SAP Jam Collaboration SAP SE or an SAP affiliate company. All rights reserved. 1

SAP Jam strategy: Revolutionize work. Simplify business. Bring together people, data, and processes to drive measurable results 21.8M subscribers and growing! Finance Pricing exceptions Operations Shipment issues HR Engage every employee Service Catch customer satisfaction problems early R&D Collaborate with experts anywhere Marketing Improve campaign planning PR Quickly determine best response Sales Improve deal teams and strategy IT Drive projects and issue resolution Where you work Driving results On a secure foundation 2016 SAP SE or an SAP affiliate company. All rights reserved. 2

More Transformative More Business Value SAP Jam: Enabling transformation by delivering more value Work Patterns and Social Processes Structured Collaboration External Collaboration Enterprise Social Networking Security and Administration 2016 SAP SE or an SAP affiliate company. All rights reserved. 3

SAP Jam for HR: Drive superior performance Employee Engagement HR strategy and process transformation Collaborative Recruiting Manage total workforce Standardize global HR processes Social recognition and goals Social Onboarding Social learning 2016 SAP SE or an SAP affiliate company. All rights reserved. 4

Work patterns for HR and Learning Pre-built social processes SAP Jam for HR and learning Mentoring and coaching Education center Social and blended learning Social onboarding Training room Integrated with SAP SuccessFactors Foundation and SAP SuccessFactors Learning Social onboarding SAP Jam for the entire company Help and support Knowledge sharing Planning and implementation Team collaboration Topical collaboration Also available are work patterns for sales, service, marketing operations, supply chain, etc. 2016 SAP SE or an SAP affiliate company. All rights reserved. 5

Collaborative recruiting Shorten recruiting cycles and speed time-to-hire Recruiting group Benefits Streamline recruiting by getting everyone on the same page Source internal candidates faster Reduce time-to-hire Employee profiles and expertise Simplify event management 2016 SAP SE or an SAP affiliate company. All rights reserved. 7

Social onboarding Reduce time-to-contribution of new hires or transitioning employees Onboarding wizard Benefits Increase employee retention Reduce time-to-contribution Reduce ramp-up costs and resource needs Onboarding group 2016 SAP SE or an SAP affiliate company. All rights reserved. 8

Collaborative performance management Engage employees in goal setting and performance recognition Benefits Link to goal plan Collaborative goal creation & alignment tracking Streamline goal-setting Improve employee engagement by encouraging peer-to-peer performance recognition Align and track team goals easily 2016 SAP SE or an SAP affiliate company. All rights reserved. 9

Support implementation and rollout Reduce time to deploy and decrease support costs Help & support groups Benefits Collaborative project scoping and implementation reducing time to deploy Manage roll-out and change management to increase solution effectiveness Tasks to drive projects Establish a single place for content and self-support 2016 SAP SE or an SAP affiliate company. All rights reserved. 10

Help instructors define and develop trainings Reduce content creation costs, improve quality, increase ROI on content Automatic document editing in MS Office Benefits Content ratings Gather training requirements and feedback to prioritize and plan learning offerings Improve instructor collaboration to faster define and develop training materials Document & Video annotations Engage with external training vendors 2016 SAP SE or an SAP affiliate company. All rights reserved. 11

Blended learning Improve training effectiveness Training room with real time course data Automatic group invitations Related SAP Jam content visible within search Benefits Work patterns for training rooms to support course work between instructors and students Integrated search & auto-groups for easy enrollment and link to courses Employees can leverage their program alumni network when back on the job 2016 SAP SE or an SAP affiliate company. All rights reserved. 12

Build a culture of learning and sharing Support business transformations and preserve intellectual capital Education center with related courses Topic based groups Benefits Work patterns for education center or topic based learning communities for peer-to-peer learning Advertise and view related courses from learning systems to drive awareness and registrations Promote and enable discovery of courses Experts can create and share content, documents, videos, building organizational knowledge and reducing brain drain 2016 SAP SE or an SAP affiliate company. All rights reserved. 13

Drive development programs Scalable and virtual approaches Mentoring and coaching Benefits Work patterns for coaching & mentoring to jumpstart programs Mark best answers Expand reach by supporting 1:1 or 1:few models Employees can find the experts or content they need, when they need it Find subject matter experts 2016 SAP SE or an SAP affiliate company. All rights reserved. 14

