Introducing Human Resource Management Fifth Edition Margaret Foot Caroline Hook ;FT! Prentice Hall! i FINANCIAL TIMES An imprint of Pearson Education Harlow, England London New York Boston San Francisco Toronto Sydney Tokyo Singapore Hong Kong Seoul Taipei New Delhi Cape Town Madrid Mexico City Amsterdam Munich Paris Milan
Quick guide to employment legislation and related documents Preface Guided tour of the book Introducing human resource management HRM? What's it all about? Human resource management Other views of HRM Current issues in HRM Cross-cultural issues in HRM Corporate social responsibility (CSR) HR in the news: Letters to the editor: Vital link between people management and performance XII xiv xvi 1 1 8 12 17 21 23 24 25 26 27 28 32 33 Human resource strategy and planning Strategy Human resource planning Estimating the demand for human resources Estimating the internal supply of human resources Assessing the external supply of human resources Comparing demand and supply forecasts Developing and implementing human resource strategies Information technology systems and HR International issues HR in the news: Jobs without borders: Nordic nations want Baltic immigrants 35 36 40 40 42 45 52 52 53 55 56 57 57 60 60 62 VI
High-performance working: employee engagement through involvement and participation 64 The unitary and pluralist perspectives 66 Partnership, participation and employee involvement 67 Partnership 68 Employee involvement and participation (EIP) 70 EL) rights to information and consultation 71 Employee involvement (El) and high-performance working (HPW) 74 Case study 3.1: Employee engagement through involvement and participation 82 HR in the news: It's better if they give a damn 82 83 83 84 86 87 88 The employment relationship Rights and obligations of the two parties Expectations of the two parties: the psychological contract The legal framework Flexible working arrangements Termination of employment HR in the news: No harm in asking for flexible working hours Equality and diversity Equality and diversity Equal opportunities: the legislative framework Case study 5.1: Discrimination Managing diversity in the workplace International issues HR in the news: Gender equality: a solid business case at last Recruitment The aims of recruitment Recruitment policies Recruitment procedures 90 91 92 94 107 111 113 113 113 114 115 116 116 119 119 120 131 133 135 136 136 137 138 138 139 142 143 144 145 VII
Global issues in recruitment 166 167 167 167 HR in the news: Computer says: 'You're hired' 168 170 170 171 Appendix 173 Selection: shortlisting and interviews 174 Aims and objectives of the selection process 174 Collecting information 175 Policy and procedures 175 Shortlisting 176 Face-to face interviews 179 Case study 7.1: Selection 184 Monitoring for equal opportunities purposes 197 Administrative procedures 197 Case study 7.2: Recruitment and selection 197 198 198 HR in the news: Call to raise job interview standards 200 201 201 201 Selection: supplementing the interview 203 Selection as a strategic activity 203 Supplementary selection techniques 205 Making the final selection 219 Administrative procedures 222 International issues in selection 225 226 226 Case study 8.1: Recruitment and selection 111 HR in the news: Psychometric tests: why it pays to practice 228 230 230 231 Appendices 233 Performance management and appraisal 239 Definitions of performance management 239 Models of performance 240 The role of line managers in performance management 246 Performance appraisal 248 The role of the line managers in performance appraisal 254 Case study 9.1: Performance appraisal 257 Vlll
o Contents Design of documentation 258 Types of performance appraisal 259 The appraisal interview 266 Information technology and performance management 268 International issues in performance management and performance appraisal 268 269 270 271 HR in the news: FT Report - Digital Business 2007: Tools help staff see the effects of effort 272 273 274 274 Learning and development 277 Why is learning and development important? 277 What do we mean by learning and development and how does this differ from training? 278 Creating a learning culture 279 Designing learning and development 281 Induction training 291 Case study 10.1: Induction 291 How do people learn? 295 The roles of people involved in learning and development 308 International differences in learning and development 311 313 313 314 HR in the news: FT Report - Professional Development 2007: Keeping managers sane and ahead of the game 316 317 318 318 Payment systems 320 Definitions 320 The main influences on payment systems 322 Job evaluation schemes 331 Case study 11.1: Job evaluation 332 Different types of payment system 339 International issues in managing pay 352 354 355 355 356 HR in the news: FT Report - Recruitment: Executives should pay the price of failure 356 358 359 ix
Health, safety and welfare Definitions Safety Legislation The people and organisations involved in health, safety and welfare Health and safety arrangements Case study 12.1: Health and safety Risk assessment Welfare Organisational policy and procedures Health promotion Absence management International issues in health and safety HR in the news: Health and safety red tape; Union hits at labour safety stance 360 361 362 364 374 381 385 386 388 394 395 395 397 398 400 400 402 403 403 405 o Discipline and grievance Discipline: introduction and definitions Disciplinary procedures and practices Grievance: introduction and definitions Grievance procedures and practices Changes to the statutory disciplinary and grievance procedures HR in the news: FT Report - Recruitment: Social networking and workplace discipline Dismissal, redundancy and outplacement Dismissal Redundancy Case study 14.1: Redundancy Outplacement Self-check Questions 406 407 408 424 425 430 431 433 433 435 437 437 438 439 440 452 457 461 465 466 466 HR in the news: Europe: OECD warns unfair dismissal lawsuits discouraging French job creation 467
468 468 468 Answers to review and self-check questions 470 Author index 481 Subject index 484 Supporting resources Visit www.pearsoned.co.uk/foothook to find valuable online resources Companion Website for students A variety of tests for every chapter, including multiple-choice, fill in the blank, and true/false questions as well as crosswords and word puzzles Answers are provided to help you check your understanding For instructors Complete, downloadable Instructor's Manual including case study notes PowerPoint slides that can be downloaded and used for presentations Also: The [regularly maintained] Companion Website provides the following features: Search tool to help locate specific items of content E-mail results and profile tools to send results of quizzes to instructors Online help and support to assist with website usage and troubleshooting For more information please contact your local Pearson Education sales representative or visit www.pearsoned.co.uk/foothook XI