Recurring Charge...$10.00 B. Installation Charge Initial installation and any subsequent change to the announcement... $35.00 [AS OF AUGUST 17, 2000, ALL INBOUND 800 SERVICE FEATURES EXCEPT FOR DIRECTORY LISTINGS ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] (D) October 19, 2009

30 DeltaCom, Inc. Fifth Revision Page 17 Cancels Fourth Revision Page Inbound Toll Free "800/888" Service Features, Cont'd. 6.2 Incoming Exclusion/Area Blocking This feature permits the Inbound Toll Free "800/888" subscriber to block originating Toll Free "800/888" calls from one or more specific exchanges (NXX) or area codes (NPA). Both installation and monthly recurring charges apply. The monthly recurring charge is a flat rate; and an installation charge is applicable to the initial installation for each subsequent change in blocking. A. Monthly Recurring Charge....$10.00 B. Installation Charge Installation and any subsequent change in blocking...$ Dialed Number Identification Service (DNIS) This feature permits an inbound Toll Free "800/888" subscriber with multiple Toll Free "800/888" service numbers terminating in the same location to identify the specific Toll Free "800/888" service number which was dialed by the calling party and to route the call to the appropriate location. DNIS is only available with dedicated inbound Toll Free "800/888" service. Both installation and monthly recurring charges apply. The monthly recurring charge is a flat rate; and an installation charge is applicable to the initial installation and for each subsequent change in routing. A. Monthly Recurring Charge.$18.00 B. Installation Charge and any subsequent change in routing.$35.00 [AS OF AUGUST 17, 2000, ALL INBOUND 800 SERVICE FEATURES EXCEPT FOR DIRECTORY LISTINGS ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] (D) October 19, 2009

31 DeltaCom, Inc. Fifth Revision Page 18 Cancels Fourth Revision Page Inbound Toll Free "800/888" Service Features, Cont'd. 6.4 Time of Day Routing This feature permits the inbound Toll Free "800/888" subscriber to arrange for calls to a single Toll Free"800/888" service number to be routed to different locations based on (1) pre-determined defined time of day or (2) predetermined Customer defined time of day. The number of time of day routing schedules are subject to capacity to store routing schedules. Both installation and monthly recurring charges apply. The monthly recurring charge is a flat rate; and an installation charge is applicable to the initial installation and for each subsequent change in routing. A. Monthly Recurring Charge.$18.00 B. Installation Charge Initial installation and any subsequent change in routing $35.00 [AS OF AUGUST 17, 2000, ALL INBOUND 800 SERVICE FEATURES EXCEPT FOR DIRECTORY LISTINGS ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] (D) October 19, 2009

32 DeltaCom, Inc. Fifth Revision Page 19 Cancels Fourth Revision Page Inbound Toll Free "800/888" Service Features, Cont'd. 6.5 Day of Week Routing This feature permits the inbound Toll Free "800/888" subscriber to arrange for calls to a single Toll Free "800/888" service number to be routed to different locations based on the particular day of the week. Both installation and monthly recurring charges apply. The monthly recurring charge is a flat rate; and an installation charge is applicable to the initial installation and for each subsequent change in routing. A. Monthly Recurring Charge.$18.00 B. Installation Charge and any subsequent change in routing $ Command Routing Command Routing is only available to dedicated inbound Toll Free "800/888" services. This service permits inbound Toll Free "800/888" calls to be rerouted to an alternative, Customer provided, predetermined ANI or dedicated circuit, in the event of access blockage. Both installation and monthly recurring charges apply. The monthly recurring charge is a flat rate; and an installation charge is applicable to the initial installation and for each subsequent change to an alternative route. A. Monthly Recurring Charge $25.00 B. Installation Charge Initial installation and any subsequent change in an alternative routing $35.00 [AS OF AUGUST 17, 2000, ALL INBOUND 800 SERVICE FEATURES EXCEPT FOR DIRECTORY LISTINGS ARE RESERVEDFOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] (D) October 19, 2009

