5 Easy Steps to List & Sell On ebay

Transcription

1 5 Easy Steps to List & Sell On ebay (888)

2 1 TABLE OF CONTENTS Introduction page 2 Step 1: Registration page 4 Step 2: Creating a Seller Account page 6 Step 3: Doing Research is Always a Smart Thing page 9 Step 4: Listing Your Item page 13 Step 5: You ve Sold Your Item! Now What?! page 25 Your Item Didn t Sell? Problems with the Buyer? page 31 The Last Word page 36

3 2 Introduction Selling on ebay is a great way to clear your home of unwanted items and to make extra money doing it! In order to sell an item on ebay, you will need to: Become a registered ebay member Create a Seller s account There is no charge or fee to do either of these. On ebay, you re allowed you to list 50 items every month for free. And for most listings, they also allow you to list up to 12 pictures per item for free. You only pay fees if your item sells! And even then, the fee is only 9% of the total selling price (including the shipping charges). The folks at ebay have worked hard to make the process of listing an item as easy and painless as it can possibly be. However, if you do end up having additional questions, just click on the Customer Support tab at the top right-hand side of their homepage.

4 3 They have a very thorough help center, filled with tons of Frequently Asked Questions, and a very interactive search bar. You can search a few keywords, like Selling fees or even an entire sentence, such as How do I cancel a listing? And if you still can t find what you re looking for, they always offer the option of talking to an actual human. Their customer service representatives are very helpful, and they want you to feel confident and educated throughout the selling process. All you have to do is click on Contact ebay. So if you re ready to list some unwanted items and make some extra cash, let s get started!

5 4 Step 1: Registration To register, go to and click on the Register button at the top left corner. It will take you here:

6 5 In order to register for an ebay account, you will need to: 1. Enter your first and last name, along with the address you would like associated with your account. 2. Choose a username and a password that you will remember. When you click Submit you are agreeing that you ve accepted the User Agreement and Privacy Policy. (Feel free to read them, if you d like.) You ll see a confirmation message with your username and address. If the information is correct, click the Yes, continue button. Congratulations you re now registered!

7 6 Step Two: Creating a Seller Account You need to create a Seller s account before you can list items to sell on ebay. To start creating your Seller s account, click on Sell on the top right-hand side on ebay s home page. It will take you to this screen:

8 7 1. Enter Additional Information You will need to enter your street address and phone number, along with choosing a security question and answer then click Continue. It will then ask you to review your information. Once your personal information is correct, select My information is correct - then click Continue. In order to confirm your phone number, ebay will need to send you a four digit PIN either by automated call or by text message to the phone number you provided. I opted for a text message, which was sent directly to my cell phone: You will need to enter that PIN on ebay to continue with the process of creating your Seller account. Once you enter the PIN, click the Continue button. (Note if you are having trouble, contact ebay by clicking on Contact Us. ) 2. Select your automatic payment method Decide how you would like to pay for your ebay fees and any reimbursements for claims under the ebay Buyer Protection Policy. You can choose to use any of the following methods of payment: Credit or Debit Card Checking Account Paypal Account* (Note If you prefer to have your payments and fees processed through Paypal, we recommend you start the process of creating a Paypal account and getting it verified. Getting verified confirms your identity, increases the security of your Paypal transactions, and increases your credibility with

9 8 Buyers and Sellers. This process can take a few days to complete, but it s well worth the effort, so it s best to start as soon as possible.) If you choose to use a debit/credit card, ensure your card is accepted by: Make sure your credit card number is correct. Check your address it must match the billing address on your monthly statements. Make sure your account is in good standing. Make sure your account does not have an internet or phone order block. For debit cards, ebay only accepts Visa or Mastercard. If you choose to use a checking account, to ensure that your account is accepted: Making sure your routing number is correct. You ll find your routing number on the bottom of your checks. Routing numbers are 9 digits long and are typically the set of numbers on the bottom left of your check. Making sure your checking account number is correct. You ll find your checking account number on the bottom of your checks, typically to the right of your routing number. You can also get your account number by signing into your account online, or contacting your bank. Choose which method you would like to use, and then click Continue. That s it! Now you re ready to sell on ebay.

