Head Quarter Khobar - Makkah Road, Olaya Northern Center, P.O.Box 3717, Khobar 31952, Kingdom Of Saudi Arabia Branches Jeddah - Mohammed bin Abdulaziz, (Tahleya St), P.O.Box 2333, Jeddah 23245, Kingdom Of Saudi Arabia Riyadh - Olaya Main Street - Al Warood Tower P.O.Box 240950, Riyadh 11322, Kingdom Of Saudi Arabia Tel: +966 13 814 4557 Fax: +966 13 814 4566 ICMD Social Media Pages: Training Services
1 About ICMD
International Center for Management Development is the leading management and technical skills training company. For more than 20 years, we have built a solid reputation as the leading provider of training and professional development services for the Saudi Market Client. ICMD Services: - Training Services - Consultant Services - Managed Events - ISO Certification Our Vision We at ICMD strive to identify and deliver quality training to clients to enhance performance. Our Mission We continuously strive hard to improve the standards of ICMD training and staff to meet clients expectations. Highly qualified trainers are recruited from various nationalities to carry out this mission. 2
Training Services Why Working with ICMD? ICMD is your single source training provider with more than 150 commercial off-the-shelf courses and tenth of respected certificate programs. High-impact courses covering the latest trends and developments in KSA enable you to implement new techniques immediately, while staying compliant with the latest rules and requirements. Customized training Our courses can be customized and delivered to meet the specific needs of your organization and at your location. And through our customizable, actionable assessment services to help you and your organization clearly identify areas for professional development and improved performance. 3
Our instructors Our experienced instructors who share their vast knowledge and proven methods for success; deliver course content in timely, relevant, and real-world scenarios to ensure our clients' ability to successfully implement the material when they leave the classroom. International Recognized and Certified Programs Many of our courses are designed to meet the standards and requirements of leading industry organizations, such as Institute of Leadership and Management (ILM); Lebanese American University (CEP-LAU) and Institute of Certified Professional Managers (ICPM); Human Recourse Certification Institute (HRCI) and Project Management Institute (PMI ). Superior value We treat our clients based on partnership relation; according this we offer a wide range of training formats to suit your schedule and budget. For best Flexible and affordable delivery please talk to our training advisors about a custom-developed, blended training solution to best meet your needs. No need to choose between cost, convenience, or quality; with ICMD you get all three. We deliver superior value by providing the highest quality content at any convenient locations. All at a competitive price that will meet your budget. Our commitment to your satisfaction is backed by a 100% satisfaction guarantee. 4
Recognition and Partnership 5 ILM formed in November 2001 through the merger of the Institute of Supervision and Management (ISM) and NEBS Management (National Examining Board for Supervision & Management). The Institute of Leadership & Management (ILM) is the UK s largest management body, combining industry-leading qualifications and specialist member services. ILM membership gives the chance to network with like-minded professionals, build your career and keep up with leadership and management practice. IAO is an international quality assurance agency, working to improve quality assurance standards of organizations all over the world. With its global network of experts, IAO grants accreditation to educational institutions, corporations, professionals and qualified individuals.
Since its founding in 2008, Standards Consultants has become one of the leading organizations in Human Resources and Business Management Consultancy and in Training and Development fields in the MENA region with its Headquarters in Beirut, Lebanon, and offices in Kuwait city. STANDARDS Consultants, believes that work must be done today to achieve a better tomorrow. Standards looks ahead, understand the local and global markets, and study all trends and forces that shape the business world. That s what STANDARDS Vision is all about; a long-term destination where we can exceed our customers expectations. Milestones is an international company based in Beirut, Lebanon with a distinguished reputation in professional management development, certification training, and educational development programs geared to individuals, companies, and government agencies. Milestones services are provided in the Middle East and internationally, offered both through public enrollment seminars and through private or corporate classes. Specialists at Milestones, along with worldwide affiliations and partners, provide a full range of programs and seminars that improve performance and long-term results of thousands of individuals and organizations immediately. Milestones continuously seek to acquire the best up-to-date knowledge and know-how that enable the clients to maintain their top performance and bottom-line results. ACT is a Leading Regional ICT service provider and system integrator founded in 1990 in Beirut. ACT employs 150+ professional ICT Specialists and serves customers in the Middle East, Europe and Africa; ACT Holding includes the following companies: Automation and Computer Technologies s.a.r.l (ACT) Digital File Airas Middle East (AME) Webserv ArabiaGIS Intratech 6
Training Service Management Soft Skills: Soft skills are increasingly becoming the hard skills of today's work force. It's just not enough to be highly trained in technical skills, without developing the softer, interpersonal and relationship-building skills that help people to communicate and collaborate effectively. These people skills are more critical than ever as organizations struggle to find meaningful ways to remain competitive and be productive. Teamwork, leadership, and communication are underpinned by soft skills development. Since each is an essential element for organizational and personal success, developing these skills is very important and does matter a lot! ICMD Soft Skills Programs were found to develop the skills you need for a happy and successful career. 7 Finance and Banking: Accounting, banking and finance courses have been developed for your organizations, making sure they meet the needs of your needs. Many of our courses attract exemptions from the leading professional bodies in the accountancy and finance industry. Designed to develop both your management capability and your professional expertise whichever accounting, banking or finance field you specialize in these courses will bring new opportunities in your current or future career. ICMD offers a variety of courses from introductory courses, to the most advanced courses in Accounting, Finance, and Banking fields.
