Office 365 Service Introduction Dave Francis Integrated Services Director
Optimising IT Operations for O365 Review current processes Service Introduction Service Design Package Document
Office 365 Service Structure
O365 Service Structure Blueprint
O365 Service Components Service Catalogue Service Level Management Capacity Management Continuity & Availability Management SCOM O365 Health Dashboard Microsoft APIs 3 rd Party Tools Secure Knowledge Analytics Administration & Maintenance O365 Road Map & Message Centre Data Protection Network Management Incident Problem Management Management On-Premises Infrastructure Cloud Administration & Maintenance Administration & Maintenance Service Reporting Request Fulfilment Access Management Service Health Monitoring
O365 Knowledge Management Office 365 Roadmap Office 365 Message Centre Office 365 Service Health Dashboard Identify Capture Evaluate - Share Event Management O365 Activity Reports SharePoint Site Usage, User Trend, File Interactions OneDrive Usage, User Skype Peer-to-peer, Conference organised/participant Email Sending, Read, Receiving, Activity Trend Auditing and Reporting O365 Audit Log Exchange Online SharePoint Online OneDrive AAD Exchange Audit Azure AD Security and Compliance Sharing & Access Request Activities File & Folder Activities Site Admin Activities Security Policies Search & Investigations Manage Compliance Application Admin Activities
Office 365 Roadmap Summary The Office 365 Roadmap lists updates that are currently planned for applicable subscribers Updates are at various stages from being in development to rolling-out to customers to being generally available for applicable customers world-wide Office 365 Roadmap
O365 Road Map
What Microsoft deliver The New Office Office Mobile for iphone & Android phones Exchange Online Address Book Policies OWA for iphone & OWA for ipad Admin App for ios, Android, and WP Power Map for Excel OneDrive for Business Storage increase Office 365 Switch Plans Office 365 operated by 21Vianet Azure AD Password Sync New Partner Admin Center Service Pack 1 for Office 365 ProPlus Office 365 Adapter Office for ipad + 1.1 update Office Mix Project Lite released 1 TB for OneDrive for Business Message Center New SharePoint Workflows Exchange group naming policy OneDrive for Business apps for Windows 8 & ios People View in OWA 90 Day message trace S/MIME Encryption Office 365 Developer APIs July 2013 June 2014 highlights OneNote for iphone and Android phones OneNote for ipad Lync meeting scheduling from OWA Connecting Skype & Lync Lync mobile client updates Rights Management Services Embedded Images SharePoint Newsfeed App for Windows 8 Multi-factor authentication Office 365 SSO with SAML 2.0 Identity Providers Updated Lync mobile clients OWA Policy Tips Simplified Yammer login EXO: 50 GB Mailboxes Lync Online Integrated Reporting Exchange Online Inactive Mailboxes OneDrive for Business Sync for Windows Office Lens Office Online real-time coauthoring PDF support for SharePoint Online DirSync Scoping and Filtering Power Map GA for all Excel 2013 users Lync and SharePoint Service Reporting OneNote for Mac, Android, iphone, and ipad updates OWA Calendar Search Lync Online Remote PowerShell OneDrive for Business Improvements Windows Azure Active Authentication SAP and Power BI and Power Query support Simplified Admin Center experience
O365 Message Centre
Platform updates Functionality updates Service Update Communications Source Timeframe Public Roadmap 1-3 months Message Center Public Roadmap System Requirements At availability Up to 12 months 12+ months Message Center Message Center At 12 months (ongoing) 1-12 months Service Health Dashboard 5 day minimum (planned maintenance outage)
O365 Service Health
O365 Target Operating Model Business Value
O365 Build & Transition Model Business Value
Knowledge Management Office 365 Roadmap Office 365 Message Centre Office 365 Service Health Dashboard Change Management Event Management Client Success User Collaboration User Engagement Business KPIs Delve Analytics (E5 Sku) Technology Office 365 Security & Compliance Centre Admin Tasks Manage Mobile Devices Exchange Online Office Graph Azure Resource Management Service Management Accounts, Subscriptions, Admin Roles Azure AD Administration App Services Data Services Infrastructure Services Technology Aligned Maintenance, Administration and Reporting Data Loss Prevention E5 Sku Office 365 Activity Reports Email Activity Report Office Activations Report OneDrive for Business Usage Report SharePoint Site Usage Report Active Users Report Yammer Activity Report Threat Management Search and Investigation SharePoint Activity Report OneDrive for User Activity Report Skype for Business Online Activity Skype for Business Online Peer-to-peer Activity Protection /virus Time of click protection Reporting and Tracing Isolation Personal Technology Predictive Coding Near -duplication Advanced Threat Protection Customer Lockbox Advanced ediscovery Email Threading Detection ediscovery Themes Auditing User Activity in SharePoint Online & OneDrive for Business User Activity in Exchange Online (mailbox audit logging) Admin Activity in SharePoint Online Admin Activity in Azure Active Directory Admin Activity in Exchange Online (admin audit logging) User and Admin Activity In Sway User and Admin Activity In Power BI for O365 User and Admin Activity In Yammer Data Retention Retention Tags & Policies Deleted Item Recovery Single Item Recovery Recoverable Items Folder Deleted mailbox Recovery Mailbox Replication Recovery Time Backups
O365 End User Service Management Service providers should endeavour to understand and improve end-user experience proactively and not have to wait for the end user to raise the request Service providers should ask whether it s support operation s performance measures are aligned with end-user s performance A service provider must constantly ask how the technology and services they provide are making the users more productive Measure the performance of applications and services from the perspective of the people who use them It s the experience of individual users that matter SLAs are inward-focussed and largely measure how effectively the service provider has delivered it s services not the impact of its services on user productivity and hence experience
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