Career Transition Partnership for Diane Maguire Vice President, Human Resources from LEE HECHT HARRISON Joyce Bradley Senior Vice President, General Manager Joyce.Bradley@lhh.com 610.640.6103 January 26, 2009
Table of Contents Executive Summary About Lee Hecht Harrison Approach to Career Transition Key Service Elements Project Plan for Individuals Career Transition Tools, Technology and Resources Quick Reference Career Transition Fee Schedule Outplacement Levels/Descriptions Individual Program Options: Career Assistance Program Search Launch Program Quick Start Program Virtual Assistance Program Milestones Seminar for Career Transition Coverage Model Confidential Page 2
About Lee Hecht Harrison Lee Hecht Harrison is a high quality, innovative, global outplacement and career services firm. Established in 1974 and headquartered in Woodcliff Lake, New Jersey, LHH has grown from a regional to a national, to a global organization. LHH s specific focus is career services. It is our core competency and only business. We do not engage in other businesses such as broad-based human resources consulting, as we believe that this helps us avoid potential conflicts of interest and better enables us to serve our clients. Today, LHH has offices in more than 150 cities throughout the world. We employ more than 1200 full-time and 1400+ part-time employees (all W-2) and maintain close business relationships with our Global Partners in many other locations, allowing us to serve organizations and their employees virtually anywhere in the world. LHH is a subsidiary of Adecco S.A., an $18 billion international human resources company headquartered in Lausanne, Switzerland. Adecco is the worldwide leader in employment staffing services, with the highest revenue, cash flow and market capitalization of any firm in the industry, now operating over 5,800 offices in more than 60 countries. All of LHH s offices are wholly owned and provide a full range of outplacement, career development, executive coaching, retention and workforce consulting services. We do not franchise or license any of our programs or services which enable's LHH to fully define and monitor our quality standards, as well as shift priorities/resources as required. Our association with Adecco has provided for significant global synergies and substantial capital investments, particularly in job search technology, making available more and better market research and employment opportunities for our clients (the individuals to whom we render our services). Additional descriptive material about Adecco is available at its web site, www.adecco.com, and additional information about LHH is available at its web site, www.lhh.com. Confidential Page 3
Overview of LHH How can you achieve sustainable competitive advantage? Lee Hecht Harrison can help. We re a talent solutions company focused on delivering Career Transition, Leadership Consulting and Workforce Solutions for organizations committed to developing their best talent and becoming employers of choice. Why do companies work with us? LHH serves companies that are facing increasing pressures on their businesses resulting from demographic shifts, productivity demands and changing global business requirements. Many of these organizations are trying to address these pressures by investing in their people, deploying and redeploying their resources, expanding their markets and reducing their costs. But in doing so, they frequently find themselves confronted with challenges and obstacles to reaching these objectives, including the needs to engage and retain their people, develop their leadership bench strength, provide career transition for employees and help their managers become effective, proactive coaches. Maximizing talent LHH helps clients manage, develop and grow their most important resource talent. We offer talent solutions throughout the entire employee lifecycle from assimilation, through development, engagement and retention, to redeployment and transition all to help you maximize performance and results. The return on our relationships Some of the advantages that our clients tell us they received through their LHH relationship include: unparalleled and innovative approaches to managing the entire employee lifecycle, customized solutions that are specifically tailored to client requirements and an ongoing commitment to make it our priority to know our client s business. Our clients rely on us to deliver superior results in three core areas: Career Transition Leadership Consulting Workforce Solutions LHH offers unrivaled global offerings to corporations, not-for-profits, universities and government agencies to improve business performance through talent development. Confidential Page 4
