Changing the Status of Engineers from Technical Position to Management and Offering a Suitable Model

Similar documents
The Impact of Human Resource Management Functions in Achieving Competitive Advantage Applied Study in Jordan Islamic Bank

EVALUATION OF QUALITY OF SERVICE TO CUSTOMERS OF TELECOMMUNICATIONS COMPANY IN ISFAHAN WITH GAP ANALYSIS MODEL (GAM)

ORGINAL ARTICLE. Yousefi Bahram a, Naghshbandi Salah* b

August 2017, Vol.5, No.8, pp:

Journal of Policy and Development Studies Vol. 10, No. 2, May Home page:

Relationship between Employees Psychological Empowerment and Organizational Entrepreneurship in West Azerbaijan Province Education Department

THE RELATIONSHIP BETWEEN ORGANIZATIONAL SPACE OF OFFICES AND CORPORATE IDENTITY (CASE STUDY: GENERAL OFFICES IN AZERBAIJAN)

Management Science Letters

The relationship between job rotation and duty commitment of employees: A case study among employees of Islamic Azad University, District 13

Evaluate the Effectiveness of In-Job Training in Islamic Azad University of Qeshm Based on CIPP Model

Factors Affecting On Improvement Employee Empowerment (Case Study: Saipa Corporation)

The Relationship between Service Quality and Customer Satisfaction (Case study: Saderat Banks in Rasht)

THE PREDICTIVE ROLE OF EMPLOYEES JOB PERFORMANCES BASED ON EMPOWERMENT AND PSYCHOLOGICAL ASSETS

Investigating the determinants of brand equity using Aaker model (Case Study: products of Automobile Anti-Theft System)

INSUFFICIENCY TO PROVIDE SERVICES AND ITS IMPACT ON CUSTOMER BEHAVIOUR

Advances in Environmental Biology

Evaluation of M.A Communication of Science- Applied Graduates in Their Relevant Jobs

Pal. Jour., 2017, 16, 134:140 Copyright 2017 by Palma Journal, All Rights Reserved Available online at:

COMMONWEALTH JOURNAL OF COMMERCE & MANAGEMENT RESEARCH

Zohre Karimi 1, Mohsen Dastgir 1*, Mehdi Arab Salehi 2

Evaluating the effectiveness of enterprise resource planning (ERP) system to improve managers decision-making through balanced scorecard approach

Comparative Survey of Relation between Market- Orientation, Innovation and Performance of Male and Female Gyms in Golestan Province

A Study of Component Gender in Job Satisfaction of University Lecturers

Examining the Impact of Using Information Technology on Financial Performance of Third Party Logistic Providers (Case Study: Qazvin Province)

Mediterranean Journal of Social Sciences MCSER Publishing, Rome-Italy

THE IMPACT OF ORGANIZATIONAL CULTURE ON JOB PERFORMANCE AMONG EMPLOYEES OF THE COLLEGE OF ADMINISTRATIVE SCIENCES AT NAJRAN UNIVERSITY

THE ROLE OF E-SERVICES TO ATTRACT AND RETAIN CUSTOMERS

Investigating the Impact of Employee s Empowerment on Their Job Satisfaction (Case Study: Tejarat Bank, West Azerbaijan Province, Iran)

EMPLOYEES COMPETENCIES AND INFORMATION COMMUNICATION TECHNOLOGY AS DETERMINANTS OF ORGANIZATIONAL LEARNING CAPABILITIES (OLC)

The Corporate Governance Mechanisms and the Internal Audit Quality

THE IMPACT OF ADVERTISING TO ATTRACT CUSTOMERS IN E- BANKING SERVICES: A CASE STUDY OF THE BRANCHES OF MELLI BANK IN WEST OF MAZANDARAN PROVINCE-IRAN

The Business and Management Review, Volume 6 Number 4 August 2015

Investigating the Relationship of Systematic Thinking and Participative Leadership with Innovation in Jaam-E-Jam Channel in IRIB

Management Science Letters

INVESTIGATING THE RELATIONSHIP BETWEEN ORGANIZATIONAL LEARNING AND FLEXIBILITY OF EMPLOYEES IN EDUCATION DEPARTMENT OF SARPOOL-E-ZAHAB CITY

Keywords: Relationship Marketing, Relationship Quality, Service Quality, Loyalty, Trust

Explanation of Factors Affecting the Export of Flowers in Iran: A Case Study in Alborz Province

Mashallah Noori 1 and Abdolali Keshtegar 2 ABSTRACT INTRODUCTION ISSN: OPEN ACCESS ARTICLE.

