H22090, page 1 Nothing in this job description restricts management s right to assign or reassign duties and responsibilities to this job at any time. FUNCTIONAL DUTIES This is a non-career term job at the Metropolitan Washington Airports Authority (Airports Authority). Serves as Manager, ERP Implementation in the ERP and Business Applications Department of the Office of Technology (Office). Implements and integrates, through configuration and development, enterprise resource planning (ERP) modules for the Airports Authority. Identifies requirements and evaluates alternative ERP solutions, and supports the selection and procurement process in collaboration with the Enterprise Architecture team and Airports Authority business users. Assists the Director, ERP and Business Applications in the formulation of strategies and prioritization of projects to meet Airports Authority business needs using commercial-off-the-shelf (COTS) Oracle E-Business Suite (EBS) ERP modules and bolt-on applications. Leads the planning and execution of projects including the design, configuration, development, testing, and deployment of new ERP components. Performs related functions. Through subordinate organization, staff, and consultants, or personally: --Engages, coordinates and aligns with business partners on projects. Provides project management and managerial guidance to the ERP Implementation team. Manifests broad domain expertise in business processes and systems; provides leadership to architect, design, build, configure, test, and deploy Airports Authority-wide ERP solutions by interacting and communicating with Airports Authority business units, contractors, end-users, and personnel within the Office. This includes, but is not limited to, Human Resources (HR) / Payroll, Human Capital Management (HCM), Enterprise Asset Management (EAM), and Treasury ERP solutions. --Establishes documented work plans, goals, and objectives; assesses and controls project risks; estimates and allocates resources; and manages and monitors project progress of implementation activities conducted in-house and by systems integrators. Coordinates development, system test and acceptance test environments to enable go-live while in parallel enabling effective support of production instances in compliance with Airports Authority policies and procedures. Identifies opportunities to upgrade or consolidate software to better meet the needs of business units by researching and evaluating options with external parties, as appropriate. Recommends changes and, when approved, participates in the acquisition, implementation and follow-on management of new/replacement ERP solutions. --Drives organizational change taking full account of obstacles, opposition and differing stakeholder priorities. Acts as champion for business process and internal policy and procedure changes and designs solutions that comply with regulations including but not limited to Payment Card Industry (PCI), Sarbanes Oxley (SOX) and Health Insurance Portability and Accountability Act (HIPAA) requirements. Works with others to craft solutions for business problems related or tangential to projects. --Writes, modifies, and reviews work products developed either in-house or by contractors, and documents complex reports, interfaces, conversions and extensions (RICE) to the ERP solution;
H22090, page 2 develops test data and verifies output solutions address user needs. Ensures all system configurations and designs are well documented and communicated using Oracle standard documentation formats, primarily MD50/70/120. Delivers RICE components in compliance with Oracle development standards using features including, but not limited, to Oracle Application Object Library (AOL) with knowledge of Oracle EBS R12 data structures, application programming interfaces (APIs), workflows, Approvals Management Engine (AME), Sub Ledger Accounting (SLA), BI Publisher, Oracle PL/SQL, Oracle Application Framework (OAF) and form personalization. --Helps develop and manage standards, policies and procedures for ERP development and systems integration resources and manages solution delivery in compliance with configuration management and change management procedures. Uses the Airports Authority s source code repository (e.g. Git). --Reviews, categorizes, prioritizes and assigns testing defects to the appropriate ERP implementation team member. Tracks and reports on defects to drive up quality and manage enduser expectations. --Trains and provides standard operating procedures regarding newly implemented solutions to the Tier 1 service desk to reduce the volume of tickets requiring Tier 2 and Tier 3 application support resources upon go-live. Oversees development of training material for delivery to endusers individually or in small groups. --Stays abreast of IT issues and advances to identify and advise on current and future needs related to the Airports Authority ERP footprint. --Communicates and interacts effectively with internal and external business contacts including, but not limited to, other members of the unit/team, other Airports Authority employees (such as officials, executives, managers, supervisors, professionals, and support staff), vendors/suppliers/ tenants, airport users, and, as necessary, the general public. --Uses a computer and (a) modern office suite software for various applications such as, but not limited to, planning/scheduling, communicating (email), word processing, data manipulation (databases and spreadsheets), charts/graphics and presentations, (b) enterprise software for budgeting, time and attendance, and other functions, and (c) specialty systems/software/applications used in the Department. --May drive a sedan or other passenger vehicle to attend meetings and conferences. --*Performs other duties as assigned.* MANAGERIAL AND SUPERVISORY DUTIES In the context of team functions and operations, provides:
