2016 Home Services Home Depot Exteriors Awards Trip and Ring Recognition Program. Winner Categories, Criteria and Awards

Transcription

1 2016 Home Services Home Depot Exteriors Awards Trip and Ring Recognition Program Winner Categories, Criteria and Awards

2 Effective: December 1, 2015 In keeping with The Home Depot Values, our annual awards contest highlights two of our Company s values in particular: Excellent Customer Service and Taking Care of Our People. Beginning November 30, 2015 and running through November 27, 2016, your results count toward qualifying for a trip-of-a-lifetime. When eligible positions reach the stated goals and meet eligibility criteria, you and a guest will join other field team winners and management on a week-long Company paid awards trip. The management team wishes you success in 2016! What: 7 day/6 night, all-inclusive company-sponsored awards trip including airfare and ground transportation Qualifying Period: November 30, 2015 to November 27, 2016 Qualifying criteria, guidelines and FAQs related to our annual event are noted below. SALES CONSULTANTS Exclusive invitation to Home Depot sponsored-trip awaits by achieving success as follows: Criteria Award Elite Sales, Top 120 Sales Consultants Rookie of the Year, 1 for Total Company Top Sales Consultant, 1 per Min. $1.0M in net sales for Winners selected based on ranking of all qualified Sales Consultants and those that are listed within the top 120 during 1 Must be in position by 4/1/2016 Highest net sales for qualifying period; min. $1M in net sales Hire date must have occurred after 9/1/2015 and applies to a Sales Consultant who is completing their first contest period in the job title of Sales Consultant. Highest combined net sales for and best performance for store penetration. Calculated monthly and totaled for 3 Min. $1M in net sales for qualifying period $1.5M or above includes First Class Airfare Upgrade $2.0M or above includes First Class Airfare and upgraded Resort Accommodations Elite Sales Ring based on net sales or 2-diamond upgrade for repeat winner 1 Elite Sales Ring based on net sales 1 First Class Airfare for 2 Adults Upgraded Resort Accommodations Elite Sales Ring with stone based on net sales or 2-diamond upgrade for repeat winner 1

3 SALES AND INSTALLATION MANAGERS Exclusive invitation to Home Depot sponsored-trip awaits by achieving success as follows: Criteria Award $7.0M Sales Min. $7.0M in net sales for Achieve or Beat 2016 net sales plan 5 Min 9.0 VOC 4 Elite Sales Ring with stone based on net sales or 2-diamond upgrade for repeat winner 1 Top Selling Sales for Total Company Top Sales per Top Install Services per Top al Install for Total Company Min. $2.0M in net sales for Achieve or Beat 2016 net sales plan 5 Highest % over net sales plan for Min. $5.0M in sales for qualifying period 1 Achieve or Beat 2016 net sales plan 5 Highest % over 2016 IR plan 3 Achieve or Beat 2016 IR plan 3 Min. 9.0 Install VOC 4 Highest % over 2016 IR plan 5 Achieve or Beat 2016 IR plan 5 Achieve or Beat 2016 BOM plan 5 Min. 9.0 Install VOC 4

4 BRANCH AND DIVISION SALES AND INSTALLATION LEADERSHIP Exclusive invitation to Home Depot sponsored-trip awaits by achieving success as follows: Criteria Award Management Team, 1 Sales Manager and 1 Install Manager per Highest % over 2016 IR plan 5 Achieve or Beat 2016 BOM plan 5 Min. 9.0 Sales and Install VOC 4 First Class Airfare for 2 Adults Upgraded Resort Accommodations Elite Sales Ring with stone based on net sales or 2-diamond upgrade for repeat winner 1 ELITE RING PROGRAM The elite group of Associates who wear a special ring that distinguishes them and their accomplishments: $1.0M Sales $1.5M Sales $2.0 M Sales $7.0M Sales Manager Management Team ( Sales Manager, Installation Manager Min. $1.0M in net sales, 9.0 Sales VOC 4 for Sales Ring with Green Emerald Center Stone Min. $1.5M in net sales, 9.0 Sales VOC 4 for Upgrade Center Stone to Yellow Topaz Min. $2.0 in net sales, 9.0 Sales VOC 4 for Upgrade Center Stone to Black Onyx with Diamond Center Min. $7.0M in net sales, 9.0 Sales VOC4 for Sales Ring with Green Emerald Center Stone Highest % over 2016 Install Plan 5,achieve BOM Plan 5 and Min. 9.0 Sales and Install VOC 4 Sales Ring with Green Emerald Center Stone

