US Kapsch TrafficCom Back Office System. The most advanced and modern tolling and transportation system in the market. The Kapsch Next Generation Back Office is integrated by a set of interconnected modules that support the automation of core processes like: customer management, account management, inventory management, shift management, invoicing, payments, billing, journal and general ledger, escalations/dunning, case management, violation enforcement, dynamic rating, validation, trip building and interoperability in a multimodal environment.
The Kapsch Next Generation Back Office was designed and built based on three pillars that aim to reduce the total cost of implementing and operating the tolling and transportation solution: Technological Innovation. A flexible, high-performance solution that incorporates modern technologies, a friendly optimized user interface, demands minimal HW requirements, provides high-scalability and is fully customizable to adapt to any customer specific needs. Business Domain Expertise. Based on our business domain expertise gained through the implementation of multiple projects worldwide, we designed and built a set of interconnected software modules that encapsulate the industry best practices. Technical Operations Excellence. Our Global Competence Center is formed by an experienced team of professionals that applies certified ISO 9001/2008 streamlined processes. The team provides implementation and 24x7 maintenance & support to all our customers around the globe under strong ITIL best practices and methodologies.
Technological Innovation. The Next Generation solution utilizes the newest industry technologies, applying them to the tolling and transportation business. This enables the incorporation of our extensive experience from successfully delivering new and upgraded back office solutions including complex system and patron data migration into a modern technology platform. Minimal HW requirements. Elastic scalability of the system allows processing high volume of transactions with optimal performance and minimal hardware requirements. DB Agnostic. Provides the right solution according to each client s specific database requirements. Micro-Services Oriented Architecture. Enabling rapid and efficient customizations and extensions of smaller modules implementing core tolling processes. Optimized user interface. Providing a modern and easy to use look & feel, that improves usability. Easy to extend to include specific functionality. Extensible platform approach that allows incorporation of unique customer requirements. Developed and powered by agile methodologies focused on customer needs under known standards. ISO 9001/2008 Certified & PCI Compliance enabled (with flexible payment gateway options). Mathematical Models. Since the toll business provides complex challenges, such as trip building, dynamic rating, and others; we incorporated mathematical algorithms to support your business needs. Smartphone transactions support. Allows patron account management and geofence tolling from remote devices, and authorized user access to key system functionality via Smartphone devices.
Business Domain Expertise. Kapsch Next Generation Back Office is a set of orchestrated small independent micro services modules fulfilling operational or commercial business processes. At its core, the system is designed to record and track every event in the system. This provides several key benefits. The system is auditable down to the transaction or event level, as well as from an aggregate position. This also offers powerful financial audit and reconciliation capabilities, that enables our solution comply with GAAP, IFRS and AASB accounting systems. Operational modules process the lifecycle of multimodal transactions, bringing them in from roadside systems (including interoperable/third-party), or other transportation systems (such as public transport or rail systems), identify vehicle or plate if required by business rules. They also reconcile payment with internal or external systems, provided by banks, payment service providers, external collection agencies and other tolling agencies. Interoperability features facilitate interactions with away agencies, and furthermore handling diverse interfaces with external third parties services such as skip tracing services, addresses, post mail, and vehicle register databases. The system enables accurate revenue collection through the management of unregistered and unbanked road users when no payment or account registration takes place, and finally a huge range of out of the box reporting features and real time business data analytics supporting from the basic up to the most complex operational needs. Commercial modules handle the toll collections processes enabling the best practices and supportive processes towards patrons by different contact channels, i.e. Customer Service Center, Call Center, IVR, Mobile, Web and Retail channels. Efficient tag inventory management ensures your capacity of delivering on time: Using historic information combined with known lead time to predict when to order Customizable thresholds and alarms Monitor and control every step of the inventory fulfilment process Real time data surfacing allows understanding, analysis, and comparison of how aspects of the system are performing based upon operational business: Independent & elastic data store Real time visualizations Dashboards User-created metrics & report definitions Configurable alerts by SMS, e-mail or Twitter
3 rd -Party Integration & Business Applications SMS / e-mail gateway Bank Merchant processes Department motor vehicles / Licensing Skip trace / Collections Print & Mail Approved external applications 3 rd -Party transactions Agency transaction communications Communication services Communication services 3 rd -Party integration & Transaction interoperability Back Office Suite Operational Back Office interoperability & Reconciliation transaction lifecycle Commercial Back Office Patron Relationship Management Account (pre-, post-, transponder, image) Account Management Communication Payments External Users Roadside toll systems (interoperability partner s) Pay by image invoice (e.g. video billing or violation processing) Financial Module Invoicing Billing Violation processing Patrons Multimodal Transactions Parking, Public transportation, others Interoperability Hub Postpaid rating & validation Prepaid rating & validation Trip building Image processing Transaction lifecycle business rules Cash, credit card, other payment processes Journal & General ledger Transponder fulfillment Transponder / Transit fare Media inventory management Prepaid/ Top-off management Outbound communications *paper, e-mail, SMS Customer relationship management Online / Mobile customer service Customer service center Telephony walkup 3 rd -Party fulfillment center / kiosk 3 rd -Party fulfillment center / kiosk Postpaid interface Roadside toll systems (local operations) Image archive Patron Account Management Communications archive Approved external applications Transaction & Reconciliation communications Audit reconciliation compliance Reporting & business intelligence Finance & audit ledger Event ledger Data archive Communication services COTS / Agency accounting system Next generation Back Office business processes.
