EMC Information Infrastructure Solutions for Healthcare Providers Delivering information to the point of care
Healthcare information growth is unrelenting More tests. More procedures. New technologies. Increasing regulations. More users. Information growth for healthcare providers is unrelenting and accelerating. Not only is the volume of information growing, by upwards of 70 percent annually according to a recent IDC study, but so too are the information types, uses, regulatory requirements, and management challenges accompanying this growth. And IT budgets are either remaining flat, or in some cases, declining. Imperative 1 Improving the quality of care and patient satisfaction Deployment of Picture Archiving Communications Systems (PACS) and the Electronic Healthcare Record (EHR) Make patient information easily and quickly available Provide a single patient view for more-informed clinical decision making Secure PHI and PII to minimize breaches of privacy While all of this information is being created and stored, it must flow throughout the healthcare organization where it can be shared to improve care delivery. Previously, healthcare IT investments were made one application, one department at a time. But to unlock the real value of information, caregivers need to consolidate and integrate these information silos so they can share information to gain a more complete patient view. Today s top healthcare provider imperatives The solution lies in leveraging and deploying technology wisely to meet the most significant imperatives facing healthcare providers today. Improving the quality of care and patient satisfaction: always the number-one priority of caregivers Managing risk and complying with regulations: keeping private patient information safe, secure, and in compliance with industry and government mandates Enabling IT efficiencies: gaining the most productive and cost-effective use of your limited IT budget and skilled resources Streamlining clinical and administrative workflows: putting information immediately to work to speed time-to-treatment What is needed are IT solutions that efficiently and cost-effectively address these challenges, that deliver information to the point of care, and that enable your organization to run more smoothly. The right information technology from the leader in information infrastructure solutions, EMC can help you meet these imperatives. Imperative 2 Managing risk and complying with regulations Meet HIPAA, Joint Commission, and EU Data Directives Comply with privacy and security requirements for PHI and PII Build disaster recovery contingency plans to recover patient information Retention of medical records Imperative 3 Enabling IT efficiencies Adopt new technologies Manage rapid growth of information Reduce data center capital, people, and energy costs Consolidate and virtualize infrastructure Automate labor-intensive processes Imperative 4 Streamlining clinical and administrative workflows Automate workflows to reduce costs Trigger archiving of documents and images based on clinical protocols Automate revenue cycle management workflow for claims denial Capture financial information and fax forms electronically
Imperative 1 Improving the quality of care and patient satisfaction We work within a very large rural geography and we frequently see patients from different sites. The best thing about the EMC-supported EMR system is that it really improves patient care. If you have immediate access to all of a patient s medical records in the system at the time the patient is seen, you can make the most-informed decisions about care. Dr. Steven Henegham Chief of Surgery Bassett Healthcare Improving the quality of care and patient satisfaction is all about making process improvements to the delivery of care. Organizations enhance care performance by deploying sophisticated software applications and modalities for PACS and the Electronic Health Record (EHR). These tools help clinicians make quicker and better-informed decisions by rapidly gaining access to all of the available information on a particular patient during a care episode. EMC partners with the leading PACS and EHR application vendors. Together, we deliver integrated, pre-tested, certified solutions built on scalable, tiered EMC enterprise-class storage platforms with built-in security, industry-leading availability and performance, plus one unique point of contact for managing customer services. These solutions help achieve a single patient view, making patient information immediately available at the point of care, wherever that may be, to the authorized caregivers who need it. The EMC Open Systems Archive solution can also help healthcare organizations with multiple, standalone PACS or those that need to migrate from a legacy system to a new PACS. We can help simplify your image migration process and create a DICOM and HL7-compliant image archive. This solution can incorporate content management capabilities and a clinical policy engine to consolidate patient information into a federated repository, streamline workflows, and provide caregivers with a significantly more complete single patient view of information from many applications and disparate locations. EMC offerings EMC Picture Archiving Communications Systems (PACS) Solution EMC Electronic Health Record (EHR) Solution EMC Open Systems Archive (OSA) Solution
