Take control of chaos. DXC Technology IROPS

Transcription

1 Take control of chaos DXC Technology IROPS

2 Insights Improve customer satisfaction by proactively communicating a personalized solution. Ensure your high-value customers get the best service recovery by being prioritized first. Effectively centralize your business decisions to ensure a consistent customer experience across your network. Create solutions using your entire network, evaluating all your impacted passengers at once. Solve travel disruptions in seconds and keep your customers loyal to your brand. Get manual processes under control Are unplanned events controlling your operational labor costs? Is your revenue being impacted by refunds, passenger compensation, and booking your passengers on competitors flights? Do your customers experience inconsistent results from a flight disruption? Do your customers demand real-time notification through many channels? Shouldn t they expect real-time communication of disruptions including a personalized resolution? Minimize complexity from irregular operations Effectively managing travel disruptions in a timely manner is critical to achieving and sustaining profitability including an increased focus on how to better serve and support passengers. Automating this with legacy technologies is simply impossible. When an irregular event happens large or small, single or many, problems occur in several areas including demand and capacity, future revenue, cost management, and passenger satisfaction. Give passengers the service they deserve Get help with Irregular Operations (IROPS). With its consistent, business-ruledriven automation, your airline can manage travel disruptions with speed, quality, and efficiency. IROPS re-accommodates passengers in seconds instead of hours, protecting your revenue and brand loyalty. With IROPS, your employees get help with a myriad of operational issues they face. Rather than solving the problem one system at a time, it creates a complete solution in which all components are factored and integrated. It presents a variety of solution options to the most complex operational problems in minutes. This lets you make real-time adjustments to your recovery strategy and review results prior to rebooking a single passenger. Process the trigger It all starts with DXC evaluating your cancel, delay, or interrupt messages to determine the impact live or simulated. Assess the impact We then assemble a list of all affected passengers to determine intelligent groupings for optimized inventory use. Evaluate the passengers Business rules are applied to determine the priority for rebooking. 2

3 Create the solution IROPS considers the entire flight network for passenger solutions, evaluating the customer s guaranteed DR with no negative impact. Present the solution IROPS displays the complete solution for all affected passengers, showing all available options, ranked based on airline criteria. Manage the solution You can now automatically or manually commit the reaccommodation solution for all or part of the passengers. Make passengers travel ready IROPS processes the steps to make passengers ready, including cancel/rebook, re-applying service requests, syncing e-tickets, and re-checking and updating baggage, once you commit a passenger solution. Review the details Proven solution This fully automated system applies your business rules and processes consistently, every time. Avoids the time and mistakes of human processing. Flexibility With IROPS, your staff is empowered to model future disruptions to determine the impact and evaluate the resulting solutions. Know your options before the disruption occurs and plan the best solution that works for you. Ease of deployment IROPS is delivered in a Software-as-a-Service model, which is web enabled and services driven for ease of integration with your legacy applications. Your passenger service system (PSS) and departure control system (DCS) remain the systems of record, leaving you in control of your own data. End-to-end solution IROPS processes existing flight triggers, builds appropriate solutions, and processes impacted passengers to make them fully travel ready. Customer satisfaction Customers expect more in a fully connected world, and with DXC, you can deliver that through faster processing and pro- active notification. Don t just let passengers know they ve been impacted; proactively let them know you ve already taken care of them. 3

4 Incorporate DXC IROPS for the best results IROPS applies your business rules and processes for consistent results. Recognizing events your airline already communicates, it applies logic and configurable criteria to create the best solution for your passengers. Configures the system to process solutions based on your business rules and standards. Evaluates your entire network, solving for all impacted passengers at once, based on priorities you set. Reduces refunds and customer compensation through automation that moves passengers from impacted to travel ready in seconds. Integrates easily with your other business applications through IROPS webenabled, services-based architecture. Protects your brand and maintains customer loyalty by resolving disruptions and communicating changes to passengers through all available channels. Use a tool that provides key benefits Get the tools you need to effectively manage an entire service recovery big or small from the event trigger through to travel-ready orchestration. With IROPS a powerful solution that provides this you receive a differentiated value in: Efficiency Maximize your inventory use with this network-based solution. Automate agent re-accommodation tasks using your defined business rules, reducing overhead and working only on exceptions. Revenue secured IROPS reduces passenger compensation and refunds through faster protection. Protect your revenue by using your own inventory in favor of other airline protection. Customer loyalty Recognize and reward customer value by protecting your most valued customers first. Proactively communicate with customers and staff to optimize the positive interaction time with customers. Create a consistent passenger experience. 4

5 Gain from our experience DXC IROPS Currently serves one of the largest North American carriers and in delivery with a major Middle Eastern carrier. DXC re-accommodates more than half a million passengers yearly due to disruptions. DXC Travel & Transportation 40+ years supporting the travel industry with travel and transportation industry experts. 500 million airline bookings processed annually. More than 70 billion airline service-oriented architecture (SOA) transactions are processed each year. Take these steps Stop losing precious revenue; proactively keep customers happy; and better control labor costs. Turn to IROPS it s the solution you need to make it all happen. 5

6 Learn more at travel_and_transportation About DXC DXC Technology (DXC: NYSE) is the world s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit DXC Technology Company. All rights reserved. DXC_4AA6-6238ENW. September 2016