Human Recourses: When it comes to Human Resources, you've got to know your staff. Your organization and its employees are depending on you to provide accurate information, advice and answers on everything from government regulatory issues and benefits administration to the finer points of the employee handbook. You've also got to be current on all the latest HR legal issues, be available as a knowledgeable resource for employees, be able to mediate internal conflicts and disputes and be prepared to hire and fire personnel as necessary. ICMD HR programs are remarkably comprehensive, packed with all the essential HR training information you'll need to take your steps with confidence. Sales and Marketing: Sales and Marketing training courses are designed to help those working in sales and marketing to identify, recruit and retain the perfect customer. Our sales and marketing courses provide basic to advanced-level aviation business knowledge in the areas of marketing channels, sales management, advertising, research, consumer behavior and communications. ICMD Sales and Marketing Programs will equip you to accomplish your organization's goals in new and creative ways. Customer Service: Employees, who are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty. This helps the business retain customers and improve profits. It costs less to retain loyal customers than to acquire new ones. In addition, satisfied customers are more open to additional sales messages and are likely to refer others to that business. Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. ICMD Customer Service Training programs refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. 8
ILM Level 2 Qualifications in Leadership and Team Skills Training Service ILM Certified Programs Who are these qualifications for? The Award or Certificate in Leadership and Team Skills is ideal for practicing team leaders, helping them become more effective and confident in their role. They also support new or aspiring team leaders helping them make the transition from working in a team to leading a team. Benefits for individuals - Learn core leadership and management skills - Put these skills into practice in your workplace - Improve your team s performance - Get a nationally recognised qualification. Benefits for employers - Motivated and competent team leaders - Increased productivity - Customise this qualification to suit organisational and individual needs - Workplace-based assessment ensures new skills are effectively transferred to the job. The units in this qualification cover a wide range of skills, knowledge and understanding. These include units that focus on communication, working with people, providing direction and leadership, and getting results from problem-solving to planning and monitoring workloads. Progression Successful learners will be able to progress to the ILM Level 3 Award or Certificate in Leadership and Management. Qualification overview 9 Qualification title Credit value Structure Level 2 Award in Leadership and Team Skills Level 2 Certificate in Leadership and Team Skills Minimum 3 credits Maximum 12 credits Minimum 13 credits Maximum 36 credits One hour induction At least two hours tutorial support Minimum of two units from Group 1* One hour induction At least two hours tutorial support Choice of optional units from Groups 1 and 2, where Group 1 contains Level 2 units and Group 2 contains units at Level 3* Maximum of 6 credits from Group 2
ILM Level 3 Qualifications in Leadership and Management Who are these qualifications for? The Level 3 Award, Certificate and Diploma in Leadership and Management are ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities. They particularly support practising team leaders seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other pressures. Benefits for individuals - Gain a range of key management skills and put them into practice in your own role - Build your leadership capabilities motivate and engage teams, manage relationships confidently - Develop your leadership and management skills using your own knowledge, values and motivations. Benefits for employers - Effective and confident first-line managers - Better relationships and communication in teams - Proven skills to get this qualification, managers will need to show that they can transfer their new skills to your organisation - Managers with the tools to develop their own skills and abilities. The qualifications are made up of a wide range of units covering core management skills such as understanding how to organise and delegate plus skills in communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the qualification to be tailored to meet the needs of the individual and employer. Progression Qualification overview Successful learners can progress to a range of qualifications including: - ILM Level 3 Certificate in Coaching and/or Mentoring - ILM Level 3 Certificate or Diploma in Facilities Management - ILM Level 3 Certificate in Enterprise and Entrepreneurship Qualification title and number Credit value Level 3 Award in Leadership and Management Level3Certificate in Leadership and Management Minimum 4 credits Maximum 12 credits Minimum 13 credits Maximum 36 credits Structure One hour induction At least two hours tutorial support All units must be taken from Group 1* Minimum two units Two hour induction At least four hours tutorial support Choice of units from Groups 1 and 2, where Group 1 contains Level 3 units and Group 2 contains units at Levels 2 and 4* Maximum of 6 credits from Group 2 10
