OFG1051 Compliance and Policy Analysts
About us Ofgem is Great Britain s gas and electricity regulator. Our goal is to protect energy customers interests, now and in the future. We make sure competition encourages great customer service and bears down on companies prices and profits. We do this by scrutinising costs and checking that companies stick to the rules we set. If a company falls short, we act. Since 2010, we ve imposed over 100 million in fines. We also control the revenue that network companies earn from running gas and electricity grids. This way we make sure customers get value for money from a 6 billion a year programme to upgrade Britain s networks. And we are planning for the future too, with the rollout of smart metering over the next few years, and looking ahead to make sure there s enough capacity in the system to meet demand. About a third of our staff work in Ofgem E-Serve, a division that runs government environmental and social schemes. These include the Energy Companies Obligation, the Domestic and Non-Domestic Renewable Heat Incentives, the Renewables Obligation, the Feed-In Tariff scheme, and the Climate Change Levy exemption. The total value of these schemes is approximately 6 billion per year; our costs for administering them are just 0.6% of this. We are a diverse and vibrant organisation, with the majority of our staff working in our London (Canary Wharf) and Glasgow offices. You can find the Ofgem structure chart here. We aim to attract, support, retain and motivate our staff by making sure that they have the skills and knowledge to perform their roles effectively and provide them with development opportunities to build a career. We offer a variety of development including formal training, on-the-job training and coaching. There is also a comprehensive management development programme and support for further education and professional qualifications. Ofgem is a great place to work, and we hope to be welcoming you soon. Dermot Nolan Chief Executive 2
Ofgem Privacy Notice Registration on Ofgem Recruitment Portal When you register on the Ofgem Recruitment Portal your personal data and information about any applications you have made, will be collected and stored on the platform in order for you to access your details and simplify the recruitment application process. How Ofgem will handle your data and job applications As part of our external recruitment process, personal information will be collected and will only be used to process the application and monitor recruitment statistics. Where we want to disclose information to any other third parties (for example where we want to take up a reference or obtain a disclosure from either CIFAS, the Disclosure and Barring Service or Disclosure Scotland), we will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held on file for six months. After the recruitment exercise has been completed, it will then be destroyed or deleted. We retain personalised statistical information about applicants to help inform our recruitment activities, but this is only available to HR. Full details of the Ofgem Privacy Policy and how your data is used can be found at https://www.ofgem.gov.uk/privacy-policy 3
Your data when applying for open vacancies Each time you submit an application the data that we collect will be stored and utilised in line with the Ofgem Privacy Policy, as outlined above. Your rights to have your data removed and/or destroyed All candidates have the right to have their data deleted at any point and this can be done by emailing recruitment@ofgem.gov.uk Your Consent and confirmation By submitting an application, you are consenting to us using, and storing your data, as outlined in this Privacy Notice, full details can be found in the Ofgem Privacy policy as outlined above. If you have any concerns you can view the Civil Service Privacy Statement by clicking here. This privacy policy will be kept under regular review. 4
Role Profile Role Details Role Title Band Directorate Location Number of positions and contract type Compliance and Policy Analysts B Consumers and Markets Glasgow/London 1 x 1yr FTA Purpose The Conduct and Enforcement portfolio is at the core of Ofgem s regulatory duty to ensure industry plays by the rules and delivers good outcomes for consumers. Our work spans the whole breadth of the energy sector and covers some of the hottest topics in the UK energy market, government and the media. Our challenging work covers questions around a broad number of issues, including: - How consumers encourage awareness and trust in the market? - How to incentivise companies to improve customer service? - How to drive good consumer outcomes and deter non-compliance? - How we can achieve a more inclusive market including for consumers in vulnerable situations. The Monitoring & Compliance unit works flexibly across issues affecting domestic, business and vulnerable consumers with staff expected to work on compliance investigations, market analysis and policy development. We are seeking to recruit an Analyst to join one of our teams in the Compliance team which works on: 1. Ensuring compliance of energy suppliers and driving good consumer outcomes. 2. Better identifying and targeting emerging issues in the market. Driving a step change in customer service and complaints handling 5
Key responsibilities Engaging with internal and external stakeholders to gather and document intelligence on compliance and assist with compliance investigations. Ensuring consistency of approach across compliance cases, being transparent with stakeholders and working with General Counsel, Enforcement and colleagues in the Office of the Chief Economist to achieve good consumer outcomes. Support policy analysis and liaising with internal and external stakeholders on policy issues to help ensure that our policy thinking is robust and delivers the best outcomes for consumers. Prepare briefings for senior management and take over administrative tasks including content and query management, resource management and website content. Key outputs and deliverables Leading role in planning stakeholder engagement activities Assisting on work streams related to wider compliance activities (eg deep dives). Input into policy documents (eg analysis, consultations, decisions) including documents for publication. Input into wider policy work where required. Briefings and research for senior management Key stakeholder relationships Internal All Monitoring & Compliance senior management and staff Ofgem External Relations and Media teams Legal team, Enforcement and the Office of the Chief Economist External Consumer representatives, Energy Ombudsman, and any relevant organisation leading on vulnerability issues Energy supply companies, third party intermediaries and other relevant industry opinion leaders, regulatory and competition bodies and relevant academics Distribution network operators, industry code bodies and other key parties Relevant Government Departments, eg Department of Business, Energy and Industrial Strategy (BEIS) Other relevant public bodies and members of Parliament 6