33 DeltaCom, Inc. Fifth Revision Page 20 Cancels Fourth Revision Page Inbound Toll Free "800/888" Service Features, Cont'd. 6.7 Real Time ANI Real time Automatic Number Identification (ANI) Service is a dedicated inbound Toll Free "800/888" feature which identifies the calling party s telephone number to the inbound Toll Free "800/888" subscriber, provided the terminating subscriber's inbound Toll Free "800/888" equipment is appropriately equipped and compatible to receive ANI from the Company. Both installation and monthly recurring charges apply. The monthly recurring charge is a flat rate; and an installation charge is applicable to the initial installation and for each subsequent change to routing. A. Monthly Recurring Charge.$95.00 B. Installation Charge 6.8 Route Advance Initial installation and any subsequent change in routing.$ This feature permits the inbound Toll Free "800/888" subscriber to control potential congestion of Toll Free "800/888" calls by sending the overflow calls from one dedicated line to a switched line or from one dedicated line to another dedicated line, allowing for maximum completion of incoming Toll Free "800/888" calls. A. Monthly Recurring Charge..$.00 B. Installation Charge Initial installation and any subsequent change in routing $.00 [AS OF AUGUST 17, 2000, ALL INBOUND 800 SERVICE FEATURES EXCEPT FOR DIRECTORY LISTINGS ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] (D) October 19, 2009

34 DeltaCom, Inc. Fifth Revision Page 21 Cancels Fourth Revision Page Inbound Toll Free "800/888" Service Features, Cont'd. 6.9 Percent Allocation This feature permits a dedicated line inbound Toll Free "800/888" subscriber to route various percentages of calls to two or more answering locations. The subscriber must establish a call allocation pattern where each percentage is a whole number and the total allocation equals 100 percent. The subscriber must have at least two different locations for this routing feature to be available. A. Monthly Recurring Charge..$.00 B. Installation Charge 6.10 Directory Listing Initial installation and any subsequent change in routing..$.00 This service permits an inbound Toll Free "800/888" subscriber's XXX- XXXX/1-888-XXX-XXXX numbers to be placed into a third party database and made available to the general public upon request. A. Monthly Recurring Charge..$.00 B. Installation Charge.$.00 [AS OF AUGUST 17, 2000, ALL INBOUND 800 SERVICE FEATURES EXCEPT FOR DIRECTORY LISTINGS ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] (D) October 19, 2009

35 DeltaCom, Inc. Fifth Revision Page 22 Cancels Fourth Revision Page Inbound Toll Free "800/888" Service Features, Cont'd Vertical Features Vertical Features are provided by Local Exchange Companies. The Company (as the Resp. Org.) will, at the subscriber's request, subscribe to Vertical Features obtained from Local Exchange Company access tariff. When the Company serves as the Resp. Org. for a DeltaCom, Inc. Inbound Toll Free"800/888" subscriber, the subscriber shall reimburse the Company for all such charges imposed by a Local Exchange Company. In those instances where the Company serves as a Resp. Org. for a non-deltacom, Inc. Inbound Toll Free "800/888" subscriber, the subscriber shall reimburse the Company for all such charges imposed by a Local Exchange Company. (T) (T) (T) (T) (T) [AS OF JANUARY 13, 1999, VERTICAL FEATURES WERE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND WERE NO LONGER AVAILABLE TO NEW CUSTOMERS.] [AS OF AUGUST 17, 2000, ALL INBOUND 800 SERVICE FEATURES EXCEPT FOR DIRECTORY LISTINGS ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] (D) October 19, 2009

36 DeltaCom, Inc. Second Revision Page 22.1 Cancels First Revision Page Inbound Toll Free "800/888" Service Features, Cont'd RESERVED FOR FUTURE USE (D) (D) [AS OF AUGUST 17, 2000, ALL INBOUND 800 SERVICE FEATURES EXCEPT FOR DIRECTORY LISTINGS ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] (D) October 19, 2009

37 Communications, Inc. Second Revision Page 23 d/b/a Cancels First Revision Page (Reserved for Future Use) (T) (D) (D) Proposed April 10, 2005

