Feedback and Case Studies Examples from our Partners and Customers CUSTOMER FEEDBACK Boyd Sterling Managing Partner Wolfmark Apparel To: James Hancock at Tradepoint 360 (and anyone who is considering the purchase of this software). I feel as though I can speak with great experience on this issue because in the last 4 years we have tested and implemented 4 different software programs. Trade point is by far the smoothest operating most compressive and most importantly best supported system we have implemented. Wolfmark has grown rapidly over those 4 years from $900,000 a year in sales to over $3,000,000 in annual sales. Although each system was able to accomplish some of the things we needed along the way, we always eventually ran into a road block that compelled us to look for something that would allow us to take the next steps in our growth. I believe Tradepoint will be our last system, because it has the ability to grow with us. Here are some features built into Tradepoint that many systems claim, but don t actually deliver! The email order and shipment confirmations are awesome; absolute best of any of the systems we have used (and we have been thru a few). The credit card processing, including the authorizing and capture upon shipment, again absolutely the best we have seen! The UPS shipping is working rather well. The ability to customize the various forms is really quite amazing, even for total novices like us. I feel like we have only begun to use the capabilities of the program. My end of day updating of invoices went from a 2 hour chore to a twenty minute spot check. Most importantly to me the numbers work, by that I mean it s quite easy to look at sales reports and P&L s and have my numbers match, it sounds like that would be a simple thing, but with all of the programs I have been thru I can tell you your ahead of the curve in that regard. We are excited to learn and use more of the features in the Tradepoint and very very appreciative of the attention responsiveness and support you have given us during our implementation. Thanks again very Much!! For all of you out there who have an IT guy, or don t, please do not underestimate the savings of time and money involved with the way Tradepoint updates. In previous systems when an update was introduced, it meant my IT guy was going to have to work after hours, first installing the update on the server then applying that update to each work station. Now when an update is issued it automatically applies to all work stations when they log on the next day. End of story. Boyd 1 Tradepoint 360, Inc.
Dale Olson Operations Manager Commercial Water Distributing Featured on Inc. 500 fastest growing companies in 2009, waterfilters.net features a tremendous selection of water filtration units for commercial and residential needs. Waterfilters.net had already grown out of three other software solutions to manage the web activity effectively. We needed a stable solution that could expand with us and keep up with our growth. We chose Tradepoint and are happy we did. -Dale CASE STUDY Country or Region: US, California Industry: Distributors, Computers and Peripherals & Accessories Profile UShopfast is a rapidly growing Ecommerce retailer for computers, accessories, parts, and equipment, and is a direct supplier of multiple brands of computer hardware parts and accessories through a web based storefront to customers in Canada and the US. Business Environment A staff of 12 processes several hundred, up to 800, orders a day through www.ushopfast.com Solution As a new business, ushopfast was looking for an Ecommerce solution with an integrated ERP as a back end, for the ability to manage and plan for growth. Along with a fully integrated solution, they required the new site to perform while handling a large order capacity. Benefits Increased Sales Activity Efficiency in shipping and fulfillment Integrated Ecommerce with ERP/Accounting/CRM functions Significantly improved Customer Service and Support Since going live with Tradepoint Enterprise, Ushopfast has processed over 1 million dollars in sales orders within the first 10 months of the website being released. Tradepoint has provided the ERP to Ecommerce integration for a full service experience for clients through the website with the ability to have complete order fulfillment through Tradepoint Enterprise. 2 Tradepoint 360, Inc.
Within the first 4 months after deployment, and considerable sales activity, sales order processing and fulfillment was totally streamlined, creating a productive environment for steady sales growth. Value-Add The founders of Ushopfast have also been in the electronics distribution business for the last 20 years. Ushopfast is a new business venture designed to cultivate an Ecommerce presence and expand the company s sales efforts; to include direct sales to the public in addition to distribution. Ecommerce Retailers face some unique challenges to growing successfully with an exclusive reliance on an Ecommerce store as the primary sales channel. A streamlined shopping experience, back end ERP for streamlined fulfillment of web orders, ongoing customer contact, and marketing initiatives are essential. Considering the rapid growth of business, maintaining customer communications and responsive service is critical to their continued success. Several key considerations were in the foreground as the implementation process had begun, including: 1. Stability. Ushopfast.com was a new website with specific targets in mind for sales goals. Reaching those goals required a stable and flexible technology solution. 2. Database Structure. Leveraging Microsoft s SQL2008 database and Tradepoint s proprietary Synchronization Technology, ushopfast.com was able to make the most of the stable foundation to further their growth. 3. Speed. Tradepoint also provides ushopfast.com with a software solution which maintains speed with a high volume of transactions. With little to no hesitation in navigation from screen to screen within Tradepoint, employees fulfilling orders are able to maintain efficiency. 3 Tradepoint 360, Inc.
