Order Fulfillment Process Overview Overview Order fulfillment is the process of receiving, processing and delivering orders to the customers. After receiving the order, the individual items of the order are picked up from the racks or shelves by warehouse staff and transported to an order packing station. The packing station will go through a series of quality control checks, determine the best packaging materials, scan items, add packing slips and any inserts, seal the box, and then move it to the shipping station. Here, we shall cover all scenarios, from order creation to successful delivery of the product. Business Purpose Sales order fulfillment requires visibility into several areas: Inventory Sales Accounting Marketing It requires integration between the Sales Order Management System where the order is placed, and the system that maintains financial data, Warehouse Management System that handles the processes for picking, packing, and shipping. Thus enabling, a streamlined execution of the process as a whole. Actors Warehouse manager Picker Packer Carrier Server CSR Scenario 1. 2. 3. Picking Packing Shipment Diagrams Level 1 Level 2
Picking The order picking is one of a logistic warehouse's processes. It consists of taking and collecting articles in a specified quantity before shipment to satisfy customers' orders. It is a basic warehousing process and has an important influence on supply chain's productivity. There are many orders placed in a single day. It is created to help picker pick multiple orders from the warehouse in one go which will lead to the effective and fast fulfillment of the orders.pick bins helps the picker to pick the items and deliver them at packaging station in an organized way such that each bin has items of only one order. Once inventory is available (for part or all of the order, depending on preference) Fulfillment Manager creates a pick-list and prints it (for up to X orders at a time, depending on batch pick size; only orders where inventory is available for part or all of the order, depending on preference). Picker walks the pick floor and at each location listed on the pick sheet Picker picks the amount specified for the location and places items in the cart bin(s) specified on the pick sheet, and verifies each is the correct location by looking at the pack sheet for the order in that bin. Once all items on the pick sheet are picked Picker records status update for the pick-list. If Picker notices that there is insufficient quantity in the pick location for a given pick-list item Picker will ask a Inventory Mover to find inventory in a bulk location. If Inventory Mover finds needed inventory in a bulk location they will do a quick Stock Move for that inventory from the bulk to the pick location. If Inventory Mover does not find bulk inventory Picker puts anything picked back in the appropriate location(s). Inventory Mover records the physical inventory adjustment. Level 1 Level 2
Level 3 Packing
Packing is the process to create packages for the order items. An order can have multiple packages. A package can contain any number of items which it can easily accommodate. The packages are then weighed and their dimensions are measured for calculating the shipping charges. Packer selects a pick bin and removes the packing sheet and scans the Order ID bar code (which contains order and ship group info). Packer selects the appropriate packaging (boxes). Packer scans the Product ID on each item and places the items within the packaging. Packer weighs each package as it is filled (including all packing materials) and records the weight. Packer marks the shipment as packed. Packer fills out any applicable customs forms based on the information returned, and attaches to package(s). Packer prints a shipping label and attaches it to each package. Packer prints personalized inserts and places inside the package. Packer seals the package and places into the appropriate outgoing carrier container.carrier picks up packages in outgoing container and delivers them to Ship-To Customer. If Placing Customer wants to pick up an order at the warehouse, then Customer Service picks and packs the order and uses the Quick Ship functionality so the system recognizes that the order is fulfilled. Level 1 Level 2 Level 3
Shipping
Shipment is a process of delivering some set of products to a destination location from any source location. Shipment involves a generation of shipping labels and sales invoice. Each shipment will have one invoice. The shipping labels can be generated online or offline. A single shipment can have any number of packages for an order. The shipping label has the shipping address, shipping method, products detail etc which are required for shipment tracking and delivery. The sales invoice is generated when the shipment is packed and shipped. The invoice is sent with the shipment as per jurisdiction. Level 1 Level 2 Level 3