Technical Operations Excellence. Business Domain Expertise. Ensuring business continuity by supporting our clients while dealing with unexpected events. With a dedicated ISO-certified team, that provides 24x7 services in a cost efficient way by mutualizing the resources from the Back-Office Competence Center. Monitor. Monitoring in real time the system s behavior to ensure normal operation and foreseeing potential problems before they actually happen. Automated tasks combined with comprehensive dashboards and reports, ensure the system operating at peak performance at the best cost. Providing a consolidated monthly report of detected business and solution improvements targeting operational cost-efficiency as well as software improvements needs. Assets. Keeping the assets reliability by ensuring the consistency of the whole installation through full audits and traceability. Migration. Proven experience successfully migrating back office systems, including complex data migration of system and patron information; with specially defined methodologies, phases, tools and people skills. Audits. Full transparency supported by the system through comprehensive end-toend audit features: Transaction lifecycles and reconciliation via all payment channels Full financial revenue flow and accounting action Journal and general ledger reports Interface/interoperability traceability and reconciliation Agent and account-level actions Financials. The finance module supports GAAP, IFRS, and AASB standards compliance; and integrates with multiple enterprise off-the-shelf accounting/erp solutions. Innovative. Web-based, services-oriented architecture ensures the system is flexible and forwardthinking, allowing future innovations to be integrated into your existing system. This allows operators to take advantage of the rapidly-changing transportation technology environment without wholesale replacement of the system. Automatic validation. Customizable rules to enhance validation rate Customizable rules to force manual review Dangerous Goods Detection Smartphone transactions
Browser based manual review. Intuitive user experience Designed to minimize required time to complete tasks Mouse-free performance: keyboard shortcuts speed up agents performance Customer Portfolio. All customer information in one screen Easy to navigate, and get accurate relevant information Most common actions easily triggered Kapsch: The Power of Partnership. Collaboration. Customizable and Responsive. Transparency. Even with global experience, no company can know your organization better than your team, making collaboration crucial to an effective solution. Our focus is user-centric, meaning we work with your agency s staff to incorporate feedback and streamline both software design and interfaces. From CEOs to CSRs, building effective and efficient software improves the organization with a superior experiences for end-users and customers. Kapsch Next Generation Back Office provides a stable set of intelligent business rules. A thoroughly tested core system underpins configurable modules via a centralized user interface. This lets agency and operational staff make changes quickly, whether setting your thresholds or adding additional issue types in case management. In addition, the Kapsch Data Services Team can provide training and assistance with reporting tools, as well as handles requests for customized queries. Their expertise in creating, validating, and delivering ad-hoc analysis means a better understanding of your operation. Knowing what and how to modify in your organization comes from seeing it clearly. Kapsch provides tools and solutions for greater access and more data insights. In addition to comprehensive, end-toend audit features, this level of clarity helps with: Fraud detection seeing system patterns where a rules loophole becomes visible, requiring additional legislation or enforcement. Targeted Marketing built from the understanding of areas needing greater tag penetration. Issue Analysis understanding the scope, impact, and resolution validation.
Kapsch TrafficCom Kapsch TrafficCom is a provider of intelligent transportation systems (ITS) in the segments of toll collection, city access control and parking space management, traffic management, traffic monitoring, utility vehicle monitoring, electronic vehicle registration and V2X cooperative systems. The end-to-end solutions of Kapsch TrafficCom cover the entire value creation chain of its customers, from components and design to the installation and operation of systems, all from a single source. The core business comprises the development, installation and operation of electronic toll collection and traffic management systems. Reference projects in more than 50 countries on all continents have made Kapsch TrafficCom a globally recognized ITS provider. As part of the Kapsch Group, an Austrian family-owned technology group founded in 1892, Kapsch TrafficCom is headquartered in Vienna, Austria, and has subsidiaries and branches in 33 countries. It has also been listed since 2007 on the Vienna Stock Exchange (KTCG) and earned revenues of EUR 526 million in the 2015/16 fiscal year. The company employs over 4,600 employees worldwide. Kapsch TrafficCom AG, Subject to alteration without prior notice. www.kapsch.net Kapsch TrafficCom North America 2855 Premiere Parkway Suite 1002 Duluth, GA 30097 USA Phone +1 678 473 6400 Fax +1 678 473 9003 e-mail: ktc.na@kapsch.net www.kapsch.us www.kapsch.net ITS-WC-2018_EN