PARTNER FEEDBACK Peter Logan CEO Thordog Technologies LLC We have been very impressed with Tradepoint. Not only do they use the latest in Microsoft technologies, the technology actually works. But the best part about having a relationship with the folks at Tradepoint is their commitment to customer service. They truly want your project to succeed and it shows. They are amazingly responsive. We have asked that new features be added to the software in order to close business and make an implementation a success. They did not just make empty promises. They wrote the delivery of the new features into the contract, and then delivered, on time, before the project went live. And since they saw the value of these new features for their entire install base, they did not charge for a one off customization. This level of customer service is unheard of in our industry. The Tradepoint bug fix process is amazing as well. We have run into some minor issues with the software, as no program of this size is perfect. Any issues reported were fixed in 1-2 days, not 1-2 months. And the best part is that because of their sync technology, the patches were delivered to the workstations automatically, without a technician having to visit and install the fix on each client machine. We have finally found a technology that really does make your life easier. So far our experience partnering with Tradepoint has been stellar. We look forward to continued success selling and implementing Tradepoint products. -Peter Michael LaBella President ThorDog Technologies As the marketplace for business has become increasingly competitive, our customer s software needs have continued to change. Consolidation of systems and software has leapt to the forefront of their technological roadmaps. Tradepoint enables us to present a solution that provides a platform to meet their lofty expectations. Tradepoint gives our customers a powerful and integrated package that can be quickly deployed (minimizing transitional periods) and still have the ability to be customized to their exact specifications. With the great introductory price point, Tradepoint puts less of a burden on budgets and allows our customers to only have to worry about one thing...their business. -Michael 4 Tradepoint 360, Inc.
Matt Warren CEO 78e - UK The team at Tradepoint have been amazing in supporting us since we started using the software, answering emails queries within minutes and generally being very helpful and supportive, which is critical if you want to get the most from any software. Their support has been above and beyond my expectations and puts all other companies to shame. -Matt Harry Yeh CEO/CTO, Comet Computing Founder, ushopfast.com Our partnership with Tradepoint has been a critical one, so much that we now have built our entire technology boutique consulting firm around this platform. All of our infrastructure, support, and software development now extends or compliments the platform. For many years we were looking for a fully integrated business ERP platform based on.net and SQL server that was affordable and extensible to build our business on. Well, I am happy to say that after 8 years, since the release of.net, we have found it! We have evaluated over 10 different ERP solutions including AX, GP, Interprise (horror story), Accpac, Sage, Business Vision, you name it; none of them meet the requirements of flexibility, openness, extensibility, or maintainability. With Tradepoint, the sky is the limit with how we can extend and integrate other applications, and has allowed us to focus on top quality deployments; knowing very well that we have an outstanding vendor behind us. Sure there are bumps along the way, as in any partnership, but when 99% of it is positive, I can't complain! It's given us a competitive advantage in our business and now we want to share this with all of our partners, customers, and suppliers! The strategic partnership between Tradepoint, Comet Computing and UShopfast.com has been the key ingredient for our rapid growth. We are now looking at expanding into Canada as well and look forward to an exciting long term relationship with Tradepoint. We have been able to develop our own custom solutions while at the same time maintain compatibility with Tradepoint's update, because of the flexible and extensible architecture built on the.net Framework 3.5.1 and SQL Server 2008. The group at Tradepoint continually evolves and continually re-invents themselves, by pushing the standards of technology. The platform is extremely up to date and exciting to work with, and is the only platform that takes advantage of rapid and scalable development technologies, such as LINQ from Microsoft. This is clearly the best ERP Solution on the market to integrate with E-Commerce and any custom application. Dynamics AX, SAP, Oracle, Sage, Accpac, Quickbooks, Peach Tree, Interprise etc, etc, we've tried them, all and Tradepoint is the clear winner. " better yet watch our youtube video on Tradepoint http://www.youtube.com/watch?v=mfpz8jxu0es... -Harry 5 Tradepoint 360, Inc.
Mark Littman President Innovative ERP Solutions I have worked with Many Software Developers over the last 30 years. I have installed Over 600 ERP & E-Commerce Solutions and find that Tradepoint360 is going to be a strong contender in the marketplace very soon. They treat customers with respect and listen to their needs. They have put a lot of effort into a great product and are making it better every day. -Mark Mark Rattée Director, Business Development New Tangent Systems Integration Group Inc. Tradepoint 360 represents a very solid technology for our customers and us. We believe it delivers an end-to-end solution for most small and medium businesses with a set of robust modules that allow us to integrate it effectively into a range of enterprises. The Tradepoint team behind the product has proved to be committed and helpful partners and they have assisted us greatly to make Tradepoint 360 an integral part of the solutions we provide. -Mark Mark Morgan President MorganSoft "Tradepoint has provided us with a world class product that allows our customers with remote sales teams or POS locations to work seamlessly in the event they lose connectivity with the central server. Their synchronization technology allows multiple copies of the database to exist at each location and automatically synchronize when connectivity is restored. " "Tradepoint's support has been awesome, I am able to submit a support ticket and will either get a email response or personal phone call to help address the problem same day! Even the president of the company helped me personally with a support issue!" -Mark 6 Tradepoint 360, Inc.