Specific skills and capabilities Essential: Educated to degree level (or equivalent professional experience) Communication skills the ability to communicate professionally and effectively with colleagues and stakeholders at all levels as part of a targeted stakeholder management strategy Interpersonal skills a flexible approach and the ability to work well within and across teams Organisational skills the ability to proactively prioritise, plan and schedule complex tasks and demonstrate problem solving skills Analytical skills the ability to understand, analyse and explain a topic or problem, identifying what is relevant and making recommendations for next steps. Desirable: Experience in working on compliance activities, audits or investigations. Building expertise in compliance will be a key focus of induction training if you need to develop or refresh expertise in this area. Policy analysis experience in analysing policy issues, supporting the assessment of options and recommendation of solutions, particularly in relation to competition and consumers. Energy industry or regulatory expertise experience of working on energy policy and/or regulatory issues, either in government/regulator or in industry Competencies Setting Direction Seeing the big picture Making effective decisions Engaging People Collaborating and partnering Leading and Communicating Delivering Results Managing a quality service Delivering at pace 7
How to apply To apply for this role, you are required to submit a CV and Suitability Statement. Completed applications should be submitted by midnight on the closing date. Applications received after that time will not normally be considered. Your application should consist of: CV (saved as forename. surname CV) Suitability Statement As part of your application process, we will check your details against CIFAS fraud prevention databases. Should our investigations identify fraud or the commission of any other criminal offences by you when applying for, or during the course of your employment with us, we will record the details of this on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and by us and other organisations to prevent fraud. Further details of the CIFAS fraud prevention databases, through which we share information, can be obtained by contacting recruitment@ofgem.gov.uk Your details will also be checked against the Civil Service Internal Fraud Database (IFD) of employees dismissed for fraud or dishonesty offences. Where an applicant to Ofgem is successful in interview, we will check your name and date of birth against the IFD. Any applicant who is included in the IFD will be refused employment. This information will be retained by the Cabinet Office on the IFD for a period of five years from the date of dismissal (or the date employment ended). GRS and other recruitment teams will share with the Cabinet Office the outcome of the checks for monitoring and analysis purposes. The Cabinet Office will use this information for research on the prevention and detection of fraud. This will not be shared outside Cabinet Office, GRS, and other recruitment teams, except on an anonymised basis. 8
Overview of process Your completed application will be acknowledged and you will be notified of the outcome of the application. Your invitation to interview correspondence will give details of specific date and time. We will also notify you of any presentations / tests etc (not all roles require this). The interview will be a combination of competency questions and role specific questions. Please see the competency framework below relevant to this role. Please note, Ofgem do not cover the cost of travel to and from your interview. Competencies You will be assessed against a number of the Band B Competencies at interview stage. These are specified in the role profile above. The competencies can be found here. Please ensure you download and keep this document in preparation for your potential interview. 9
Terms and conditions Role Title Salary Location Hours of work Annual leave entitlement Compliance and Policy Analysts 24,300-28,150 London 22,100-25,595 Glasgow Glasgow/London London: 36 hours per week Glasgow: 37 hours per week As a new starter you are entitled to 25 days annual leave which will rise to 30 days after 2 years service. If you are transferring from another Government Department, and have 2 years continuous service your annual leave will be 30 days on joining. You will also receive 10.5 days public, Bank and privilege holiday. Please note the dates vary in England, Wales and Scotland. If your appointment is for less than a year then you will receive a pro-rata and public/privilege allowance. Pension The civil service offers excellent pension arrangements. For further information, please visit: http://www.civilservicepensionscheme.org.uk/ Other benefits Cycle to work Childcare vouchers Season ticket loan Employee wellbeing Enhanced maternity /paternity pay Subsidised Gym Our values Making a positive difference for energy consumers 10
Our priority is to protect and to make a positive difference for all energy consumers. We work to promote value for money, security of supply and sustainability for present and future generations. We do this through the supervision and development of markets, regulation and the delivery of government schemes. We work effectively with, but independently of, government, the energy industry and other stakeholders. We do so within a legal framework determined by the UK government and the European Union. Our values are: Dedication Committed to making a positive difference for all energy consumers today and for a sustainable future Making time to hear and understand views and be open to new ideas Being experts in our field - learning from everything we do developing our skills Integrity Acting with independence Being transparent and straightforward in our dealings with each other and our stakeholders Basing our decisions on the best available evidence and impartial assessment Determination Finding a way to make things happen To deliver - focusing on the consumer outcome, working collaboratively with each other, and in partnership with stakeholders Thinking ahead, and leading thinking Equalities and diversity As an employer we are committed to equality. We want to be an organisation that people are proud to be part of. We welcome applications from all people across all sections of our diverse communities. 11
We aim to ensure equality of opportunity in our employment practice and processes. This is irrespective of disability, gender, age, marital status, sexual orientation, race, colour, nationality, ethnic or national origins, religion or religious affiliation, working pattern and responsibility for dependents. We believe that every employee should be treated with openness, honesty and respect. We won t tolerate unfair treatment or discrimination. We aim to have a workforce that reflects the diverse community that we serve. We value and make the best use of this diversity of talent, so that our people fulfil their potential and create the conditions for business success. 12