ACHIEVING INTEROPERABLE ELECTRONIC TOLL COLLECTION IN SOUTH AFRICA. Alex van Niekerk South African National Roads Agency (SANRAL)

ACHIEVING INTEROPERABLE ELECTRONIC TOLL COLLECTION IN SOUTH AFRICA Alex van Niekerk South African National Roads Agency (SANRAL)

The Bigger Picture - SANRAL SANRAL is a Government Agency responsible for the management of the 22 000 km national road network in South Africa The road user is our client. SANRAL s objective is to provide a safe well-engineered and well operated road to the user Movement of people, services and goods is critical to enable the economy to grow - thus creating wealth and job opportunities Time is valuable to both commercial users and individuals. In order to save on road user costs, sufficient well-maintained infrastructure is required, applying best international practices and utilising technology Two funding streams available tolling and budget allocation

Interoperability Roadmap 2000/1 ETC National Standard in SA 2002/3 1 st Electronic Toll Collection N1/N4 urban toll 2005 Interoperability Study 2006 Interoperability Framework (Model, Policies) 2008 Design of Transaction Clearing House part of Gauteng Open Road Tolling Project 2009 Award Contract to ETC JV for implementing Gauteng Open Road Tolling 2013 Going live with open road tolling in Gauteng Extending electronic toll collection to other existing toll plazas 4 2015/16 in South Africa

Introduction Tolling & Standards in South Africa Tolls in South Africa used to be mostly non-urban With the introduction of urban tolling in Pretoria need arise to implement electronic toll collection - explored best international practice Opportunity to leapfrog technology learning curve engaged international experts and learn from their experience In 2000, SANRAL went through a process to determine international best practice w.r.t. electronic toll technology. Objective/Vision to achieve a single standard and promote interoperability throughout South Africa The 5,8 GHz, CEN278 Standard was adopted

Ramp Plaza Bakwena Concession

ETC Framework Participants (Steering Committee) Consultant Concessionaires Reviewers Outcome of Framework Process Policy Documents Baseline Principles

Standard Migration Updating of Standards From CEN278 to EN15509 New EN15509 Multiple Suppliers Move from Standard to Standard Limited Risk (40 000 vs 2 000 000) Additional Applications (Parking, Access Control, ITS) 10

ETC Baseline Policies 1. No other non-interoperable ETC tolling schemes 2. TCH Operated on Business Principles (non profit based on total recovery of TCH expenses) 3. Central Transaction Processing 4. Central Account Management and Tag Procurement 5. Centralized Database with Distributed Access 6. Pre-Paid or Guaranteed Post-Paid Accounts 7. Central Violation Processing (Opt in or out) 8. TCH & VPC Least-Cost, Optimal-Return Operations

ETC Baseline Policies 9. Centrally Managed Pre-paid Float 10. Maximized ETC Penetration 11. High Level of Customer Service 12. Common Technology Standards and Specifications 13. Certification Process to Ensure Minimum Standards 14. Compliance with Applicable Security and Privacy Standards and Policies 15. Auditable System 16. Compliance and Governance According to Statutes

The Need for ORT Implemented Freeway Improvements: 201 km (2013) 585 additional lane km s Estimated 2100 lane km s of final surfacing 34 interchanges were significantly upgraded 4 new directional ramps (flyovers) ITS deployment Planned New Routes: 158 km Future Upgrades: 223 km GFIP ORT required! Toll system features: E tag discount Time of day discounts Frequent use discount Monthly toll cap Volumetric vehicle classification

Open Road Tolling (ORT) Gauteng is South Africa s smallest but most densely populated province basically a metropolitan area with 10 million people For Gauteng network, wit high traffic volumes (100 000 to 200 000 AADT), conventional tolling not an option ORT: All transactions recorded electronically Number plates or tag Vehicle linked to an account (registered or anonymous) No physical toll plazas free flow tolling From commencement date, must be able to handle 2,5 million transactions per day

SANRAL principles for ORT One tag standard One account may include various vehicles Central transaction clearing Full interoperability

ORT - General SANRAL model: TCH & VPC National SANRAL initiative: Central clearing with all current and future concessions Clearing with existing conventional toll plazas Integration of Natis (vehicle owner database)