38 Communications, Inc. Second Revision Page 24 d/b/a Cancels First Revision Page (Reserved for Future Use) (T) (D) (D) Proposed April 10, 2005

39 Communications, Inc. Second Revision Page 25 d/b/a Cancels First Revision Page (Reserved for Future Use) (T) (D) (D) Proposed April 10, 2005

40 Communications, Inc. d/b/a Second Revision Page 26 Cancels First Revision Page Dedicated Frame Relay Service Dedicated Frame Relay Service is a virtual digital private line arrangement that connects two or more locations. The port connection interfaces the Customer premises with the frame relay network, in conjunction with a digital special access line. Each port connection will have a minimum of 1 PVC (permanent virtual circuit), which defines the specific path, or address, for data sent by the Customer to another location. The port connection can accommodate multiple PVC's for increased capacity and/or connectivity to other locations. The minimum service period is one year. Installation and monthly recurring charges apply. If a Customer, who has entered into a frame relay/data term agreement, terminates the agreement before the expiration of the term, and after the initial 90-day period of the term, in addition to all accrued monthly charges, a ADiscontinuance Charge@ will be charged to the Customer. The ADiscontinuance Charge@ consists of charges for three months of service, plus all waived installation charges and any incentives received during the term. Data circuits require a minimum 12-month term agreement. Proposed March 11, 2002

41 Communications, Inc. d/b/a Original Page Dedicated Frame Relay Service Cont. 8.1 Monthly (M) Recurring Installation Charge Charge 56 Kbps with 10 CIR minimum (1st PVC will be included) $ $ /128 Kbps with 32 CIR minimum (1st PVC will be included) $ $ /256 Kbps with 48 CIR minimum (1st PVC will be included) $ $ /1.544 Mbps with 64 CIR minimum (1st PVC will be included) $ $ Plus each additional CIR $ Plus each additional PVC $ LEC loop to POP Actual LEC Actual LEC Cost Cost Feature change charge (Each, after first installation) - $ (M) [AS OF THE EFFECTIVE DATE BELOW, THE RATES THAT APPEAR ON THIS PAGE ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] Proposed March 11, 2002

42 Communications, Inc. d/b/a Original Page Dedicated Frame Relay Service Cont. 8.2 Monthly Installation Recurring Charge Charge for UNI 56/64 Kbps port with 1 PVC (minimum 8 CIR required) $ $ Kbps port with 1 PVC (minimum 16 CIR required) $ $ Kbps port with 1PVC (minimum 32 CIR required) $ $ Kbps port with 1PVC (minimum 48 CIR required) $ $ Kbps port with 1PVC (minimum 64 CIR required) $ $ Kbps port with 1PVC (minimum 112 CIR required) $ $ Mbps port with 1PVC (minimum 128 CIR required) $ $ Mbps port with 1PVC (minimum 192 CIR required) $ $ Proposed March 11, 2002

43 Communications, Inc. d/b/a Original Page Dedicated Frame Relay Service Cont. 8.2 Cont. Monthly Installation Recurring Charge Charge for UNI Each additional CIR $ Each additional PVC $ LEC loop to POP Actual LEC Actual LEC Cost Cost Feature change charge (Each, after first installation) $25.00 Proposed March 11, 2002

44 Communications, Inc. d/b/a Second Revision Page 27 Cancels First Revision Page Frame Relay with NNI Interface Frame Relay with NNI Interface is a virtual digital private line arrangement that connects two or more locations. The port connection uses a Bell UNI interface to Bell's frame relay connections through NNI interfaces. Each port connection will have a minimum of 1 PVC (permanent virtual circuit), which defines the specific path, or address, for data sent by the Customer to another location. The port connection can accommodate multiple PVC's for increased capacity and/or connectivity to other locations. The minimum service period is one year. Installation and monthly recurring charges apply. If a Customer, who has entered into a frame relay/data term agreement, terminates the agreement before the expiration of the term, and after the initial 90-day period of the term, in addition to all accrued monthly charges, a ADiscontinuance Charge@ will be charged to the Customer. The ADiscontinuance Charge@ consists of charges for three months of service, plus all waived installation charges and any incentives received during the term. Data circuits require a minimum 12-month term agreement. Proposed March 11, 2002

