Financial Fusion Consumer e-finance Suite version 4.6 Feature Guide
Financial Fusion, e-finance, and Financial Fusion Server are trademarks of Financial Fusion, Inc. Sybase is a registered trademark of Sybase, Inc. Sybase Central is a trademark of Sybase, Inc. WebLogic is a trademark of BEA Systems, Inc. Oracle is a trademark of Oracle Corporation. SPARC is a trademark of SPARC International, Inc. Windows NT is a registered trademark of Microsoft Corporation. Solaris, iplanet, Java, and all Java-based marks are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. All other product names are trademarks, registered trademarks, service marks, or trade names of their respective companies. Copyright 2003 Financial Fusion, Inc. All rights reserved. This work may not be reproduced, in whole or in part, in any way or by any means, electronic or mechanical, including photocopying, recording or through storage and retrieval mechanisms, without prior written consent of Financial Fusion, Inc. Financial Fusion, Inc. 561 Virginia Road Concord, MA 01742 USA 38890-01-0460-01
TABLE OF CONTENTS Chapter 1: Introduction...................................... 1 Architectural Overview..................................... 2 Documentation........................................... 6 If You Need Help......................................... 6 Chapter 2: Consumer e-finance Suite Functionality.............. 7 Functionality............................................. 7 Banking Features......................................... 8 Accounts............................................. 8 Account Register....................................... 9 Transaction History..................................... 9 Payments............................................ 10 Bill Presentment...................................... 11 Check Imaging....................................... 12 Wireless............................................ 12 Message Center....................................... 12 Content Syndication Server............................. 13 Customer Care....................................... 14 One-to-One Marketing................................. 15 Bill Payment and Transfer Warehouse..................... 15 Account Aggregation.................................. 16 Application Alerts..................................... 16 Financial Fusion Server Features............................ 17 Universal Alerts Engine................................ 18 Management Console.................................. 18 Chapter 3: Technology...................................... 21 Technology Overview..................................... 21 iii
Table of Contents Technology Components.................................. 22 Java................................................ 22 Servlets............................................. 22 Enterprise JavaBeans (EJB)............................. 22 JavaBeans........................................... 23 Security............................................. 23 Chapter 4: Bank Simulator.................................. 25 Index..................................................... 27 iv
Chapter 1 INTRODUCTION The Financial Fusion Consumer e-finance Suite is a complete, end-to-end solution for retail delivery that turns a financial institution s Web site into a full-spectrum e- financial destination for customers. From the financial institution s branded and customized Web site, customers can transfer money, check account balances, pay and receive bills online, run reports, view current consolidated cash balances, and even manage their consolidated portfolios. With the Consumer e-finance Suite, a traditional financial institution can offer its customers a fusion of services, protocols, and delivery channels on a single platform, giving them one-stop access to all of their finances anytime, anywhere, on Web or wireless devices. Financial Fusion Consumer e-finance Suite enables a full range of small business Web banking and bill payment capabilities from a single point of access on the financial institution s Web site. This suite addresses the needs of small business with the following features: full-featured Web banking, bill payment, bill presentment, balance reporting, budgeting, cash flow analysis, and cash management services. From a single Web address, a financial institution s customers can get account information, pay bills, get news, manage their cash, and communicate with their financial institution. Feature Guide 1