Enforcement (AARTO process) Enforcement (Billing) Enforcement (Policing) CUSTOMER Transaction Clearing Model Promotion of ETC Toll Road Usage Toll Fee Payment Enforcement (if booms) Service Provision (Distribute tag, queries, statements, VAT invoices) Promotion of ETC Customer Contract Account Promotion of interoperable service TOLL AGENCY (SANRAL & Concessionaires) Outlet Cell Network TRANSACTION CLEARING HOUSE (TCH) National ETC Website National Call Centre Concession Contracts (Quality Assurance) Contract (incl. issue tag) Transaction Clearing Service Governance and Certification Enforcement (Hot- and other lists) Merchant Contract Credit Card Clearing Payment for Service SUPER EMPLOYER (SANRAL) Legal Governance Certification (Quality Assurance) Governance ACQUIRING BANK NEW AGENCY (Toll and other) Contract for Violation Processing Usage of Violation Processing Service Payment for Violation Processing Service POLICING LEGAL PROCESS VIOLATION PROCESSING CENTRE (VPC) enatis

ORT Building Blocks Consist of following: Toll tag Kiosks/Mobile Kiosks Satellite Centres (customer centres) Technical Shelters and Gantries (Toll Point) Communications Backbone Central Operations Centre (ORT Back Office, TCH, VPC, ITS Disaster Recovery Centre Toll Signage User Services

Central Operations Centre National facility Clearing of open Road Toll Transactions Clearing of Concessionaire Transactions Clearing all other electronic transactions at conventional plazas Open Road Tolling (ORT) back office Transaction Clearing House (TCH) Violation Processing Centre (VPC) Management of violations and outstanding toll National and Regional ITS control room

41 Toll Gantries on GFIP network Road sections with between 100 000 to 200 000 vehicles per day 1 000 000 daily vehicles 1 200 000 daily users (persons) +-2 000 000 person trips per weekday 2 500 000 daily toll transactions

Reads the e-tag Photographs the front of the vehicle and reads the number plate Classifies the vehicle by volume 24 Photographs the vehicle from the top Photographs the back of the vehicle and reads the number plate Verifies that all details are in accordance with registered e-toll Account Toll fees are paid without stopping or slowing down

Obtaining e-tags: Customer Centric Focus E-tags easily available at retailers customer outlets, etc (extended nationally for other regions where ETC is implemented) Over 50 e-toll Customer Service Outlets (Gauteng) Order an e-tag on-line Existing Bakwena e-tag acceptable Registration Options: Call centre Web Corporate engagements Fax

e-toll Customer Service Outlets E-toll customer services Every 20 km next to freeway network ITS and IMS

Prepaid Account: Top-ups: Manual: At retailers Payment Methods e-toll Customer Service Outlets Electronic Funds Transfer (EFT) E-commerce Automatic By linking a Credit Card or Debit Order, that will top-up the e- toll Account, once the low balance has been reached Credit Card Settlement Account: Directly linked to your credit card Master or Visa Transactions for the day are rolled up, and settled from nominated credit card

ORT Toll Collection Approximately 1,4 million vehicles tagged Tolling remain an emotional public issue Used as a political opportunity during elections Enforcement of violators requires political support and will: Non-payment remain a challenge Several civil and criminal actions ongoing

Achieving Full Interoperability Nationally SANRAL continues to expand ETC footprint: Other Concessions Bakwena; N3 Toll Concession, N4 Toll Concession Existing SANRAL toll routes (10) N1 North, N1 South, N2 North, N2 South, N2 Tsitsikama; N3 Mariannhill, N4 Magalies, N17 toll Route, Huguenot Tunnel Fitting all lanes with readers- manual and electronic toll Dedicate specific lanes for ETC only (no cash or card payment accepted)

SANRAL Survey A survey conducted by SANRAL in July 2015 indicated that 71% of people polled expressed a preference for automated tag technology to speed up their movement through toll plazas

Typical layout Dedicated ETC Lane

Marketing Material Fitting an e-tag

Marketing Material How Does it Work?

Market Share/Uptake

Next Steps Improve customer experience: Integrated App development Customer enquiry resolution Simplification Expand the benefits to registered users: Parking payment Fuel payment??? Public transport applications

Next Step Dedicated lanes for e-tag users Jump the Queue : -Counter flow -Additional dedicated approach lanes (500 800m) -Moveable barriers

Conclusion Interoperability is achievable Follow a process, involve all roll players, agree baseline principles Centralised transaction clearing customer friendly, also provide motivation to all roll players, including concessionaires, to become interoperable Ensure improved service levels for all road users No cash/cards required for truck drivers Reduced capital expenditure for toll plaza expansions

Thank You Questions? Thank you for your time! www.sanral.co.za