Dealer/Distributor Information and FAQs

Transcription

1 Dealer/Distributor Information and FAQs

2 Dealer/Distributor Overview The Truck Bucks rewards card is a program designed to help increase your sales and customer base by offering discounts on parts and services provided by your location. The program is aimed at owner/operators, independent repair shops, and small fleets (less than 25 trucks). How to log in to Truck Bucks Truck Bucks is on the Parts Resource Center (PRC) through dtnaconnect.com Enrolling your Customers You can sign up your customers on site through the Truck Bucks site on the PRC or they can sign up on their own at mytruckbucks.com. Once they are signed up they will be given a membership number that can be used immediately. A permanent card will be sent to them within two weeks. Discounts Discounts are preloaded on the card and are tracked by membership number. Each card holder will be allowed a certain amount of redemptions per promotion. As they are redeemed they will be deducted from the card. The customer will be able to track their redemptions on line at any time. Duration of Promotions Each promotion will be loaded with an expiration date or while supplies last. The length and terms of the promotion will be determined by the product segment manager.

3 Redemption Process When you have a customer who is making a redemption, go to the Dealer/Distributor Truck Bucks site which is located on the Parts Resource Center on dtnaconnect.com Enter your customer s card number and it will show you what offers they have available. If the card number is not available, you can look up their account by their phone number or address. You then indicate what they buy, enter the invoice number on the screen where indicated and that s it. Deduct the discount total from their invoice. Their card is automatically updated with their new redemption levels. We will automatically receive a report on the discounts you gave the customer and will add it to your monthly credits which will be processed the month following the transaction. Claim Process You don t have to fax anything or go on line to get your credit. Just be sure that the discount and promotion code is clearly indicated on the customer invoice. Once you enter the discount on the customer s membership page at time of purchase (through dtnaconnect.com), a report will be sent to Daimler Trucks North America and your parts account will then be credited for all Truck Bucks redemptions that you made. Please note that although you do not have to make a formal claim, all redemptions made by your location will be tracked and audited. Auditing will be done periodically by DTNA by requesting specific invoices on certain redemptions. Please keep your invoices for 24 months.

4 Increasing Sales For marketing purposes you will be able to print a list of current specials which you can post in your parts area to encourage upsells. Maybe your customer wasn t planning on buying wiper blades, but seeing that they can get $2 off, up to 5 sets, they decide they might as well stock up! Or maybe they decide that they will get a new bumper to replace the dented one since it is $20 off! You can also use the Parts Promoter direct mail program to promote Truck Bucks. The templates are being updated to include a Truck Bucks price option and there will be ads in the library to choose to include on your flyers. This program will be widely promoted through various efforts and that will help get new customers in your doors. Training If you missed the webinars, you can copy this link in to your browser to hear a recording of the March 24, 2014 webinar. Your RPM will also be able to assist with questions.

5 Q. Will DTNA control my pricing on retail parts? A. No. You will continue to choose the pricing that fits your market. You will be required to honor the discount on the card which will be a dollar off amount of your price. Q. Is the discount negotiable? A. No, you must honor the discount that is loaded in the program. Q. Who determines which parts are discounted? A. The discounts and length of the promotion is determined by the Parts Marketing group. We included highly competitive/commodity products including proprietary, Detroit engine and Alliance parts. A dealer/distributor can request parts be added by contacting their DPM. Q. How long will the promotions run? A. Promotions will vary from 30 days to several months. Promotions are on a while supply lasts basis, so if the supply runs out before the expiration date the promotion will be removed from the system. Q. If I have a truck in my shop that needs parts, can I use Truck Bucks? A. Yes. Service promotions will be added in the future but in the meantime if a TB part is used for service the discount can be taken on that part.

6 Q. How do I submit a claim for reimbursement? A. Claims are automatically submitted when you make a sale and you do not need to submit anything! On the customer screen, just enter the invoice number and hit submit. Write the promotion number on the invoice and save it for two years. Your claim will automatically be submitted and you will be credited to your open parts account by the middle of the month following the transaction. Random auditing will be done to ensure all program guidelines are being followed. Q. Will we be given advance notice on upcoming discounts? A. It depends on the offer. There will be some long term discounts in which case you will have a chance to order stock. There will occasionally be short term offers designed to generate quick sales and advance notice may not be an option. Q. Where can the Truck Bucks rewards card be used? A. The card can be used at all participating Detroit, Freightliner, Western Star and Thomas Bus locations in the US and Canada. Q. Can Satellite Dealers use the program? A. Yes, any location with a dealer code has the option of using the program. Q. How can our sales staff get training on this program? A. Copy this link into your browser to hear a recording of a webinar given before the launch Your DPM will also be able to review the program with your staff.

7 Q. Are the product quantity restrictions the same on all customers Truck Buck cards? A. Yes, each customer starts with the same specials and available quantities. Q. How do distributors participate in the program for products we do not have access i.e. Alliance? A. The customer site (through mytruckbucks.com) indicates where the customer can purchase the products Dealer, Distributor, Thomas Built Bus locations or a combination of the three. You can redeem the discounts on the products you are authorized to sell. Q. How will the credit be titled on DTNA parts invoice? A. The credit will note Truck Bucks and the invoice number you entered in the system. Q. Does the promotion code have to be included anywhere on the invoice? A. Yes, write each promotion code on the invoice and file it for at least two years. Q. Can fleets participate in the program? A. The program is designed for owner/operators and small fleets (less than 25 units). Larger fleets should be directed to Fleet Sales for information on fleet programs. Q. How would you sign up a small fleet with two locations? A. You should sign up the person responsible for buying the parts, whether that is the driver or an office based employee. Cards will be monitored for duplicate accounts based on and physical addresses.

8 Q. How will a customer know which products are discounted? A. Customers can go to the mytruckbucks.com website to see all current offers. They will also receive notifications of new promotions. Q. Is an required to register? A. Yes, an is required so that we can notify customers of upcoming promotions and is also one of the ways to search for a customer if they don t have their membership card at the time of purchase. Q. How do we deal with returned parts that were purchased with a discount? A. When you look up a customer and access their account, there is an option to Return Parts. If you have already been credited for that transaction, your account will be debited. Q. How will the credit be titled on the DTNA parts invoice? A. The credit will note Truck Bucks and the invoice number you entered in the system. Q. Can I get a list of customers that signed up A. Yes, you can get a list of customers that have signed up at your dealership. This feature is available under the dealer Truck Bucks site under Reports.

9 Q. Do all dealers/distributors have to participate in Truck Bucks? A. No, participation in Truck Bucks is not required. We track all dealers that use Truck Buck and only participating dealers, meaning a dealer that has made at least one Truck Bucks transaction in the past six months, show up for customers on the site and on the kiosks. Customers can use this feature to find their nearest participating Truck Bucks dealer. Q. Who do I contact if I have a question or issue with the program? A. If you have feedback or input on the program itself, please send all comments to Nancy.Mould@daimler.com If you have a technical problem with the site, help@truckbucks.com or call (844-TruckBK).