Managing Up, Down and Across for Better Results Page 1 of 9
Why Attend New managers and supervisors face many challenges when they assume their new roles. As a function, management is evolving with changing times, and this means guidance and skill updates are regularly needed. Today s managers and supervisors are regularly challenged on many fronts, upward, downward and across, particularly when it comes to business relationships, complexities and expectations. Statistically speaking, many find the transition to be rocky and fraught with disappointments. This course gives new managers and supervisors a great foundation to succeed in their new roles and deliver the desired performance and results they themselves expected when they said yes to the new post. Course Methodology This course uses business cases extensively through which participants will role-play real-life business situations. The majority of cases will provide recommended approaches where applicable. Self-assessments are another important aspect of understanding one s personal stance toward things. This can provide participants with the opportunity to develop action plans towards desired behaviors. Throughout the course, participants will also get the opportunity to understand the importance of influencing and managing conflicts and coming out with positive outcomes. Course Objectives By the end of the course, participants will be able to: Acquire a better understanding of themselves (strengths, weaknesses and attitude) Build healthy working relationships with their direct managers Manage and develop their direct employees more effectively Develop professional relationships with their peers and influence them the right way Understand culture and become a positive influencer within the organization Target Audience This course serves new managers and supervisors from all industries, especially those who are keen to get a solid start in management. It is also suitable for those who have made their managerial debut, but have not come to grips yet with their new managerial role, and would therefore, like to fine-tune their performance and management mindset. Target Competencies Self-management Goal setting Influencing Task assignment and management Managing conflict Communicating Motivating Dealing with different organizational levels Course Outline Managing yourself - Understanding your new role Creating self-awareness Understanding your new job What are your strengths and weaknesses How do I measure my performance Goal-oriented performance How do I measure my contributions Adding value Staying motivated, staying focused Balancing internal and external motivators Managing up Working with your manager Page 2 of 9
A review of the boss-subordinate relationship Understanding your manager Deciphering your boss s management style What your manager expects from you Developing and managing the relationship The relationship checklist Dos and Don ts when managing up Managing down Working with your employee The selection process Your role in the talent search cycle Knowing your staff Setting expectations Motivating for great performance An insight into employee recognition Development and retention the unmistakable message of a people s manager From individuals contributors to outstanding team players the leap to exceptional results Managing across Working with your peers Knowing your peers Identifying centers of powers and influence The need to influence and persuade The importance of making allies Being an effective member of your manager s team The all season player Communicate, cooperate and collaborate Dealing with disagreements Managing across departments and divisions Managing within Working with your culture and organization Understanding your company s culture Dealing with workplace politics Connecting and strengthening your network Focusing on the good of the company When to share information and when to hold back Bringing out the best in you The personal action plan Page 3 of 9
