IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics

Similar documents
Accelerate NFV Adoption

The Economic Benefits of Puppet Enterprise

IBM Spectrum Scale. Advanced storage management of unstructured data for cloud, big data, analytics, objects and more. Highlights

Platform-as-a-service Feature Preference Study

Veritas Velocity Brings Copy Data Management to NetBackup Environments

Challenges for Migrating to Today's Growing Multicloud

SAS ANALYTICS AND OPEN SOURCE

THE IMPACT OF OPEN SOURCE SOFTWARE ON DEVELOPING IoT SOLUTIONS

Transforming software delivery with cloud

Dell EMC VxRack FLEX with 14 th Generation PowerEdge Servers

Software-Defined Storage: A Buyer s Guide

Quantum Artico Active Archive Appliance

Red Bull Racing - Maximum. Think Brussels / DOC ID / October 04, 2018 / 2018 IBM Corporation. FilipVan den Neucker. Brussels

Universal Storage for Data Lakes: Dell EMC Isilon

Quantifying the Economic Value of the IBM Storwize Family

Cloud-Scale Data Platform

IBM Cloud Services Balancing compute options: How IBM SmartCloud can be a catalyst for IT transformation

Hybrid Multi-cloud Artificial Intelligence (AI): IBM Watson Studio and Watson Machine Learning

Ways to Transform. Big Data Analytics into Big Value

White Paper. IBM FlashSystem Industry Spotlight: Healthcare. 89 Fifth Avenue, 7th Floor. New York, NY

IBM Digital Analytics Accelerator

Spectrum Storage Suite -Getting From Here to There. Karel van der Woude

TECHNICAL WHITE PAPER. Rubrik and Microsoft Azure Technology Overview and How It Works

JANUARY 2017 $ State of DevOps

Cisco Enterprise Agreement: Meeting the Challenges of Shifting Business Trends

How Performance Management Maturity Drives Business Agility and Innovation

IBM Cloud Object Storage and CTERA

WMS IN THE CLOUD: ROI CONSIDERATIONS. The cloud makes advanced technology accessible and affordable for any company.

Increase Value and Reduce Total Cost of Ownership and Complexity with Oracle PaaS

Contents. Introduction. What is Cloud Computing? Temenos and Azure. Enterprise-level banking from anywhere. Benefits.

White. Paper. Key Reasons to Use Software-defined Storage and How to Get Started. With a Focus on IBM s Capabilities.

Catalogic ECX : Data Center Modernization with In-Place Copy Data Management

HYBRID CLOUD COMPUTING. The Great Enabler of Digital Business

Ensure Your Servers Can Support All the Benefits of Virtualization and Private Cloud The State of Server Virtualization... 8

Network Bottlenecks: Taming the Beast

IBM Db2 Warehouse. Hybrid data warehousing using a software-defined environment in a private cloud. The evolution of the data warehouse

Optimize to Modernize. Automated ERP Performance

Datametica. The Modern Data Platform Enterprise Data Hub Implementations. Why is workload moving to Cloud

Welcome to. enterprise-class big data and financial a. Putting big data and advanced analytics to work in financial services.

Embracing SaaS: A Blueprint for IT Success

Driving competitive advantage with real-time applications, enabled by SAP HANA on IBM Power Systems

IBM Direct to Consumer Solution on Oracle Cloud Infrastructure

WMS IN THE CLOUD: ROI CONSIDERATIONS. The cloud makes advanced technology accessible and affordable for any company.

Going Big Data? You Need A Cloud Strategy

The Future of NAS is Object

Data Protection Personas and Methods

IBM Grid Offering for Analytics Acceleration: Customer Insight in Banking

Datametica DAMA. The Modern Data Platform Enterprise Data Hub Implementations. What is happening with Hadoop Why is workload moving to Cloud

GUIDEBOOK ADAPTIVE INSIGHTS

Smart leakage management through business-driven analytics with Capgemini and IBM. Gain even more insights from your data

Infonetics Research White Paper

EMC ATMOS. Managing big data in the cloud A PROVEN WAY TO INCORPORATE CLOUD BENEFITS INTO YOUR BUSINESS ATMOS FEATURES ESSENTIALS