Career Transition Services How can you enable your employees to remain engaged, productive and resilient as they navigate the career lifecycle? LHH s Career Transition is dedicated to helping: - Corporate clients plan, communicate, and manage the chain of events that accompanies voluntary and involuntary employee separations; - Managers discuss the situation with both affected and non-affected staff; - Affected employees make difficult stay-or-go decisions (if applicable), and swiftly and accurately assess their circumstances, establish a plan, and move forward to the next step in their careers; and - Remaining managers and staff effectively address the future. LHH s intent for Big Brothers Big Sisters is to demonstrate our capacities and competencies specific to Career Transition services during your integration. Below are some of those highlights. Make a strategic investment in their careers. Our Career Transition suite of services helps our clients engage, retain, redeploy and effectively transition individuals through these highly adaptable, individual, yet scalable programs. Employee engagement and retention. We measure your employees engagement and productivity, and provide solutions for retaining your best people, one individual at a time. We also help employees and managers navigate changing organizations and enhance workforce and individual agility and resilience. Redeployment. We help your people recognize and hone their strengths, make improvements in any necessary areas and map out a career path with the ultimate goal of providing the internal mobility that is best for them and for your organization. Signature Service. For senior executives who have already achieved a particular level of success, the next step is to capitalize on the vast array of options available when it s time to transition to the next role. Our customized solutions provide opportunities for increased satisfaction and rewards as C-level executives go through a unique process of determining what comes next in their career. Career Transition/Outplacement. Whether you re transitioning a few people or thousands, we will help you plan an effective downsizing strategy and manage your transition process from start to finish. Most importantly, we ll help ensure that your affected employees, as well as those you retain, remain productive, committed and focused. Confidential Page 5
Key Service Elements of our Career Transition Services Dedicated Career Coaching Support - Personalized consulting with a dedicated Career Coach may include personal career assessment, the exploration of entrepreneurial, retirement, and other options; resume and cover letter development; target market identification; job search techniques; career marketing strategies; interview skills training and practice; negotiation preparation; and offer evaluation support. Proactive Job Lead Development - LHH employs dedicated, specially-trained Job Market Consultants (JMC's) to uncover opportunities targeted to the specific needs and interests of our clients. The JMC's actively build awareness of the availability of our clients, foster strong relationships with hiring organizations and search firms, continually research the local job market and business trends, provides introductions to the recruiting and search community, and conduct job fairs and recruiting panels to connect your employees to work quicker. Group Training - Job Search Work Teams (JSWT) - This innovative offering applies a project-management approach to the search process and focuses participants on accountability and teamwork. Team members share individual progress reports tracked against 14 quantitative measures, and work cooperatively to resolve challenges faced in their job search campaigns. Specific aspects of Outplacement are jointly identified as additional action items for the dedicated team s twohour weekly meetings, which follow a structured agenda and are facilitated by a certified LHH Career Coach. - Getting Started Seminar and Milestones Seminars These workshops provide the foundation upon which clients receiving individual services will undertake their job search with the full support of LHH s many tools and resources and understand all that LHH can provide them. - Interactive Workshops These programs of 1- to 2-hour duration are on a wide range of topics, which are selected based on the identified needs and expressed wishes of the clients in a given LHH office or LHH@HOME. Sessions address areas that are important to individuals seeking traditional employment as well as those pursuing self-employment options. Ongoing Career Management Support - LHH continues to engage and stay connected with our clients via LHH Career Circle, our alumni community. This lifetime membership features include content and tools for ongoing personal and professional development, online discussions on a variety of career management topics, and a wealth of recommended print and online resources. Peer Support - Each LHH office sponsors industry- and function-specific networking groups and events tailored to the background and interests of its current client population, as well as those specifically for executive-level clients. - The importance of simply mingling with other clients as they use our office resources cannot be overstated. LHH places a high value on the availability of workspace to clients at all levels, as this fosters the peer networking and support that is so important to a successful job campaign. Confidential Page 6
