SAP Jam Collaboration Three Reasons Why It s Time to Modernize Your Intranet with Collaboration Improve Engagement and Accelerate Decision-Making with SAP Jam Collaboration 1 / 8
Table of Contents 4 Evolving Yesterday s Intranet to Meet Today s Employee Expectations 5 Inform and Engage Employees in Real Time, 24x7 6 Accelerate Decision-Making to Compete in the Digital Economy 7 Simplify IT and Maximize Security 8 Modernize Your Intranet with the Power of Collaboration 2 / 8
Corporate intranets were once regarded as reliable, secure sources of information, tools, and communication. While homegrown intranets were sufficient for many years, the evolution of social networks and cloud, mobile, and artificial intelligence technologies are creating opportunities to rethink the management and use of corporate intranets. With SAP Jam Collaboration, your business can provide employees with the right content and real-time collaboration capabilities from any device while lowering operational costs. 3 / 8
Evolving Yesterday s Intranet to Meet Today s Employee Expectations To keep up with the pace of a hyperconnected marketplace, people rely on various applications and tools delivered by different software vendors to get work done with precision, speed, and success. For example, analytics monitor business health and measure strategic achievements. Enterprise applications enable employees to complete business processes. Document management and storage systems support secure storage and 24x7 sharing of documentation. Blogging and wiki platforms help employees share information. Messaging tools allow employees to exchange real-time feedback. Intranets give access to corporate news, information, HR services, and IT support. This fractured landscape of technology from different vendors is unsustainable in an era when industries and markets shift in a matter of hours. The cost of supporting software licenses, governance, and administrative work continues to escalate. The overall work experience is rife with complexity, data redundancy, and latent updates restricting employee productivity and timely, accurate decision-making. Yesterday s intranet solutions are struggling to adapt to today s workforce needs. Employees expect to get business insights and collaborate from their mobile devices from outside the corporate network. Without access to these capabilities, they typically implement and adopt consumer-grade tools on their own to manage projects and share information with or without the aid and approval of the IT or HR organization. The more employees make technology a regular part of their everyday lives, the more companies should rebuild their intranet to provide the digital experiences their employees expect. SAP Cloud Platform provides this by streamlining experience, design, development, collaboration, and engagement. In the following sections, we ll take a deeper dive into SAP Jam Collaboration and rethink how a modern and collaborative intranet can help your business deliver optimal experiences in a responsible way. 4 / 8
Inform and Engage Employees in Real Time, 24x7 When intranets create bottlenecks, companies face significant negative impacts to business health and performance. In fact, 67% of organizations indicate that customer-facing employees have difficulty finding information, accelerating services, collaborating freely, and getting work done smoothly and efficiently. 1 SAP Jam Collaboration keeps your entire workforce on the same page by supporting clear and frequent communication on corporate and organizational news and priorities. Your IT organization can delegate control and establish guidelines for appointed administrators from non-it lines of business. By removing IT as a bottleneck, individual departments can apply their understanding of the audience to determine appropriate content and the best way to broadcast it. With the collaboration platform, you can accomplish three critical components of employee engagement: Secure employee buy-in Employees can share their feedback and get answers by engaging experts and executives in a two-way discussion through blogging platforms, polls, and specific communities. Deliver projects faster and more successfully A user-friendly search engine helps employees find the experts and information they need on demand and in a simple format, as well as collaborate with their colleagues to understand situations better and build their knowledge. Unearth new ideas in management, productivity, quality, and other corporate issues Employees can freely express and facilitate open discussions with a range of internal blogging and wiki pages and familiar social capabilities such as likes, shares, and comments. Wherever they go and whenever they need information, your employees can use SAP Jam Collaboration on a mobile device of their choice or a desktop. On demand, they can publish content, interact with leadership and colleagues, provide real-time feedback, and accelerate decision-making. 11% lower costs when employees post content instantly on SAP Jam Collaboration, instead of sending an IT ticket to publish content a week later Forrester Consulting 2 1. Jane McConnell, The Company Cultures That Help (or Hinder) Digital Transformation, Harvard Business Review. 2. Forrester Consulting: The Total Economic Impact of SAP Jam Collaboration, a July 2016 commissioned study conducted by Forrester Consulting on behalf of SAP. 5 / 8
