Target Australia Pty Ltd (A.B.N. 75 004 250 944) 12-14 Thompson Road Box 41 North Geelong Vic 3215 Telephone: (03) 5246 2000 Taras Avenue Target Distribution Centre Supplier Delivery Guidelines Target Stores March 2010 Please ensure you have the most up to date version of this document by downloading it from the Target Supplier Web Site http://supplier.target.com.au Target Australia PTY LTD Document version 3.5
Contents Introduction 1 New Suppliers 1 Booking Your Delivery 1 Strict Adherence to Delivery Windows 1 Driver Requirements for Deliveries 1 Mandatory Paperwork with Delivery 2 Packing instructions 2 Variations to the Order or the Delivery 3 Advance Shipping Notice (ASN) 3 Carton Requirements 4 Delivery Zones Specific Requirements 5 Cross Dock Pallets Events & Large Orders 6 Small items or remaining stock 6 Supplier Compliance Audits 7 Delivery Rejections 7 Rejection of Delivery Notification Example 8 Document version 3.5
Introduction This document is designed to assist you with a successful delivery to the Taras Avenue Distribution Centre (DC). Adherence to these guidelines is essential to achieve quality product presentation and to ensure merchandise is handled and distributed efficiently throughout the supply chain. Each delivery that meets all the guidelines outlined in this document will be accepted subject to check of the merchandise for quality, correct quantities and substitutions. You will be advised of any problems identified during this process and any merchandise will be retuned at your expense. New Suppliers All new Suppliers need to complete a mandatory Supplier Accreditation Process, which will include a site visit and electronic trading with Target well prior to the first delivery. Please contact Target.eCommerce@target.com.au to arrange or find further information on the Supplier Web Site. Booking Your Delivery Submit Your Bookings at the Target Supplier Web Site http://supplier.target.com.au On receipt of your order, please submit an online booking request. This can be completed up to, but not more than, four weeks before the delivery. The Booking Office will promptly reply to your request with a Delivery Reservation Number, and confirmation of your delivery date and time. The online booking request can be submitted 24 hours a day, 7 days a week the booking office will process your request during their working hours Monday to Friday 7.00am to 3.00pm Make sure your delivery company is aware of the delivery requirements for Taras Avenue to avoid costly rejections. These are available at your Supplier Dedicated Web Site. The Booking Office must receive notification of booking quantity changes or cancelled bookings at least 48 hours prior to the delivery window. Strict Adherence to Delivery Windows Deliveries to the Target DC must take place at the agreed time and date (30 minutes either side of the booking time is allowed). Deliveries are scheduled to allow even stock flow through the DC and adherence ensures efficient turn around times for all drivers. Non-scheduled deliveries will not be accepted, nor will deliveries that are unable to quote their Reservation Number. Driver Requirements for Deliveries It is the responsibility of Target Suppliers to ensure that their drivers are aware of our delivery requirements. This includes the Driver Delivery Guidelines located on the Target Supplier Web Site and completion of to an on-line safety induction course, which must be completed to gain entry to the site http://www.contractor.colesgroup.com.au/ Document version 3.5 1
Mandatory Paperwork with Delivery Consignment note or Delivery docket to include: Supplier name Reservation number Order numbers Carton quantities Pallet quantities ASN number for each purchase order (minimum one ASN per truck) Booking zone Pallet transfer docket for any pallet movement (chep/loscam only) A consignment note or delivery docket MUST accompany each delivery. Invoices are not to be sent in with deliveries refer to the Target Supplier Web Site. Packing instructions You must comply with Target s packaging procedures as part of your contractual requirements. It is your responsibility to ensure you have this information. As the DC uses a conveyer system to ensure your stock is flowed as efficiently as possible to stores, it is important the following guidelines are followed along with any Quality Assurance or Buying Office packing guidelines. All stock must be flat packed Cartons are adequately sealed to support the content of the carton Use the correct size carton for goods packed There should be no free space There should be no bulges Packages form a stable unit load Do not use metal clips Cartons may be glued or taped closed No Brown paper wrapping No form of strapping to be used Do not staple cartons Pack according to Target EDI standards Stock must match the ASN Cartons Being Received onto the conveyer system at Taras Stack cartons from the largest and heaviest on the bottom graduating up to the smallest and lightest on the top. Document version 3.5 2