No more storage adventures

BlackPearl Customer Created Clients for Media & Entertainment Using Free & Open Source Tools

EXECUTIVE BRIEF. Successful Data Warehouse Approaches to Meet Today s Analytics Demands. In this Paper

ROI GUIDEBOOK MICROSOFT DYNAMICS SL

Ten Ways to Catch ERP Software Companies Faking It with Cloudwashing

How Re-architecting the File Storage Environment Can Help Reduce Risk and Cost, and Increase Operational Efficiency

IBM Balanced Warehouse Buyer s Guide. Unlock the potential of data with the right data warehouse solution

How do I simplify, accelerate and scale application testing in my Microsoft Azure development environments?

Oracle Integrates Virtual Tape Storage with Public Cloud Economics

Cloud Failover Appliance

WHAT TO LOOK FOR IN A CMMS/EAM SOLUTION

Automating Your Way to Simplified Application Management

SAP BusinessObjects Business Intelligence

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.

Your Business Needs Managed Services. Find out when your business will truly benefit from a technology provider.

An Agile Approach to Creating Business Value with Master Data Management

Create your ideal data quality strategy. Become a more profitable, informed company with better data insight

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.

20 Signs That Your Business is Ready for Managed Services. Find out when your business will truly benefit from a technology provider.

Simplifying Hadoop. Sponsored by. July >> Computing View Point

Abstract. DSA White Paper

The Connected Business

Information Governance Considerations for Corporate Legal Departments

Control Structured Data with Intelligent Archiving. Brochure. Micro Focus Structured Data Manager Handles Exponential Data Growth

APPLICATION DEVELOPMENT WITHOUT THE SPRAWL. Five ways ServiceNow s application development platform can support your enterprise architecture

Digital Transformation Built on Cloud ERP

Ensuring Data Protection and Recovery in the 3rd Platform Era

Business Insight at the Speed of Thought

Pivotal Ready Architecture by Dell EMC

How data gravity is pulling your analytics to the cloud

A Examcollection.Premium.Exam.35q

Got Hadoop? Whitepaper: Hadoop and EXASOL - a perfect combination for processing, storing and analyzing big data volumes

FUELING SAFER, MORE EFFICIENT PETROLEUM RETAIL OPERATIONS with the Internet of Things

Nimble Storage InfoSight for VMs, a step forward in infrastructure analytics

Moving to the cloud: A guide to cloud business management technology

Communications in the Cloud:

Key Success Factors for Digital Transformation in the Banking Industry

The Role of the Operating System in Cloud Environments

Enterprise Big Data, Business Intelligence, and Analytics Trends: Redux

Cloud Skills and Organizational Influence: How Cloud Skills Are Accelerating the Careers of IT Professionals

Managed Cloud storage. Turning to Storage as a Service for flexibility

IBM Sterling B2B Integrator

The Case to Modernize Storage in Media and Entertainment

Next Generation Services for Digital Transformation: An Enterprise Guide for Prioritization

Reporting for Advancement

Cognizant BigFrame Fast, Secure Legacy Migration

Enterprise PLM Solutions Advanced PLM Platform

5 Pitfalls and 5 Payoffs of Conducting Your Business Processes in the Cloud

Transcription:

White Paper IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics By Mark Peters, Practice Director & Senior Analyst; and Monya Keane, Research Analyst June 2015 This ESG White Paper was commissioned by IBM and is distributed under license from ESG.

White Paper: IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics 2 Contents Introduction... 3 IBM Wants to Empower Private Clouds and Analytics... 3 IBM s Flash Storage Product Line Pertinent Terminology... 3 The Nature, Use, and Drivers Behind Analytics Applications... 4 With Analytics, What You Run Your Cloud On Matters... 6 How Well Do IBM Spectrum Scale and IBM FlashSystem Play Together?... 7 The Bigger Truth... 9 All trademark names are property of their respective companies. Information contained in this publication has been obtained by sources The Enterprise Strategy Group (ESG) considers to be reliable but is not warranted by ESG. This publication may contain opinions of ESG, which are subject to change from time to time. This publication is copyrighted by The Enterprise Strategy Group, Inc. Any reproduction or redistribution of this publication, in whole or in part, whether in hard-copy format, electronically, or otherwise to persons not authorized to receive it, without the express consent of The Enterprise Strategy Group, Inc., is in violation of U.S. copyright law and will be subject to an action for civil damages and, if applicable, criminal prosecution. Should you have any questions, please contact ESG Client Relations at 508.482.0188.

