GLOBAL DIGITAL BANKING CONFERENCE ASIA EDITION 2018 Digital drivers for regional banking growth and financial inclusion Thursday 25 October 2018 Convention & Exhibition Centre, Marina Bay Sands Hotel, Singapore For more information, please contact Sara Vu, RFi Group on svu@rfigroup.com This agenda is subject to change MEDIA PARTNER SUPPORTING PARTNERS
Global Digital Banking Series Following the success of RFi Group s 2017 Global Digital Banking Series that toured London, Singapore, Australia, Toronto and Auckland, we are pleased to announce another. The Asia Edition taking place in Singapore in October is set to be bigger and better gathering innovators and thought leaders from around the world to share case studies and engage in panel discussions, focusing on the impact of changing consumer digital behaviours, and emerging technologies on retail banking. The agenda will provide key insights into the opportunities that digital currencies, the proliferation of mobile devices, and innovation in mobile wallets is presenting to drive financial inclusion for the unbanked, underserved and remote regions. The unique end-user experience of the underbanked vs. banked consumers in accessing digital funds will also highlight the diverse challenges across the region. Banks are fintechs are investing in creating seamless banking experiences for their customers. As RFi s research shows, reducing customer efforts and making customer experience easy drives product use, uptake and satisfaction. Learn how new technologies can support and secure these digital experiences, including data analytics, cybersecurity and AI. About RFi Group & Our Events RFi Group is a global business intelligence and media provider focusing exclusively on financial services. We specialize in data and information gathering, customer based insight generation and business decision support for the world s leading financial service providers. With offices in Toronto, London, Singapore and Sydney, RFi Group consistently provides clients with tailored advice and independent intelligence relevant to their specific market needs. With a core focus on delivering insightful, valuable and actionable research within the banking sector both locally and internationally, RFi Group s offering covers retail, SME, corporate, investment and private banking. RFi Group produces over 100 key events throughout the year with an aim to produce quality interactive forums with insightful and relevant debate. We utilize our market insight to produce highquality industry gatherings that provide attendees with both topical and thought provoking sessions. Our events are aimed at senior level industry leaders and we secure both national and internationally recognized speakers. The lending landscape across the regional is diverse with market participants ranging from micro-finance and money lenders providing Nano-loans to the underserved segment, to major regional banks offering affluent consumer finance to drive their investments. Opportunities abound for new market entrants to enter this space, with telcos, alternative lenders, retailers, fintech stat-ups and super-apps all competing in this space. Hear from them at this unique forum. The day will bring together over 200 banking executives and decision makers to discuss the sector and all that s top of mind for those in retail banking and digital. Who Should Attend? C-suite, senior directors and heads of, from banking and technology providers in the following areas: Retail Banking Digital and technology Customer experience Lending Cards and payment processing Branches, distribution, and product development Sales and marketing
Conference Agenda REGISTRATION 08:30-9:15AM Arrival tea and coffee WELCOME & OVERVIEW 9.15AM Eleanor Page, Global Commercial Director, RFi Group SESSION ONE: DIGITAL DRIVEN ECONOMY Chaired by: Eleanor Page, Global Commercial Director, RFi Group Cutting through the noise global digital trends RFi will share a comparative presentation, highlighting consumer adoption of key technologies and digital banking behaviours in China, Hong Kong, India and Singapore vs. Australia, Canada, France, Mexico, UK and US. In all areas, these markets lead the way for digital innovation and adoption. 9.30 10.00AM Amit Khan, General Manager Asia, RFi Group KEYNOTE: The Core of Digital Transformation People. How do we bring people on this journey? 10.00-10.20PM Nicholas Chee, Executive Director, Group Channels & Digitalisation, UOB PANEL: Managing Expectations: Omni-digital is the new black 10.20 11.00AM Customers want to interact with their financial institution where, when and how they want Digital consumers today view their mobile banking devices as appendages of the human body How important is the human element still? Readiness of human capital to drive a digital economy The role of data & digital identity Moderator: With: Amit Khan, General Manager Asia, RFi Group Aaron Chiew, MD, Regional Digital Banking/Digital & Mobile, UOB Ed Yue, Senior VP, Payments Strategy, DBS Jonathon Koh, Head, Segment Development, OCBC Janet Yuen, Head of Innovation, Digital, HSBC MORNING TEA & COFFEE 11:00-11:30AM
SESSION TWO: THE FUTURE OF PAYMENTS What s next in Taiwan s payment innovation? 11.30 11.50PM The state of the market in Taiwan A case-study in cooperation and strategic partnerships What the next stage in innovation entails David Chi, Head of Payments, CTBC Taiwan The new remittance landscapes 11.50 12.40PM Moderator: For businesses looking to scale, is big data a source of competitive advantage, or is it now required for basic survival? What does a successful data process look like? Eleanor Page, Group Commercial Director, RFi Group With: Lukas May, Head of Banking, TransferWise Jakub Zakrzewski, General Manager APAC, Revolut Rahul Bhargava, Director, Payments Markets Initiatives, Asia Pacific, SWIFT PANEL: Rise of the SuperApps and the NewApps 12.40 1.20PM Moderator: New technologies like blockchain, data analytics and cybersecurity are enabling a more efficient and secure cross-border payment and financing system to support ecommerce The rise in different payment companies, how they are shifting the traditional structure around payments Michelle Ho, Regional Account Manager, RFi Group With: Aik-Phong NG, Managing Director, FavePay Singapore Ariya Banomyong, Managing Director, LINE Corp Louis Liu, Managing Director, FOMO Pay LUNCH 1.20 2.20PM
SESSION THREE: BANKING KEY ASIAN MARKETS ARE LEADING THE WORLD Chaired by: Amit Khan, General Manager Asia, RFi Group Deep dive into ASEAN emerging market opportunities 2.20 3.10PM Financial inclusion The impacts of digital currencies driving financial inclusion for the unbanked New technologies and innovations are helping to remove the barriers one by one and making it increasingly economically viable for banks to reach the unbanked Moderator: Adeline Wong, Business Development Director, Asia, RFi Group Malaysia Speaker to be confirmed. Philippines Jean-Francois Darre, CRO, Mynt Thailand Speaker to be confirmed. Vietnam Arnab Ghosh, CEO, SeA Finance Fireside: Servicing the expectations of wealthy consumers 3.10 3.40PM Understanding the needs of different levels of affluence Virtual assistance & chatbots which markets are doing it best? Apps for advice not just transactions Self-service and automation when is it wanted/needed and when is it not? Andrew Kim, Research Director Asia, RFi Group AFTERNOON TEA 3.40 4:10PM
SESSION FOUR: BIRDS EYE VIEW PRESENT AND FUTURE OF A SMART NATION FIRE-SIDE CHAT: Lessons from PSD2 4.10 4.40PM Jakub Zakrzewski, General Manager APAC, Revolut Sarah Hollinshead, Group Head of Content, RFi Group Closing Keynote: FinTech and Open Banking What WE Think 4.40 5.00PM Sopnendu Mohanty, Chief FinTech Officer, MAS NETWORKING DRINKS 5.00 6.00PM