Project Plan for Individuals in Service with LHH AIM our proprietary, three-phase business process for Assessing opportunity, Implementing search, and Managing transition combines a wealth of personal support and productivity tools to aid in the successful identification and achievement of career goals. What differentiates LHH s AIM from other methods is that ours is a business process. Your employees are guided by 10 Milestones to help organize their search and gauge their progress as they move ahead. The goal of this unique project model which incorporates the familiar elements of a work assignment (research, analysis, strategy, measuring results, etc.) is to land an appropriate position as quickly as possible. In Phase 1 of the process, your employees assess opportunity by determining their career objectives and how best to market themselves. In Phase 2, your employees implement search by executing their marketing plan while continually tracking their progress. Finally, in Phase 3, they wrap up their search activities, manage their transition to a new position, and learn important techniques for managing their career going forward. PHASE I - ASSESS Milestone 1 Milestone 2 Milestone 3 Milestone 4 Survey Your Professional Environment Determine Your Professional Objective Create Your Communications Strategy and Resume Define Your Target Market PHASE II - IMPLEMENT Milestone 5 Milestone 6 Milestone 7 Milestone 8 Gather Marketplace Information Get Your Message Out Talk with Hiring Managers Consider Other Methods of Search PHASE III - MANAGE Milestone 9 Interview, Cultivate Offers, and Negotiate Milestone 10 Transition into New Position AIM s project-based methodology incorporates a variety of useful guideposts and metrics. One such benchmark is the number of hiring managers that, on average, a client speaks with before accepting a job offer. Sharing data of this nature with clients helps manage their expectations and encourages them to devote sufficient time to specific job search activities. In summary, LHH provides Big Brothers Big Sisters employees with (1) a reasonable estimate of job search length based on activity level, (2) the support, tools, and resources to be effective, and (3) mechanisms to assess and correct their progress for faster landings. Confidential Page 7
Career Transition Tools, Technology and Scope of Resources Delivering a Customized Experience to Each Separated Big Brothers Big Sisters Employee To support Big Brothers Big Sisters s separated employees, LHH provides a blended learning model with traditional Career Transition programs that fosters flexibility and demonstrates our understanding of and respect for different learning styles. The blended learning model provides your employees with 7 mediums to customize their experience within their designated programs. With this model, Big Brothers Big Sisters employees will integrate into the job search faster and increase their performance in job search implementation. Blended Learning enhances our dedicated one-on-one Career Coaching approach and is integrated with our AIM methodology, providing your employees the opportunity to choose a preferred time commitment and style of learning as well as personal support and productivity tools that help them stay focused on strategic issues and allow them to maximize their networking opportunities. Confidential Page 8
Career Resource Network (CRN) Our virtual tool, Career Resource Network (CRN), is an interactive, highly engaging knowledge network second to none. It blends exclusive content, networking tools, and premium third-party business information to support all phases of Outplacement. Some of CRN s many features are automatically personalized based on a user s profile, while others can be customized by the individual to reflect his or her own preferences. Key Components of CRN LHH Learning Center - Unlimited live, 60-90 min toll-free conference call training led by LHH Career Consultants that are repeated twice weekly featuring our milestone series, training courses on CRN, and courses geared for entrepreneurs. In total we provide 54 per month to accommodate the various US time zones. elearning Career Center - Series of 12 professionally produced elearning programs covering a full range of career topics with over 500 screens of training, 10 interactive tools (including a Resume Builder), 29 learning aids, and optional audio throughout, individuals learn the skills necessary to conduct an effective job search. Premium Tools/Databases Helps individuals develop potential employer target lists, identify key decision-makers, and access executive biographies (D&B Million Dollar Database, CareerSearch, Hoover s Online, and Insite2 comprehensive database covering more than 5,500 publications). Confidential Page 9