SAP Jam Collaboration is a market leading solution! Leader IDC, MarketScape Worldwide Social Technologies in Integrated Talent Management, 2012 & 2015 Leader IDC, MarketScape Worldwide Enterprise Social Networks, 2014 Leader Aragon Research, Globe for Social Software, 2014 Leader Experton, Social Business Benchmark, Talent Management & Enterprise Networking, 2014 2016 SAP SE or an SAP affiliate company. All rights reserved. 16

SAP Jam delivers real value and results Cost savings in onboarding and training $1.68M Reduction to train and onboard new employees* Revenue increase with reduced sales cycle times $9.63M Increase in new deals over 3 years* Reclaimed value of employee work time $7M Cost savings via better access to expertise and information* Cost savings in customer service $1.15M Reduction due to faster timeto-resolution* * The Total Economic Impact of SAP Jam, an April 2015 commissioned study conducted by Forrester Consulting on behalf of SAP 2016 SAP SE or an SAP affiliate company. All rights reserved. 17

Customers are embracing SAP Jam for employee engagement Transformation is key to maintaining our business. When we were looking at how to transform our business and move our virtual learning strategy forward, there was a big focus on how to enable social collaboration...for us, it s about having the flexibility to meet the business where they re at. Jennifer Cupp Global Change, Communication and Education Manager, Cargill At Bertelsmann, we are in the midst of a long-term transformation to digitize our existing businesses and develop new digital offerings. Supporting this transformation, we have simultaneously started an SAP SuccessFactors implementation, which includes implementing SAP SuccessFactors Learning We are also using SAP Jam to foster social learning and internal collaboration helping to support our individual digital development, which is highly important for us as a global media, services and education company. Mathias Damaschke Senior Director, Corporate HR Strategy & Systems, Bertelsmann. 2016 SAP SE or an SAP affiliate company. All rights reserved. 18

Customers are driving transformation in their organizations [SAP Jam] will continue our quest to respond to our Customers First corporate priority while providing a seamless connected learning experience across all global regions. (Enabling) additional employee engagement opportunities, solidifying our belief that the TELUS culture is our single biggest competitive advantage. Dan Pontefract Chief Envisioner, TELUS A significant percentage of our workforce has been with the company for over 15 years, so we needed a solution that could help us assess the impact of our aging workforce. We chose SAP Cloud's solutions over competitors, including SuccessFactors Employee Central and SAP Jam, in order to improve our workforce planning and ensure success for our growing company. Kátia R.A. Baldez Corporate Manager of Human Resources Granol Indústria e Comércio 2016 SAP SE or an SAP affiliate company. All rights reserved. 19

Successful Customers, Proven ROI +83% Employee Engagement Measured employee engagement across global business +36% Time Savings Annual savings of $33,000 per user +57% Learning Initiatives Successful course completions within their learning program, across various types of content and delivery mechanisms Large enterprise retailer -10% Employee Turnover Reduction in employee turnover due to greater collaboration and talent transparency +30% Collaboration Increase in employee engagement campaigns +90% User Adoption Employees using SAP Jam within three months of go-live 2016 SAP SE or an SAP affiliate company. All rights reserved. 20

See how others have experienced SAP Jam Collaboration ROI Please accept a complimentary copy of the Forrester TEI Report to learn how you could achieve over 500% ROI on your SAP Jam Collaboration investment This SAP-commissioned study by Forrester Research shows how current SAP Jam customers are receiving real ROI throughout their organizations in the areas we discussed today. The Total Economic Impact of SAP Jam, an April 2015 commissioned study conducted by Forrester Consulting on behalf of SAP 2016 SAP SE or an SAP affiliate company. All rights reserved. 21

Integrating SAP Jam and SuccessFactors Learning Automatic group invitations Related SAP Jam content visible within search Integration Points Learning Catalogue Users can search the LMS catalog and related SAP Jam content will show up under the Social Learning tab. Automatic group invitations Learners are automatically invited to associated groups upon course and program enrollment Promote and enable discovery of related courses Blend formal training with user contributed content Show LMS courses in SAP Jam Show courses with course details in SAP Jam to promote and help employees across the company discover and enroll in related trainings Link courses and programs to groups Users can view SAP Jam groups associated with courses 2016 SAP SE or an SAP affiliate company. All rights reserved. 24