Accelerate Decision-Making to Compete in the Digital Economy The digital economy is rich with rapid expansion, industry crossover, and a range of business models. Never have companies grown so large so quickly, while startups challenge established brands in novel ways that later become the expected norm. To remain competitive, you need a shared, trusted, and digital environment that drives innovation, inclusive thinking, and collective intelligence. With SAP Jam Collaboration, your employees can tap in to an ad hoc community of experts from a variety of internal organizations and external sources such as customers, suppliers, and partners. When employees have access to integrated data, processes, and collaboration capabilities, business issues are resolved 14% faster. 3 You can turn these capabilities of the collaboration platform into an opportunity for continuous digital transformation through: Results and workforce alignment By assembling disparate tools and data from multiple IT systems, your employees can prioritize their work, measure progress based on key performance indicators, and share updates. Streamlined information storage, sharing, and version control Supporting various document and file formats, SAP Jam Collaboration integrates with document storage solutions such as the SAP Document Center solution, Microsoft SharePoint, Google Drive, and Box. Increased employee productivity You can control access and sharing of content and services based on user roles. Plus, the collaboration platform supports planning, decision-making, and task tracking to complete projects quickly. A single view of the business provided by a cloudbased intranet enabled by SAP Jam Collaboration empowers employees to interact with all points of the business network to efficiently resolve business issues and innovate new services and products. Integrated people, data, and collaboration capabilities support the work patterns of every employee to resolve issues faster and add greater value. 3. Forrester Consulting: The Total Economic Impact of SAP Jam Collaboration, a July 2016 commissioned study conducted by Forrester Consulting on behalf of SAP. 6 / 8
Simplify IT and Maximize Security Despite the assumptions of most executives, intranets are just as susceptible to cybercrime as customer-facing systems. When an intranet does not meet business requirements, employees tend to adopt consumer tools sometimes not authorized by IT. Unfortunately, the security risk and cost of managing these homegrown, outdated intranets can be high when giving employees anytime, anywhere access to information on any mobile device. SAP Jam Collaboration delivers enterprise-grade security and integrates with your IT landscape to enable: Quick time to value The cloud-based intranet does not require software installation, hardware procurement, or long-running implementation projects. Lower administration costs You can consolidate multiple solutions, including the intranet, collaboration platform, wiki solution, blogging platform, and real-time messaging. Your IT organization can further reduce maintenance cost by letting content owners publish content and make updates on their own. Improved user experience You can customize the interface to reflect your corporate brand and employee work patterns. With multilanguage support, you can roll out the intranet across multiple countries with ease. Streamlined application rollout and support By providing one source for training videos, user manuals, and 24x7 self-service support groups, you improve engagement and user satisfaction. Simplified integration into the existing IT landscape You can optimize IT by embedding SAP application data, integrating SAP applications through the SAP Cloud Platform Portal service, document management systems, identity management services, single-sign-on providers, and a wide variety of APIs and user interfaces. Whether employees work remotely with mobile devices or inside applications on their laptops, SAP Jam Collaboration helps you break down barriers between teams, eliminate information silos, and bring collaboration tools into any business process. SAP Jam eliminates organizational social silos because it is delivered as a single, secure, cloud-based foundation. Forrester Consulting 4 4. Forrester Consulting: The Total Economic Impact of SAP Jam Collaboration, a July 2016 commissioned study conducted by Forrester Consulting on behalf of SAP. 7 / 8
Modernize Your Intranet with the Power of Collaboration Today, companies of all sizes need to operate at a rapid pace much faster than the way companies operated 20 years ago. And this includes the pace of creating, accessing, sharing, and updating content. For IT departments, this reality is generating more pressure from business units than ever before. They are facing disparate and potentially vulnerable information systems, as lines of business deviate from officially endorsed systems and solutions. At the same time, IT leadership is looking for solutions that strengthen employee engagement, build a strong foundation for a digital business, and secure access and information to keep pace with an ever-evolving marketplace. SAP Jam Collaboration helps improve the future of any business by engaging employees in dialogue and collaborative work. At the same time, your IT organization can spend less time keeping the lights on and focus more on innovation. Unique work patterns supported by the collaboration platform deliver targeted frameworks that drive conversations and decision-making to a productive conclusion. A rich portfolio of more than 25 collaborative tools goes far beyond the basic blogs and wikis and steers collaborative tasks and activities to harness collective contributions. Plus, SAP Jam Collaboration enables collaborative interactions to drive meaningful results, increasing engagement levels within your intranet and maximizing business value. The collaboration platform is easy to customize and integrate with your existing IT landscape. Your organization can build a modern intranet quickly without going through a long consulting engagement involving several consultants. By modernizing your intranet with SAP Jam Collaboration, every aspect of your business is guided with the influence of private, branded communities that promote stronger relationships with better communication and productive interactions. LEARN MORE For more information on how your organization can create a fully engaged workforce, visit us online. 8 / 8
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