Unlocking the full business potential of PSD2 How to create value for customers following PSD2 regulation equensworldline Sibos 2017 Open Theater
equensworldline Position in Worldline Group 2
equensworldline ID card Connecting payers and payees via any type of electronic transaction * 2016 pro forma accounts 3
A market under regulatory pressure and new customer expectations Crossborder acquiring 4
PSD2 regulation fuels the deeper trend of Open Banking Loan Company PSP, Telco, Retailer Banks must allow access to accounts by registered third parties Account holder Third Parties can initiate payments /access accounts but are more tightly regulated Account data AISP/PISP Data enrichment & analysis party Strong authentication is required Mortgage/loans Insurances Investment portfolio Data sources Software vendors Customer s Banks 5
Telco Market Evolution Learn from the other experience Third-party creativity / Customer disintermediation 6
Relevance for customers Strategic scenarios Still time for banks to define their strategy Moving up the value chain will expand revenue pool Comply Secure revenues Expand Bank as utility Low/no customer relationship Comply with legislation by responding to info demands at low costs Bank holding tight Secure customer relationship by controlling account information Every day digital bank Strong customer relationship Exploit business potential of PSD2 High Provide minimum services Provide data services Retail bank Provide TPP services Wholesale bank Value added services with partners To provide a full e2e User experience Low Low Digital ambition High 7
Digital services requires trust Trust relies on seamless and Strong Customer Authentication Authentication enables Digital Identity Identity Enrollment Authentication Process Identity Proofing Digital Identity Provider Leverage your trust and security assets Need for digital Regulation Cyber threat 8
Be at the center of open banking data collection KYC with Data Analytics Leverage your 360 view of your customers Offer the right service, at the right moment 9
Be your customer digital assistant in every life moment As a mother, I need a new home As a new entrepreneur, I need help! As a retired, I need specific advice As a dynamic executive, I need financial advice As a student, my first bank! As a business Woman, I need support to grow up As a wife, I need account switching As a humanitarian project leader, I need humanitarian money As a young active worker, I need a car! 10
Other Open Banks Customer data Stick to the core of your customer daily life Account Services (AISP) CAPS Non-financial Services Become THE every day bank Take the central position Be the preferred TPP Payment Services (PISP) My Financial Services Provider Bank Account Automation Bank apps FinTech Partnerships Class-A User Experiences AISP: Account Information Service Provider, PISP: Payment Initiation Service Provider, CAPS: Convenient Access to Payment Services 11
Action! We are ready! Are you? Meet us at booth H25 Thomas Feiler Head of Product Management 12