Appendix 1 A study of Contract Labour in Service Industries Interview Schedule for Contract Labourers I. PERSONAL DETAILS 1. Name of the organisation with address: 2. Name of the respondent: 3. Gender: 1) Male / 2) Female 4. Type of Industry: 1) Public 2) private 3) Name: ------------------ 5. Age 1) Up to 25 years 2) 26-35 years 3) 36-45 years 4) Above 45 years 6. Marital status 1) Married 2) Unmarried 3) Separated 7. Family type 1) Joint Family 2) Nuclear Family 3) Independent 8. Type of contract labour a) skilled b) semi skilled c) unskilled 9. Monthly income of contract labour 1) UptoRs.3, 000 2) Rs.3, 001-Rs5000 3) Rs.5, 001-Rs7,000 4) Above Rs.7, 000 10. Literacy level: (i) Illiterate (ii) Elementary (iii) Higher elementary (iv) Secondary (v) Higher Secondary (vi) Graduate (vii) Others 199
11. Religion: 1) Hindu 2) Christian 3) Muslim 4) Others 12. Community: (i) SC/ST (ii) OBC (iii) Others 13. Number of Family Members: (i) Adults (ii) Children 14. Number of Earning Members in your Family: 15. Are you able to save anything from your income? (i) Yes (ii) No 16. If yes, state the mode of your savings: (i) post office saving scheme (ii) Chits (iii) Banks (iv) Others (Specify) 17. Family Expenditure pattern: Monthly Items a) Food b) House Rent c) Clothing d) Medicine e) Fuel f) Other items Average Rs 18. Have you borrowed any money? i) Yes ii) No 19. If Yes from whom did you borrow and at what rate of interest? Sources Interest rate Amount outstanding a) Money lenders b) Banks c) Others 200
20. Work Details 20.1. Total work experience i) Up to 2 years ii) 2 -- 4 years iii) 4 6 years iv) 6 8 years v) Above 8 years 20.2. Tenure in the present Orgnaisation/Industry: i) Up to3 years ii) 3-6years iii) above 6 years 20.3. Recruitment through: i) Contractor ii). Principal employer iii) Regular Employee iv). Others (specify) if any 20.4. Working hours per day: i) 8 hours ii) 9 hours iii) 10 hours iv) More than 10 hours 20.5. Do you work on Public Holidays? i) Yes ii) No 20.6. Mode of payment: i) Hourly ii) Weekly iii. Monthly iv) Piece work v) Any other (specify) 20.7. Are you getting wages in time? i) Yes ii) No 21. Rank the factors influencing you to become contract Labour. (perception of the respondent) i) Easy availability ii) Poverty iii) Flexible working time iv) Illiteracy v) Unskilled nature of work vi) Reasonable wages vii) Continuous work 201
22. Satisfaction level of contract labourers: HA-highly agree A-agree M-moderate DA-disagree HDA- highly disagree STATEMENTS HA A M DA HDA 1) Availability of good drinking water in your working place increases the welfare of the workers 2) Cleanliness in your work place gives good environment. 3) Light and Ventilation of your work environment helps to work efficiently. 4) Hygiene restroom facility increases your welfare conditions 5) Safety Appliances given to your Working place (goggles, hats and Gloves, cautioning against fire fumes and risk to eyes) helps to work confidently. 6) Canteen facility and food provided at your working place is in good condition and satisfy you with healthy food 7) Elevated working hours affect the efficiency of the workers. 8) Rest intervals availability during the working period avoids the boredom 9) Weekly off given by the employers of workers increases the ability 10) Available Leave facilities help for the work life balance 202
11) Holidays with pay provided to the employee encourage their ability 12) Available Compensation for Accident help the workers medication and their family expenses 13) Available Maternity Benefits provided to the women workers satisfies the child care and post delivery recovery 14) Lay off Compensation given to the employees provides security 15) Over time wage provided by the employer motivate the worker efficiency 16) Medical facilities provided at the working place keep the workers healthier 17) Washing facilities provided at the working place keep the workers uniformity 18) Housing facilities provided by the working place helps for work life balance 19) Transport facility provided to reach and back from the working place avoids the tension of workers 20) Shift schedules fixed for working place increases the productivity 203
23.1) Social security measures Yes No a) Do you have coverage of EPF? b) Do you have coverage under ESI Schemes? c) Are you getting Gratuity? 23.2) Union Activities a) Do you have any trade union in your organizations? b) Are you member of any union? If yes name your union c) Whether Your union is Recognized Unrecognized 24. Opinions about the role of trade union in different activities:- HA-highly agree A-agree M-moderate DA-disagree HDA- highly disagree a) Types of Activities HA A M DA HAD i) Formation of trade union helps to improve Working condition of the workers ii) Union helps for the Job Security of the workers. iii) Union helps to increase the Salary of the workers by using the bargaining power iv) Union helps to provide the Fringe benefits for the workers v) Union helps to get the Bonus in time for the workers 25. Industrial Relations 25.1) Do you have any grievance with your employer? i) Yes ii) No 25.2) If yes rank the causes of grievance as (1,2,3..6)(respondent s perception) i) Low salary ii) Low welfare facilities 204
iii) Victimization iv) Non acceptance of workers union v) Job insecurity vi) Delay in payment wages 25.3. Is there any grievance settling machinery in your Organisation? i) Yes ii) No 25.4. If yes what is your preference for handling grievance in your Organisation? Please rank it as (1, 2, 3.) i) Mutual agreements ii) Conciliation iii) Adjudication 26. To find out the problems faced by the contract labour: Opinion scale (Yes or No) Problems of Contract Labour: Yes No 23.1) Are you facing health Hazards related to work? 23.2) Are you having an irregular work time? 23.3) Are you deprived of getting national holidays? 23.4) Are you getting deduction in your wages if you have taken leave? 23.5) Are you working more hours to finish your target within the prescribed time? 23.6) Are you getting balanced work life? 23.7) Have you provided with the safety measures on par with the regular workers for the same nature of work? 23.8) Are you getting social security measures? 27. Your suggestions to improve the status of contract labour 205