Integrated Resume and Job Lead Tool LHH s proprietary Resume Reserve and LeadLink databases are linked to create a user-friendly interface with powerful job search management capabilities. Milestones A summary of each of the ten Milestones built into LHH s proprietary AIM methodology, including an explanation of why it is important and suggested actions for supporting the achievement of successful outcomes. Starting Your Own Business portal Part of our award-winning Road to Entrepreneurship program, yet available to all individuals in service, and provides comprehensive information about becoming a consultant, buying into a franchise, buying an existing business, and starting one s own business. Web-Based Technical Training More than 200 state-of-the-art courses developed by SkillSoft, a leader in the elearning market, covering a wide range of technical topics, and is offered in nine local languages. Web Resource Library High-quality online and offline resource recommendations in over 25 categories to save job seekers time in trying to find answers and resources to their questions. Tips and Samples resumes, marketing plans, exit statements, accomplishment stories, positioning statements, and cover letters. Research Guides A wide range of recommended strategies each with numerous links to relevant, high-quality Web resources for learning more about specific aspects of Outplacement. Job Market Reports Comprehensive reports on numerous job markets throughout the U.S. that includes a summary of the local market; employment breakdown by industry; occupational employment projections; a cost-of-living analysis (as compared against the U.S. average); major employers and industries; state and local employment centers and resources; and links to key local and regional publications, chambers of commerce, chapters of national business associations, and job sites. Confidential Page 10
Individual Program Offerings Big Brothers Big Sisters Fee Schedule LHH configures its programs based on our customer s needs, desired outcome and expectations. We can create programs of various lengths, including unlimited services or until placement if Big Brothers Big Sisters desires. The following is a best-practice solution that would provide simplicity for Big Brothers Big Sisters and creates choices for your separated employees to take their services in the most appropriate manner. These recommendations are based on LHH s experience. Service Level Program Length Big Brothers Big Sisters Preferred Fees Management Level Service Career Assistance Program 3 Months $5,500 per person Professional Level Service Search Launch 1 month $2,500 per person Non-exempt / Administrative/ Support Non-exempt / Administrative/ Virtual Support Quick Start Milestones Seminar (delivered at LHH location or virtually) Virtual Assistance Dedicated Milestone Seminar (private program for only Big Brothers Big Sisters employees) 2 Days includes 1 month CRN access (2) 1:1 consulting sessions plus 1 Month CRN (recommended accessing CRN first) 2 Days includes 1 month CRN access $950 per person $450 per person $2,500 per group Notification Day On site 1:1 or Group N/C * All individual programs are offered in office or virtual via LHH@HOME Confidential Page 11
Program Descriptions Blended Learning Programs include both in-person and virtual components. LHH@HOME delivers programs replicated our in-office programs and are not a limited web-only alternative. They provide access to one-on-one dedicated email and telephone consulting. Job Search Work Teams, elearning and access to the Career Resource Network. CAREER ASSISTANCE PROGRAM This program teaches individuals effective job search strategies and techniques while providing the best tools and resources available to assist them in their search. Services help the individual conduct self-assessment and develop a career path and are customized to the individual needs. Through our Blended Learning model and the support of the Job Search Work Teams, your associates will customize their programs to best suit their individual needs and learning styles and choose the components that are most appropriate for where they are in their transition to ensure success. Consulting, Assessment and Training Services Career assessment tools and support with evaluation of personal skills, strengths, values and accomplishments. Exploration of career options, including self-employment. Resume preparation and support with other job search materials. Development of a self-marketing plan. One-on-one consultation with unlimited access to a dedicated LHH Career Coach focused on providing the tools and training for enhancing job search skills, networking, interviewing, and negotiating techniques. Job Search Support Services Participation in the Career Transition Seminars or Modules (Milestones). Highlights include: assessment of your skills and interests; resume format and content; job search techniques; interviewing skills; management of the job search process. Participation in LHH s Job Search Work Team with participation in workshops, seminars, and discussions designed