45 Communications, Inc. d/b/a Original Page Frame Relay with NNI Interface Cont. 9.1 Monthly Recurring Installation(M) Charge Charge 56 Kbps UNI $ $ /1.544 Mbps $ $ Each CIR $ Each PVC $ LEC UNI charges Actual LEC Actual LEC Cost Cost Each feature change charge after initial installation - $ (M) [AS OF THE EFFECTIVE DATE BELOW, THE RATES THAT APPEAR ON THIS PAGE ARE RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND ARE NO LONGER AVAILABLE TO NEW CUSTOMERS.] Proposed March 11, 2002

46 Communications, Inc. d/b/a Original Page Frame Relay with NNI Interface Cont. 9.2 Monthly Installation Recurring Charge Charge for NNI 56/64 Kbps port with 1 PVC (minimum 8 CIR required) $60.00 $ Kbps port with 1 PVC (minimum 16 CIR required) $ $ Kbps port with 1PVC (minimum 32 CIR required) $ $ Kbps port with 1PVC (minimum 48 CIR required) $ $ Kbps port with 1PVC (minimum 64 CIR required) $ $ Kbps port with 1PVC (minimum 112 CIR required) $ $ Mbps port with 1PVC (minimum 128 CIR required) $ $ Mbps port with 1PVC (minimum 192 CIR required) $ $ Proposed March 11, 2002

47 Communications, Inc. d/b/a Original Page Frame Relay with NNI Interface Cont. 9.2 Cont. Monthly Installation Recurring Charge Charge for NNI Each additional CIR $ Each additional PVC $ LEC loop to POP Actual LEC Actual LEC Cost Cost Feature change charge (Each, after first installation) $25.00 Proposed March 11, 2002

48 Communications, Inc. d/b/a Second Revision Page 28 Cancels First Revision Page ISDN ISDN Service is a network architecture that supports existing and future voice and data services (integrated access) over either single lines, (BRI, or Basic Rate Interface) or T1 (PRI, or Primary Rate Interface) digital lines. Private lines may be provided over ISDN PRI. PRI will be offered using a multi-purpose, digital interface T1, 23 bearer channels for transporting user information (voice, data, etc.), 1 D channel for out-of-band signaling, and a bit rate of 64K per channel. Providing PRI in this manner reduces call set-up time and improves efficiencies of trunk use for both voice and data. Switched 64K/BRI service is offered based on the rate of the service the customer subscribes to. Monthly recurring and miscellaneous charges apply for PRI services. Three year term plans allow for waiver of installation costs. BRI will be offered using switched 64K access, via local line ANI assignment and local access/bri service, but is not available in all cities. Calls will be rated at the rates of the service the customer subscribes to, with all volume and term discounts applying; there will be no additional monthly charges. Call costs are based on each 64K line usage. For example, if two BRI-64K lines are combined for bandwidth, the call will be rated at the rate of the service the customer subscribes to times the number of lines (2). (T) (T) (T) (T) (T) (T) [Material previously located on this sheet was moved to Sheet 28.1] Proposed March 11, 2002

49 Communications, Inc. d/b/a First Revision Page 28.1 Cancels Original Page ISDN (Cont=d.) Monthly Installation PRI Local Access DS1 cost plus Based on $100 Per D Location Channel Toll Free "800/888"/ANI $0.01 per ANI delivered N/A Rearrange trunk group after initial installation $200 per occurrence N/A BRI - Switched 64Kbps Price is based on Usage rates of service selected by customer (T) (T) Proposed March 11, 2002