Chapter 1: Introduction Architectural Overview The Financial Fusion Consumer e-finance Suite architecture is a combination of Java objects abstracted as Tasks, Beans, and the Services interface, which allows for connection into a host of applications. The Financial Fusion Server: UniversalOFX Edition, includes Message Broker, which allows the user to design message collections and the associated APIs for application-to-application communication, and a deployable OFX message set for 1.02, 1.51, and 2.00 OFX protocols, as well as a design pattern for creating back-end handlers. Additionally, the Financial Fusion Consumer e-finance Suite is fully Enterprise JavaBeans (EJB) enabled, which allows for multi-client access for all financial institution customers. With EJB technology, developers can write reusable, portable server-side business logic for the J2EE platform. An application s graphical display is provided by JTFextended HTML templates for presentation to multiple delivery channels on both Web and wireless devices. These JTF templates contain Java Beans for holding data, Tasks for performing business logic, and Services for connectivity to external sources. By delegating data to Beans and business logic to Tasks, this architectural design allows for a complete separation of presentation and business logic, and makes it possible for easy additions of new interfaces such as cellular phones. Tasks then delegate the responsibility of connecting to outside systems for data to the next abstract component called Services. These Services provide an interface into application-specific functions and allow for connection into systems such as AFMS, OFX, and others without the need to fully understand the Tasks that use them. In effect this is the API to outside systems. 2 Consumer e-finance Suite
Architectural Overview The UniversalOFX Server acts as the middle tier, connecting the Financial Fusion Consumer e-finance Suite to the back-end systems. This design provides for a single integration point to back-end systems for both the Consumer e-finance Suite of applications and Universal OFX. This architecture can be seen in the following three graphics. Figure 1: Financial Fusion Consumer e-finance Suite Architectural Overview Feature Guide 3
Chapter 1: Introduction Architectural Overview 4 Consumer e-finance Suite
Architectural Overview Architectural Overview Feature Guide 5
Chapter 1: Introduction Documentation If You Need Help The Consumer e-finance Suite comes with the following documentation: Feature Guide Installation and Administration Guide Developer s Guide Bill Payment and Transfer Warehouse Installation and Administration Guide Bill Payment and Transfer Warehouse Developer s Guide Customer Care User s Guide for Administrators Customer Care User s Guide for Customer Service Representatives One-to-One Marketing Message Manager User's Guide Electronic API Reference Please refer to the enclosed Guide to Financial Fusion Support Services if you have questions or need technical support. 6 Consumer e-finance Suite
Chapter 2 CONSUMER E-FINANCE SUITE FUNCTIONALITY Functionality Financial Fusion Consumer e-finance Suite is a robust product that offers advanced functionality for small business banking needs. The main components of the Suite are the Business Banking Features, and the Financial Fusion Server features. Consumer Banking Features Accounts Account Register Transaction history and Consolidated Balance Reporting Transfers Bill payments Bill presentment Check imaging Wireless templates Message Center Content Syndication Server Customer Care One-to-One Marketing Feature Guide 7
Chapter 2: Consumer e-finance Suite Functionality Bill Payment and Transfer Warehouse Account Aggregation Application Alerts Financial Fusion Server Features Universal Alerts Engine Management Console Banking Features The Consumer e-finance Suite banking features are described in greater detail below. Accounts The user can access account information from the financial institution s Web site and perform basic tasks. The user can access the following types of accounts: Savings Checking Credit card Money market Loans Lines of credit For each account displayed, the following information is provided: Account name Account type Account balance Account number 8 Consumer e-finance Suite
Banking Features The user can perform the following tasks: Select an account View account balance View account name Transfer from Transfer to Display account transaction Display account transaction range Account Register With Account Register, users can enter transactions for a specific account into their Web-based check register and then reconcile these transactions with those from the bank. Users can also assign their transactions to user-defined categories and use a reporting tool to view their spending trends and other information. Transaction information from Account Register can also be exported to the user s personal financial management program. Other features include Support for multiple accounts Automatic synchronization Editing functions for manual entries Account reconciliation Reports, such as managing running cash balances and intra-day balance reporting Transaction History The user can view a detailed description of all the transactions that have occurred in an account and can perform basic tasks. Feature Guide 9
