Welcome to Freedom, the new Amadeus Loyalty Club.

Transcription

1 Welcome to Freedom, the new Amadeus Loyalty Club. With Freedom, our partner members benefit from: a. A prepaid Visa/Citibank card, offering total freedom of use at all retail stores accepting Visa as well as withdrawing cash at any ATM machine. b. More robust and transparent points calculation based on Net Ticketing bookings. c. The ability to view a detailed report at ticket number granulation level. Agents can easily reconcile these reports to their Amadeus Ticket Reports (TJQ) and even with the ones in their Back Office Systems. d. Added Value retail, entertainment and Travel Industry discounts upon producing a valid Amadeus Freedom card. e. Prompt point allocation and payment into the individual Citibank eaccount, before the 7 th (UAE) working day of the following month. f. Full Help Desk support on Freedom programme related matters during business hours and up to date FAQs on the Freedom portal available 24/7. In order to clarify the main aspects and benefits of the new programme, we have put together answers to the following list of Frequently Asked Questions: a) The Freedom card and system. Q: How do I access my Freedom account if I am an Amadeus Premium member already? A: You can use your Amadeus Premium Plus username/password at:

2 Q: If I am an Amadeus Premium member, when can I collect/receive my new Freedom card? A: You are welcome to pass by to your local Amadeus Gulf office to collect your new Freedom card during business hours. Please bring an ID in order to officially receive your envelope. Alternatively, your Amadeus Account Manager could bring all the cards for users in your office to your location. Please contact your Account Manager. Q: How can I use the Freedom card? A: The Freedom Visa prepaid card works just like any prepaid card and similar to the Premium Plus one. It can be used at all retail outlets that accept Visa and to withdraw cash from any ATM worldwide. Q: How can I enroll in the Freedom programme? A: Access the Freedom portal at (or access our website and click on Customer Area ) and create a profile. Discuss the details of the programme for your Travel Agency with your Amadeus Account Manager and get your application approved. Subsequent to the approval in the Freedom system, you will start accumulating points based on your Net Ticketing productivity from the consequent month and start receiving monthly payments in your Freedom Citibank account from the following month. b) New Net Ticketing calculation method and its benefits Q: What is the main concept behind Net Ticketed bookings? A: The points are calculated as per a new, more robust concept - the monthly Net Ticketing (NT) reports. NT is a method of calculation based on First Owner concept (while the previous Net Booking concept was based on Last Owner concept). Basically, a NT point (booking or segment or leg) is awarded when a valid segment in a PNR created in the Amadeus GDS gets ticketed in any Amadeus location/oid. Segments that are Refunded or Voided naturally result in deductions for the month. A comprehensive and self-explanatory Quick Reference Guide to the Net Ticketing calculation method which includes scenarios and examples is available on the Amadeus Freedom portal. Q: What is the most important change moving from Net Bookings to Net Ticketed bookings? A: The most important change is that the so called Unproductive (HX, UN, UC, NO status) segments and segments cancelled on the day of departure (CODD) for which airlines send ADMs to agents are not counted (since they cannot ever be ticketed or produce revenue for the airline). This way, the points awarded display a clean representation of the real passenger/flight activity of a Travel Agent.

3 Q: How will the net ticketed count compare with the previous method? A: This depends on the activity of each agent. All valid segments that are ticketed and not Voided or Refunded will be counted towards the individual Sine-In productivity. CODD and Unproductive segments are not counted. However, the seasonality of Net Ticketing can be quite different to previous, Net Bookings one. Hence in some months your count could be higher than in the previous method and in some other months lower. Across the whole business we see that Net Ticketing count is close to the booking basis on which we were previously crediting agents. c) Detailed Ticketing transaction mid-office type report for your Username and Sine-In under your Freedom portal profile in a format of the following type: TRANSACTION DATE EXCHANGE REISSUANCE INDICATOR EXCHANGED REISSUED COUPON REFUND COUPON AIR OPTION TYPE/MCO TYPE STP SITE PASSIVE BOOKING CURRENT EFFECTING PNR CREATION DATE PNR CREATOR AGENT SIGN IATA PNR RECORD LOCATOR SUFFIX TYPE OF SEGMENT VALIDATING CARRIER AIRLINE FLIGHT BOOKING CLASS ROUTE DATE OF TRAVEL CURRENCY COST BEFORE TAX Terms & Conditions apply d) Value Add-Ons Q: What kind of value Add-Ons can we expect from the Freedom programme? A: We are working with various suppliers such as important/regional retail supermarket chains, hotel chains, entertainment suppliers and more to bring you many additional discounts and other benefits. You will be kept up to date with the list of benefits via communications, the Freedom portal and your Amadeus Account Manager. Watch this space for great news soon

4 e) Timely payments commitment Q: When can I expect the monthly payments to arrive in my Citibank eaccount? A: With Premium, the reports used for calculating the individual points arrived at the end of each consequent month. With Freedom and its new method, the relevant reports will be received much earlier, enabling us to process your payments much prompter. We are committed to finalise the monthly payments by the 7 th UAE working day of any month for the previous month s productivity rewards. For your benefit, we want to make this the fastest such process in the market Terms & Conditions apply exceptions may occur due to unforeseen situations. Q: When will the first payment occur? A: By mid-september, your new Amadeus Freedom-Citibank eaccount will be credited with the individual Sine-In booking productivity for the months of July and August Simply call Citibank on the number you will find on the back of your card to activate it and start enjoying your new Amadeus Freedom benefits. f) Full Freedom system support during our Help-Desk extended business hours Q: For Premium Plus we only had access to limited support hours and availability. A: With Freedom, we are adding the great benefit of having access to our professional, fullfledged Help-Desk to log your Freedom related queries and cases.

5 You can find these FAQs and other useful information about Amadeus Freedom on the Freedom portal under Terms & Conditions, Help and FAQs: For any questions related to the Fr e e d om programme, please call our Help-Desk: Abu Dhabi Bahrain Dubai Oman or send an to our Help-Desk at freedom@amadeus.ae