Shaving Time Saving Lives - A Success Story California Wireless E9-1-1 Routing on Empirical Data Jim Thompson Wireless E9-1-1 Project Manager State of California, 9-1-1 Office CALNENA - March 2 & 3, 2010 RED
9-1-1 Office Mission To enable Public Safety Answering Points to provide the fastest, most reliable, costeffective and secure access to emergency services from any device, anywhere.
US Subscribers grew from 60M in 1998 to 276.6M in 2009. Worldwide there are 2.5B subscribers* 89% of the US population uses cell phones and used a total of 2.23 Trillion wireless minutes in 2009.* Wireless Background 20.2% of US households are Wireless only. * Californians placed 24.8M E9-1-1 calls in 2009. 16.6M (67%) were wireless and 8.2M (33%) were landline. 68,098 E9-1-1 calls are made everyday in California with 45,530 of them being wireless. California has deployed 122,531 total cell sectors. 23,385 or 20% were deployed in 2009. *CTIA Facts 2009
Size of a fire doubles every minute* 1 Min 8 Min Time Critical Issues A person who has stopped breathing or has had a heart attack needs CPR within 6 minutes.* Ventricular Fibrillation Without CPR Death in 6 minutes Routing to Local PSAPs allows Police, Fire and EMS to respond quicker to their communities needs. Crimes in progress have a better chance of being stopped. * Source: Sacramento Metro Fire Department
Wireless E9-1-1 Busies and No CDR Decreased 76% from 4,921,936 to 1,178,688 4,921,936 4,400,533 1,178,668 2007 2008 2009
Wireless 9-1-1 Calls delivered to CHP Increased 102% from 3,583,401 To 7,209,054 3,583,401 4,591,364 7,209,054 2007 2008 2009
Wireless 9-1-1 Calls Delivered to Local PSAPs Increased 76% from 3,109,908 to 5,489,444 3,109,908 4,358,909 5,489,444 2007 2008 2009
Total Wireless 9-1-1 Calls Delivered Increased 89% 5,489,444 from 6,693,306 to 12,698,489 3,109,905 3,583,401 4,358,909 4,591,364 7,209,054 PSAP CHP 2007 2008 2009
E9-1-1 Calls Including Secondaries and Transfers Wireless Increased 28% Wireline Decreased 20% 13,039,915 15,385,829 16,618,271 10,301,885 9,388,098 8,237,575 Wireless Other 2007 2008 2009
Wireless vs. All Other Classes Combined Wireless Increased 20% Wireline Decreased 25% 55.90% 62.10% 66.90% 44.10% 37.90% 33.10% Wireless Wireline 2007 2008 2009
RED Concept Routing on Empirical Data Enable PSAPs to Analyze Emergency Call Record Data using a Web based Geographic Information System to Collaboratively Determine the Most Efficient Path to Route Calls.
RED Results The RED Project has demonstrated an accurate call sector analysis is the best method to determine wireless routing. On average, 51.0% of sectors currently routed to the CHP are being rerouted from the CHP to Local PSAPs.
RED I -Ventura and Santa Barbara counties is complete. RED II -Bay and Monterey Area concludes in April 2010. RED Project Progress RED III -SOCAL (less LA) is in progress and ends in June 2010. RED IV -LA County, Central and Northern CA has not yet been awarded.
RED County Sectors Reviewed Approved Phase I Ventura 232 166 72% Santa Barbara 105 83 79% 337 249 74% of Sectors Reviewed were Accepted for 74% Routing to Local Agencies
County Sectors Reviewed Approved San Francisco 322 261 81% San Benito 50 18 36% Napa 205 135 66% Marin 177 100 56% Monterey 388 263 68% Solano 501 201 40% Santa Clara 1354 766 57% San Mateo 607 276 45% Sonoma 407 74 22% Santa Cruz 196 113 58% Contra Costa 1124 362 32% Alameda 1566 509 33% 6897 3269 47% RED Phase II of Sectors Reviewed were Accepted for 47% Routing to Local Agencies
County Sectors Reviewed Approved RED San Diego 2009 1061 53% Imperial 123 pending Orange 1415 pending Riverside 1957 pending Kern 347 pending San Luis Obispo 227 pending San Bernardino 1544 pending 7622 Phase III of Sectors Reviewed were Accepted for 53% Routing to Local Agencies
Production and Management of Digital Maps 230 Agency Maps 1034 CHP Beat Maps 9812 Sector Maps
RED: Routing on Empirical Data Project Implementation Implementation of the RED Project phases encompasses dozens of processes and requires the participation and collaboration of all the major stakeholders including the CHP, County Coordinators, PSAP Managers, Wireless Service Providers, the State 9-1-1 office, as facilitated by Public Safety Network. Implementation falls into four primary categories
Collaborative CHP Map Approval Process
On-line PSAP Boundary Maps
Interactive Aerial Image Decision Support
Interactive Road Map Decision Support
Automated Progress Tracking
Automated Projections Based on Progress
Automated Sector Status Reporting
Sector Specific Decision Information
Cell Sectors Deployed Increased 48% from 82,732 to 122,531 29,141 38,971 53,591 59,338 53,240 69,291 PSAP CHP 2007 2008 2009
Cell Sector Routing Verification
WSP Maintenance Testing The 9-1-1 Office recommends WSPs follow the NENA E9-1-1 Wireless Testing Procedure outlined in the NENA 57-002 standard to determine when to test with PSAPs. WSPs have the ability to perform internal routine maintenance test of cell sectors without the call being delivered to the PSAP. WSPs should be placing E9-1-1 test calls to the PSAPs only when initially deploying a PSAP, a physical change has been made to a sector, or when an ESN routing assignment has been changed.
Wireless 9-1-1 Call flow Before RED 9-1-1 Call Local Agency Wireless 9-1-1 Call flow After RED
Contact Information CA 9-1-1 Emergency Communications Office Wireless E9-1-1 Project Web Page: www.cio.ca.gov/pscd/services/911/we911.htm 9-1-1 Office Consultants www.cio.ca.gov/pscd/911/pdf/officeassignments.pdf Jim Thompson jim.thompson@state.ca.gov