10 9 Step Three: Doing Research is Always a Smart Thing It is smart to do a little bit of research before you list your item on ebay. Doing your research will help you get a better idea of how much you can expect to get, and if adding any optional upgrades to your listing will help it sell faster and/or for more money. Before you list your item: 1. Look for similar items that have recently been listed on ebay. In order to get an idea of how much you should list your item for, you should search for your item, or items similar to yours, in the Completed Listings section on ebay. The benefit of searching through the Completed Listings is that you will be able to browse through listings where bidding has ended, and see whether or not the item was sold. It will also show you how much the item was listed for. Let s say that you are trying to sell a vintage map of Paris. Go to and enter vintage Paris map into the search bar.

11 10 Once the search results page has loaded, look along the left-hand column for More refinements and click on it. A window will pop up with additional options. Click on the Show only tab and then check the Completed listings box and then click Go.

12 11 Choosing this option will show you all of the listings that have ended within the past month. It will also show if the item was sold (price will be green) or the item was not sold (price will be in red). This will give you an idea of where to start the price on your auction. 2. Look into upgrades for your listing. Listing an item in an auction style is free on ebay. You are also allowed to add an optional Buy it Now price, which buyers can choose to pay in order to immediately end the auction and ensure that they get the item. However, there are lots of additional upgrades you can choose to add an extra boost to your listing and attract more buyers. The fees for adding these upgrades are generally flat rates, ranging from 10 cents to $4.00. These optional upgrades include: Gallery Plus Adds a larger picture of your item to the search results page. Listing Designer Helps you personalize your listing by adding a theme to the listing page.

13 12 Subtitle Adds a brief additional description of your item on the search results page to help your item stand out. Value Pack Includes Gallery Plus, Listing Designer and Subtitle. Bold Displays your item title in bold on the search results page. Scheduled Listing Allows you to set a specific start or end date to your listing in advance. List in Two Categories Allows you to choose two different categories for your item to fall under. For example, if you are listing your vintage Paris map, you can choose Antiques which has a Maps, Atlases & Globes option, and also Travel, which has a Maps option. This increases your chances of people finding your item. International Site Visibility Adds your item to ebay s international sites. That way, someone from Japan, Australia, even Argentina or England can buy your item! This is not suggested for large or heavy items. International shipping can be expensive, but if your item is a manageable size, it might be very beneficial to widen your market to the international level. Reserve Price Adds a minimum price that must be met in order for your item to sell. This is good for collectibles or items that you know are valuable. You can start your auction low to attract bidders, but you can add a reserve price much higher, so you don t end up selling your item for less than you feel comfortable receiving. 10 Day Duration Extends your auction from the average 7 days to 10 days. You don t have to add any of these options in order to guarantee that your item sells. These are only optional upgrades that can help your listing stand out against your competition. Once you decide on a starting price and what upgrades (if any) you would like to add, you are ready to list your item!

14 13 Step Four: Listing Your Item To create a listing, you should be ready to provide the following: Title for your item Picture Description Price Shipping method Payment information Get Started Click Sell at the top right-hand side of ebay s homepage. (You may need to sign in.) It will take you to this screen: Start by describing what you re selling in 4 to 5 keywords maximum. This gives ebay an idea of what you re selling, and will help them automatically find the category which would be best to list your item in. In this instance, we are selling a vintage Paris map as a selling example. On the next page, it is going to ask you to choose a category. Choosing the best category for your item makes it easier for buyers to find your listing. If ebay has not chosen a category, or you would like to choose another category, then you can choose the category most relevant to your item. We

15 14 are going to choose Antiques, which automatically brought up Maps, Atlases & Globes. We click on Maps, Atlases & Globes, followed by clicking on Europe and then See all. Since we do not know the date of the map, we click on Unknown. Next, ebay will ask you to review your category choices. If you need to change anything, click the Change button. If it s correct, click on Create your listing. You will then be taken to the Describe it page. This is where you will provide the title, picture, and description your item. Describe It Page 1. Give your listing a title. The first thing you will do on the Describe it page is to provide your item with a title. This will be the title that is displayed in the search results page. This is one of the most important parts of your listing. This will be the first impression your item makes on potential buyers. A good title is clear, complete and descriptive.