Chapter 2: Consumer e-finance Suite Functionality A user can view the following information: Transaction description Date of transactions Reference number Check number Account credits Account debits Export account history In viewing account information, the user can do the following tasks: Sort by date Sort by account Show memos Payments The Bill Payment feature consists of a complete library of Web and wireless objects that enable essential transactions such as add payee, pay a bill, review payment history, and so on. One of the key features of bill payment is a Pay Anyone feature which allows users to pay all of their bills, from electronic bills to small paper bills, directly from the financial institution s Web site. Financial Fusion has partnered with all of the payment processors for fulfillment of Pay Anyone. The following is a list of key features of Bill Payment functionality: Pay a Bill: Allows the user to enter the amount of a payment and select the account from which to pay. A drop-down list of payees, memo fields, and dates-to-pay is provided. 10 Consumer e-finance Suite
Banking Features Pay Multiple Bills: Allows the user to enter the amounts and select the account from which to pay. Provides the ability to pay multiple payees from the same screen. Review Pending Payments: Allows a user to review and edit all pending payments, including both repeating and single payments. Review Payment History: Allows the user to review all payments. Users can sort payments by account name, payee, and date sent. Add a Payee: Allows a user to add any payee, along with account number and nickname. View and Edit Payees: Allows a user to edit and delete payees. Payee, last date paid, payment history, and delete are displayed. Bill Recurring Payments: Allows a user to enter the source account, amount, payee, date to pay, memo, starting date, repeating frequency, and term for repeating bills. Bill Presentment Users can receive and display all of their bills electronically from a single location the financial institution s Web site. Electronic Bill Presentment benefits users by combining all of their bills, even internal statement billing, in one location and significantly lowering delivery costs. Full-color electronic bills, complete with graphics, logos, and full bill detail, are displayed directly to the customer at the financial institution s Web site. Even the detailed information typically printed on the back of the bill is available for easy viewing through a seamless link to the biller s Web site. The Bill Presentment product features include the following: View and Pay e-bills: A user can view and pay their electronic bills, link to payment history, and view a list of current e-billers. Feature Guide 11
Chapter 2: Consumer e-finance Suite Functionality Pay Multiple Bills: A user can view and pay multiple bills by entering the payee, amount, account name, and date to pay. View Current e-bill Accounts: A user can view their e-bill accounts including the account name, e-biller, and payment status. Add New e-bill Accounts: A user can view a list of available e-billers and add a new e-biller account. Review e-bills Payment History: A user can review payment history, including date sent, account name, e-biller, confirmation number, and amount paid. Review Archived E-Bills: A user can review archived e-bills including date due, confirmation number, and balance. Check Imaging With Check Imaging, users can select individual checks from their transaction history and view an image of the back and front of cleared checks. Wireless The wireless-based templates are specially designed interfaces for use with cellular phones and the PalmPilot. Ideally, customers can make the same Banking and Bill Pay transactions on their portable devices as they would using any other platform. These platforms include cell phones/pagers, Palm/PQA, PocketPC, and WML/HDML. Message Center The Message Center allows the user to send e-mail directly to customer service representatives at the financial institution to expedite service claims and questions. The customer service representative will respond directly to the customer. 12 Consumer e-finance Suite
Banking Features Content Syndication Server The Consumer e-finance Suite enables financial institutions to turn their Web site into a financial destination site for their clients. In addition to the robust banking and Bill Payment and Presentment services, financial institutions can offer business news, financial calculators, and other content relevant to their consumer clients and to small businesses. Content includes Stock quotes ATM/branch locator Weather conditions Calculators Financial Fusion Content Syndication consists of two primary components: the Content Aggregation Server and the Content Directors. Content Aggregation Server The Content Aggregation Server receives requests for content from a financial institution s Web site and retrieves the requested data from the appropriate source. Once the data is retrieved, it is normalized and sent back to the financial institution s Web server in XML format. The Content Aggregation Server retrieves the requested content at the same time that the financial institution is retrieving account information, optimizing turnaround time for content delivery. Financial Fusion hosts and manages the Content Aggregation Server. Content Directors The Content Directors are Java servlet objects that reside on a financial institution s Web server to control the display of the institution s content. Content Directors capture the Feature Guide 13
