How to develop a Culture of Engagement & drive Big Results --------------------- with Adrian Gostick
Appreciate great work
High-performance teams (Simon & Schuster, Feb. 2018)
Engaging cultures that attract & retain great talent
The All In Road Map Create an Investor Focus Cheer for Each Other
POSITIVE CULTURE noun 1. a team or entire organization where people BELIEVE what they do MATTERS and they can make a DIFFERENCE
The Great Blondin Niagara Falls June 30, 1859
Get in the wheelbarrow
Are you ALL IN? Are your PEOPLE?
YOU own your CULTURE!
Stephen Sadove, Chairman
Engaged employees differentiate your culture
New Research Largest survey ever conducted on the elements of great work cultures Willis Towers Watson
HOW Large? 2-yr study of 300,000 people
Study Focus How do some cultures get people?
Aha #1 People in high-performance cultures are engaged enabled energized
E + E + E E + E + E Engaged Strong attachment to organization and willing to give extra effort Enabled Environment that supports productivity Energized Greater sense of drive & purpose
E + E + E + E + and & Operating OPERATING MarginMARGIN
Top drivers of engagement Appreciation Communication Alignment Opportunity & Well-Being Trust Pride Engageme nt
What does it mean to be ENABLED at work?
What does it mean to be ENERGIZED at work?
Good leaders focus on what to do and how. Great leaders remind us why
Aha #2 Seven-step road-map
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Let s talk about
It is not a lack of intelligence that sinks cultures, but
Agile Teams 1. Everyone feels safe to speak up and challenge traditional ways
Think about: Impact on the TEAM 31
Safe Place Everyone can ask questions or make suggestions without fear of looking stupid or incompetent (no dumb ideas) We will be respectfully challenging of each other without acting negative Anyone can suggest innovative ideas without being perceived as disruptive No one laughs, no one criticizes
Industry Pub: What if Lamborghini & Tesla designed a helicopter?
FCX 001
Agile Teams 1. Everyone feels safe to speak up and challenge traditional ways 2. Positive radicals allowed a voice
Agile Teams 1. Everyone feels safe to speak up and challenge traditional ways 2. Positive radicals allowed a voice 3. Leader helps focus employees on mission of organization & why it s important
Mission To reach for new heights and reveal the unknown so that what we do and learn will benefit all humankind
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Engagement is a one-on-one skill
Partner With Talent
Ask Employees at 90 Days Have we lived up to our promises to you? What do we do well around here? Have you seen things in your other jobs that might help us? Have we done anything in the last 90 days that might cause you to leave?
23 Motivators / 5 Identities
Millennials Rising Deloitte: By 2024, 75% of global workforce will be Millennials
Most Motivating Work Concepts for Millennials 1. Learning (68%) 2. Impact (65%) 3. Family (51%) Least Motivating: 21. Autonomy (18%) 22. Ownership (17%) 23. Money (10%) N= 50,000
You May Not Share the Same Motivator Age 20-29 30-39 40-49 50-59 60-69 Autonomy 18% 27% 33% 34% 39% Developing Others Motivators as Your Employees 19% 22% 28% 31% 29% Variety 36% 38% 44% 50% 54% Recognition 32% 28% 23% 13% 8% Friendship 33% 29% 27% 27% 24% Fun 30% 27% 23% 21% 23% % of people who have this as a top 7 Motivator
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The soft stuff is the hard stuff
What ratio of positive to negative feedback is ideal at work?
Harvard Business Review Top performing teams gave each other 5.6 positive comments for each negative March 2013 0.36 : 1 1.9 : 1 5.6 : 1 LOW MED HIGH Performance
University of Washington 1992 study by John Gottman Using positive to negative comments of newly married couples, researchers found they could predict divorce with 94% accuracy 0.77 : 1 Divorced 5 : 1 Still Married
Do it now ROOT BASICS Do it often Be specific Be sincere
The All In Road Map Create an Investor Focus
adrian@thecultureworks.com