50 Communications, Inc. d/b/a First Revision Page 29 (T) Cancels Original Page 29 (T) 11. Pinnacle All Pinnacle calls are rated based on flat rates and duration of the call. Calls are timed in six (6) second increments after the initial eighteen (18) seconds of the call. Pinnacle is divided into the following traffic types: (A) Outbound, (B) Inbound, (C) Calling Card, and (D) International. Term discounts are available to Customers who choose to enter into a term agreement for a period of 12, 24, or 36 months. Should the Customer choose to not enter into a term agreement and the Customer does not accumulate at least $ of usage in any given month, the Customer will be billed a total of $ ("Minimum Usage Charge"). For example, if a Customer accumulates $ of usage in a month, the Customer will still be billed $ Discounts available to the Customer for the term periods listed are 5%, 7%, and 10%, respectively, of their total monthly usage. The Customer's "Annual Usage Commitment Level" is established by using the third (3 rd ) month's actual toll usage, excluding directory assistance multiplying by twelve (12) months, and dividing this amount by 50%. By the end of the 12th month of the Customer's term, the Customer's usage must be at or above the established AAnnual Usage Commitment Level". If the Customer's usage does not meet this requirement, in the 13th month, and the end of each 12 month period remaining in the term to which the Customer agreed, the Customer will be billed the difference between the actual usage level and the predetermined "Annual Usage Commitment Level." The Customer may discontinue service by written notice to within the first 90 days of the term without incurring a "Discontinuance Charge," relating to the minimum commitment, as described above. However, upon cancellation during the first 90 days of the term, the Customer will be responsible for payment of all accrued charges for usage plus the total of all waived installation charges, any incentives received during the term, any miscellaneous charges that are incurred for dedicated access, and non-waivable installation charges which include, but are not limited to engineering fees, expedite fees, and carrier and local exchange service order fees. [AS OF THE EFFECTIVE DATE BELOW, THIS SERVICE IS RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND IS NO LONGER AVAILABLE TO NEW CUSTOMERS.] Proposed March 11, 2002

51 Communications, Inc. d/b/a First Revision Page 30 (T) Cancels Original Page 30 (T) 11. Pinnacle, Cont'd. All Customer notices of discontinuance must be delivered to in writing 30 days prior to the discontinuance becoming effective. If the Customer terminates the term agreement after the initial 90 day period, in addition to all accrued charges for usage, a "Discontinuance Charge" which consists of the established minimum commitment which remains on the term agreement, plus the total of all waived installation charges and incentives received during the term will also be charged to the Customer. Monthly recurring charges apply for each toll free number and installation charges apply for dedicated access services. Data circuits require a minimum 12 month term agreement. A surcharge will apply per call billed to a calling card Switched Service Term Intra Card Base Year Year Year Dedicated Service Term Intra Card Base Year Year Year [Material previously located on this sheet was moved to Sheet 30.1] Proposed March 11, 2002

52 Communications, Inc. d/b/a Original Page Pinnacle, Cont'd Monthly Recurring Charges (M) 1. Monthly charge for each 800 number: $ Monthly charge for customized pin package: $ Monthly charge for autodialers: $3.00 per access line (M) 11.4 Calling Card Surcharge $.40 [AS OF THE EFFECTIVE DATE BELOW, THIS SERVICE IS RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND IS NO LONGER AVAILABLE TO NEW CUSTOMERS.] Proposed March 11, 2002

53 Communications, Inc. d/b/a First Revision Page 31 (T) Cancels Original Page 31 (T) 12. Pinnacle for Associations Pinnacle for Associations is a discounted long distance business service for groups of Customers belonging to a common professional or trade association. A current Association Customer may convert their current service to Pinnacle for Associations only if one of the following conditions applies: A. If the Customer chooses to convert their service within the initial 90 days of their current term, and agrees to sign a new term agreement equal to, or greater length than, their present term agreement; B. If the Customer's present term is within 6 months of expiration; or C. If the Customer is adding multiple locations and/or new products that will result in an increase in the existing account by 50% or more, and the Customer enters into a new term of equal or greater length than their present term. [Material previously located on this sheet was moved to Sheet 31.1] [AS OF THE EFFECTIVE DATE BELOW, THIS SERVICE IS RESERVED FOR CURRENTLY SUBSCRIBED CUSTOMERS AND IS NO LONGER AVAILABLE TO NEW CUSTOMERS.] Proposed March 11, 2002