Imperative 2 Managing risk and complying with regulations When it comes to protecting life-critical health information, there is no room for compromise, which means security has to be baked into every facet of our information infrastructure. By integrating RSA envision with our EMC storage, we ll be able to reduce the complexity of log management and compliancerelated storage auditing, while further enhancing the reliability and availability of our healthcare services. Sean O Mahoney Manager of Client/Server Information Systems Norton Healthcare Healthcare organizations are looking for ways to keep private patient information safe and secure from unauthorized access and security breaches, like hacking. In addition, requirements must be met for regulations for Protected Health Information (PHI) and Personally Identifiable Information (PII). HIPAA, Joint Commission, and European Union Data Directives all include requirements for business continuity and disaster recovery contingency planning and the privacy and security of patient information. There are also regulations governing the length of time medical records must be kept or archived, and these vary by state or country. We help healthcare organizations keep protected health information secure by combining innovative data loss prevention, application audit logging, and identity management solutions from RSA, The Security Division of EMC. In addition, we offer solutions for business continuity and backup and archiving, areas of EMC innovation and expertise that have been recognized by analysts and consultants to the industry. All EMC storage platforms supporting your clinical and business applications offer the industry s best built-in security features and five-nines (99.999 percent) availability at no additional cost, and each meets a stringent set of more than 80 security requirements. Tight integration between EMC storage platforms and RSA security technology helps healthcare organizations protect their patient information and maintain regulatory compliance. EMC offerings Information Risk Management for Protected Health Information (PHI) Secure Storage Platforms Business Continuity and Business Continuity Services Assessment for Healthcare Archiving for Medical Records Retention EMC Consulting Services for Security
Imperative 3 Enabling IT efficiencies With PACS, the minimum time you have to archive images is seven years, and tape-based backup is just not feasible. If we had to restore 30 terabytes of images from tape, it could take well over a month. Centera gives us a very workable and economical solution for reliably backing up, archiving, and retrieving that data within seconds. Roy Southby Director of IT Interior Health Ministry British Columbia Enabling IT efficiencies with cost-competitive solutions becomes even more critical in today s economic climate. Limited budgets and a shortage of skilled IT workers make efficient IT a top priority. The need is for technologies that can consolidate information across a large number of servers, storage platforms, and data centers, and that can virtualize that information infrastructure so it can be easily managed and at a lower cost. EMC is at the forefront of IT efficiency and is the industry s market-share leader in providing business continuity, disaster recovery, and archiving solutions that support critical healthcare applications. We offer solutions that simplify and automate processes such as backup and recovery, data deduplication, and resource management. EMC is uniquely positioned to help healthcare organizations consolidate and gain control of their virtualized data centers by providing solutions that are integrated with VMware and managed across server, network, and storage domains. We also help healthcare organizations achieve high information availability, manage its growth, and reduce the cost of capital investments, people, and energy for their clinical and business applications. EMC offerings Business Continuity Backup and Recovery Archive Consolidation and Virtualization EMC IT Infrastructure Solutions and Consulting
Imperative 4 Streamlining clinical and administrative workflows By integrating RIS and PACS data into a common platform, supported by a centralized EMC information infrastructure, medical information is now tied into radiological information in the most efficient way. Our staff of eight pediatric radiologists can now perform 140,000 examinations per year versus 100,000 five years ago. The efficiencies we are realizing in our ability to handle information and deliver it promptly are at least 40 percent greater today. Dr. Stuart Royal Radiologist in Chief Children s Health System, Alabama To be truly efficient, today s healthcare organizations need to capture data in digital format rather than relying on a paper-based process, automatically triggering clinical workflows using a purposebuilt, clinical policy engine that is based on an organization s unique clinical protocols and automating revenue-cycle management to minimize claims denial and accelerate successful payments. EMC enables you to accomplish this by providing our healthcare customers revenue lifecycle management, records management, and clinical knowledge management solutions These solutions capture patient information digitally, automate workflows for billing and patient care delivery, and reduce the amount of effort and cost needed to maintain accurate patient information. With an EMC solution, you can go far beyond simply storing or archiving healthcare data. Using EMC Documentum content management software, we help our healthcare customers leverage and add value to the information created by their clinical and business applications by consolidating it and making it available for patient decision-making when care givers need such information immediately. And EMC Documentum tools can help you minimize and automate many of the paper processes to provide optimized patient care. EMC offerings Document Imaging and Workflow Clinical Knowledge Management Records Management Revenue Cycle Management
