Southern College Kolej Selatan 南方学院 Final Examination Semester 2 / Year 2011 COURSE : FUNDAMENTALS OF MANAGEMENT COURSE CODE : MGMT 1003 TIME : 2 1/2 HOURS DEPARTMENT : FINANCE & ACCOUNTING, MANAGEMENT, COMPUTER SCIENCE, AND ELECTRICAL & ELECTRONIC ENGINEERING LECTURER : CHENG WYE KHENG Student s ID : Batch No. : Notes to candidates: 1) The question paper consists of 4 pages and 5 questions. 2) Answer all questions. 3) Return the question paper with your answer booklet.
QUESTION 1 Multiple-Choice Questions (2 marks x 10 questions = 20 marks) i) A manager follows the company s salary scale to pay a newly hired clerk is an example of. A. a programmed decision B. a non-programmed decision C. risk D. failing to consider decision alternative ii) Which of the following situations helps to alert managers to possible problems? A. A deviation from past experience B. A deviation from a set plan C. The performance of competitors D. All of the above iii) Decision making under uncertainty situations means. A. the decision maker knows all of the risk involved in the situation B. the decision maker has full and accurate information about the problem C. the decision maker has little or no information about the problem D. the decision maker has incomplete information about the problem iv) A manager who organizes his plant by separating accounting, human resources, marketing and production is using departmentalization. A. product B. functional C. matrix D. geographic v) departmentalization is the basis for grouping members with a variety of skills into a team designed to work on one specific and well-defined project. A. Product B. Functional C. Matrix D. Geographic Page 1 of 4
vi) theory focuses on decision making, mathematical modes and the use of computer. A. Quantitative B. Scientific management C. Administrative management D. Contingency vii) theory stresses that no single management technique can work in all situations. Therefore, management techniques must be flexibly applied. A. Systems B. Administrative management C. Quantitative D. Contingency viii) According to trait theory of leadership, leaders are. A. trained B. born C. authoritarian D. educated ix) According to the Ohio State Studies, a leader who is low in and high in has high grievance and turnover rates among their employees. A. autocratic, structure, consideration B. consideration, initiating structure C. production-orientation, consideration D. initiating structure, consideration x) In relation to the components of transformational leadership, means that transformational leaders act as role models for their followers. A. individualized consideration B. idealized influence C. intellectual stimulation D. inspirational motivation Page 2 of 4
QUESTION 2 a) What is scientific management theory? Identify four basic principles of scientific management stressed by Frederick Winslow Taylor. (10 marks) b) Explain each of the following principles of management advocated by Henri Fayol. i. Authority (2 marks) ii. Unity of command (2 marks) iii. Subordination of individual interest (2 marks) iv. Order (2 marks) v. Initiative (2 marks) QUESTION 3 a) Many organizations use Maslow s ideas to better meet the needs of people at work. Decide which type of Maslow s needs fit into the following situations: i. Creative and challenging work (1 mark) ii. Compatible work groups (1 mark) iii. Rest and refreshment breaks (1 mark) iv. Pension plan and safe working condition (1 mark) v. Praise and recognition from boss (1 mark) b) Give five examples of positive reinforcers which encourage repetition of a desired behavior. (5 marks) c) Discuss the assumptions of Theory Y regarding human behavior presented by Douglas Mcgregor. (10 marks) QUESTION 4 a) The communication process is made up of eight components. Draw a diagram of the communication process showing each of the components. (8 marks) b) Effective face-to-face communication requires good speaking skills. Give three ways to improve speaking skills. (6 marks) c) Good oral communication is essential in most jobs. Cite three of the advantages of oral communication. (6 marks) Page 3 of 4
QUESTION 5 a) An effective work team is one that achieves and maintains high levels of both the task performance and member satisfaction. Identify five of the characteristics of effective work teams. (10 marks) b) There are various types of work teams that are being used today. Explain each of the following work team: i. Virtual team (5 marks) ii. Self-managed team (5 marks) 000 Page 4 of 4