Introduction White Paper: IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics 3 Improved performance (in terms of reduced I/O latency and improved I/O throughput) is by far the most recognized and appreciated advantage that flash storage provides over mechanical disks. Within just two years after IT vendors started to offer contemporary, enterprise-ready flash-integrated arrays, more than a third of the organizations ESG surveyed were citing ultra-fast read/write performance as the biggest impetus driving their flash deployments. Nearly half of the potential adopters surveyed also named performance as the main reason their organizations were considering flash. 1 The importance of performance has only grown since then, as more IT organizations realize that a spinning-disk architecture invented 60 years ago is insufficient to support a world in which: Data growth and more importantly, our expectation to access components of that data quickly hasn t abated and likely never will. Hardware and applications are virtualized and are changing frequently and rapidly. Applications need more speed and I/O to meet the demands of our mobile, distributed, always-on, information-hungry world. IT environments are distributed, often extending to private and public clouds. But regardless of geography, time zone, or physical environment, end-users still expect instant results. Big data analytics initiatives are in the limelight. Decision makers need affordable tools at their disposal that are able to provide timely support for their business-critical analytics. The true challenge centers on getting performance with capacity while staying within IT budgets. IBM Wants to Empower Private Clouds and Analytics IBM has a comprehensive approach to high performance that it believes will give tremendous support to organizations that are pursuing demanding private cloud and/or analytics initiatives. An outcome of years of refinement to IBM s advanced, all-flash storage offerings and global data management capabilities, the approach combines IBM Spectrum Scale with IBM s FlashSystem offerings to meet cloud and analytics environments demands for scale, economy, geographic dispersion, and performance. IBM Spectrum Scale, based on the IBM GPFS filesystem software (see box) offers elasticity of scale, performance, placement, geographic location, and implementation style. It is the realization of something IT organizations have long desired a better way to get the right data in the right place at the right time. Traditionally, that goal could be achieved only within numerous storage boxes inside the walls of individual data centers, if at all. Spectrum Scale takes the right data, right place, right time concept and adds right cost, right performance, and a whole lot of other rights. It supports data distribution to the cloud and to on-premises assets, including heterogeneous storage arrays with varying performance tiers. (Of course, all those rights may sound a bit suspect to a user community that has resigned itself to a traditional, reactive, largely manual approach requiring frequent tradeoffs in capacity, speed, affordability, and ease of shared access.) IBM s Flash Storage Product Line Pertinent Terminology Here is a brief description of IBM Spectrum Scale and IBM FlashSystem: IBM Spectrum Scale: Spectrum Scale is an approach to softwaredefined storage based on a highly credible foundation: IBM s 1 Source: ESG Research Report, Solid-state Storage Market Trends, November 2011. A Highly Credible Foundation: GPFS There is considerable value in the underlying, well-proven IBM GPFS, which is the foundation of the Spectrum Scale approach. GPFS makes Spectrum Scale with IBM FlashSystem highly credible because it has been around for years and has proven successful in supporting thousands of real-world, missioncritical deployments.