for individuals at a professional level. Inclusion in Resume Reserve, an LHH web-based tool that offers resumes to tens of thousands of employers. Use of LeadLink, LHH s job bank for direct access to over 100,000 job opportunities. Job lead connections and support through LHH Job Market Consultants for associates based on their specific skills and interests. Access to LHH s Career Resource Network online, including: Dun & Bradstreet; InSite 2 for indepth industry information; Listing in Resume Reserve, LHH s proprietary online executive talent directory; access to LeadLink, LHH s proprietary job bank; and access to the LHH Job Market Research Library. Administrative and Office Services Full time use of professional workspace and administrative support. Telephone, voicemail, and fax services. Access to LHH client and alumni networks. Confidential Page 12
LHH SEARCH LAUNCH PROGRAM Prepares individuals to conduct an effective job search based on training, new skills and personal consulting. This will provide career planning, resume preparation, and training in job search methods. Using our Blended Learning model, your associates will customize their programs to best suit their individual needs and learning styles and choose the components that are most appropriate for where they are in their transition to ensure success. Consulting, Assessment and Training Services Career assessment tools and support with evaluation of personal skills, strengths, values and accomplishments. Exploration of career options, including self-employment. Resume preparation and support with other job search materials. Development of a self-marketing plan. One-on-one consultation with unlimited access to a dedicated LHH Career Coach focused on providing the tools and training for enhancing job search skills, networking, interviewing, and negotiating techniques. Job Search Support Services Participation in the Career Transition Seminars or Modules (Milestones). Highlights include: assessment of your skills and interests; resume format and content; job search techniques; interviewing skills; management of the job search process. Participation in LHH s Job Search Work Team with participation in workshops, seminars, and discussions designed for individuals at a professional level. Inclusion in Resume Reserve, an LHH web-based tool that offers resumes to tens of thousands of employers. Use of LeadLink, LHH s job bank for direct access to over 100,000 job opportunities. Job lead connections and support through LHH Job Market Consultants for associates based on their specific skills and interests. Access to LHH s Career Resource Network online, including: Dun & Bradstreet; InSite 2 for indepth industry information; Listing in Resume Reserve, LHH s proprietary online executive talent directory; access to LeadLink, LHH s proprietary job bank; and access to the LHH Job Market Research Library. Administrative and Office Services Full time use of professional workspace and administrative support. Telephone, voicemail, and fax services. Access to LHH client and alumni networks. Confidential Page 13
LHH QUICKSTART PROGRAM MILESTONES SEMINAR LHH s Quick Start prepares individuals for the job search process and the next employment opportunity. The program encompasses participation in a Milestones Seminar or Module Series with one month access to Career Resource Network (CRN), LHH s proprietary online transition resource and learning center. Typically designed for non-exempt associates, the service focuses on providing the learning, tools and training with plans, measurements and benchmarks for a timely and effective transition process. Through Quick Start, participants will have resources, training and support to: Evaluate personal skills and strengths Explore career options Define career objectives Develop a communications strategy Learn about resumes including formats, content guidelines and accomplishments Create a distinguishing and competitive resume Train in key job search skills including networking Define target markets Create and implement a self-marketing plan Gather marketplace information Survey the professional environment Prepare to talk with hiring managers Develop interviewing techniques and skills Cultivate offers and negotiate effectively Confidential Page 14