16 15 Here are some tips for writing an effective title: Use descriptive keywords to clearly and accurately convey what you re selling. You re allowed to use up to 80 characters, but try and keep it to the point. Include any brand name, product number, model number, artist s name, or designer. Along with the color, size and condition. Don t use words like Wow! or Look! Buyers don t search for those types of words. Make sure all of your spelling is correct. Don t use all capital letters. Don t include misleading information, or try to entice buyers with words like prohibited, banned, illegal, or outlawed. Don t try to compare your item to another, or include brand names other than the one that made your item. For example, don t say, Canon camera, just like a Nikon. This is called keyword spamming and is not allowed on ebay. 2. Upload picture(s). To make your listing even more engaging and reduce the time you spend answering questions from potential buyers and bidders, you should add at least one picture. Since ebay allows you to add up to 12 pictures free for most listings, adding multiple pictures from different angles, or close-up pictures showing some detail, is better. Pictures should be high quality and in full color. If your item has any physical damage (such as chips, scratches, pulls in the thread, or discoloration) it is best to add detailed pictures of the damage.

17 16 To add pictures to your listing, click on Add photos. Find and upload the picture you would like to add first. This picture will be the main picture, and will come up in the search results page. Once it uploads, you can click on Add photos to add additional pictures to your listing. If you need to adjust any picture, you can hover your mouse over the picture, and edit and remove will pop up over the picture. 3. Add item specifics. This is optional, but if added, can help attract more potential buyers. Buyers have the ability to choose specifics once they search for an item. It is used to filter out items that they are not looking for.

18 17 To add item specifics, click on Show item specifics (optional), which will open a hidden list of dropdown options. Each list of item specifics is unique to the category that you chose. Some item specifics include size, brand, condition, material, etc. Fill in only what you are accurately able to. It is not mandatory to choose an option for every item specific listed. It is more important to provide only accurate facts about the item. So, it is better to leave it blank than to guess. Once you have filled in any item specifics you are able to provide, you re ready to move on to the description. 4. Describe your item. The description is your opportunity to provide buyers with more information about the item. Be sure to use complete sentences and check your description for spelling or grammar errors before you are done. It is best to organize your information in paragraphs and group similar bits of information together, and to make the description as readable as possible.

19 18 Start with the most important details that buyers need first: Include specific descriptive information like size, shape, color, age, manufacturing date, company/author/artist, and notable features or markings. Clearly state the item s condition (such as new, used, or still under warranty.) Be sure to be very detailed if there are any flaws, defects or repairs. Honesty here is truly the best policy. In a separate short paragraph, consider including a story about the item, or why you think it is appealing. Including a story or personal opinion adds a human touch to the listing, and can boost bids and sales. There are some things that you should avoid when writing your description: Don t add anything that isn t true. Don t write the complete description in all capital letters or use multiple fonts or colors. People like reading books, and no book is written in all capital letters, with ever-changing fonts and colors. It is easier for people to read a clear, clean, easy-to-read description, so try to keep yours as clear and clean as possible. Avoid including negative comments. Don t use descriptions copied word-for-word from other sources. These include ecommerce websites, other ebay listings, manufacturer websites, etc. Don t include any trademarked logos, unless you have permission to use them. Once you are done with the description, you can click on next and move on to the Set Price page. Set Price Now the time has come to deal with the all-important price issue. But first, you need to choose the listing style (auction or fixed price) then you ll set the price, and choose the length of the listing.