White Paper: IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics 4 well-known, field-proven General Parallel File System (GPFS) software. IBM envisioned the Spectrum Scale software architecture as a way to give users access to any type of data on any storage device, IBM or not, anywhere in the world. It also includes tools for task automation that provides dynamic tiering (for example) to place data on the best performance and cost tier at the right time. Spectrum Scale virtualizes storage so that multiple systems and applications can share common data pools as IT manages it all under a single global namespace. An organization could implement Spectrum Scale to boost its geo-distributed capabilities and manage its resources more dynamically across a range of physical media types and data protocols. IBM FlashSystem: As specific workloads are tackled, the FlashSystem family take center stage. These all-flash storage systems make applications and data centers faster and more efficient by offering extremely low data-access latency (which the vendor calls IBM MicroLatency ) to bolster OLTP environments, analytics efforts, virtual desktop infrastructures, and cloud deployments. Although Spectrum Scale and FlashSystem are both available by themselves, and there s no requirement to combine them, doing so can result in the IT equivalent of 1+1=3. Each solution complements the analytics. other in supporting the needs of two of today s most common, fastgrowing application ecosystems private clouds and [big] data analytics. Both of those application ecosystems must deliver extreme capacity and extreme performance simultaneously and economically. If only one or two of the scale/speed/economy attributes is needed, then each of the IBM products can stand alone very well. But where all three are prerequisites, the joint IBM solution shines. It is worth remembering that the physical hardware comprising a private cloud environment matters greatly. Hardware is just as important as software in both analytics and cloud environments. The Nature, Use, and Drivers Behind Analytics Applications The addition of FlashSystem to a Spectrum Scale deployment can enable users to more effectively, efficiently, and economically achieve the business benefits of How many organizations do analytics? Basically, all of them do, even if the output just takes the form of an Excel spreadsheet. Companies analyze and manipulate their data for many reasons to optimize their supply chains, understand their buyers behavior, or otherwise strive for a competitive advantage. Unfortunately, storage (and storage performance) limitations can constrain their efforts. Figure 1 shows the results of ESG research about the types of infrastructure-related concerns and roadblocks that hinder enterprises from moving forward with data analytics initiatives. 2 They are the kinds of obstacles that disappear when sufficient data is available economically and can be processed easily and rapidly. Of course, it sounds easy to make that claim on paper. Yet that quest has occupied IT professionals for decades and has sometimes cost their organizations hugely in terms of direct expenditures and opportunity costs. 2 Source: ESG Research Report, Enterprise Big Data, Business Intelligence, and Analytics Trends, January 2015. All research results in this white paper are taken from that report unless otherwise noted.

White Paper: IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics 5 Figure 1. What Are the Biggest Data Analytics Challenges? Which of the following data analytics challenges has your organization experienced, if any? (Percent of respondents, N=370, multiple responses accepted) Data integration is complex Limited collaboration between IT, analysts, and/or line of business Storage requirements are too expensive Lack of skills necessary to properly manage large data sets and derive value from them Data set sizes limit our ability to perform analytics Current data analytics license costs are too expensive Unable to complete analytics in a reasonable period of time 29% 28% 26% 26% 23% 23% 38% Current database license costs are too expensive 19% We have not experienced any data analytics challenges 6% 0% 10% 20% 30% 40% Source: Enterprise Strategy Group, 2015. The same ESG research provides other insights on the need to deliver that elusive mix of data scale, speed, and economy. For instance, when ESG asked respondents, What are the specific challenges your organization is facing with respect to its database size and/or growth? (databases being a prime area for analytics, of course), the top responses were: 1. Performance degradation. 2. Increased storage capacity requirements. 3. Increased cost of infrastructure. Those basic issues ranked ahead of such things as server capacity, software licenses, and governance. In simple terms, the storage world whether in terms of performance, capacity, or cost can truly be an anchor on analytics progress. Furthermore, respondents were specifically asked about deployment models. (The question was, In terms of net-new BI/analytics deployments, which of the following best describes the primary deployment strategy your organization will likely use going forward? ) Their answers reflected a range of possibilities, from onsite (virtualized or not, or on purpose-built appliances) to public and hybrid clouds. Considering that data is the lifeblood of business, it makes sense to maintain organizational data in as secure, flexible, capable, and economic a manner as possible i.e., a corporate data cloud with a software-defined storage solution such as IBM Spectrum Scale. Turning back to the technology needs for analytics, Figure 2 shows just how well the attributes of IBM Spectrum Scale with IBM FlashSystem match with the most important needs: Cost, security, reliability, and performance were the top four most-cited responses, and they all can be enhanced by the overall IBM data solution. Storage whether in terms of performance, capacity, or cost can truly be an anchor on analytics progress.