LHH MILESTONES SEMINAR FOR CAREER TRANSITION A private program dedicated specifically to associates of one client (maximum of 15 per seminar) that provides them with one or two days of targeted job search training skills and a completed resume. This program provides training on how to define the target market and gather marketplace information, interviewing techniques and negotiating skills, and transitioning into a new role. Individuals receive Managing Your Search Project manual (which contains our Milestones and Search Project Organizer) and are provided with one month of access to our robust candidate portal, Career Resource Network (CRN) Key Objectives: Set Career Direction and Prepare Resume Career Planning Review and Job Search Direction - Assessment of Vocational Skills and Preferences - Analysis of Accomplishments - Objective Setting Resume Writing Learn Proactive Job Search Strategies and Interviewing Skills Strategizing the Self-Marketing Campaign - Responding to Advertisements - Completing Job Applications - Identifying Potential Employers - Working with Employment Agencies or Search Firms - Networking - Contact Development - Preparing Self-Marketing Materials Cover letters and Follow-Up Letters Practice Interviewing by Learning New Techniques and Skills - Preparing for Interviewing Research and Role Playing - Questions You Should Ask - Formulating Reference Statements - Handling Tough Interview Questions - Salary Negotiations Resume Completion Campaign Organization and Control Confidential Page 15
Coverage Model LHH has over 240 offices around the globe and is one of the largest and most successful firms in the industry; LHH is uniquely qualified to handle large volumes of individuals through our network of permanent office locations and our scalability of resources around the U.S. that includes: Completely virtual services (LHH@Home) - Our virtual career transition service is for individuals who are not physically near our offices or who choose to conduct their job search from their homes. It mirrors office-based services, including dedicated consulting support, training seminars, and administrative services, and is appropriate for all levels of professionals. Corporate Project Management Function - LHH has 30+ individuals that belong to this group that acts as the Project Management Office for projects of considerable size and complexity to deliver seamless global consistency. This is unique to our industry and allows us to have the same individuals involved throughout the life of a project helping design, plan, implement, and manage your large scale projects as well as leverage our strong understanding of social planning, labor laws, and local customs as they pertain to delivery requirements in each location. The establishment of dedicated Career Centers - LHH can establish career centers to support CLIENT worksites, anywhere that have a large number of affected associates. LHH's philosophy is that services delivered in a career center should be as robust as those delivered in an LHH office or via LHH@HOME. The key benefit of this model is the ability to provide high-quality services in a Big Brothers Big Sisters-dedicated environment at significantly lower per-person costs. A scalable consulting HR Team of Certified Associates - to supplement our LHH dedicated consulting HR Team to handle periods of above-average activity levels. LHH U.S. Office Listing Alabama - Birmingham Arizona - Phoenix California - Irvine, Los Angeles, Pasadena, Sacramento, San Diego, San Francisco, San Jose, Walnut Creek, Woodland Hills Colorado - Denver Connecticut - Hartford, Stamford Delaware - Wilmington District of Columbia - Washington Florida - Fort Lauderdale, Jacksonville, Miami, Orlando, Tampa Georgia - Atlanta Idaho - Boise Illinois - Buffalo Grove, Chicago, Lisle, Schaumburg Indiana - Indianapolis Iowa - Cedar Rapids, Des Moines Kansas - Overland Park/K.City Kentucky - Louisville Maryland - Baltimore Massachusetts Boston, Burlington, Holyoke, Westborough Michigan - Detroit, Grand Rapids Minnesota Minneapolis Missouri - St. Louis Nebraska - Omaha Nevada - Las Vegas, Reno New Hampshire Manchester New Jersey Edison, Parsippany, Princeton, Woodcliff Lake New York Albany, Melville, New York City, Rochester North Carolina Charlotte, Raleigh, Winston-Salem Ohio - Cincinnati, Cleveland, Columbus, Dayton Oregon - Portland Pennsylvania - King of Prussia, Philadelphia, Pittsburgh, Plymouth Meeting Rhode Island - Providence South Carolina - Columbia, Greenville Tennessee - Memphis, Nashville, Texas - Austin, Dallas, Fort Worth, Houston Utah - Ogden, Orem, Salt Lake City Virginia - Richmond, Roanoke, Vienna, Virginia Beach Washington -Bellevue Wisconsin - Appleton, Madison, Mequon, Milwaukee, Racine All of our offices provide services that are either a combination of remote and/or in-office delivery. In either case, they include a dedicated Career Coach, full access to technology tools, administrative support, and participation in training sessions appropriate for their respective markets and countries. Our goal is to ensure high quality and consistency in the programs that are delivered to your associates. Confidential Page 16
Thank you for the opportunity to submit this proposal for career services to Big Brothers Big Sisters. It is our hope that we have effectively communicated our qualifications, breadth and depth of services to successfully support your objectives. We believe that our capability and responsiveness fit clearly with your business objectives, and that our services will prove valuable to your employees and cost-effective to you. We look forward to working with you. Contact Information: Joyce Bradley Senior Vice President, General Manager 610.640.6104 Joyce.Bradley@LHH.com Confidential Page 17