Lean Production and Market Orientation: Evidence from Ardabil Province Industrial Companies

Analysis of Factors Affecting the Adoption and Use of Environmental Management Accounting to Provide a Conceptual Model

A Study of Effective Managerial Skills

Original Article INTRODUCTION. Abstract

THE ROLE OF COSO FRAMEWORK IN ACHIEVING STRATEGIC OBJECTIVES IN IRANIAN COMPANIES

ORGANIZATIONAL COMMITMENT AMONG PHYSICAL EDUCATION ABSTRACT

THE INFLUENCE OF EMOTIONAL INTELLIGENCE ON CRISIS MANAGEMENT

Effect of Website Features on Online Relationship Marketing in Digikala Online Store (Provider of Digital Products and Home Appliances)

An Investigation of Visual Components of Packaging on Food Consumer Behavior

INVESTIGATING THE INFLUENCE OF COMPUTER LITERACY ON SPORT MANAGERS EFFICIENCY IN MAZANDARAN PROVINCE

Accepted: March 25, 2012 Published: May 27, Abstract

of Nebraska - Lincoln

This is a refereed journal and all articles are professionally screened and reviewed

The relationship between structure and performance organizational from emergency staff viewpoints

Training Needs and Training Programs for Academic Leadership at Northern Border University

The relationship between organizational climate and communication skills of managers of the Iranian physical education organization

Management Science Letters

EVALUATION OF IN-SERVICE TRAINING ROLE ON PERFORMANCE OF HEALTH EXPERTS IN MAZANDARAN UNIVERSITY OF MEDICAL SCIENCES

The Role of Gender in Job Satisfaction of University Staff Members

Badieh Parvin *, Adel Salvati **

The Study of the Factors Affecting Corporate Entrepreneurship Nurturing in Hamedan University of Technology

PREDICTION OF SOCIAL CAPITAL BASED ON THE ORGANIZATIONAL LEARNING AT DEPARTMENTS OF EDUCATION IN TEHRAN

EVALUATING STRATEGIC THINKING IN MANAGERS OF EXECUTIVE ORGANIZATIONS, GUILAN

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS SEPTEMBER 2012 VOL 4, NO 5

The Relationship between Cultural Intelligence and Conflict Management

THE ROLE OF HUMAN RESOURCES TOWARDS JORDANIAN COMMERCIAL BANKS PERFORMANCE

PERFORMANCE EVALUATION OF PHYSICAL EDUCATION DEPARTMENTS OF FIFTH REGION ISLAMIC AZAD UNIVERSITIES USING BSC

Strategic Thinking of Managers in the Private Sport Clubs

UNDERSTANDING THE IMPACT OF ORGANIZATIONAL STRUCTURE LEVELS ON PRODUCTIVITY AT IMAM REZA MEHR FUND IN KHUZESTAN PROVINCE

Investigate the Relationship between Organizational Culture and Human Resources Productivity (Case study: Arman Credit Institute)

The Effect of Transformational Leadership on Employees Self-efficacy

To Study the Impact of Word of Mouth Communication to the Purchase of Home Appliance Products in North Tehran

ANALYSIS THE RELATIONSHIP BETWEEN EMPLOYEE S PSYCHOLOGICAL EMPOWERMENT AND JOB SATISFACTION (CASE STUDY: SADRA MUNICIPAL EMPLOYEES)

Advances in Environmental Biology

Corresponding author

The Effect of Transformational Leadership on Employees Self-efficacy

Examining the Effects of Electronic Banking on Customer Satisfaction (Case Study: Agricultural Bank of the City of Behbahan, Iran)

INVESTIGATING THE CORRELATION BETWEEN THE ORGANIZATIONAL PARTICIPATIVE AND BUREAUCRATIC CULTURE WITE TEACHERS JOB BURNOUT

Zahra Jalali a *, Hossein Rezaie b. International Academic. for Science and Technology