Chapter 2: Consumer e-finance Suite Functionality customer s content preferences and retrieve the appropriate data from the Content Aggregation Server. The content is then formatted according to specifications set by the institution. Performance is optimized because Content Directors interface with one source for all content. Content Directors can also be configured to retrieve data for other third-party sources to give financial institutions the option to establish their own relationships with local content providers. Customer Care Financial Fusion s Customer Care product enables financial institutions to manage all aspects of their customer service on the Web. Approximately seventy percent of customers who enroll in online banking abandon the process, but with Customer Care, a financial institution can improve service to customers and thus customer satisfaction and retention. Customer Care simplifies the process of submitting applications, and Customer Service Representatives (CSRs) can easily maintain customer profiles and communicate with customers through e-mail on a secure site. Customer Care also simplifies the process of managing CSRs by establishing quality standards and tracking the results of individual CSRs, teams, and call centers. The Customer Care Home page provides customer service representatives and administrators access to the following four main areas in Customer Care: Customer Profile Manager Message Center Enrollment and Application Center Employee Profile Manager 14 Consumer e-finance Suite
Banking Features One-to-One Marketing Financial Fusion s One-to-One Marketing product enables financial institutions to deliver targeted ads and messages to their online customers. Through a combination of customer profiling, campaign targeting, and reporting, financial institutions can increase the effectiveness of their marketing campaigns, resulting in higher sales and satisfied customers. The four components of One-to-One Marketing are Message Manager Profiling Engine Targeting and Personalization Reporting Bill Payment and Transfer Warehouse Financial Fusion s Bill Payment and Transfer Warehouse product is a robust middleware application suite that stores all information pertaining to payments and transfers and enables financial institutions to control more of the payment process. It supports the following key features: Least-cost routing Multiple payment processor options Ownership of all payment data Future and recurring payments and transfers Previously, financial institutions have relied completely on payment processors like CheckFree and Metavante for the majority of the payment process. The Bill Payment and Transfer Warehouse is designed to revolutionize the traditional payment process. By controlling the payment process, financial institutions are able to do the following: Filter out on us payments for internal processing Support multiple payment processing options Feature Guide 15
Chapter 2: Consumer e-finance Suite Functionality Own all payment and transfer data Support future and recurring payments and transfers Account Aggregation Financial Fusion s Account Aggregation product is a portfolio management solution that aggregates financial information for the end user. It securely gathers and stores account information, enabling end users to manage their consolidated portfolios from the financial institution s Web site. It aggregates account information either in nightly batches or upon user request. Account Aggregation acts as middleware, providing end users with a consolidated view of all their accounts (from multiple financial institutions) in a single financial institution s Web site. It can run on the financial institution s premises or in a hosted environment. The types of accounts that can be aggregated include banking, brokerage, credit card, and travel rewards accounts. In future releases, Account Aggregation will also include aggregation from other types of sites such as 401k and e-mail accounts. Application Alerts Application Alerts provides users of the Consumer e- Finance Suite an application interface for setting alert preferences. This interface gives users the ability to define the events that the Universal Alerts Engine will then generate and deliver. The user s alert criteria are stored in the UAE, which can be retrieved through the Alert/Rule Registration API portion of the UAE. The data returned from the queries makes up the notification information that the user selected. This alert message is then sent to the device the user specified through 16 Consumer e-finance Suite