White Paper: IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics 6 Figure 2. What Matters Most in a Business Intelligence, Analytics, and Big Data Solution? Which of the following attributes are most important to your organization when considering technology solutions in the area of business intelligence, analytics, and big data? (Percent of respondents, N=375, three responses accepted) Cost, ROI and/or TCO Security 26% 26% Reliability Performance Ease of integration with other applications, APIs Built-in high availability, backup, disaster recovery capabilities Flexibility Efficient use of storage resources Scalability Ease of administration Efficient use of server resources Reporting and/or visualization Open standards-based Public cloud hosting options 22% 21% 20% 18% 18% 16% 15% 14% 13% 13% 11% 10% 0% 5% 10% 15% 20% 25% 30% Source: Enterprise Strategy Group, 2015 With Analytics, What You Run Your Cloud On Matters Clouds public or private are not vapor; they are regular IT collections of hardware, software, and networking components that are simply consumed in a different fashion from the direct-line, infrastructure-to-application model that dominated IT for so long. And software-defined storage still requires physical storage infrastructure. Bottom line: The hardware that one chooses to deploy matters a lot. IBM has combined an approach tailored to cloud scale and flexibility (IBM Spectrum Scale) with technology perfect for supporting analytic speed and agility (the IBM FlashSystem family). Although the approach and the storage family were designed for high-performance compute environments in general and not explicitly for analytics in particular, they are incredibly well-suited to supporting analytics use cases that help organizations derive more value from growing volumes of data. Spectrum Scale and FlashSystem work together to alleviate storage and data-access bottlenecks, providing the kind of performance a compute-intensive analytics application needs. After all, an analytics report that takes three weeks to produce isn t helpful. If you re going to do analytics right, you need speed. A private cloud infrastructure is becoming a popular deployment model for geographically dispersed/systemdispersed analytics efforts, and Spectrum Scale supports geographically distributed compute/storage

White Paper: IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics 7 infrastructures. It offers granular storage management capabilities that enable dynamic resource allocation, something that s at the heart of the [private] cloud model. Likewise, Spectrum Scale is perfectly designed for handling the file types that constitute the raw material used in many analytics efforts unstructured file data, OLTP block data, and object data. Those dissimilar bits and bytes might be pulled in from all over the world, from a variety of array types, and from multiple groups/business units. How Well Do IBM Spectrum Scale and IBM FlashSystem Play Together? Spectrum Scale provides the disparate data aggregation and management, and FlashSystem provides the speed. Together, they permit analytics to be conducted at a global level and at an immediate pace. You can have each without the other, but in a world with burgeoning data needing analysis, they work ideally in concert. That s true in part because Spectrum Scale knows a lot about the data it manages for example: How hot is it? (i.e., how often has it been accessed?) Having such information means it can activate [IT controlled] policies that say, This is hot data; move it to flash. Which groups or business units are accessing which data? Do certain groups have high priority and responsibilities in terms of keeping the business successful? If so, a policy can be invoked to move those groups data to flash. Basically, such actionable intelligence allows one to tie the data to a particular flash tier. And that, in turn, yet again makes IBM s approach ideal for supporting analytics; there may be particular analytics data that you really need to act on quickly, and IBM Spectrum Scale with IBM FlashSystem enables indeed protects that effort. As mentioned, certain requirements must be met for an organization to overcome the likely traditional barriers standing in the way of moving forward with private cloud deployments that can also effectively support analytics applications; and Spectrum Scale with FlashSystem can address those potential roadblocks: FlashSystem can accelerate Spectrum Scale: Any analytics application whether it s big data analytics or something as simple as a batch process or data archiving analytics will benefit by being speeded up. FlashSystem can make Spectrum Scale deployments more cost effective. FlashSystem operates as one tier in a tiered Spectrum Scale storage environment. Spectrum Scale deployments are excellent at providing dynamic/automated tiering of data, especially when leveraging FlashSystem to lower costs by making tiering more efficient. FlashSystem can store and dramatically accelerate Spectrum Scale metadata. As metadata are the keys to the doors of Single Namespace a Huge Differentiator One especially attractive aspect of Spectrum Scale is that it offers a single namespace for everything. If all the data is in the same namespace, that means it s under the same management umbrella. And that advantage ties back to analytics. Efficient analytics isn t just about speed; it s about being able to comb through lots of data looking for a nugget of insight. Disassociated systems in different parts of the world don t lend themselves to that effort. The fact is, most enterprises nowadays have multiple physical locations, and they want to be able to move around their compute resources dynamically. Often, they want to do so in a private cloud rather than exposing data externally. A bank with 50 locations could implement Spectrum Scale and by doing so, energize analytics efforts both at headquarters and at the other 49 sites thanks to the single namespace and Spectrum Scale s data caching and synchronization capabilities. Spectrum Scale plays strongly in private cloud scenarios, clouds with actual storage arrays that hold the data to make the scenario work. That s where FlashSystem comes in, enabling rather than limiting the enormous capabilities of IBM Spectrum Scale.