You Will Benefit: articipation in a recogni ed professional group Training Service Certified rograms Increased employee motivation An utstanding professional training program arising out of the certification program Recognition among peers for attaining the professional designation E tra credential for the employment market career ladder ersonal satisfaction of attaining a recogni ed degree of competency Acquire competence in Technical knowledge, ability to apply such knowledge with good udgment, and comprehension of professional responsibility. 11 Methodology ICMD ur training e perts challenge and stimulate delegates to capitali e on their creativity while holding them accountable for reality based e ecution. All courses have range of hands on activities so that participants can utili e what they have learned during the course and put it into practice. Range of hands on activities to be utili ed what they have learned into practice during the course. Group si e is optimi ed to allow a high level of interaction among delegates and with the trainer to ma imi e idea generation, learning from co delegates and facilitate networking. The training e pert uses the highest quality materials to assist the training program. These materials are also designed to ensure that the learning is transferred and reinforced back in the workplace. Resources appropriate to the learning need include use of books, test prep CDs, Video, case studies, simulation, self analysis surveys and use of relevant technologies.
Certified Manager Is a professional training program sponsored by the Institute of Certified of Certified rofessional Managers (IC M) in the nited States of America. The CM program develops and enhances general management skills and prepares individuals performing or aiming at performing managerial duties to take the CM management certification e ams. Those who successfully complete the CM e ams achieve the CM certification, a prestigious credential that recogni es competency and professionalism of managers worldwide in all fields. CMA - Certified Management Accountant. The Certified Management Accountant (CMA) designation has been designed to recogni e the unique qualifications and e pertise of those professionals engaged in management accounting. This certification provides destination in today s economic climate and affords opportunity to certify your e pertise in the business areas that are critical to the decision making process. They play an important role in advising upper level Management. No matter what field you choose to work, opportunities abound. CPA - Certified Public Accountant The Certified ublic Accountant ( A) e amination is the most established and recogni ed professional accounting designation. The benefits include higher salary, increased confidence and recognition as a member of an elite group of professionals. The opportunities available to a C A are positions in a government or not for profit organi ations, a public or private company, or an accounting firm. No matter what your career goals are, becoming a C A can help you achieve them faster. Certified Internal Auditor. The Certified Internal Auditor (CIA) designation reflects competence in the principles and practices of internal auditing and has served the only internationally accepted designation for internal auditors. Attaining the CIA designation outwardly signifies your achievement and commitment to the profession. Whether you choose to stay within the field of internal auditing or move up within your organi ation, the broad based understanding of business, risk, and control required of CIAs will serve as an invaluable base of knowledge. Senior/Professional Human Resources HR S HR is the acronym for rofessional Human Resources Senior rofessional Human Resources. The Certified HR S HR designation shows that the holder has demonstrated mastery of the HR body of knowledge and has accepted the challenge to be informed of new developments in the HR field. The certification demonstrates a highly rewarded significant accomplishment in the field of HR and related fields. The HR S HR e am is administered by the Human Resources Certification Institute in worldwide locations. PMP - Project Management Professional P articipants will be prepared to sit for the certification exam containing the domains, tasks and knowledg e and skill statements as defined by the role delineation study. E ach domain contains tasks that are measured throug h the P MP certification prog ress. I n addition, the domain contains knowledg e and skills, which are req uired to competently perform these tasks. They are also cross- cutting knowledg e and skills, which are used in multiple domains and tasks. 12
Training Service Technical 13
Safety Mechanical Engineering and Operation Maintenance Engineering and Operation Electrical Engineering and Operation Chemical Engineering and Operation 14
Past and Ongoing Experience Courses Coverage Regions In KSA We deliver our Courses in all Saudi Arabia (Eastern Province, Riyadh, Jeddah, Abha, etc ), Courses Coverage Regions Outside KSA We with our partners also deliver Courses in these marked Countries: 15
2012 Statistics: In 2012 ICMD Trained 1,055 Participants from diffirent organizations as following 83 32 2013 Statistics: In 2013 ICMD Trained 1,309 Participants from diffirent organizations as following 95 40 2014 Statistics: In 2014 ICMD Trained 2,430 Participants from diffirent organizations as following 219 80 16
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