20 19 1. Choose a listing style Auction or Buy It Now. Your first 50 auction style listings every month are free and are recommended as the best option by ebay. Buyers are almost twice as likely to purchase an item when it is listed in an auction style. Auction style listings allows for the possibility (but not certainty) of a bidding war. In the event that you only have one or two bidders, your item might sell for the opening price, or slightly higher. However, you have the option to add a Reserve price to your auction style listing, which allows you to set a minimum price that you are willing to accept for your item. For example, you may set the starting bid at $.99, but you can set your Reserve price for $25. This option allows buyers to bid on your item, but if the price does not reach $25, then your item will not sell. If you choose to add a Reserve price to your listing, you will be charged a small fee. If you choose an auction style listing, ebay also offers you the ability to add a Buy it now price free on your first 50 listings every month. If a buyer chooses to pay the Buy it now price, it will end the auction immediately. The Buy it now price has to be 20% more than the starting bid. For example, if you are starting the auction at $20, the Buy it now price must be at least $24. A fixed price listing lists the item with a Buy it now price and doesn t allow bidding. If you want to use a fixed price listing, you can also choose the Best offer function, which allows bidders to send you an offer for your consideration. You ll be charged a small fee if you select the fixed price listing. 2. Set the price. Once you decide on a listing style, it s time to enter a price. If you chose an auction style, enter in the starting price. If you chose the fixed price listing, enter the fixed price. Be sure to choose a price you can live with, especially if you chose an auction style. If you only have one bidder, your item will sell for the opening price. So make sure you don t start the opening bid lower than you re comfortable with, unless you choose to add a Reserve price. Since you have done your research on completed listings, you should have an idea of what price you should list your item for.

21 20 3. Choose the length of the listing. If you are listing your item as an auction style listing, you have the choice to list your item for 1, 3, 5, 7 or 10 days. Choosing 1, 3, 5 and 7 days is free, but if you want to choose a 10 day listing, you will be charged a small fee. However, the average listing lasts 7 days. Generally, the longer the listing is active, the more likely it is to be seen by potential buyers. It is recommended that you set up your listing to run through a weekend, because that is when most people are doing their shopping. If you are listing your item as a fixed price listing, you can choose between 3, 5, 7, 10, or 30 days, or you can choose Good til Cancelled (which is active until you choose to cancel the listing.) Since you are charged a small fee to choose a fixed price listing, there is no charge for any length you choose. Once you have chosen the listing style, set your price and set the duration of your sale, then click on Next to be taken to the Select Shipping section. Don t worry - you re almost done! Select Shipping You have the option to charge the buyer for the shipping cost, or you can offer free shipping. Offering free shipping can help attract buyers, but is not necessary in order to sell your item. You can also add international shipping if you choose to make your item available to other countries. On this page, you will see that ebay offers you the option to Select the shipping option most sellers use. This option estimates the size and weight of your item, and estimates the best shipping method you might use and the cost. You have the following three options: Choose the suggested shipping method and cost by ebay. Offer free shipping. Click on the Create your own shipping option bubble, which gives you the ability to customize the shipping to fit for you. If you choose this option, you can set a flat rate for shipping, or calculate the actual cost.

22 21 If you choose to Create your own shipping option, you have two choices: 1. Set a flat rate. Click on Charge a flat cost, then choose the shipping method you will use, and set the flat rate cost. You can also offer several shipping methods by clicking on Add another shipping option. This will allow the buyer to choose the shipping method they would like to use. For example, you can offer USPS Priority, which takes approximately 2 to3 business days and is slightly more expense than other methods. You can also offer USPS First Class, which generally takes more time, but is less expensive than USPS Priority. This way, the buyer can choose to pay more and get it faster, or pay less and wait a few more days. 2. Calculate the actual cost. Click on Calculate actual cost, and then adjust the weight, packaging, size, and the shipping method you are going to use. This option will calculate the shipping cost depending on the buyer s location, and will charge them that price.

23 22 (Note Including a tracking number is not required by ebay. However, if you do not provide a tracking number, ebay will place a hold on your funds for 21 days to make sure the item has been received. This is for the buyer s protection. If you do provide a tracking number, it provides proof that you have shipped the item, and ebay will only hold your funds for approximately 24 hours.) If you choose to offer your item to other countries, you have the option to add international shipping. This is not necessary to sell your item. If you check the Add international shipping, ebay will automatically add the same shipping cost method you chose for domestic shipping (ie - charging a flat rate or calculating actual cost.) It also asks you to specify between Worldwide and Canada. Shipping costs are very different when you ship to Canada versus the rest of the world, so ebay allows you to offer shipping to Canada separately, if you d like. It is important to do your research if you choose to charge a flat rate. International shipping can be very expensive. Make sure you charge enough to cover all of the costs, so you don t end up paying for any shipping costs out of your own pocket. Once you have all of the shipping costs settled, click on Next to be taken to the Review section. Only one more step to go! Review This is important! The review page allows you to check your listing before you commit to publish it on ebay, and edit any section that would need editing. Make sure to check for any spelling or grammatical errors, double check that the pictures you chose are correct, and that the prices listed are the prices you have entered. On this page, you will also see a breakdown of the fees (if any) that will be charged once you list your item. Look over each section carefully and be certain all of the information listed is correct. If you need to edit any information, just click on Edit to the right of the section and make the necessary adjustments.