A STUDY OF THE RELATIONSHIP BETWEEN INFORMATION TECHNOLOGY, KNOWLEDGE MANAGEMENT AND SUPPLY CHAIN CAPABILITY

Factors that Influence the Adoption of Online Banking Services in Sukkur

Managerial Level Differences on Conflict Handling Styles of Managers in Thai Listed Firms

HUMAN RESOURCE MANAGEMENT PATHOLOGY IN THE AUTOMOTIVE INDUSTRY

Management Science Letters

Development of Entrepreneurship in Complementary and Processing Industries in Khouzestan Province, Iran

Studying the effect of internal marketing on the performance of Tehran Large Taxpayer Organization (TLTO)

INVESTIGATING THE RELATIONSHIP BETWEEN EMPOWERMENT, INTELLECTUAL CAPITAL AND EMPLOYEES PRODUCTIVITY IN THE EDUCATION

Organizational Culture and Leadership as Factors of Organizational Learning Capabilities

The relationship between spiritual leadership and vertical organizational trust

RELATIONSHIP BETWEEN ORGANIZATIONAL HEALTH AND QUALITY OF WORK LIFE OF FACULTY MEMBERS IN UNIVERSITY OF SHIRAZ

Determining and Recognizing the Criteria for Market Segmentation of Motor Oil Based on Sought Purchase benefits Approach (Case Study: Isaco Motor Oil)

Studying the Impact of Attitude towards Knowledge Sharing on Employees' Happiness (Case Study: Employees of University of Isfahan)

Management Science Letters

*Javad Rahdarpour Department of Agricultural Management, Zabol Branch, Islamic Azad University, Zabol, Iran *Corresponding author

A Study on the Effectiveness of Tour Guides Training Programs in Iran-Tehran

Management Science Letters

Management Science Letters

Investigate Factors Affecting Labor Productivity Improvement, School of Dentistry Tehran University of Medical Sciences

The Role of Work Teams Empowerment in Crisis Management: A Case Study of Jordanian Electricity Distribution Company- Karak Governorate

INVESTIGATING THE RELATIONSHIP BETWEEN THE ORGANIZATIONAL CULTURE WITH PRODUCTIVITY (CASE STUDY: THE EMPLOYEES OF IRAN KHODRO COMPANY)

Research Article Backgrounds of Research

Journal of Applied Science and Agriculture, 8(5) October 2013, Pages: Journal of Applied Science and Agriculture

Transcription:

Changing the Status of Engineers from Technical Position to Management and Offering a Suitable Model Mohsen Goodarzi 1 and Alireza Anvari 2 1 Department of Management, Shiraz Branch, Islamic Azad University, Shiraz, Iran. 2 Department of Management, Shiraz Branch, Islamic Azad University, Shiraz, Iran. Received: Nov. 2014 & Published: Jan. 2015 issue Abstract: In Iran s industrial-commercial setting, absence of the director of engineering is strongly felt, which causes a weakness in management. As a result, most engineers themselves attempt to move from a technical into a managerial position. This requires examination of the competencies necessary for engineers to make an effective transition to the managerial position, using certain means to achieve managerial competence. The research was conducted having passed through a few stages and being comprised of a quantitative questionnaire. The questionnaire was applied to directors of engineering and human resource and development managers. A total of 116 participants from Farassan Industrial Co. and a number of engineers of Construction Engineering of Fars Department took part in this research. The results of the required competencies for the transition to the managerial position indicated that interpersonal skills are the most notable features which follow leadership skills. Totally focused commercial skills were given least importance in this regard. The applied techniques invoked the most well-known ideas by which most of the individuals acquired managerial competency through test and error, learning during work, academic education, internet networks and short-term business courses. The results indicated that managers and engineers had a common understanding of the essential skills as there was little disagreement over the means of discovering skill acquisition. The findings were applied to develop a model through which the organization and human resource experts can assist engineers with the transition process. Keywords: job transition, management competencies, methods of detecting position change, interpersonal skills 1. Introduction In Iran s commercial-industrial setting, the absence of efficient directors of engineering has become an issue giving rise to more convoluted problems. Hence, most engineers attempt to move from a technical into a managerial position (Mohammadi, 2011). It is evident that the transition calls for the examination of the competencies necessary for engineers to make an effective transition to the managerial position and use certain means to recognize and acquire management competency (unlike developed countries, human resource, especially social capital, has still gone unconsidered in third-world countries). Since few studies have been conducted in this respect in Iran, the need to do further research in this area is felt. For this reason, we are required to determine, introduce, and train activities and skills in this regard in order to train directors of engineering due to an urgent and considerable need for them and their efficiency, so that the transition to such a job position could be realized. 2. Research Background Crosbi (2005) demonstrated that technical and cognitive skills and knowledge account for about 15% of the reasons why an individual makes advances in a job. The remaining 85% of job success is based on a person s ability to recognize and direct individuals. Molen (2007) pointed out that engineers should pay due attention to the competency of interpersonal skills vital to the acquisition of the managerial role. Balaji et al. (2009) state that soft skills are made up of the following core components: leadership, teamwork, interpersonal skills, continuous learning capacity, futuristic thinking, decision-making capacity, self-management skills and listening skills.