Financial Fusion Server Features Application Alerts (such as an e-mail address or a wireless device). The types of alerts include Account balance threshold met (minimum or maximum) NSF condition exists End-of-day stock portfolio quotes Arrival of a secure message Application Alerts consists of two primary components: the Client Application and Application Plug-ins to the Universal Alert Engine. Client Application The Client Application consists of beans, tasks, services, and a UI giving end users the ability to schedule alerts with the alert system. Application Plug-ins Application Plug-ins reside within the UAE. When the UAE is in the process of delivering an alert that was scheduled from the Application Alerts Client Application, it sends the alert to one of the Application Plug-ins. The plug-in does the necessary comparisons to see if the alert meets any of the predetermined thresholds (such as a user s account balance dropping below a certain limit). If the thresholds have been met then the UAE schedules an alert notification. Financial Fusion Server Features Financial Fusion Server features include the Universal Alerts Engine and Management Console. Feature Guide 17
Chapter 2: Consumer e-finance Suite Functionality Universal Alerts Engine The Financial Fusion Universal Alert Engine (UAE) is a middleware component for generating immediate, scheduled, or recurring notification messages to applications and end-user devices. The UAE provides the base functionality upon which an application presents an alert-enabled interface to its users. For example, using the UAE, the Application Alerts service of the Consumer e- Finance Suite allows users to receive notification when certain predefined conditions are met, such as when their checking account reaches a preset minimum amount. In this way applications or other software components use the UAE to register alerts on behalf of their users. The UAE uses registration information including start and end of alert period, frequency (if any), primary and alternate delivery channels, and the message to deliver to schedule notification to the appropriate device or application, such as a user s e-mail, cellular phone, or pager. Management Console Management Console simplifies the configuration of Consumer e-finance Suite applications with defined architecture, design patterns, and APIs for managing applications and systems. It also provides reporting capabilities. Management Console consists of two primary components: the Management Console Plug-in and the Reporting Console. Management Console Plug-in The Management Console Plug-in is a plug-in that allows users to modify Agents, Configuration Beans, and the attributes of Managed Beans. 18 Consumer e-finance Suite
Financial Fusion Server Features Reporting Console The Reporting Console uses a Web client with the reports being generated using servlets and JTF. Financial Fusion applications are able to log or report any data the user wishes to capture. Standard reports that are shipped out of the box include the following: Total Active Customer Report Total Enrolled Customer Report Average Transaction Time Report Total Transaction Report Errors Reports, such as Transaction Types/Levels and Response Time Reporting Feature Guide 19
Chapter 3 TECHNOLOGY Technology Overview Financial Fusion Consumer e-finance Suite is built using a multi-tiered, object-oriented design framework with Java servlet technology. This is the next generation of internet application design and provides maximum control and flexibility in a reliable and scalable architecture. Financial Fusion is an acknowledged leader in Java servlet technology and has been awarded the 100 percent Pure Java Certification from Sun Microsystems. Financial Fusion Consumer e-finance Suite incorporates the following technologies: Java Servlets Enterprise JavaBeans (EJB) JavaBeans Security Feature Guide 21
Chapter 3: Technology Technology Components Java Servlets Financial Fusion Consumer e-finance Suite has been written entirely in Java, and the functionality of the suite has been encapsulated in Java objects. These objects are extensible to allow for maximum flexibility and customization. Through the use of servlets, Consumer e-finance Suite extends the functionality of the Web servers. Servlets are a component-based, platform-independent method for building Web-based applications that provide scalability and flexibility. Servlets are ideal for interactive Web applications and have access to the entire family of Java APIs. Financial Fusion Consumer e-finance Suite utilizes Java Servlet technology to handle all of the requests and responses to the client. This allows for maximum efficiency in handling Web sites. Enterprise JavaBeans (EJB) The Financial Fusion Consumer e-finance Suite is fully Enterprise JavaBeans (EJB) enabled, which allows for multi-client access for all financial institution customers. With EJB technology, developers can write reusable portable server-side business logic for the J2EE platform. EJB technology includes the following features: EJB components are server-side components written entirely in the Java programming language. 22 Consumer e-finance Suite
