Fraud Manager - ARP Register Maintenance & Image Positive Pay Wholesale Customer Training 2015 Wells Fargo Bank, N.A. All rights reserved. For public use.
Fraud Manager - ARP/IPP Agenda Commercial Electronic Office (CEO ) access Fraud Manager Home ARP Register Maintenance Add check issues manually or file upload Image Positive Pay Decision exceptions Approvals for ARP and/or IPP (if applicable) Accessing historical data and reports Fraud Manager help Post class resources 2
CEO portal sign-on website https://wellsoffice.wellsfargo.com 3
CEO Home Access the Fraud Manager service 4
Fraud Manager Home 5
ARP Register Maintenance Enter check issues manually or file upload 6
Fraud Manager Home Select Add Check Issues from navigation bar or Positive Pay panel 7
Add Check Issues Enter Manually Select Add Issue from the Enter Manually tab 8
Enter check information The "Payee Name/Memo" entry is required if your company has the optional Payee Validation service In this case, the entry format must be either Payee Name or Payee Name~Memo If you don't have Payee Validation, this field is optional to use, and the entry does not have to be in a specific format 9
Select Continue when ready to submit item(s) 10
Verify manual entries and Submit 11
Add Check Issues Upload File Select Browse from the Upload File tab 12
13 Import file specifications Excel ARP Transaction Type Codes 320 - Add a new entry 370 - Cancel an existing entry 430 - New void entry 525 - Delete an INNR older than 2 statement cycles 620 - Initiate a Stop Payment 630 - Release a Stop Payment 640 - Cancel a Stop Pay renewal Routing/Transit Number Account Number Serial (Check) Number Issue Date MM-DD-YYYY Amount Type Code Required only for Payee Validation (Payee Name or Payee Name~Memo)
Upload Check Issue File Review file scan results 14
Verify Check Issue File Review issues with errors 15
Image Positive Pay Decision exception items 16
Fraud Manager Account Summary Provides overview of current day Positive Pay information 17
Fraud Manager Positive Pay exceptions Select Pending Decisions or numeric value exceptions link from Positive Pay Panel 18
Pending Decisions review exceptions Review details, view image(s), select decision accordingly 12345678 12345678 19
View Image Download, print, or adjust image as needed, select Hide Image to collapse 20
Pay Action Create check issue for INNR Select Yes or No in Pay dropdown accordingly 12345678 12345678 21
Return Action Select return reason Select appropriate return reason from Return dropdown 12345678 12345678 22
Approvals Secondary approval is an optional feature for both ARP Register Maintenance and Image Positive Pay 23
Fraud Manager Home Select Pending Approvals from navigation bar or the link in the Pending Approvals panel 24
Pending Approvals: Exceptions/Check Issues Review and make approve or reject decision 2345678 2345678 25
Approvals - Requiring Edits Select Edit to make necessary changes and resubmit for approval 2345678 26
Historical data and reports Fraud Manager will provide information for both ARP Register Maintenance and Image Positive Pay 27
Today s Activity Select Check Issues or Positive Pay Decisions tab to review current day activity 28
Reports Select report type from dropdown Check Issue/Positive Pay 29
Fraud Manager Help Select Help from the Support menu in the Fraud Manager application 30
Fraud Manager Help Topic Expand a specific topic for additional detail 31
General help and training resources CEO Home page click the Support button, then select Help Use the Online Training Classes link to register for free online CEO product training classes Use the My Help section to access User Guides and other resources specific to your various CEO services 32
Fraud Manager Post class resources Product questions? CEO portal online help resources Contact your Relationship Management team, or Customer Service Officer Contact the Treasury Management Client Services team: 1-800-AT-WELLS (1-800-289-3557) Training feedback or questions? Send an email to: customer.training@wellsfargo.com 33