Nienaber (2010) underscores the fact that management and leadership are closely intertwined. In the modern age, the terms leadership and management are interchangeable. Although the exchange of these terms can cause confusion, the concept of leadership in the organization is analogous with management in the modern era. Sahni (2011) holds that management education can definitely increase the efficiency of a manager and thus substantially enhance the manager or the engineer s abilities and skills. Human resource organization should develop soft skills and make sure that they take over the core section of the development program and management progress. Weber et al. (2007) conducted a study consisting of human resource experts and followed the prominence of competency in this context. The results of the study assert that most of the 116 soft technical skills assessed by human resource experts were believed to be important. The value of time index and some activities are considered here so that technical managers could deal with the development of their soft skills. Weber et al. (2012) hold that many of the competencies and managerial skills can be provided in the form of software program as well as in a stratified fashion for engineers, as specialists and human resource managers have confirmed, in the sense that engineers can teach and apply software-based managerial skills. 3. 3.Research Hypothesis The first hypothesis; there is a significant relationship between the competencies required for the transition of engineers from the technical to the managerial position for all middle, senior and executive engineers. The second hypothesis; there is a significant relationship between learning activities and cognitive activities that engineers take in order to acquire managerial competencies for all middle, senior, and executive engineers. The third hypothesis: there is a significant relationship between engineers and human resource managers perceptions of the capabilities that an engineer is required to acquire in the transition from the technical to the managerial position The fourth hypothesis: there is a significant relationship between engineers and managers perceptions of learning and methodological activities that engineers require in order to acquire managerial competencies. 4. Research Methodology The statistical population of the present research consisted of all engineers available in the Construction Engineering of Fars (Manager and Engineer) Department in Farassan Co. Due to the limitation of the statistical population in this research, the sample size was considered equal to the size of the statistical population. Therefore, the number of the population and the statistical sample was equal to 116 individuals. The present research is applied in terms of purpose and descriptive in terms of data collection. The research methodology was based on survey, for which generalizability is of high importance. In order to examine the internal consistency of the questionnaire items, Cronbach s alpha was used with the help of SPSS software program. To this end, given the results obtained from a primary sample comprised of 30 items, the analysis of the results of the questionnaires was conducted through SPSS software program and Cronbach s alpha. According to the items, the number of the samples was equal to 76%, which is higher than 70%. For this reason, the questionnaire had the necessary reliability. Moreover, in order to examine the validity of the questionnaire, facecontent validity was applied. That is, the advisor s comments were used to confirm it. 5. Findings In order to examine research hypotheses, t-test of two independent samples was used. The results of the tests are shown on tables 1 to 8. The first hypothesis: there is significant relationship between competencies required for the transition of engineers from technical position to the management position for all middle, senior and executive engineers. H0= there is no significant relationship between engineers and human resource managers perception of capabilities that an engineer is required to acquire in transition from technical to managerial position H1= there is a significant relationship between engineers and human resource managers perception of capabilities that an engineer is

