Training for Applications with Customer Relationship Management (CRM) in SAP CRM Courses Listed Beginner SAPCRM - Overview of the SAP CRM Solution Advanced CR100 - CRM Customizing Fundamentals CR500 - CRM Middleware CR580 - SAP CRM User Interface TCRM10 - CRM Fundamentals I TCRM20 - CRM Fundamentals II Certification Exam C_TCRM20_72 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Page 1 of 10
All available schedules in your selection TCRM10 CRM Fundamentals I TCRM20 CRM Fundamentals II CR500 CRM Middleware CR100 CRM Customizing Fundamentals Page 2 of 10
CR580 SAP CRM User Interface SAPCRM Overview of the SAP CRM Solution C_TCRM20_72 SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Page 3 of 10
Goals Use the basic knowledge a CRM solution consultant requires for all consultant profiles Audience Solution consultants responsible for implementing Customer Relationship Management with SAP CRM Basic business knowledge of CRM processes and concepts SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 COURSE LISTING TCRM10 - CRM Fundamentals I Overview of the SAP CRM application: Fundamentals and architecture Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications, Analytics, Implementation & Operation) Customizing fundamentals for CRM - CRM basic data: Account Management Organizational model Product master Customizing settings for each object Page 4 of 10
TCRM20 - CRM Fundamentals II Goals Use the basic knowledge a CRM solution consultant requires for all consultant profiles Audience Solution consultants responsible for implementing Customer Relationship Management with SAP CRM Basic business knowledge of CRM processes and concepts TCRM10 CRM Fundamentals I Customizing fundamentals for CRM - Process control and determination Partner determination Actions Overview of pricing in CRM CRM billing CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling User interface (UI) technology in SAP CRM Case Study: implementation of example scenarios using specific business processes Certification examination on the content of the courses TCRM10 and TCRM20 SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 Customizing fundamentals for CRM - CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Page 5 of 10
Goals Explain the internal data processing of the CRM Middleware Set up and monitor the connection between SAP CRM and SAP ERP Monitor the flow of data within the CRM Middleware Audience Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring the CRM Middleware SAPCRM (Überblick SAP Customer Relationship Management) SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP7 COURSE LISTING CR500 - CRM Middleware Introduction to the CRM architecture and CRM Middleware Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initial load / delta load / request load - Data flow, configuration and monitoring Connecting an external system using the XIF adapter Business Warehouse adapter Page 6 of 10
CR100 - CRM Customizing Fundamentals Goals This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course. SAPCRM Overview of the SAP CRM solution SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EhP7 Actions Overview of pricing in CRM CRM Billing Basics concepts of CRM middleware Introduction to the CRM WebClient User Interface Notes This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applications nor specific Interaction Center functionality will be part of this course. CRM basic data: Account Management Organizational model Product master Customizing settings for each object CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Process control and determination Partner determination Page 7 of 10
CR580 - SAP CRM User Interface Goals Gain an overview of the CRM WebClient User Interface Adapt the CRM WebClient User Interface using customizing and standard tools Implement simple customer specific enhancements Audience Customers, SAP consultants and project team members who are responsible for configuring the SAP CRM WebClient User Interface. SAPCRM Overview of the SAP CRM solution Fundamental knowledge of SAP technology Application Enhancement Tool and Easy Enhancement Workbench Component Enhancement Concept Skin Configuration Notes The course CR580 refers to the CRM WebClient User Interface which was introduced with SAP CRM 6.0. This course introduces standard CRM tools which can be used to realize typical UI changes. This course does not focus on UI development, e.g. development of customer-specific UI components or views. SAP CRM 7.0 EHP3 SAP ERP Central Component 6.0 EHP6 SAP CRM User Interface Overview UI Concept Customizing of Business Roles Navigation Bar Customizing and Transaction Launcher Architecture UI Configuration Page 8 of 10
SAPCRM - Overview of the SAP CRM Solution Goals Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels. Evaluate integration aspects between SAP CRM and other components Audience SAP ERP as well as non-sap Customers and decision makers considering an implementation of SAP CRM. Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution None SAP EHP 3 for SAP CRM 7.0 SAP EHP 7 for SAP ERP 6.0 Introduction to: Fundamentals and architecture of SAP CRM SAP CRM Marketing SAP CRM Web Channel (E-Commerce) SAP CRM Partner Channel Management SAP CRM Sales SAP CRM Interaction Center SAP CRM Service SAP CRM Field Applications SAP CRM Analytics Implementation & operation of SAP CRM Notes The course is structured using a case study of the functional and channeloriented key areas and scenarios in SAP CRM. The course includes demonstrations and exercises in the system. This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown. Page 9 of 10
COURSES LISTING C_TCRM20_72 - SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 Description Number of questions Notes To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system). Some language versions may not be available at Pearson VUE. Please check the available language versions here. Duration Page 10 of 10