Optimize Your Practice s Performance

Transcription

1 Optimize Your Practice s Performance POWERING SUCCESSFUL PRACTICES vetstreetpro.com sales@vetstreet.com POWERING SUCCESSFUL PRACTICES

2 You became a veterinarian for one simple reason: You love animals. Your clients share that same love for their pets. At Vetstreet the leading provider of integrated veterinary marketing solutions we are 100% focused on improving the relationship between veterinarians and the pet owners they partner with in caring for pets. Our commitment to you IMPROVE COMPLIANCE Clients must be reminded multiple times, multiple ways. * Wendy S. Myers for Vetstreet Communication Solutions for Veterinarians Vetstreet Premier Reminder System Our Premier Reminder System offers three great communication tools that will have your clients visiting your practice more often. It s as easy as Postcard reminder: With multiple unique design options, our postcards keep you top of mind with clients. Improve compliance Increase patient visits Strengthen your online presence 2. HealthyPet magazine: Educational, informative, and geared specifically toward pet owners, this healthcare reminder magazine features a customizable 4-page cover wrap with messages and coupons, as well as your logo and staff photo. 3. or text reminder: Sending automated s and texts offers a convenient way to remind your clients and helps ensure your practice is part of your clients pet health plan. Reach more clients Grow revenue Build client loyalty You should expect a 70% response rate once clients receive first, second, and third reminders. * Wendy S. Myers for Vetstreet *Source: Increase Compliance for Preventive Care with These Reminder Improvements

3 STRENGTHEN YOUR ONLINE PRESENCE INCREASE PATIENT VISITS Reputation Engagement The first thing a prospective client will check when seeking out a veterinary practice is its online I am extremely satisfied with my Social Management Listing Optimization Service! I thought Vetstreet s Social Management solution is a multi-faceted I could quickly update our hospital s online marketing and management tool that allows your business listings on my own, but practice to work through a single dashboard to update after spending hours each day for your business listings and respond to reviews on multiple four days straight, I finally gave up. sites like Google+, Yelp, Facebook, and others. I ran into so many roadblocks with reputation. Reviews on social media sites like Facebook, Yelp, and Google+ are overtaking word-of-mouth Business Listing Optimization as the best source for practice recommendations. Is your reputation at risk? Vetstreet experts make sure that your practice s listings on top social sites are optimized. This service helps Vetstreet s unique Reputation Engagement Program lays the foundation for building a stellar practice reputation. It starts with Thank You s and includes: decision to use Vetstreet s Business customers find your practice online and ensures that your practice s list of services, hours of operation, and phone number are correct. Smart surveys Reviews 73% of consumers lose trust in brands due to inaccurate local business listings. Social sharing Source: Placeable Customization & personalization Targeting list of services, codes, and descriptions Google and other sites, and it was taking too much time away from other parts of my job. Vetstreet s Social Management team took care of all the work for me and made the important updates necessary to help us attract more new clients online. It was well worth the cost to have the experts do the work! Angela Cerone, Practice Manager New Rochelle Animal Hospital Reply to Review Our reputation experts will partner with your practice to monitor and manage your practice s online 79% of consumers trust online reviews as much as personal recommendations. reputation. We ll determine the best responses to reviews, craft custom replies to every review on your behalf, and alert your practice when each new review is posted. Source: Local Consumer Review Survey 68% of consumers say that a business s response to reviews helps them decide whether they are going to patronize that business. Source: TripAdvisor

4 REACH MORE CLIENTS Appointment and Healthcare Reminders It s easy for things to get lost in an inbox. With Vetstreet s personalized s and texts for Appointment and Healthcare Reminders, your practice s messages will get noticed. Pet owners receive automatic reminder s and texts that are branded to your practice. Easy and Effective Automated: You can keep working while your clients keep their appointments. Ready-to-use: templates are designed to grab attention in crowded inboxes. Personalized: Clients receive messages addressed specifically to them and their pets. Convenient: Clients can confirm an appointment with one simple click or text. Value to Your Practice Your staff has fewer calls to make about unconfirmed and missed appointments. Your clients remember to keep their appointments. Your business revenue grows. Most text messages are read within 3 minutes, with a 45% response rate. Sources: Connect Mogul, Velocity Our practice had been looking into options for text messaging, and when Vetstreet launched its program we were one of the first to sign up. Compliance has increased across the board, particularly in wellness care and parasite prevention. We ve updated our reminder codes so clients receive texts not only about making appointments for exams and vaccines but also about picking up things like heartworm and flea & tick preventives. Scott Denhart, Office Manager Eastown Animal Hospital, Des Moines, IA

5 GROW REVENUE Vetstreet s programs help educate clients, improve compliance and reengage non-active clients. The bottom line is higher revenue and healthier pets. Mark Opperman, CVPM Complimentary Partner Programs Vetstreet s Complimentary Partner Programs provide unique opportunities for your practice to increase client traffic and revenue through targeted marketing. We partner with top animal health companies to provide your clients with exclusive product offers. These programs educate and engage your clients by: Encouraging return visits to your practice Increasing compliance Driving purchases of products/services Enhancing client engagement and excitement Educating clients on the importance of routine preventive care

6 BUILD CLIENT LOYALTY Pet ID Cards Be your clients #1 resource for pet health information, and ensure your practice is top of mind in case of emergency. Pet ID cards provide a valuable resource and keepsake for your clients. For your convenience, Pet ID cards are completely automated and sent by Vetstreet on behalf of your practice. Clients who carry Pet ID cards maintain a constant connection with your practice. Value for your clients Practice information always handy Accurate pet health information easily accessible for traveling, boarding, and emergencies Convenient way to show pet photos to friends and family Value for your practice Personalizes the veterinarian pet owner experience with a show of thoughtfulness and generosity Provides a valuable resource for loyal clients Drives office visits with vaccination schedules and exam dates Our vet gave us Pet ID cards, and with nine pets they are just wonderful! They help me remember all the different due dates. For the dogs, it s great to keep the cards in my purse and when we go to the groomer or any place that needs proof of vaccination we have these cards to show. It s also nice that they are personalized with each pet s photo. I love these cards and love our vet for giving them to us! Laurie Schmidt, Indianapolis, IN