The value of partners and EMC s industry expertise EMC s long-standing partnerships with leading clinical application vendors generate joint engineering development to integrate, test, and certify partner applications with EMC storage platforms and management software. Application programming interface (API) integration with the partners clinical applications is also completed to automate archiving processes between these applications, such as PACS and modules of the Electronic Health Record, and EMC Centera, a purpose-built archiving platform. Joint customer support plans with formal problem escalation policies are established and partner delivery resources receive technical training and certification on EMC products. This means that our more than 4,500 joint customers can speed their deployment and adoption of advanced clinical technologies to improve the quality of care they deliver while lowering the risk of implementing end-to-end projects on time and on budget. This is a key differentiator of EMC solutions for healthcare. EMC Consulting EMC Consulting, part of the EMC Global Services organization, provides a rich portfolio of professional service offerings to help healthcare providers transform information into improved patient care and streamlined, more efficient business operations. The result: improved patient satisfaction and higher value derived from your information infrastructure investments. EMC Consulting is a worldwide organization with over 2,700 consultants that combine objectivity with deep industry, business, and technology skills and expertise to solve today s toughest business, IT, and information management challenges. These services are delivered through highly customized consultative engagements that extend your own organization s skills, focus, and execution capabilities. EMC s broad range of solutions has provided us with a comprehensive, tiered approach to intelligently address our information management challenges. We can now seamlessly increase our storage resources, which is very important given the exponential growth of our electronic medical records. EMC s product reliability and SRDF technology have helped us achieve five-nines availability, which is vital within the healthcare industry. Darren Ramsey Director of Technical Services Wellmont Health System
Where your imperatives meet our solutions Whether your healthcare organization is taking a phased approach to implement modules of the electronic health record or is transforming care delivery processes across the enterprise, we offer solutions to help provide the highest levels of performance, availability, security, and automation to meet your end users needs. EMC Solutions for Healthcare Providers can help your organization create an information infrastructure to: Store clinical and business information more efficiently and manage an efficient infrastructure with automation and virtualization Keep Protected Health Information (PHI) and Personally Identifiable Information (PII) available and safe so you can achieve and maintain regulatory compliance Provide intelligent data management to fully leverage your patient information for more-informed care decisions When combined with the power of a partner s PACS or EHR application, help you gain a single patient view that is so important in making timely and accurate diagnoses. No one else takes such a broad approach to address all of these imperatives only EMC. EMC Information Infrastructure Solutions Capture Store Protect Manage Leverage Consolidate Virtualize Archive Secure Comply Migrate Reconcile Portal Applications HIS File Systems/ Repositories Patient Records Paper Forms Clinical Applications Imaging Applications EMC Corporation Hopkinton Massachusetts 01748-9103 1-508-435-1000 In North America 1-866-464-7381 www.emc.com Take the next step Let us explain how we can help you manage and stay ahead of the growth of your patient information. How we can help take complexity and paper-based processes out of your operations. And how we can lower your overall IT costs while achieving regulatory compliance and protecting the privacy of your patient information. To learn more, contact your local EMC representative or authorized value-added reseller, call us at 1-866-464-7381, or visit our website at www.emc.com/healthcare. EMC 2, EMC, EMC Centera, Centera, Documentum, SRDF, and where information lives are registered trademarks of EMC Corporation. RSA and envision are registered trademarks of RSA Security Inc. VMware is a registered trademark of VMware, Inc. All other trademarks used herein are the property of their respective owners. Copyright 2009 EMC Corporation. All rights reserved. Published in the USA. 03/09 Brochure H6104