required to acquire in transition from technical to managerial position. Table 1. The t-test results of two independent samples concerning the determining competencies in terms of group Group Mean Standard deviation Standard deviation Senior 2.6842 1.16492 0.18898 Middle 3.1538 1.54815 0.24790 Executive 3.0513 1.25549 0.20104 Total 2.9655 1.33795 0.12423 Table 2. The t-test results of comparison of the determining competencies in terms of group Significance level Sum of squares Degree of freedom Mean square T-value Significance level Variance between group Variance within group 4.677 2 2.339 1.314 0.273 201.185 113 1.780 Total 205.862 115 The results of variance analysis in table (2) indicate that the significance level α =0.273 and the obtained T were estimated to be 1.314. Since the obtained significance level, α =0.273, is greater than α =0.05, there are enough reasons to reject H0, so the H0 is rejected and H1 is confirmed. The second hypothesis: the competencies that engineers require in order to make the transition from the technical to the managerial position are the same for all middle, senior, and executive engineers. H0= there is no significant relationship between the competencies that engineers require in order to make the transition from the technical to the managerial position for all middle, senior, and executive engineers. H1= there is a significant relationship between the competencies that engineers require in order to make the transition from the technical to the managerial position for all middle, senior, and executive engineers. Table 3.The t-test results of two independent samples with respect to learning and methodological activities to acquire managerial competencies in terms of group Group Mean Standard deviation Standard deviation Senior 3.6053 1.22009 0.19792 Middle 3.1538 1.38675 0.22206 Executive 3.2703 1.34678 0.22141 Total 3.3421 1.32257 0.12387

Table 4. The t-test results of comparison of learning and methodological activities to acquire managerial competencies in terms of group Significance level Sum of squares Degree of freedom Mean square T-value Significance level Variance between group 4.205 2 2.102 1.206 0.303 Variance within group 193.245 111 1.743 Total 197.658 113 The results of variance analysis in table (4) indicate that the significance level α= 0.303 and the obtained T were estimated to be 1.206. Since the obtained significance level, α= 0.303, is greater than α= 0.05, there are enough reasons to reject H 0, so the H 0 is rejected and H 1 is confirmed. The third hypothesis: learning and methodological activities that engineers take in order to acquire managerial competencies are the same among middle, senior, and executive engineers. H 0 = there is no significant relationship between learning and methodological activities that engineers take in order to acquire managerial competencies which are the same among middle, senior, and executive engineers H1= there is a significant relationship between learning and methodological activities that engineers take in order to acquire managerial competencies which are the same among middle, senior, and executive engineers Table 5. The t-test results of two independent samples concerning the perceptions of competencies in terms of group Group Mean Standard deviation Standard deviation Engineers 2.5745 1.47065 0.21452 Human resource managers 3.0000 1.30931 0.33806 Table 6. The t-test results of comparison of the level of competency perceptions in terms of group Significance level T-value Degree of freedom 0.321 1.31 60 The test results in table (6) with the assumption of variance equality for two groups indicate that the significance level α= 0.321 and the obtained T were estimated to be 1.31. Since the obtained significance level, α= 0.321, is greater than α= 0.05, there are enough reasons to reject H 0, so the H 0 is rejected and H 1 is confirmed. The fourth hypothesis: the engineers and managers perceptions of learning and methodological activities that engineers require for management competencies and for accepting them are the same.

Table 7. The t-test results of two independent samples concerning learning and methodological activities to acquire managerial competencies in terms of group Group Senior Middle Executive Total Mean Standard deviation Standard deviation 3.6842 0.98927 0.16048 3.0000 1.39548 0.22346 3.2308 1.24523 0.19940 3.3017 1.24565 0.11566 Table 8. The t-test results of comparison of learning and methodological activities to acquire managerial competencies in terms of group Significance level Variance between group Sum of squares Degree of freedom Mean square T-value Significance level 9.306 2 4.653 3.109 0.048 Variance within group Total 169.134 113 1.497 178.440 115 The results of variance analysis in table (8) indicate that the significance level α= 0.045 and the obtained T were estimated to be 3.109. Since the obtained significance level, α= 0.048, is greater than α= 0.05, there are enough reasons to reject H 0, so the H 0 is rejected and H 1 is confirmed. Table (9) shows the results of Friedman test with respect to prioritization of indexes of skills required for the managers. Table 9. The results of Friedman test with respect to prioritization of indexes of skills required for the managers Group Mean Standard deviation Standard error Interpersonal skills 3.6121 1.20702 0.11207 Leadership skill 3.3707 1.19076 0.11056 Commercial skill 3.3103 1.15721 0.10912 Statistical result Value =9.52 sig= 0/0000 df =2