Variations to the Order or the Delivery You must notify the Target Buying Office of any variations to the original contract or the EDI purchase order, for example: Early or Late Delivery Deliveries will not be received after their nominated delivery dates and times, unless they have been rescheduled by the DC. You must contact the Buying Office to extend the delivery window dates in the system to ensure the DC can accept your changed booking requirement. Variations to unit or pack quantity, pack size, description, cost of goods, style or colour Do not ship goods until all contract information is correct and you have received an updated purchase order via EDI. If the change will require a new ASN you must ensure the first ASN has been deleted before sending an update. ASN and SCM labels must match exactly. Contact the Target Buying Office or Target ecommerce for assistance. Advance Shipping Notice (ASN) DCs are designed to optimise their receiving functions by utilising the Advance Shipping Notice (ASN). The ASN provides purchase order details that are checked and verified against the purchase order both at Target Head Office (electronically) and the DC on arrival. The use of the ASN ensures merchandise is despatched to Target stores in the shortest possible timeframe. ASN s should be sent to the DC 24 hours prior to the delivery. This will ensure any packing errors can be corrected well before your delivery arrives. You will receive a warning e-mail if your ASN has not been received at the DC the afternoon prior to your delivery. The ASN message must arrive at least three working hours before stock is received at the DC. Deliveries that arrive prior to the ASN or do not match the ASN will be rejected at your expense. Each individual carton/pallet must have a shipping container marker (SCM SSCC label). Any shortages to the order should be notified to the Buying Office or a new ASN may be required for the delivery. Every delivery must be 100% compliant, SSCC quantities match ordered and ASN quantities. ASN s for split deliveries must be flagged this way in the purchase order. Large orders must have at least one ASN per delivery vehicle. Conveyer System at Taras Avenue Document version 3.5 3
Carton Requirements To ensure stock can be processed on the conveyer system at Taras Avenue the below carton dimensions must be adhered to. Ensure cartons do not exceed 20 kg for deliveries to Taras Avenue DC. Anything over 20kg must be booked into the Non Conveyable DC (WAD) Carton measurement Minimum Maximum Height 100 mm 600 mm Width 150 mm 600 mm Length 200 mm 900 mm Weight 2 kg 20 kg Cartons must be in a good robust condition, which will allow them to travel across the conveyer system, be stacked and sent out to Target Stores. SCM labels are placed on cartons to allow cartons to be scanned through the DC process and provide information to stores about the contents. Clearly printed labels match Target Standards No other stickers or labels placed over label Excellent label print quality maintained Labels kept clean of oil or excessive dust Must match the Advance Shipping Notice No other SCM labels on the same side Please ensure transport providers do not place their labels anywhere near the Target SCM as the system may read their barcode and the order be rejected. SCM labels must be placed on the largest surface area of the carton but not over the centre join of the carton flaps. Do not place the label on the small side of the carton. You must also ensure no other labels (such as transport labels) are placed on the same side of the carton as the Target SCM label Document version 3.5 4
Delivery Zones Specific Requirements Please ensure your delivery will adhere to these requirements or contact the booking office to update or change the booking as soon as possible, but no more than 24 hours prior to the delivery. Conveyable Cartons Rear Loose Unload - Zone 2 Rear Loose Unload onto conveyer system No Pallet Height Restrictions No Double stacked pallets Palletised stock is preferred Minimum 400 cartons Loading dock height for vehicles is 1.2m Open trailers MUST have gates at 1.5m in height Vehicle must meet standards for loose unload via boom conveyers No centre pole in trailer, no tailgates, no utes, vans, or drop deck trailers allowed Conveyable Cartons Side or Rear Fork Lift Unload - Zone 3 Pallet unload from side or rear Pallet Height Restriction 1.4m including pallet Pallet transfer documentation must be provided with every delivery All cartons must be kept within the boundaries of the pallet Cross Dock Pallets Side or Rear Forklift Unload - Zone 99 All deliveries must be pallet unload from the side or rear Pallet Height Restriction 1.6m including pallet Weight Restriction 600kg Pallet transfer documentation must be provided with every delivery Pallet allocated by Store Clearly labelled on front & back with: Supplier Name, Purchase Order Number, Store Number, Pallet Number, Advert Date (if appropriate) All cartons must be kept within the boundaries of the pallet Pre pack Store Listing per delivery vehicle Zone 99S Security High Value Products Such as Ipods Pallet transfer documentation must be provided with every delivery Document version 3.5 5
