What does transformation mean... to you? Aston Business School s The Transformation Project Professor Ashley Braganza, Professor of Organisational Transformation Deputy Director, Brunel Business School E: ashley.braganza@brunel.ac.uk M: 07976 886286 16 th March 2010
Benefits to be gained from transformation programmes Order cycle times 33 days to 3 days Product development time 48 months to 10 months Customer complaints reduced by 33% Offers confirmed within three days below 40 to over 80 Order cycle time improvement 17% Throughput increased by 30% Policy processing cycle several months to 1 day Number of functions five down to one Number of specialists nineteen down to one Number of computer systems seven down to one
When reality sets in! A Set up transformation programme and team structure Senior Management 1 month Time B Develop transformation methodology Middle and Junior Management 3 Months C Plan functions and IT s Middle Functional and IT Management 12 Months D Implement the s in the functions and IT Middle, Junior and IT Management Never Motivation levels
Measuring the Degree of Change for a business process initiative Individuals Roles and responsibilities Skills Assessment criteria Reward structures People leaving/joining Structure Reporting lines Hierarchy Process owners Process teams Power bases Systems Information systems Planning procedures Service level agreements Information flows Budgeting procedures Status quo No Changes with strict constraints Minor Willing to loosen constraints Significant Open to fundamental rethink,clean slate approach Radical Greenfield site Transformation 0 30 60 90 120
Scope of integration 4 3 2 1 Supplier s functions Key Our organisation s functions Customer s functions 1 Totally within one function 2 Between two or more functions 3 All functions in the organisation 4 Between the organisation and external stakeholders
The business process web Minor o Degree of 120 105 90 75 60 0 No 90 Minor 135 45 180 Significant Significant 165 150 30 15 No 270 Radical 360 Transformation 180 1 2 3 4 Scope of the 195 210 330 345 Scope of integration 1 Totally within one function 225 315 2 Between two or more functions 240 255 270 285 300 Transformation 3 All functions in the organisation 4 Between the organisation and external stakeholders Radical
The business process web - one company s experiences Minor o Degree of 0 No 120 105 90 75 60 90 Minor 180 Significant 135 45 270 Radical 150 30 360 Transformation Significant 165 15 No 180 1 2 3 4 Scope of the 195 210 330 345 Scope of integration 225 315 1 Totally within one function 240 255 270 285 300 Transformation 2 Between two or more functions 3 All functions in the organisation 4 Between the organisation and external stakeholders Radical
The business process web - some months later Minor o Degree of 0 No 105 90 75 120 60 90 Minor 180 Significant 135 45 270 Radical 150 30 360 Transformation Significant 165 15 No 180 1 2 3 4 Scope of the 195 210 330 345 Scope of integration 225 315 1 Totally within one function 240 255 270 285 300 Transformation 2 Between two or more functions 3 All functions in the organisation 4 Between the organisation and external stakeholders Radical
Towards consensus about programmes Minor o 120 105 90 75 60 135 45 150 30 Significant 165 15 No 180 1 2 3 4 Scope of the 195 345 210 330 225 315 240 255 270 285 300 Transformation Radical
Time to reflect Thank You for your attention and enjoy the rest of the day!