Page 1 of 5 LEADERSHIP SKILLS A Portray a positive image (Internal/External) A1 Value continuous improvement A2 A14 Demonstrate proactive behaviour A3 Demonstrate innovation 1 2 3 4 1 2 3 4 Influence company Demonstrate creative Practice decision making Demonstrate Adapt to change Influence others instructions, company thinking accountability policies (CI and CP) A7 A8 A9 A10 A11 A12 1 2 3 4 1 2 3 4 Act as a role model Create measures of Demonstrate integrated performance (MOPS) thinking (seeing the big Demonstrate mentorship (Empowering others) A13 A15 A4 picture; thinking holistically) A16 Act as an advocate for internal and external clients A5 Demonstrate a commitment to excellence A6 COMMUNICATE B Demonstrate active listening B1 Ask clarifying questions B2 Use clear and concise language (oral and written) B3 Use language appropriate to the audience B4 Summarize conversations in writing B5 Use technical language 1 2 3 4 1 2 3 4 Interpret legal documents Interpret technical Judge appropriateness of the Select appropriate Demonstrate Write legal, technical, documents message for distribution media for message/ presentation and business (internal / external; filter audience documents message) B7 B8 B10 B11 B12 B9 1 2 3 4 1 2 3 4 Prepare for and lead meetings Interpret verbal and nonverbal cues Demonstrate telephone and email etiquette B6 B13 B14 B15
Page 2 of 5 COMPUTER SKILLS C Use Microsoft Office products C1 Use MS Project C2 Use SQL databases C3 Use Standard Aero menu (SA MENU) 1 2 3 4 1 2 3 4 Use external secure Web Apply Internet research Use electronic technical Use Adobe Acrobat Use imaging software Manage electronic sites (OEM, Customer, documentation (EMS) files/documents Vendor, etc.) C7 C8 C9 C10 C11 C12 1 2 3 4 1 2 3 4 Adapt to changes in technology C4 Use SAL Portal C5 Use internal team site C6 C13 1 2 3 4 PROFESSIONALISM D Demonstrate integrity Act within the scope of responsibility/autonomy Demonstrate teamwork Demonstrate initiative Demonstrate ethical behaviour Value life-long learning D1 D2 D3 D4 D5 D6 1 2 3 4 1 2 3 4 Demonstrate selfmanagement Demonstrate respect for Manage stress Adhere to company Adhere to workplace Practice control of others policies and procedures expectations for dress personal body language (time, workload, etc.) and deportment D7 D8 D9 D10 D11 D12 1 2 3 4 1 2 3 4
Page 3 of 5 PERSONAL and INTER- PERSONAL SKILLS E Demonstrate coaching Build relationships (External / internal) Demonstrate assertiveness Demonstrate cultural sensitivity and awareness E4 Demonstrate patience Demonstrate negotiation E1 E2 E3 E5 E6 1 2 3 4 1 2 3 4 Practice tact Demonstrate empathy Influence others to Resolve conflict Invite participation and Present constructive complete tasks feedback from others criticism (being receptive and E7 E8 E9 E10 open to others) E11 E12 1 2 3 4 1 2 3 4 Demonstrate situational Value the importance of Value work-life balance awareness giving positive feedback E13 E14 E15 MANAGE PROJECTS F Identify available resources F1 Apply basic project management principles F2 Define scope F3 Develop timelines 1 2 3 4 1 2 3 4 Analyze cost-benefit Design strategies to Identify risk Identify stakeholders Identify deliverables Develop presentations / mitigate risk reports F4 Develop budgets F5 Evaluate risk F6 F7 F8 F9 1 2 3 4 1 2 3 4 Influence buy-in Initiate sign-off Manage budgets Apply the 7 steps of procedures continuous improvement (SA) F13 F14 F15 F16 F10 F11 F12
Page 4 of 5 MANAGE ACCOUNTS G Demonstrate product knowledge G1 1 2 3 4 1 2 3 4 Defend decisions Monitor works in Identify potential Cultivate client loyalty progress (WIP) opportunities (external / internal) G7 Adhere to laws, regulations and policies G2 G8 Apply analytical G3 G9 Apply problem solving Synthesize client expectations with company capabilities G10 1 2 3 4 1 2 3 4 G4 Practice sound business judgement G5 G11 Recall information G6 Value customer sensibilities (anticipating customer reactions) G12 1 2 3 4 1 2 3 4 Report on measures of Adhere to customerspecific Manage customer visits performance (MOPs) requirements G13 G14 Integrate customerspecific requirements into an Operator Build Standard (OBS) G15 Integrate customerspecific requirements into a Detailed Work Instruction (DWI) G16 Determine that all requirements of Cycle Zero are met G17 G18 MANAGE CUSTOMER CONCERNS H Verify Customer H1 Determine internal ownership of Customer H2 1 2 3 4 1 2 3 4 Identify cost associated with resolving Customer H7 Identify impacts of Customer resolution on other areas H8 1 2 3 4 1 2 3 4 Create a plan for resolving Customer H3 Justify resolution Propose rationale for (internally or to customer) adjusting policy (good H4 will, warranty, etc.) H5 Coordinate OEM warranty H6
Page 5 of 5 MANAGE FINANCES I Propose annual pricing Forecast sales Optimize the profit margin 1 2 3 4 1 2 3 4 Propose sales strategies Create pricing options for Validate inventory cost client (transactional, customer specific) I13 I14 I15 Influence costs Create cost estimates Justify price/cost revisions to client I1 I2 I3 I4 I5 I6 1 2 3 4 1 2 3 4 Negotiate a compromise Determine estimate to Evaluate cost over-runs Create final invoice Evaluate customer Analyze trends with client for cost overruns invoice variance (EIVA) financial capacity I7 I8 I9 I10 I11 I12 MANAGE TIME J Practice organizational J1 Set priorities J2 Manage priorities J3 Manage time on task 1 2 3 4 1 2 3 4 Ask for assistance when required J4 Respond to an ever changing work environment J5 Use time management tools J6 J7 1 2 3 4 MANAGE ASSETS K Plan to meet forecast demands Compare SA inventory to meet customer needs Explain anticipated future demands internally Evaluate customer Organize customer Report customer K1 K2 K3 K4 K5 K6 1 2 3 4 1 2 3 4 Optimize customer Coordinate rental units Initiate logistics Evaluate logistics for customers K7 K8 K9 K10