24 23 *It is vital that you take a good look at the Selling preferences section. Why? Because this section specifies your: Handling time (the time it will take you to ship the item once ebay notifies you they ve received the buyer s payment and that usually takes 3 business days.) Return policy Item location Payment method you accept. (The ebay account shown above is linked to a Paypal account.) You can edit any of these by clicking Edit on the right. You can also click on Preview your listing at the bottom of the page. A pop up window will appear so you can see what your listing will look like when a potential buyer views it. Check it to make sure things line up right, the pictures are focused, and the listing looks appealing. You will then have the opportunity to change any problems you may have with your listing. Once you re satisfied that everything is perfect, it s time to officially list your item. It s time to take a deep breath and click the List button.

25 24 Bingo! Your item is now listed on ebay! How to Check the Status of Your Listing Checking the status of your listing allows you to see: How many people have viewed it If anyone is watching it How many bids it has If any buyers have sent you messages How much time is left To check the status of your listing, hover your mouse over the My ebay tab, and click on Selling. You can do this from any ebay page. This will take you to your selling summary page, where you can see your Active Selling, Sold, and Unsold listings, along with any Selling Reminders from ebay.

26 25 Step 6: You ve Sold Your Item! Now What?! Congratulations! Your item has sold! Now what? Checking the Status of Your Sale To check the status of your sale, login to your ebay account and go to your Selling section under My ebay. Scroll down to the Sold section and find your sold item. To the right of the item, you will see five icons. These icons represent the five stages to each sale. They are: Checkout complete (represented by a calculator) Paid (represented by a dollar sign) Item shipped (represented by an envelope) Feedback left (represented by a star and pen) Feedback received (represented by a star on a base) Payment When someone wins the auction, or if they choose the Buy It Now option, you will get an from ebay notifying you that your item has sold. If the buyer chooses the Buy it now option, they are required to submit payment immediately in order to complete the purchase. However, if the buyer bids on your item and wins the auction, immediate payment is not required. In that case, it is best to invoice the buyer through ebay. Although, in some cases, buyers will choose to pay for the item immediately in order to expedite the transaction. If the buyer has already paid for the item, the first icon (calculator) and second icon (dollar sign) will be in bold. If they are not in bold, then it is suggested that you send the buyer an invoice. In order to send and invoice, look to the right of the icons. You will see Action. Click on Action and find Send Invoice. Make sure that all of the information and prices are correct, and then click Send Invoice. The buyer will be notified by ebay that you have sent them an invoice for their purchase.

27 26 Once the invoice has been paid for, you will get an from the electronic payment company you chose (Paypal, etc.) confirming that the payment has been received. Then you can move on to shipping your item. (Note Depending on the electronic payment method you chose, the payment may not be automatically deposited into your bank account. Most companies require you to login and transfer the money from your electronic account to your bank account. Since each company is different, we suggest you login to your account and look through the Customer Service section for directions on how to do this. If you are still having problems, feel free to contact the company through their Contact Us option, or you can contact us. And remember! ebay may put a temporary hold on your funds for the buyer s protection, so they might not be available to transfer immediately.) If the buyer doesn t remit payment within four days from the end of the auction, you can open an Unpaid item case with ebay. In order to do so, please refer to Problems with the Buyer? in the next section. Shipping Once payment has been received, you will receive an from the electronic payment company you chose (Paypal, etc.) confirming that the payment has been received. The will also contain the name and address of the buyer. This is who and where you will ship the item to. You ll need to ship the item within the handling time you chose when you listed the item, which is generally 3 business days after ebay has received the buyer s payment (see page 23). It s also your responsibility to pack the item securely, in an adequately sized package and with the appropriate amount of packing protection. The last thing a buyer wants to receive is a broken or missing item which can happen if you don t protect it enough or don t secure the package closed with enough tape. (Note again Providing ebay and the buyer with a tracking number allows ebay to release your funds faster than without one. It can also be used as proof that you sent the item. But once again, it is not required.) Once you have the item securely packaged, you have three options for how you would like to ship it:

28 27 1. Ship it from your local shipping center (i.e. U.S. Post Office, UPS or Federal Express location) 2. Pay for shipping and print out a shipping label through ebay 3. Print out a shipping label from the online website for your shipper (i.e. or 1. Ship it from your local shipping center If you re new to selling on ebay, shipping from your local shipping center is probably the easiest way to ship your item. Going to a shipping center allows you to talk to an employee and ask any questions you may have about the shipping process. Just take your already packaged item to the shipping center, and they will walk you through the shipping process. Super easy, right? 2. Pay for shipping and print out a shipping label through ebay Once you re more familiar with ebay s process, choosing to print a shipping label through ebay can be just as easy as going to a shipping center. But you will need to provide the specific weight and dimensions of your package, so only use this option if you can accurately provide this information. In addition, you can only use this option if you are shipping via USPS or UPS. If you want to ship via FedEx, you will have to use one of their shipping center or their website ( In order to print a shipping label from ebay, start by going to your Selling section under My ebay. Scroll down to the Sold section and find the item you would like to ship. To the right of your listing, it will either say Print shipping label or More Actions. Either click on Print shipping label, or click on More Actions and then find Print shipping label. Follow the easy steps and fill in all of the necessary information. If you are using Paypal, the funds will be deducted from your account, or you can choose to pay for the shipping costs with a different method, such as a credit card or other electronic payment method. After you have submitted your payment, you will be taken to the page to print out your shipping label. Once you have printed out the shipping label, attach the label securely to your package and drop it off at your local shipping center or post office if you re shipping via USPS.

29 28 If you have any questions about doing this on their website, ebay can walk you through this process. All you have to do is click on Customer Support at the top right-hand corner of any ebay page. It will take you to a search page. Type print label from ebay in the search bar and then hit Search. Along the right-hand side, you will see Creating shipping labels and packing slips on ebay. This will give you step by step directions. 3. Print out a shipping label from the online website for your shipper If you re more familiar with shipping through USPS, FedEx or UPS you can sign up for an account with any of these companies on their respective websites ( and and print out a shipping label from your home computer. Some companies even offer a small discount if you print your shipping label out from their website. In addition, USPS includes a tracking number for free if you are using Priority Shipping. You ll need the specific weight and dimensions for your package. Just follow the easy steps on the website of your chosen shipper. Once you print out the shipping label, attach it securely to the package and drop it off at your local shipping center or post office.

30 29 After you ve shipped your package Once your item is shipped, you will need to mark your item as shipped on ebay. Start by going to your Selling section under My ebay, and find your listing under the Sold section. To the right of your listing, click on More options and click on Mark as shipped. If you have a tracking number to add, click on More options, and then click on Add tracking number. On the next page, enter the tracking number and the carrier (USPS, FedEx, USPS, etc.) and click Save. You re now done with shipping your item! Providing Feedback When an item sells on ebay, the buyer and the seller have the opportunity to leave feedback for one another. This is not a necessary process, but buyers and sellers with higher feedback ratings are viewed as more reliable and secure than ones with little to no feedback ratings. Sellers should leave feedback for buyers that comments on the quickness of their payment and how smooth the process was. Buyers should leave feedback about how you, the seller, communicated with them throughout the process, if the item was shipped in the appropriate amount of time, and if the item was received as described in the listing. (Note: Communication doesn t necessarily mean that you wrote to the buyer during the transaction. It can mean that you were quick to mark the item as shipped and provide the tracking number. Forgetting to mark the item as shipped or failing to provide the tracking number for days can be very irritating for a buyer. They are excited to receive the item, so they would like to accurately gage when it will arrive.) To leave feedback, go to your Selling section under My ebay and find your listing under the Sold section. To the right of the listing, it will either say Leave feedback or More options. Either click on Leave feedback or click on More options and then choose Leave feedback. If the process was smooth and pleasant, you have the opportunity to leave a short comment about how the process went for you.

31 30 If you would like to leave positive feedback, click on Positive, leave a short comment, and then click Leave Feedback.