Therefore, according to table (9), it can be concluded that interpersonal skills, leadership skills and commercial skills were respectively ranked first to third among the indexes required for managers Table 10. The results of Friedman test with respect to indexes of skill acquisition methodology Group Mean Standard deviation Standard error Academic education 3.6041 1.21602 0.10204 Try and error/ learning at work 3.5871 1.19076 0.11024 Statistical results Value =9.46 sig= 0/0000 df =2 Therefore, according to table (10), it is concluded that the method of necessary management skills through academic education took the first priority, and try and error and learning at work took the second priority with a mean very close to that of the first. Table (11) shows a summary of rejection or confirmation of research hypotheses. Hypotheses There is a significant relationship between engineers and human resource managers perceptions of capabilities that an engineer must acquire in the transition from the technical to the managerial position Table 11. A look into the status of research hypotheses Significance level 0.321 T-value 1.31 Statistical result confirmed H1 Statistical result Rejected H0 There is a significant relationship between the competencies that engineers need in order to make the transition from the technical to the managerial position among all middle, senior, and executive managers 0.273 1.314 confirmed H1 Rejected H0 There is a significant relationship between learning and methodological activities that engineers take in order to acquire managerial competencies among middle, senior, and executive engineers. 0.303 1.206 confirmed H1 Rejected H0 There is no significant relationship between engineers and methodological activities that engineers need for management competencies and for taking them. 0.048 3.109 Rejected H1 Confirmed H0

6. Conclusin The first hypothesis of the study indicated that there is a significant relationship between engineers and human resource managers perceptions of capabilities that an engineer is required to acquire in the transition from the technical to the managerial position. Therefore, it can be said that the competencies that engineers require in order to make the transition from the technical to the managerial position are the same for all middle, senior, and executive engineers (directors of engineering). The second hypothesis of the study indicated that there is a relationship between the competencies that engineers need in order to make the transition from the technical to the managerial position among all middle, senior, and executive managers. Thus, it can be concluded that the learning and methodological activities required for acquiring skills in an attempt to make the transition from the technical to the managerial position are the same among all middle, senior, and executive engineers (directors of engineering). The third hypothesis of the study indicated that there is a significant relationship between the learning and methodological activities that engineers take to acquire managerial competencies among middle, senior, and executive engineers. The result of the hypothesis indicated that human resource managers attitude corresponds with that of engineers with respect to the capabilities required for developing and making the transition to the managerial position and there is no difference at all between human resource managers and engineer s attitudes. Additionally, interpersonal skills are the most important factors, and the capability for interpersonal skills and the attention to the employee s affect in relation to building a sense of trust is one of the excellent capabilities received so far, which is in line with the study of Weber et al. (2012). The fourth hypothesis of the study indicates that there is no significant relationship between engineers and managers perceptions of learning and methodological activities that engineers need for management competencies and for taking them. The findings of the hypothesis revealed that there are many similarities at the three managerial levels, as there is a remarkable difference in perceiving the methodology at the three managerial levels as well. Of the 14 methods, 12 methods were perceived at three managerial levels in a similar fashion. The most notable method was that of achievement perception for executive leadership. References 1. Balaji KVA, Somashekar P A. Comparative Study of Soft Skills among Engineers. The Inter University Program Journal of Soft Skills 2009; 3 (3&4): 50-57. 2. Crosbie R. Learning the soft skills of leadership. Industrial and Commercial Training 2005; 37 (1): 45-51. 3. Mohammad z. Relationship of managers communicative skills to organizational health of female high-schools in province, Tehran University, Master s thesis, Faculty of Literature and Human Science 2011. 4. Molen HTVD, Schimdt, HG, Kruisman G. Personality characteristics of engineers. European Journal of Engineering Education 2007; 32(5): 495-501. 5. Nienaber H. Conceptualisation of management and leadership. Management Decision 2010; 48(5): 661-675. 6. Sahni L. The Impact of Soft Skill Training Induction Programme on New Entrants. Bharati Vidyapeeth Institute of Management and Research (BVIMR) Management Edge Journal 2011; 4(2): 40-47. 7. Weber B, Weber C. Corporate venture capital as a means of radical innovation: relational fit, social capital, and Knowledge transfer. Journal of Engineering and Technology Management 2007; 24 (1/2): 11 35. 8. Weber MR, Crawford A, Dennison D. North Carolina Human Resource Professionals Perceptions of Soft Skill Competencies. Journal of Human Resources in Hospitality & Tourism 2012; 11(3): 225-238.