White Paper: IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics 8 Spectrum Scale s broad data repository, having that metadata stored on FlashSystem ensures that access to that data repository (both literally and figuratively!) is not subject to the throttling that could result if the metadata were on a less high-performing storage media. FlashSystem can be used as a very large storage cache for active data sets. The result is that FlashSystem is adding the scalable power and performance (low-latency and high-bandwidth) that can turn analytics initiatives from failures into successes, without requiring the organization to overspend on other resources i.e., buying disk, and then not using its capacity (short-stroking). You bring down your operational costs when you put your highly active data on flash and your less-active data elsewhere (i.e., disk or tape). So in colloquial English, what impact can FlashSystem have in a solid, well-built private cloud (such as Spectrum Scale) to improve its analytics capabilities? More and new work can be done. Work can be done faster. Everything is made more efficient, lowering TCO and raising ROI. All workloads and users will get the data they need, when they need it, improving organizational insight. In summary, the addition of FlashSystem to a Spectrum Scale deployment can enable users to more effectively, efficiently, and economically achieve the business benefits of analytics. Those benefits can be of significant organizational value, as Figure 3 demonstrates. 3 Figure 3. The Benefits of Analytics What business benefits do you expect to gain from your organization s investments in the area of business intelligence, analytics, and big data? (Percent of respondents, N=375, multiple responses accepted) Reduced risk around business decisions and strategy Improved operational efficiency More insights into future scenarios or outcomes Higher quality products/services More insights into historical results Faster tactical response to shifting customer views Quicker time to market for products/services Incremental cost savings Reduced risk of product defects Uncover new market opportunities 39% 38% 36% 36% 35% 34% 32% 32% 31% 28% 0% 10% 20% 30% 40% 50% Source: Enterprise Strategy Group, 2015. 3 Source: ESG Research Report, Enterprise Data Analytics Trends, May 2014.

The Bigger Truth White Paper: IBM Spectrum Scale with IBM FlashSystem: Enabling Private Clouds and Analytics 9 If there s one thing we know about IBM, it s that the company has demonstrated time and again its ability to solve really, really big IT problems. Many other vendors make assertions that look great in a PowerPoint presentation, but can all those vendors genuinely support your operation in Tanzania, Tupelo, or Tyneside if it encounters a cloud connectivity glitch or otherwise needs help? Spectrum Scale offers a proven, scalable private cloud data management system with the ability to use and integrate public clouds, too. IBM can provide multi-dimensional elasticity, tying together any sort of data, anywhere in the environment or from places outside of the direct environment, and anywhere on the globe. When it is accelerated with IBM s FlashSystem, greater value can be derived from analytics applications, spanning the latent knowledge and insights within any organization s corporate data cloud. Imagine accessing the world s biggest library using the world s best filesystem to find anything you want. You d still need speed if you want your searching efforts to be worthwhile. That s where FlashSystem comes in. If you do not have a good card catalog (single namespace) and a fast way to extract information held in those ten billion books stacked in five million rooms worldwide, then you are left with a collection of ten billion paperweights. IT thought leaders ruminate about moving from data to information to insight to knowledge to wisdom. Without Spectrum Scale, that process will be restricted to one library or language. And without FlashSystem, any evolution from data to wisdom will take far too long to achieve. To put it another way, effective analytics are only possible when one has near-immediate access to all the information necessary to the analysis.

20 Asylum Street Milford, MA 01757 Tel: 508.482.0188 Fax: 508.482.0218 www.esg-global.com