bpm online CRM Seamlessly integrated products to connect the dots between marketing, sales and service Martin and Associates Summer 2017
Analyst recognition Bpm online named a Leader in the Forrester Wave : CRM Suites, 2016
Analyst recognition Bpm online has been included in the Gartner Magic Quadrant for CRM Lead Management, 2016 Bpm online has been included in the Gartner Magic Quadrant for Sales Force Automation, 2016 Bpm online has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2016
Awards and recognition Bpm online is positioned as a Leader in Nucleus Research CRM Value Matrix 2H 2016 Bpm online named among the world s top 10 CRM vendors in latest Ovum CRM Decision Matrix
bpm online serves 6,500 customers globally
Process-driven CRM 1Gain the agility to change processes in the CRM faster than ever 2Align marketing, sales and service on a single CRM platform
Lead qualification 7.9.0 Business process management
Out-of-the-box best practice processes for marketing, sales and service bpm online key advantage: BPM+CRM
CRM philosophy of bpm online products
Awareness Consideration Comparison Decision Purchase Service Customer journey: Omnichannel Mostly digital Social Buyer s view The processes should be: Intelligent (self-adaptive) Predictive (next best action, next best offer) Integrated Seller s view Marketing Sales Service
Lead Opportunity Order Service Lead generation Lead qualification Lead distribution Hand-off to sales Qualification Needs analysis Presentation Proposal development Proposal submission Negotiations Contracting Closing Order entry Order confirmation Order fulfillment Case Management Problem management Knowledge management
Marketing platform that excels at demand generation and lead nurturing 360 customer view Intelligent data enrichment Segmentation Website behavior tracking Lead scoring Lead management Marketing campaign management Triggered campaigns Email marketing DCM processes Event management Collaboration tools Analytics End-to-end sales processes to manage all types of sales cycles 360 customer view Intelligent data enrichment DCM processes Lead management Opportunity management Sales forecasting Field sales Orders and invoices Contract management Project management Collaboration tools Dashboards and analytics Out-of-the-box best practice processes for internal and external service 360 customer view Intelligent data enrichment Agent workplace Queue management DCM processes Case management Service catalogue Problem management Customer portal ITIL processes
bpm online marketing capabilities
Intelligent data enrichmen
Intelligent data enrichment Segmentation
Intelligent data enrichment Segmentation Website behavior tracking
Intelligent data enrichment Segmentation Website behavior tracking Lead scoring
Intelligent data enrichment Segmentation Website behavior tracking Lead scoring Lead management
Intelligent data enrichment Segmentation Website behavior tracking Lead scoring Lead management Marketing campaign management
Intelligent data enrichment Segmentation Website behavior tracking Lead scoring Lead management Marketing campaign management Triggered campaigns Email marketing
Intelligent data enrichment Segmentation Website behavior tracking Lead scoring Lead management Marketing campaign management Triggered campaigns Email marketing DCM processes
Intelligent data enrichment Segmentation Website behavior tracking Lead scoring Lead management Marketing campaign management Triggered campaigns Email marketing DCM processes Content designer Event management
Intelligent data enrichmen Segmentation Website behavior tracking Lead scoring Lead management Marketing campaign management Triggered campaigns Email marketing DCM processes Content designer Event management Collaboration tools
Intelligent data enrichment Segmentation Website behavior tracking Lead scoring Lead management Marketing campaign management Triggered campaigns Email marketing DCM Processes Content designer Event management Collaboration tools Analytics
Mobile app
pricing model Users Contacts Email-traffic* The number of bpm online marketing users The number of contacts in the system with at least one communication option Additional option emails sent from bpm online marketing
pricing Subscription / User license Cloud $50 per user / month Billed annually On-site $850 per license / lifetime One-time payment
indicative pricing Contacts Cloud cost per year 5,000 $ 1,075 25,000 $ 5,375 50,000 $ 10,750 100,000 $ 21,500 250,000 $ 31,750 500,000 $ 36,750 1,000,000+ Custom pricing
indicative pricing Contacts On-site lifetime cost 5,000 $ 1,400 25,000 $ 6,990 50,000 $ 13,975 100,000 $ 27,950 250,000 $ 41,275 500,000 $ 47,775 1,000,000+ Custom pricing
bpm online sales capabilities
Intelligent data enrichment
Intelligent data enrichment DCM processes
Intelligent data enrichment DCM processes Lead management
Intelligent data enrichment DCM processes Lead management Opportunity management
Intelligent data enrichment DCM processes Lead management Opportunity management Sales forecasting
Intelligent data enrichment DCM processes Lead management Opportunity management Sales forecasting Field sales
Intelligent data enrichment DCM processes Lead management Opportunity management Sales forecasting Field sales Orders and invoices
Intelligent data enrichment DCM processes Lead management Opportunity management Sales forecasting Field sales Orders and invoices Contract management
Intelligent data enrichment DCM processes Lead management Opportunity management Sales forecasting Field sales Orders and invoices Contract management Project management
Intelligent data enrichment DCM processes Lead management Opportunity management Sales forecasting Field sales Orders and invoices Contract management Project management Collaboration tools
Intelligent data enrichment DCM processes Lead management Opportunity management Sales forecasting Field sales Orders and invoices Contract management Project management Collaboration tools Dashboards and analytics
team A perfect fit for small and medium business with direct sales teams commerce Best choice for e-commerce enterprise Developed for medium and large enterprises to manage multiple sales channels. Out-of-the-box process for opportunity management: from lead to contract A complete set of tools for short sales cycle and e-commerce Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS On demand $25 Per user / month Billed annually On demand $30 Per user / month Billed annually On demand $50 Per user / month Billed annually On site $850 Per license / lifetime
bpm online service capabilities
Intelligent data enrichment
Intelligent data enrichment Agent workplace
Intelligent data enrichment Agent workplace Queue management
Intelligent data enrichment Agent workplace Queue management DCM processes
Intelligent data enrichment Agent workplace Queue management DCM processes Case management
Intelligent data enrichment Agent workplace Queue management DCM processes Case management Service catalogue
Intelligent data enrichment Agent workplace Queue management DCM processes Case management Service catalogue Problem management
Intelligent data enrichment Agent workplace Queue management DCM processes Case management Service catalogue Problem management Customer portal
Intelligent data enrichment Agent workplace Queue management DCM processes Case management Service catalogue Problem management Customer portal ITIL processes
customer center service enterprise Best choice for companies looking to automate helpdesk and contact center operations A perfect fit for medium and large businesses struggling to automate internal and external service processes, including ITIL processes On-demand $35 Per user / month Billed annually On-demand $50 Per user / month Billed annually On-site $600 Per license / lifetime On-site $850 Per license / lifetime
bpm online platform
Easy user configuration Agile customization tools for analysts Tools for deep customization by developers
Static and dynamic folders Look and feel setup Content designer Synchronizations and data import Easy user configuration
Bring your own device The system provides a consistent user experience no matter what device you use: phone, tablet, desktop or laptop.
Access rights administration Dashboards and analytics Business process management Section wizard Mobile app wizard Agile customization tools for analysts
Built-in IDE for development on bpm online platform Professional tools for development: WebStorm Visual Studio Tools for deep customization by developers
On-premise Deployment options
Thank you! www.bpmonline.com www.martinandassoc.com