5 THE HOME DEPOT INCENTIVE TRIP GUIDELINES All associates must achieve the stated qualification guidelines within the stated measurement period to be awarded the incentive trip. Qualifying period is defined as November 30, November 27, 2016 and all sales must be RTP d and reflected in the financial reporting and lead management system by December 5, 2016 at 10am ET. Results are cumulative and calculated per footnoted criteria for stated award. By participating in this award incentive trip, each associate who has been in position as of April 1, 2016 and one (1) guest 18-years of age or older accepts and agrees to be bound by these rules and by the decisions of The Home Depot which are final and binding on all matters relating to all aspects of the incentive trip. The trip is for a winning Associate and One adult guest that can be invited as long as the guest is 18 years of age or older. No children under 18. The Home Depot reserves the right to interpret rules and award trip based upon results according to Company records as of the completion of the program. The Home Depot reserves the right to modify or suspend the eligibility of an associate that is not in good standing as determined by the Home Depot Home Services HR team. Monthly standings and trip status based on the Finance Team s official calculations will be posted to SharePoint and sent via to al Leadership the second Friday of each fiscal month based on The Home Depot 2016 Fiscal Calendar. All official winners will be notified via no later than December 9 th, 2016 at which time registration will be open to all qualifiers. All winners will be provided a link via to register. Winners must be in possession of valid passports in order to accept this prize. Associates unable to make the scheduled trip must forfeit all rights and no substitution in the form of cash, compensation or other awards will be considered. The Home Depot reserves the right to cancel, or change destinations or alter the structure of this incentive program at any time prior to departure. Liability for taxes imposed on the 2016 contest award, taken in January 2017, will be the paid in full by The Home Depot based on the value of the trip(s) awarded. The income value of the award and the associate s tax coverage are only incurred if the trip is taken. FREQUENTLY ASKED QUESTIONS

6 Q. How is store penetration measured? A. Your store penetration is calculated by comparing the sales that you make from your primary stores and dividing them by the total sales, from those same stores, for D21, D22 and D23. For example, say you are the primary sales consultant for all HDE products at store 1001-Turlock. Your store penetration calculation would be: Store Penetration = Your total HDE Sales tied to 1001-Turlock / The total sales at Turlock in D21, D22 and D30 Q. How are we measured on VOC and what is the process for monitoring my performance on the survey? A. VOC will be calculated based on surveys taken (completed in the months) from December 1, 2015 until the award period ends on November 27, Sales Consultants and Managers will be scored based on question number 8 on the VOC survey, while ISMs will be scored based on question number 11. Your VOC results will vary slightly from those reflected on the HDE Scorecard that is distributed every Monday as the awards trip is monitoring the specific question to your role vs. aggregate of question 8/9/10 as shown in LMS. If you have any questions on how to influence your VOC scores, please reach out to your manager. Your total VOC score is devised by using the following calculation: VOC Score = Total score from all VOC survey responses from your designated question / total count of surveys taken from your designated question VOC Question 8 reads: How satisfied were you overall with the in-home consultation that occurred prior to your installation? VOC Question 11 reads: How satisfied were you overall with the installation team that worked on your project? VOC Process: The process involves the Convergys call center contacting the customer at a point-in-time following the signed completion certificate to ask the customer a series of questions on their satisfaction with the work performed by THD. These scores are entered into the company s LMS system and are calculated by the SC and ISM assigned to the job.

7 FREQUENTLY ASKED QUESTIONS Q. What tools are available to help me encourage customers to provide feedback on the VOC survey? A. Part of our sales process includes a leave behind at the point of sale on the project which includes a contact list showing the project team which includes branch associate team members and Ops Center team members. There is a VOC statement on this sheet where the SC should advise that we seek feedback and if we met expectation, we d like to earn a 10. The SC should also work with the install team in partnership to reinforce that if we meet expectation, have we earned a 10. Across the sale process, the install process, and post-sale customer engagement, the sales and install teams should be working together to create the care and engagement that earns the customer s confidence and satisfaction. These behaviors will drive strong VOC scores. Q. What happens if I do not have a 9.0 score at the end of the contest period on November 27, 2016? A. If the average score at the end of the measurement period is below a 9.0, then the criteria to earn the trip will not have been met. Based on 2015, the survey count averaged over 27 surveys per associate providing a statistically relevant sample size for the contest. Q. What happens if I do not have any results for the question that is used to monitor my success and ensure I qualify for the trip? A. Based on 2015, the volume of VOC scores for associates that earn or were near earning the award show the VOC counts are well within the range to produce a reliable VOC score.