Canada Revenue Agency Notice of Job Opportunity Co-op/Student Position Selection Process Expected Starting Date: September 18, 2017 Term of Employment: 8 month term from September 18, 2017 to April 27, 2018. Position: Collections Contact Officer and/or Non-Filer Officer/Student Co-op (SU-07) Student (SU-03) Remuneration: $ 17.64 per hour (under review) Number of Positions: To be determined (37.5 hours/week) Location: Prince George, BC Final date for receipt of applications: Sunday, September 10, 2017 11:59 pm Pacific Time Are you a dependable individual that can learn quickly? Do you possess strong people skills and enjoy working as part of a team? If so, the Canada Revenue Agency (CRA) offers motivated individuals a challenging, interesting, and diverse workplace that will help you to develop your skills and further your career advancement. GENERAL INFORMATION: Candidates must clearly demonstrate in their application that they meet all the staffing requirements that have been requested by the closing date and time. Candidates could be required to provide additional information after the closing date and time. ONLY APPLICANTS WHO CLEARLY DEMONSTRATE ON THEIR APPLICATION THAT THEY MEET THE FOLLOWING WILL BE CONSIDERED FURTHER IN THIS STAFFING PROCESS: source of candidates (who can apply); education; and experience. The Canada Revenue Agency (CRA) is committed to employment equity and continues to strive for a representative workforce. Employment equity is an essential component of the CRA's human resources management practices and an integral part of the way we do business. For more information about Employment Equity in the CRA and the four designated Employment Equity groups, please visit the following link: https://www.canada.ca/en/revenue-agency/corporate/careers-cra/information-moved/employment-equitydiversity-inclusion.html As an equal opportunity employer, the Canada Revenue Agency is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage members of the following designated groups to apply and self-identify: women, members of a visible minority, Indigenous people, and persons with a disability. If you require accommodation (i.e. an alternative method of assessment, a technical aid, accessibility requirements, etc.) during the assessment process, please contact us so that we can take the appropriate measures to facilitate your participation. For this staffing process, we may find that email is the most efficient way to communicate with you. All communication methods, including email, are at some risk to access by unauthorized parties. However,
the security risk when using email is slight, and it is an efficient way to communicate (low cost and high speed). Candidates who apply to staffing processes should include an email address that accepts email from unknown users (some email systems block these types of email). You must take the necessary steps in order to have access to your email account for the entire duration of the staffing process. If special circumstances (such as vacation or sickness) prevent you from having access to your email system OR if you do not have access to an email system, it is your responsibility to inform us. Furthermore, if you DO NOT wish to receive results by email, it is your responsibility to inform us. In this case, there will be a delay from the time we issue the letters until you receive them. Contact Information: Leanne Bodenham Phone: (250) 561-7808 Email: Leanne.Bodenham@cra-arc.gc.ca CRA would like to thank all candidates for their interest; however, only those selected for further consideration will be contacted. REMUNERATION Salary rates are subject to change in accordance with the Treasury Board of Canada. Please see the website at: https://www.canada.ca/en/revenue-agency/corporate/careers-cra/information-moved/pay-rates/studentrates-pay.html Remuneration: The rate of pay is generally based on a student's current academic level and may be increased if a student meets certain criteria. HOW TO APPLY: Individuals interested in this co-op/student opportunity must submit the following by the closing date by email to Leanne.Bodenham@cra-arc.gc.ca or fax to 250-561-6930, addressed to Leanne Bodenham. 1. A cover letter and resume. Your resume must include the name, daytime phone number(s) and email address of a minimum of two references, preferably work related. You may also provide other types of references related to academic or volunteer activities. 2. Your current (unofficial) transcript. 3. A summary describing how you meet the education and experience criteria below (under Staffing Requirements - Screening for Pre-Requisites). Your submission should be no more than 1 page. JOB DESCRIPTION AND DUTIES: For this process, the CRA is accepting applications from students to fill positions in the Collections and Verification Branch (CVB), Revenue Collections and Client Services division in the Prince George Office for two back to back co-op/student terms for 8 months. The Canada Revenue Agency collects taxes and delivers social and economic benefits on behalf of the federal government to all Canadians. Your duties may include:
Initiate contact with taxpayers, their representatives, and third parties to gather information and documents in order to collect outstanding amounts and resolve/refer compliance issues for an assigned workload. Review and analyse accounts and taxpayer information to establish filing reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery. Receive and respond to mail, telephone and in-office enquiries and complaints from taxpayers and representatives. Verify or research taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out of office interviews with taxpayer, attending insolvency proceedings, and other events. Initiate and follow through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency s interests. Make recommendations for relief considering fairness provisions, remission guidelines, or writeoffs. Make recommendations for relief considering hardship criteria in relation to accounts managed by other government departments. Make referrals and transfer accounts to other areas within the Agency or externally. This is an excellent opportunity for students who are looking to gain valuable work experience in a large federal organization. Source of Candidates (Who can apply): Open to students currently enrolled as a full-time* student in University of Northern British Columbia s Bachelors of Commerce Program with a specialization in Accounting. Preference will be given to Canadian citizens or permanent residents. Please indicate your citizenship status on your application. *Students enrolled in studies on a part-time basis due to a disability that is recognized by their academic institution are also eligible to apply. Candidates must clearly demonstrate in their application how they meet the educational requirements. Failure to do so will result in your application being screened out for this selection process.
Staffing Requirements Screening for Pre-requisites EDUCATION: Applicants must be enrolled in full time* studies in UNBC s Bachelors of Commerce Program with a specialization in Accounting and returning to studies or be in the final year of their academic study *Students enrolled in studies on a part-time basis due to a disability that is recognized by their academic institution are also eligible to apply. Please indicate your current program of study including your current academic year and details of any other post-secondary education you may have. Candidates will be asked to provide proof of their status as a student. DISCRETIONARY Successful completion of Introductory Financial Accounting (COMM 210). Candidates will be asked to provide transcripts to prove they meet this discretionary education staffing requirement. EXPERIENCE DISCRETIONARY Experience in dealing with the general public, including volunteer work. Staffing Requirements Assessment You may be assessed using one or more of the following tools: written examination interview reference/performance check Effective Interpersonal Skills Pass mark 70% Ability to plan, organize and monitor Pass mark 70% Self-Motivation Pass mark 70% Personal Suitability Pass mark 70% Dependability Pass mark 70% Written Communication Pass mark 70%
This staffing process will be conducted jointly with the staffing process for the co-op/student position in the Audit Division. Candidates will be assessed only once for essential assessments common to both staffing processes. Marks attained will be applied to both staffing processes. Applicants may apply for both positions on one application. Applicants must clearly indicate on their application which position(s) they are applying for. Additional Staffing Requirements Availability Employment Equity Conditions of employment Level of personnel screening: Reliability Status Availability to work full-time hours, 37.5 hours per week Language Requirement: English essential. Appointment Level in one or more of the qualifications assessed Depth, breadth, type and/or quality of work specific experience and/or education related to the position being staffed Availability Employment Equity Appointments made from this staffing process will be based on the staffing requirements identified on this notice. CRA is committed to employment equity.