Supporting Your Growth* Performance Improvement Services

Supporting Your Growth* Performance Improvement Services

In the area of performance improvement, the role of every senior executive is to help their organisation to achieve better results this year, relative to their company s, their industry s, and the general market s performances. Hence questions that senior executives ask themselves everyday are, How can I ensure my vision for the finance function is relevant and far-sighted? align my I.T. spend with my business goals? meet regulatory and compliance (internal & external) requirements and more effectively report to the board and top level management? better track my real Key Performance Indicators to ensure my company grows and meets the expected topline growth? mitigate risks and manage costs associated with my I.T.? improve the quality of the information produced from our system s critical data? use benchmarking and best practices to identify performance gaps and influence change? improve business processes today in order to outperform my competitors? improve performance reporting within my daily operations, finance, risk and compliance? optimise cash and control working capital across the business? improve reporting automation, quality and timeliness that turns the reporting process into a value-add activity? transform critical yet mediocre performing staff into star-performers? We can help through...

Our Comprehensive Range of Services We can help you improve your organisation s performance in the following business areas: Business Area Process Improvement We can help by reviewing:- The people, systems, procedures and management structures that provide for: quality and adequacy of management information the cost effectiveness of processing key information enhancements to the control framework of business systems overall timeliness of key processes Finance Function Effectiveness I.T. Effectiveness Governance Risk & Compliance Effectiveness Human Capital Effectiveness Project Management Support Shared Services Advice Cost Management Procurement Support Risk & Value Management The people, systems, procedures and management structures that identify, assess, and manage risk and control in order to enhance value relating to: the enterprise as a whole individual business units and specific functional areas such as operations, finance, technology, regulation and major change projects Enterprise-Wide Risk Management Frameworks Control Standards Assessment Value Reporting Value Management Financial Risk Management Fraud Risk Assessments Governance The people, systems, procedures and management structures that meet government and regulatory requirements with regards to: corporate governance environmental standards business continuity planning Corporate Governance Regulatory Compliance Reporting Processes Business Continuity Planning Sustainability Programmes

Business Area Process Assurance We can help by reviewing:- The people, systems, procedures and management structures including to advisory and compliance review relating to: internal audit reporting and monitoring systems applications Sarbanes-Oxley Act Compliance (Regulatory, In-house I.T. & Process Reviews) Systems Process Assurance including Sarbox Support Applications Reviews Internal Audit Internal Audit Advisory Internal Audit Outsourcing Controls Self Assessment Change Management The people, systems, procedures and management structures in the areas of education, development and skills improvement specifically relating to: Human Resources (HRS) alignment People development and training Organisational change HRS Change Management Strategic Training and Skills Assessment Learning & Development Finance Skills Training Security & Technology The people, systems, procedures and management structures that: govern the IT function ensure the resilience of I.T. security operations determine the accuracy and integrity of processing and data Identity Management Data Management Services I.T. Control Reviews Threat & Vulnerability Assessments Forensic Support Security Framework & Controls Advice

OUR END-TO-END ADVISORY SERVICES TRANSACTIONS PERFORMANCE IMPROVEMENT CRISIS MANAGEMENT Post-deal Services Project Management Integration Management I.T. Due Diligence Sarbox Compliance Process Improvement Risk & Value Management Governance Process Assurance Change Management Security & Technology Procurement Support Business Sourcing and Alliance Management Business Continuity Planning Fraud Risk Assessment Forensic Support PricewaterhouseCoopers Performance Improvement Services can help you to improve performance by reducing the cost of doing business whilst enhancing the effectiveness and value of your people, systems, procedures and management structures. We can help create value by improving the business infrastructure (processes, people and technology) used by your organisation to create and then successfully deliver your products and services. We can help you become more operationally effective by helping you to develop some or all of the following attributes within your organisation: Focused Direction The organisation s efforts are aligned to a common purpose Resources are directed to create excellence by design to meet that common purpose A holistic approach to risk management and good corporate governance that ensures effective KPI reporting and real time risk triggers Operational Precision Flawless and (mostly) automated processes using Minimum Acceptable Controls Key Performance Indicators that are constantly measured, benchmarked and continuously improved Positive Attitude Zero tolerance to rework, redundancy and mediocrity People that demonstrate passion, commitment and a sense of urgency and vulnerability Performance Improvement Services comprises of a regionally integrated team of performance improvement professionals. We bring together the right mix of industry experts in risk, process, technology and human capital to enhance the business operations of our clients. Furthermore the Performance Improvement team will leverage PricewaterhouseCoopers vast knowledge and resources from across the Firm in complimentary areas such as tax, fraud and compliance, corporate financing and mergers and acquisitions. Our work focuses upon improvement of processes, which consists of assessing the as is and to be states and proposing practical solutions to close the gap between the two with regards to Quality, Cost, Timelines and Control.

Contact For more information or a personal consultation on how our Performance Improvement team can help improve your organisation s performance, please contact us: Asia Pacific and Singapore Leader Keith Stephenson Tel: (65) 6236-3358 Email: keith.stephenson@sg..com Australia Dennis Finn Tel: (61)(2) 8266-0000 Email: dennis.finn@au..com Hong Kong and China Patrick Fitzgerald Tel: (852) 2289-1899 Email: patrick.r.fitzgerald@hk..com India Joydeep Datta Gupta Tel: (91)(33) 2357-3417 Email: joydeep.datta.gupta@in..com Indochina Marc de Pauw Tel: (84)(8) 8230-796 Email: marc.de.pauw@vn..com Indonesia Thila Nadason Tel: (62)(21) 527-9101 Email: t.nadason@id..com Japan Tomoo Tasaku Tel: (81)(3) 3503-3471 Email: tomoo.tasaku@jp..com Neil O keeffe Tel: (81)(3) 3503-3980 Email: neil.okeeffe@jp..com Korea Jae-Bong Yoon Tel: (82)(2) 709-0830 Email: jae-bong.yoon@kr..com Malaysia Ong Ai Lin Tel: (60)(3) 2693-7768 Email: ai.lin.ong@my..com New Zealand Paul Clark Tel: (64)(9) 355-8171 Email: paul.clark@nz..com Philippines Rose Javier Tel: (63)(2) 459-3016 Email: rose.javier@ph..com Sri Lanka Yudhishtran Kanagasabai Tel: (94)(11) 471-9838 Email: yudhishtran.kanagasabai@lk..com Taiwan Winston Lu Tel: (886)(2) 2729-5227 Email: winston.lu@tw..com Thailand Pongsak Achakulwisut Tel: (66)(2) 344-1120 Email: pongsak.achakulwisut@th..com Copyright 2004 PricewaterhouseCoopers. All rights reserved. PricewaterhouseCoopers refers to the network of member firms of PricewaterhouseCoopers International Limited, each of which is a separate and independent legal entity. is trademark of PricewaterhouseCoopers. Your worlds Our People*