Cross Dock Pallets Events & Large Orders Cross-dock refers to pallets where all the stock on a particular pallet belongs to the one store. This is the preferred delivery method for all large volume orders and promotional lines. Cross-docking is, in fact, more beneficial to Suppliers as it provides incentives as follows: Deliveries can be made over multiple days Bookings can be made within 24 hours. Quicker vehicle turn-around times If delivered in multiple drops, the furthermost states are to be delivered first i.e.: NT, WA, QLD, TAS, NSW, SA then VIC. Pallets must be in good condition (no broken pallets) Each Delivery/Vehicle must have a separate Reservation Number. Each Cross-Dock pallet must be marked on the front, rear and top of pallet with either: ASN/SSCC label Or A4 sheet of paper with the following information: To Target P/L From (Supplier Name) Order number/s Store Number in large bold black marker. Ad labels front and rear of pallet (if applicable) Additional Paperwork Required Store Delivery List stating: Order Numbers A list of store pallets Number of cartons per store The total number of cartons per store Pallet Transfer Docket. If over multiple trucks, the final truck must also have a notation on the consignment note that this is the final delivery. When making a booking, advise the Scheduling Office that the order is Store Pallet Allocated and Vehicles can be either side or rear loaded. Small items or remaining stock Non-Conveyable packs re: parcels, envelopes and cartons less than 2 kg s to be loaded on a separate pallet. Document version 3.5 6
Supplier Compliance Audits DC s conduct random compliance audits of supplier deliveries, based on specific accreditation standards, to ensure the accuracy of carton contents. Audits check for: Unit shortages Merchandise substitutions Incorrect keycodes/gtins (APNs or barcodes) or Any other discrepancies that affect the integrity of Target s stock systems. If the audits disclose any variance between what has been ordered and what has been delivered, the complete order may be returned to the supplier for rectification at the supplier s cost. Delivery Rejections If you or your carriers do not comply with the guidelines outlined in this document, deliveries may be rejected on arrival at the Distribution Centre. A "Rejection of Delivery" letter shall be issued to the driver outlining the problem and advising of the DC person to contact for details of the problem and solution. You can only reschedule the delivery once the problem has been rectified. Refer to the table below, for examples of possible reasons for the rejection of deliveries. Each delivery that meets all the guidelines outlined in this document will be accepted subject to a check of the merchandise for quality, correct quantities and substitutions. You will be advised of any problems identified during this process and any merchandise will be returned at your expense. Example delivery Rejection Reasons ASN not received before delivery or one ASN across multiple trucks. No reservation or incorrect details provided. Booked into Zone 2 and truck has a tailgate. Booked into Zone 2 and Target stock blocked by other stock not being unloaded at the DC. The way the truck is packed or stock packed in cartons may cause OH&S problems at the DC. Booked into Zone 2 and pallets double-stacked. Booked into Zone 2 and arrives in a Ute or van. Delivery contains extra orders not on Reservation. Delivery arrives after reservation time. Dusty pallets or stock Driver cannot turn ignition off (flat battery). Delivery has 1 Reservation and multiple trucks. Document version 3.5 7
30-68 Taras Ave, Altona North, Victoria 3025 Australia P.O. Box 243 Altona, Victoria 3018 Tel: 9275 9200 Fax: 9275 9255 Rejection of Delivery Notification Example Supplier Carrier Order Nos Date Time Reservation Dear Supplier, Unfortunately, on this occasion, your delivery has failed to meet our Delivery Standards. The reason for rejection is marked below. The person you should contact is also marked for your information should you have any further queries. You may also wish to visit your Supplier website for further information on our Delivery Guidelines: HTTP://supplier.target.com.au Reason for Rejection Delivery too Late Reservation / Order Details not Supplied 1 Reservation: Multiple Trucks No Reservation Extra Order/s Booked for Rear Unload, Pallets Double stacked Booked for Rear Unload, Our Stock Blocked Booked for Rear Unload, in a Ute or Van Booked for Rear Unload, Truck has Tailgate ASN not received ASN in critical error ASN wrong label placement ASN poor pallet quality ASN multiple trucks Order/s not allocated Pallets Broken Pallets non-standard Load is Unsafe (OH&S) Target Contact Details 03 9275 9200 Request: Receiving Manager Scheduling Office ASN Officer Traffic Office Co-ordinator Supplier compliance Team Member Rec Team Leader Zone 2 Rec Team Leader Zone 3 Once this problem has been rectified, you will need to re-schedule this delivery through our Booking Office again. Thank you for your co-operation. Team Leader/Member Name: Document version 3.5 8