Location & Date 25-29 Aug, 2019 To be assigned : US$ (including coffee breaks and a buffet lunch daily) Per participant - 2018 Per participant - 2019 + VAT as applicable UAE Tax Registration Number 100239834300003 Page 4 of 9
2-6 Dec, 2018 2-6 Dec, 2018 Certified Team Leader 2-6 Dec, 2018 9-13 Dec, 2018 Good to Great Management: The Road Ahead 9-13 Dec, 2018 The Leadership Challenge Workshop 9-13 Dec, 2018 16-20 Dec, 2018 16-20 Dec, 2018 Leading with Agility and Resilience 23-27 Dec, 2018 ILM Endorsed Managerial Decision Making and Problem Solving 23-27 Dec, 2018 23-27 Dec, 2018 The Leadership Program for GCC Executives 30 Dec - 3 Jan, 2019 30 Dec - 3 Jan, 2019 The Power of Leaders 20-24 Jan, 2019 27-31 Jan, 2019 3-7 Feb, 2019 ILM Endorsed Coaching Skills for Optimal Performance 3-7 Feb, 2019 ILM Endorsed Middle Management Skills 3-7 Feb, 2019 The Leadership Challenge Workshop 10-14 Feb, 2019 Management Skills and Techniques for Engineers 17-21 Feb, 2019 17-21 Feb, 2019 The Power of Leaders 24-28 Feb, 2019 24-28 Feb, 2019 ILM Endorsed Leading and Managing Change 3-7 Mar, 2019 10-14 Mar, 2019 Results Based Leadership 10-14 Mar, 2019 Supervisory Skills 17-21 Mar, 2019 Transformational Change and Strategic Leadership Page 5 of 9
24-28 Mar, 2019 Certificate in Leading Innovation and Organizational Transformation 24-28 Mar, 2019 Certified Team Leader 24-28 Mar, 2019 ILM Endorsed Managerial Decision Making and Problem Solving 31 Mar - 4 Apr, 2019 7-11 Apr, 2019 7-11 Apr, 2019 ILM Endorsed Leading and Managing Change Riyadh 7-11 Apr, 2019 Organizational Leadership 14-18 Apr, 2019 Adaptive Leadership: Tools and Tactics 14-18 Apr, 2019 ILM Endorsed Middle Management Skills 14-18 Apr, 2019 The Leadership Program for GCC Executives 21-25 Apr, 2019 Good to Great Management: The Road Ahead 21-25 Apr, 2019 Cairo 28 Apr - 2 May, 2019 28 Apr - 2 May, 2019 Empowering the Workplace for Greater Impact 28 Apr - 2 May, 2019 Cairo 9-13 Jun, 2019 12-14 Jun, 2019 Adaptive Leadership Skills Beirut US$ 3600 16-20 Jun, 2019 16-20 Jun, 2019 The Leadership Challenge Workshop 23-27 Jun, 2019 Certified Team Leader 30 Jun - 4 Jul, 2019 30 Jun - 4 Jul, 2019 Results Based Leadership 30 Jun - 4 Jul, 2019 Supervisory Skills 7-11 Jul, 2019 Management Skills and Techniques for Engineers 7-11 Jul, 2019 Organizational Leadership Kuala Lumpur 14-18 Jul, 2019 14-18 Jul, 2019 Leading with Agility and Resilience 21-25 Jul, 2019 Vienna Page 6 of 9
21-25 Jul, 2019 Transformational Change and Strategic Leadership 28 Jul - 1 Aug, 2019 ILM Endorsed Middle Management Skills Kuala Lumpur 4-8 Aug, 2019 Vienna 4-8 Aug, 2019 18-22 Aug, 2019 ILM Endorsed Managerial Decision Making and Problem Solving 18-22 Aug, 2019 The Power of Leaders 25-29 Aug, 2019 1-5 Sep, 2019 Adaptive Leadership: Tools and Tactics 1-5 Sep, 2019 The Leadership Challenge Continues 8-12 Sep, 2019 15-19 Sep, 2019 Riyadh 15-19 Sep, 2019 Riyadh 22-26 Sep, 2019 29 Sep - 3 Oct, 2019 Organizational Leadership 6-10 Oct, 2019 Certificate in Leading Innovation and Organizational Transformation 6-10 Oct, 2019 Supervisory Skills 13-17 Oct, 2019 Management Skills and Techniques for Engineers 13-17 Oct, 2019 Results Based Leadership 20-24 Oct, 2019 Certified Team Leader 20-24 Oct, 2019 Empowering the Workplace for Greater Impact 20-24 Oct, 2019 27-31 Oct, 2019 Good to Great Management: The Road Ahead 3-7 Nov, 2019 ILM Endorsed Leading and Managing Change 3-7 Nov, 2019 10-14 Nov, 2019 Adaptive Leadership: Tools and Tactics 10-14 Nov, 2019 17-21 Nov, 2019 17-21 Nov, 2019 The Power of Leaders Page 7 of 9
24-28 Nov, 2019 ILM Endorsed Coaching Skills for Optimal Performance 24-28 Nov, 2019 24-28 Nov, 2019 ILM Endorsed Managerial Decision Making and Problem Solving 8-12 Dec, 2019 Organizational Leadership 8-12 Dec, 2019 15-19 Dec, 2019 ILM Endorsed Middle Management Skills 15-19 Dec, 2019 The Leadership Challenge Workshop 15-19 Dec, 2019 22-26 Dec, 2019 22-26 Dec, 2019 29 Dec - 2 Jan, 2020 Page 8 of 9
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