32 31 Relisting Your Item Not every item sells the first time you list it. If that happens, don t despair! The fine people at ebay make it easy to relist your item. Start by going to your Selling page. Scroll down to your Unsold listings and find the item you would like to relist. To the right of your listing, it will either say Relist or More Actions. Click on Relist, or click on More Actions and then find Relist. You will then have the opportunity to review the listing details. All of the information you entered the first time you listed your item will automatically be loaded to your new listing. If you want to keep everything the same, just scroll to the bottom of the page and click List your item. It s that easy! But if you d like to change anything the length of the listing, starting price, pictures, or any details or descriptions click on Edit listing. This page will look very similar to the description page that you filled out before you listed your item for the first time. The only difference will be that all of the information you originally entered (auction style, shipping information, price, etc.) will all be on one page, so you will have the ability to easily change anything about your listing.

33 32 Once you have finished editing your listing, simply click Continue at the bottom of the page to go back to the review page. Review the information one more time to make sure everything is correct, and then click List your item. Your item has now been edited and relisted. Problems with the Buyer? What do you do if the buyer doesn t pay? You may need a little patience when it comes to getting paid. ebay suggests that you wait up to four days to receive the payment from the buyer. If four days pass and you have not received payment from the buyer, try sending a message to the buyer. Maybe they forgot, or maybe there was a family emergency and they haven t been on their computer in days. You won t know unless you try talking to them. However, if they are unresponsive or you are unable to work things out directly with them, you can open an Unpaid item case with ebay. This allows ebay to contact the buyer directly to try and get you your payment. The buyer has four days after the Unpaid item case has been opened to remit their payment. To open an Unpaid item case, hover over the Customer Service tab at the top right-hand side of any ebay page, then click on Resolution Center.

34 33 On the next page, you will choose the I haven t received my payment yet option and then click Continue. On the next page, you will be asked for the item number. If you don t know, no worries! Just click on Look it up. A pop up window will appear with all of your recently sold items. Choose the item you would like to open the case for, and then click Continue. Follow the easy steps and once you are done, you have successfully opened your case with ebay. Once the Unpaid item case has been opened, it will be listed at the top of your Selling page, under Selling Reminders. You can also reference it by clicking on Resolution Center under Customer Support on the top righthand side of any ebay page. All of your open cases will be displayed at the bottom of the page and will include all of the details of each case (i.e. the date it was opened, closed, current status, etc.).

35 34 The buyer then has four days to pay for the item, contact you to request a payment extension, or try to work something else out. You are not required to agree to any other option other than payment within the four days. If it cannot be worked out, or the buyer does not pay after four days, then the case can be closed. This will automatically notify ebay, who will credit you for any fee they charged you when the listing ended (the Final Value Fee ). In order to close the case, go to the Resolution Center and find the case. Answer the question, Have you received payment from the buyer? and then click Close Case. How do you Report a Buyer to ebay? During the transaction, if the buyer has violated an ebay policy they ve made unreasonable demands, abused the buyer protection plan, misused your return policy (if you offered returns) or if there was any other serious problem, ebay makes it easy for you to report the buyer. If you would like to report the buyer, hover over the Customer Service tab at the top right-hand side of any ebay page, and then click on Resolution Center.

36 35 Once you are in the Resolution Center, click on Report a problem with a buyer on the right-hand side of the page. It will take you to a window that shows all of your recent sales. Before you report a buyer, please carefully read ebay s Policies. If you wish to continue, choose which buyer you want to report and then click Continue. Choose the reason that you would like to report the buyer from the choices provided, and then click Submit. ebay will review the report and decide what further action will be taken. If ebay contacts you asking for more information, be quick and accurate with your response. Hopefully, you won t ever have to deal with any of these problems. But we wanted to include this information, just in case!

37 36 The Last Word Should you encounter any difficulty, ebay provides excellent Customer Support. You can type in a few keywords or a complete sentence, and ebay will take you to an information page that can help. Simply click on Customer Support on the top of any ebay page. And that, as they say, is that! If you have any questions, comments or suggestions, please don t hesitate to let us know. You can either us at help@yourclearhomesolutions.com or call us at (888) Thanks so much for your time and attention! We hope you found this useful and that you have scads of bidders and buyers on ebay.