New WesternLogowTagnBevel.jpg Making Change Fun By Tim Keran
Western Graphics Overview Scope Established 1967 2 nd Generation Ownership 1 Plant / 7 Day Work Week $7 Million / 40 Employees Unique Market Position Helping Companies Print Less and Smarter All Industries Where Print Can Be Managed Better Better Performance, Solutions, and Partnerships
The Need for Change
Figures from Gallup 2010
Getting to Employee Engagement Mainly a Participation Problem: Management is not asking for help or Employees don t know how to help or Employees don t care (very rare)
Houston, we have a problem
Wizard of Oz Management (Command & Control Decisions)
Cheese Dependent Employees (Someone Else s Problem to Solve)
Employee-Oriented Company (Not the Answer)
Surveys & Suggestion Boxes (Not the Answer) Employee Engagement is a Top Management Responsibility, not a HR Issue
Tool Box Successes (The Easy Stuff to Implement)
Spaghetti Problems (Lots of Little Problems Leads to One Big Mess)
The Missing $3 Ruler (Problem Solved. Yea, Employee!)
Change & Fun How s That Possible? Improvements + Involvement = Winning Culture Needed Everyone Involved Change to Two Column Job Description Going Home Frustrated or with Energy Fear vs Fun Answer WIIFM? (what s in it for me)
WGX s 3 Strategies to Get to Employee Engagement #1 - Made it a Game #2 - Got Everyone Involved #3 - Communicate & Connect
#1 - Made it a Game
365 Days. 5 Priorities. 1 Tribe.
Our Annual Theme Wall
CSI: St. Paul 6 Goals: 1. Following All Leads (New Sales) 2. Reviewing the Evidence (Reducing Expenses) 3. Crime Prevention Planning (Standard Work) 4. Keeping the Mayor Happy (Client Satisfaction) 5. Role Call Meetings (Communication) 6. All Detectives Solving Cases (Working Together) 400 Cases. 365 Days. 5 Squads. 1 Precinct.
Promoted from Beat Cop to Detective
Our CSI Detective Squads: C:\Documents and Settings\prepres... Hawaii Five-O C:\Documents and Settings\prepres... C:\Documents and Settings\prepres... The Professionals Ace Ventura C:\Documents and Settings\prepres... C:\Documents and Settings\prepres... The Untouchables SWAT
Our CSI Detective Board
#2 Got Everyone Involved
Ask for Improvements Culture improves immediately Engaged people will get busy Disengaged people will hide On the Fence people will wait to see who wins
No Dusty People Rule (You Stand For What You Tolerate, Can t Allow People to Quit and Stay )
Iceberg Improvements (The Management Can See Corrections)
Find the 8 Ideas (They are Everywhere, Need to Pick them Up)
CI Team Dept Leads, No Managers! Meet Once a Week Approval of Cases Responsible for the Game & Sustainment AKA: Internal Affairs 11 Black Pearl 10 Tribal Council 09
3 Improvement Solving Tools Cases (small, <30 days) Rapid Improvement Plans (RIPS) (medium, <90 days) Blitzes (large event)
Pictures of Cases
The Overtime RIP Rapid Improvement Plan
CSI: St. Paul ROLE CALL Monthly Meeting How d We Do? What s New/What s Next? Coaching Opportunity Special Recognition Team Report Outs
6 Key Performance Indicators
Ace Ventura Crimes Solved = 14 Badges = 19 Top Case Tray Cards for Digital Presses (Jon B, Matt M, Pat W) Mayor s addition Quality Audits on Igen Jobs (Jon B)
Badges / Employee - YTD 25 20 15 10 5 0 Badges/Emp The Professionals
Top Cases for July #3 Tie Quality Audits & New Customer WOW SW #2 Commercial/Print Management Split #1 USB Credit Card Fees Mike S & Cassie
Top Case Award
Monthly Wheel Prizes
Traveling Team Trophies Year-to-date Leader Monthly Most Cases Solved
Questions? Let s Roll! And Hey, Let s Be Careful Out There!!
#3 Communicate & Connect
Daily Huddles Who s On 1 st? What s On 2 nd? Where s Waldo? What Hill Are We Taking?
Scorecards Weekly Dept Huddles 121 every 2 weeks Quarterly Reviews Reds = Opportunities
Visual Communication Of Results
Alignment
WGX s 8 Profit Sharing Plan 40% of Profits Goes In After 5% PBT Reached Bonus at 7% Bonus at 8% Bonus at 9% Bonus at Wages PBT PBT PBT 10% PBT $ 30,000 $713 $1,070 $1,426 $1,783 $ 40,000 $951 $1,426 $1,902 $2,377 $ 50,000 $1,189 $1,783 $2,377 $2,971 $ 60,000 $1,426 $2,139 $2,852 $3,566 % of Wages 2.4% 3.6% 4.8% 5.9% Total Pool $54,400 $81,600 $108,800 $136,000
The Sue Me For Free Board
Remind Them!
Remind Them Again!
Special Contests (keep it fresh)
Best Improvement of the Year Contest
Our Front Lobby
Employee Engagement Results
Results of Employee Engagement Over 1,200 Improvements Completed Quality Defects Reduced by 67% Inventory Reduction of over $700,000 Less Frustration = Less Employee Turnover Less Management Needed Free Leadership Development Program Higher Productivity = Higher Profitability Clients Love It!
Results Before & After - Spaghetti Maps After: 21 minutes Before: 70 minutes
Lessons Learned
Share the Insomnia (Let Others in on the Problems)
Problems are Gold. Finding Gold Makes You Rich
Conflict vs Combat (Need Some Healthy Disagreement)
A Great Reverse Gear (People Won t Live With a Problem They Created)
Eat the Frog (Stop Procrastinating & Get More Done) If you eat a frog first thing in the morning, the rest of your day will be wonderful. -Mark Twain
Step on Dragon Eggs (Root Cause Analysis)
Nose In, Hands Out (Monitor But Don t Meddle)
Lessons Learned Get Everyone Involved. People are Ready to Help. Keep it Simple & Small So Everyone Can Play. People Need to See the Score to Play Better. Answer WIIFM? Daily Feedback on What s Not Working. Change Fitness Program Keeps You in Shape. Eventually, You Have to Get Better Sharing Problems, Getting Better Together, and Having Some Fun is a Great Way to Spend a Day Working.
New WesternLogowTagnBevel.jpg Thanks for Listening!