Technology Components EJB components contain business logic only no systemlevel programming. System-level services such as transactions, security, lifecycle, threading, persistence, and so on are automatically managed for the EJB component by the EJB server. EJB architecture is inherently transactional, distributed, portable, multi-tier, scalable, and secure. Components are declaratively customized. (Components that can be customized include transactional behavior, security features, life-cycle, state management, persistence, and so on.) EJB components are fully portable across any EJB server and any operating system. JavaBeans Financial Fusion provides financial institutions with an object library of JavaBean banking tools that can be assembled into completed products or distributed as individual objects throughout the financial institution s Web site. The JavaBean Library provides optimal flexibility and seamless integration of online banking functionality into a financial institution s Web site. Security Financial Fusion provides the highest level of security available for online transactions. Security safeguards include the following: 128-bit encryption SSL 3.0 Digital certificates (x.509v3) Access control lists Feature Guide 23
Chapter 4 BANK SIMULATOR The Bank Simulator is a database that is used to simulate what would happen in a real deployed bank implementation. For example, if you transfer money from your savings to your checking account or you make a payment you would expect that when you log on the next day the account balances would reflect that transfer or payment and a transaction would be recorded in your history. The Bank Simulator database enables these types of real-life transactions to occur. Using Bank Simulator, you will be able to execute end-to-end testing of the Financial Fusion Consumer e-finance Suite features and functionality. Feature Guide 25
INDEX 100 percent Pure Java Certification 21 128-bit encryption 23 401k 16 A Access control lists 23 Account Aggregation 8 definition 16 Account Register 7, 9 Accounts 7 checking 8 credit card 8 lines of credit 8 loans 8 money market 8 savings 8 AFMS 2 Alert/Rule Registration API 16 Alerts, types, Account balance threshold met 17 Arrival of a secure message 17 End-of-day stock quotes 17 NSF condition exists 17 API Reference 6 Application Alerts 8 Application Plug-ins 17 ATM/branch locator 13 B balance reporting 1 Beans 2 bill payment 1 Bill Payment and Transfer Warehouse 8 Developer s Guide 6 Installation and Administration Guide 6 Bill Payment functionality, Bill Recurring Payments 11 Pay a Bill 10 Pay Multiple Bills 11 Review Payment History 11 Review Pending Payments 11 View and Edit Payees 11 Bill payments 7 Bill presentment 1, 7 Bill Presentment features Add New e-bill Accounts 12 Pay Multiple Bills 12 Review Archived E-Bills 12 Review e-bills Payment History 12 View and Pay e-bills 11 View Current e-bill Accounts 12 budgeting 1 Feature Guide 27
Index C Calculators 13 cash flow analysis 1 cash management services 1 cellular phones 2, 18 check account balances 1 Check imaging 7 check register 9 CheckFree 15 Client Application 17 Consumer e-finance Suite Architectural Overview 3 features 7 Content Aggregation Server 13 Content Directors 13 Content Syndication Server 7 Customer Care 7 User s Guide for Administrators 6 User s Guide for CSRs 6 Customer Profile Manager 14 D Developer s Guide 6 Digital certificates 23 E Employee Profile Manager 14 Enrollment and Application Center 14 Enterprise JavaBeans 2, 21 F Feature Guide 6 Financial Fusion Server 2, 8 G get news 1 H HTML templates 2 I Installation and Administration Guide 6 J J2EE 22 J2EE platform 2 Java 21 Java servlet technology 21 JavaBeans 21 JTF 2 M manage consolidated portfolios 1 Management Console 8 Plug-in 18 Message Broker 2 Message Center 7, 14 Message Manager 15 Metavante 15 O OFX 2 OFX message set 2 One-to-One Marketing 7 Message Manager User's Guide 6 P pager 18 Palm/PQA 12 PalmPilot 12 pay and receive bills 1 Pay Anyone feature 10 PocketPC 12 Profiling Engine 15 28 Consumer e-finance Suite
Index R Reporting 15 Reporting Console 19 reports Average Transaction Time 19 Errors 19 Total Active Customer 19 Total Enrolled Customer 19 Total Transaction 19 run reports 1 W Weather conditions 13 Web banking 1 Wireless templates 7 wireless-based templates 12 WML/HDML 12 S Services 2 SSL 3.0 23 Stock quotes 13 Sun Microsystems 21 T Targeting and Personalization 15 Tasks 2 templates wireless-based 12 Transaction history and Consolidated Balance Reporting 7 transfer money 1 Transfers 7 U Universal Alerts Engine 8 definition of 18 UniversalOFX 2 UniversalOFX Server 3 V View 12 view current consolidated cash balances 1 Feature Guide 29