H22090, page 3 Organizational Planning Establishes goals. Develops program plans and milestones. Assigns priorities. Develops policies and procedures. Projects budget requirements and allocates available resources. Program Direction Communicates organizational goals. Keeps employees and other managers informed. Develops and establishes review systems to assist in achieving goals. Reviews costs, manages fiscal resources and maintains control over assigned Airports Authority resources and assets. Human Resource Management Selects, assigns and develops employees. Delegates and assigns work. Evaluates employee performance and administers human resource management programs established by the Airports Authority. Ensures the application of EEO principles and adheres to EEO requirements. Monitors supervisory and non-supervisory staff members, as well as consultants. Provides formal and informal training for staff members. Program Evaluation Reviews program quality and progress toward achieving goals on a periodic basis. Takes corrective actions to maintain work progress on schedule, improve employee performance or modify program goals or operations, as appropriate. Critical features of this job are described under the headings below. They may be subject to change through reasonable accommodation or otherwise. MINIMUM QUALIFICATIONS (MQs) To be rated qualified for this job, an applicant must meet all of the MQs listed below at the time of vacancy announcement closure. 1. A Bachelor s Degree in Information Technology, Computer Science, Engineering, Management Information Systems, or a related field providing a strong foundation for successful performance of the DUTIES in this job description, or an equivalent combination of education, experience and training that totals four years. 2. Eight years of progressively responsible experience in Oracle EBS implementation and integration that includes substantive work in most of the DUTIES in this job description, including: (a) project management involving planning, organizing, and managing project tasks and resources to bring about the successful completion; and (b) ERP implementation, development, process re-engineering and support of the Oracle EBS applications Suite. Included in the eight years is a minimum of 3 years experience in leading a team of functional analysts and technical developers to integrate ERP applications and databases using web services and/or ERP APIs. A master s degree in a field providing strong foundation for successful performance of the DUTIES in this job description may be substituted for two of these eight years
H22090, page 4 2. Education, experience or training indicating the ability to perform successfully as a first level supervisor such as the ability to plan/assign/review work, deploy personnel, monitor work operations, obtain effective results and perform a full array of supervisory personnel functions. PREFERRED QUALIFICATIONS The qualifications listed below (if any) are preferred and may be considered in the selection process, but they are not required to be rated qualified for this job. 1. A Master s Degree in Computer Science, Engineering, or related field. 2. Professional certifications in Oracle EBS and related technology stack and Project Management Institute s (PMI) Project Management Professional (PMP) certification. 3. ITIL, CMMI and/or Agile certification or equivalent. 4. Experience implementing and maintaining PCI, SOX and HIPAA compliant systems, KNOWLEDGE, SKILLS, AND ABILITIES, AND OTHER FACTORS (KSAOs) The following KSAOs are required for successful performance of this job and are a basis for rating and ranking applicants who are found to meet the MQs. Local, Federal, airport industry or Airports Authority specific bodies of knowledge listed below may typically be acquired on the job; ability to rapidly acquire them is required at the time of vacancy announcement closure. 1. Knowledge of Airports Authority management functions, policies and procedures, including EEO principles and requirements, and knowledge of supervisory principles, altogether to manage the operations and programs of the unit/team and to perform supervisory functions. 2. Comprehensive knowledge of applying standard methodologies to manage the on-time implementation of Oracle EBS solutions to maximize business value through process reengineering, design, development, and configuration; and applying project management principles, methods and practices for planning and scheduling, resource estimation, milestone and deliverable definition, activity monitoring, risk mitigation, issue resolution, controlling quality, managing change, performing evaluations, and status reporting for projects. 3. Knowledge of business processes and application functionality for Oracle Enterprise Asset Management, Human Resources and Payroll, and Talent Management implemented alongside Financials, Procure to Pay, Projects/Grants, and Supply Chain Management Modules and using features including Sub-Ledger Accounting, Approvals Management and self-service applications. 4. Knowledge of Oracle Application Object Library (AOL) Oracle EBS R12 data structures, APIs, workflows, AME, Sub Ledger Accounting (SLA), BI Publisher, Oracle PL/SQL,
