Staff Analyst
a.leadership? WHAT IS EFFECTIVE: (VISION & VALUES) b.management? c. Supervision?
MANAGERIAL/SUPERVISORY TRAINING II. Roles of Effective Management/Leadership III. Management Leadership Theory IV.Emotional Intelligence V. Change Management VI.Diversity In The Work Place
EFFECTIVE LEADERSHIP, MANAGEMENT AND SUPERVISION Leadership: leaders are visionaries and innovators who: set objectives and purpose for the entire enterprise. Establish policies regarding financing, organizational structure and other considerations. 1
Management: To accomplish a specific objective, managers utilize the effective use of: people funds equipment materials and methods 1
MANAGERS: Take over-all responsibility to plan for the organization Set long-term and short-term goals Engage in long-term planning Determine budget priorities Spend more time on information and ideas 2
SUPERVISORS ARE: Leaders who carry out orders and goals as directed by middle or upper management Links within the chain of authority between top management and the rank and file Implementers of policy 2
EMPLOYEES OR LINE STAFF ARE: Responsible for performing specialized functions which are differentiated from operative and managerial ranks. 2
TERMS Policy: Plan: Objective: Management: 3
LEADERS AND VALUES Getting people to want to do what they are supposed to do Acknowledging the value and self-worth of subordinates Inspiring a shared vision Motivating other to make a difference Aligning the organization with values and vision 3
A mission is the fundamental reason for an organization s existence. Values are core principles about what is important and meaningful
P=planning PLANNING: POSDCORB O=organizing S=staffing D=directing C=coordinating C=controlling R=reporting B=budgeting 4
STAFF DEVELOPMENT Level One: Step by step guidance Level Two: Able to do work needs less supervision Level Three: Knowledgeable worker, give more autonomy 6
Autocratic Democratic Free Rein Use of Authority by Supervisor Consults Delegates Participates Sell Prescribe Tells Persuade Greater freedom for Subordinate STAFF DEVELOPMENT
PERFORMANCE EVALUATION The process of evaluation includes: understanding Tasks and Standards. holding supervisory conferences and recording what was said. making sure the task and standards are clear and are given during the prescribed time period. exploring how to help the employee improve.. 8
PROBLEM SOLVING/DECISION MAKING State the problem Gather facts and analyze data. Consider alternate solutions by brainstorming. Select best possible solution and know why. Monitor process and outcome End, revise or implement the solution. 8
DELEGATING WORK You are judged by the accomplishments of your work team Who is the right person? What are the desired results? Where does this project fit in the big picture? How can this project be completed? When does this project need to be completed? BENEFITS OF DELEGATION WHAT CAN YOU DELEGATE 9
Why is There a Failure to Delegate? What Can't be Delegated? Confidential matters Disciplinary projects Ultimate accountability for an assignment A volunteer project. 10
MANAGEMENT LEADERSHIP THEORY Douglas McGregor Abraham Maslow Rensis Likert Elton Mayo Robert Blake and Jane Mouton Stephen Covey Henri Fayol Edward Demming Isabel Briggs and Katherine Briggs James Kozer and Barry Posner 11
DANIEL GOLEMAN: EMOTIONAL INTELLIGENCE (EQ) Recognition of feelings Focus more on heart than head Framework Self-Management Skills Self-awareness Self-regulation Self-motivation Managing relationships with others Social awareness-empathy Social skills: effective relationship 22
CHANGE MANAGEMENT Organizational change is inevitable Change can be random or haphazard Different skills are required for change Leaders need to support their staff through change Employees can value change when they understand it Provide information as early as possible Share concerns with staff encourage input of employees 23
Homogeneous Model MANAGEMENT THEORY Treat everyone the way I want to be treated Diversity Model Find out how others want to be treated and respond accordingly Expectations of Team Members Homogeneous Model The important factor at work is to fit in Diversity Model There are many ways to think, behave and act 24
Homogenous Model Only one way of thinking is valued PROBLEM SOLVING Diversity Model Many creative option are acknowledged and utilized Leader s Role Homogenous Model Leader serves to encourage people to fit Diversity Model Leader is aware and values all different kinds cultures 25
TEAM BUILDING What is a team? An effective team includes: A diversity of different and complimentary skills The ability for members to work together Frequent feedback about goals An appreciation of differences Problems with team may include.. 26
Stages of Team Development Forming Storming Norming Performing A Good Team Leader: 27
A MODEL OF TEAM EFFECTIVENESS Goals are understood Roles are well-defined Procedures are defined Relationships are respected 28
SUPERVISION QUESTIONS & ANSWERS
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