H22090, page 5 Oracle Application Framework (OAF), form personalization, Oracle database management systems and application servers including Oracle WebLogic running on Oracle Linux. 5. Skill in analyzing legacy applications, data and work practices within the organization to manage functional and technical aspects of major ERP implementation projects, leading and working with project teams and enterprise architects to ensure initiatives comply with established architectural standards and requirements such as PCI, and translating business requirements into functional or technical design specifications (e.g. MD50/70/120). 6. Skill in problem solving to select, organize, and logically process relevant information (verbal, numerical, or abstract) to solve a problem. This includes the ability to recognize subtle aspects of problems, identify relevant information, and make balanced recommendations and decisions. Examples include identifying technical issues that pose a risk to technology projects, reviewing error logs to troubleshoot technical problems, working with business stakeholders to minimize and/or eliminate project risks; and selecting the most appropriate integration approach for applications on different technology platforms. 7. Knowledge of business processes and information technology (IT) project delivery methodologies to identify project risks and issues, and facilitate resolution with business stakeholders and manage development projects and enhancements/migrations by managing and matrixing teams and applying Agile and SDLC methods to manage projects on-time, with quality delivery and successful completion. 8. Skill in developing project plans, timelines, and resource allocations while owning the business goals and challenging stakeholders and peers. Experience managing contracts and relationships with external IT vendors and contractors. 9. Interpersonal skills to interact effectively with business contacts in a businesslike, customer service-oriented manner to define, implement solutions, and measure project delivery results. 10. Skill in oral communication to understand verbal information (including facts, descriptions, ideas, concepts, conflicting assertions and arguments), and to express such information verbally so that others will understand, and concerning some issues, be convinced or persuaded. This includes the ability to encourage effective oral communication by others, such as senior leadership, business stakeholders, and program and project managers. Examples include explaining the rationale for recommending a technology solution, providing expert advice to others, discussing findings with technical and non-technical audiences and making presentations to Office management and business area leaders. 11. Skill in written communication to understand written information (facts, descriptions, ideas, concepts, conflicting assertions and arguments), draw inferences, form hypotheses and develop logical arguments, and to express such information in writing so that others will understand, and concerning some issues, be convinced or persuaded. This includes skill in review of the written work of others. Examples include writing technical reports for both technical and non-technical individuals, and reviewing technical designs or risk, issue and status reports written by others.
H22090, page 6 12. Skill in using a computer and (a) modern office suite software (such as MS Office) to plan, schedule, communicate, word process, prepare and develop reports, and perform research (Internet use, as in keeping up with technology); (b) enterprise systems/software for budgeting, time and attendance, and other functions; and (c) specialty systems/software/ products used in the Office to develop and modify business applications/systems. RESPONSIBILITY Is responsible for managing and providing technical management of new ERP module implementations including HR, Payroll, Enterprise Asset Management, and Human Capital Management. Work supports the strategic goals of the Airports Authority in terms of standardizing and consolidating applications into the ERP solution to drive value from the Airports Authority ERP investment and benefit end-users, business stakeholders, vendors, and the traveling public. Reports to the Director, ERP and Business Applications Director (Supervisor). Most work is accomplished independently, but requires collaboration with colleagues, such as Office managers, enterprise architects, project managers, and business stakeholders to ensure projects meet the stated objectives. Other work typically results from changes in the internal and external business environments (such as regulations/standards, business opportunities, strategic initiatives), which require proactive measures or reactive responses to identify issues, solve problems, make recommendations, take action, etc. The incumbent collaborates with and keeps the Supervisor informed and typically elevates highly complex or highly sensitive issues for assistance in resolution. Work is typically reviewed in terms of quantity, quality, timeliness, customer service, teamwork adherence to guidelines, and other factors, including specific performance management requirements. Guidelines and references include, but are not limited to, Office policies, procedures, and standards (e.g. Office of Technology Standards, Change Management Process, Root Cause Analysis Procedure, Technology Advisory Committee Project Submittal Procedure, Electronic Communications System Policies, and Enterprise Technology Management Policies, etc.); Information Technology Infrastructure Library (ITIL), PMO best practices, etc. The incumbent selects the most appropriate guidelines and uses seasoned judgment to adjust and apply guidelines to particular situations and to recommend or develop new ERP policies, procedures and processes. EFFORT Work is primarily sedentary and typically requires light physical effort as in opening/closing file drawers, lifting and carrying files/reports, etc. The incumbent may sit for extended periods while performing desk work; requires some moving about to visit other offices and potentially other work sites. Regularly uses a computer to develop reports and perform other tasks; and operates other office equipment. Frequently exchanges information by telephone. Reviews computer screens, printouts, contracts, and regulations containing small print. In driving, operates vehicle using judgment in consideration of weather, traffic and other factors. WORKING CONDITIONS Works primarily in an adequately lighted, ventilated, and temperature controlled office and conference rooms. OTHER SIGNIFICANT JOB ASPECTS Is required to work some evenings/nights and weekends depending on system implementation schedules and other factors.